Ashley Outlet | Killeen, TX 76541

Very present experience today looking for an entire livingroom set. Tracy and Kayce made the whole process smooth and they were very helpful when it came to matching furniture together. Highly recommend this location.

Tracy kayce very helpful

Great and fast service from Tony and Kayce

Jayce and Kenny exemplified excellent customer service. Extremely helpful and make you feel right at home. Ashley Furniture has some great prices and quality furniture. Ask for Kayce and Kenny.

Amazing customer service from finish to end. Came in yesterday to make some purchases and Tracy went above and beyond with the whole process. Came in today again and purchased a some more items and once again Tracy was terrific and Kacey also was amazing in helping finalizing everything.

By far my favorite location!!! Tracy was the best!! Loved how well she was able to dial down what we needed & get our purchases complete in a timely matter. Kayce helped get us all checked out at the front desk today and she was super knowledgeable and straight to the point. Give these ladies a raise!! See you guys in the near future.

Tracy was amazing!!! She helped us furnish multiple rooms in our home while answering all our questions and ensuring we got the best deals. She is super knowledgeable and extremely personable. Daily also assisted with finalizing our purchases. Overall a great experience and awesome customer service.

Tracy and Daily were very professional and helpful furnishings basically my whole house. Very military friendly, great deals!

Mr. Roy “very professional and helpful “ Ms. Daily “ able to find exactly what I wanted to specs” 10/10 would recommend!!

Tracy and Kayce are the best, great customer service!

Kayce and Daily were so helpful!! They were super informative and answered all of our questions.

Kayce and Daily were very helpful and very welcoming. No problems what so ever.

Tracy & Daily were both FANTABULOUS!! I am a fickle shopper, but these ladies understood my needs and helped me find the perfect guest bed for my mom.

tracy and kayce were very welcoming. i bought a full mattress and kayce helped me picked the perfect one!!

Great service Tracy and Kayce

I had a very quick and pleasant experience with both Walter, and Kayce. Highly recommend this location!

VERY DISAPPOINTED. Ordered and paid for a bed in early Jan. They said it would arrive in 6 weeks and we could pick it up on Feb. 15. It did not arrive. They told me it was a delay and I could pick it up on Feb. 22. It did not arrive and now they tell me it won't get here before April. If my partner did not like it so much, I would have canceled the order. I am really disappointed in the service. I was also told I would get a weekly update on its status since it may come in before April. I have not gotten one yet. So disappointed. This is the worst service I have received since moving back to Texas in January.

Mr. Roi is awesome he was really kind

Great customer service, we were greeted upon arrival by Tracy, she was very eager to help me with what I was looking for. Kayce and Daily were very friendly and helpful with answering any questions that I had.

I had a good experience with Mr Walter and Ms kayce friend ly helpful people with information learn some things about different styles of furniture

Tracy & Daily were super helpful. Great customer service. Helped us get what we needed and expedited the process greatly!!

Daily and Tracy had the best customer service skills. Thank you both so much!

Tracy and Kayce at Ashley Outlet store was so kind and helpful. I got a great price with wonderful services! I would recommend this place to anyone!!

They did a a really nice job and discounts. Thanks to Tracy a Daily in Ashley in Killeen Tx

Daily and Tracy are so helpfull and kind. Love it

Kayce was very professional in helping me order a new bed. She ensured I was fully taken care of. Thank you for all your help.

Tracy and Daily have been absolutely wonderful with our new furniture purchase. They were both very professional and made the experience a great experience. Thank you

Tracy and Daily were absolutely amazing and helpful in getting us the perfect living room set for our home!

Walter was and Daisy were an amazing help and Very Very Good with showing and providing us with everything we asked for on what we were looking for

Very nice people and I'm very satisfied with my purchase of a couch. However, I really wish before your finance they inform you of the HARD credit inquiry. I ended up not financing and just bought it out of pocket but before I made that decision, they had already talked to Wells Fargo (who weirdly declined me even though my credit score is over 800 🤔, maybe the racism rumors are true about them). Turns out it was a hard inquiry instead of a soft. Which means at least 5 points came off my credit score. Also, hard inquires stay on your credit for 12 months and you don't want to have too many of those on your credit, especially within a year. So that kind of screws me if I actually need to finance a major purchase like a car ect....I feel robbed because of that.

Tracy and Daily helped us today and they were very welcoming, kind, and helpful. Definitely recommend coming here!

Excellent service and TonyB and Kayce were really helpful.

Great prices! Nice customer service. Ms. Tracy and Kayce was nice and helpful.

Tracy and Kayce were a big help. They had positive attitudes and stayed patient with customers other than myself. Will return.

The customer service from Stacy and Kayce were so great and helpful. THANK YOU!

Tracey and Kayce were absolutely amazing. They made the process so smooth. I’ll definitely be back

Daily was a wonderful help!!! She was sweet, friendly and answered all my questions. I would highly recommend shopping with her.

All my Furniture got delivered today. Everything looks so amazing, and the guys who got it to my house were totally friendly and very helpful. Thanks so much. The Gomez Familie.🙏

Daily was amazing! She helped us out with our purchase and any questions. This is the 2nd time in 3 years we've made a big purchase wirh this location and it's been great.

Daily was very nice about taking my money and helping me find a bed for my daughter and I!

Anthony aka Tony and Daily were tremendously patient and amazing! Tony heard what I was looking for and definitely worked with me! I’m super grateful and appreciative!

Tracey is the sale representative over on the Ashley furniture outlets side. She continued to help me with purchases within her store. Thanks Tracey.

Daily and Tracy were very courteous and helpful

Love love love Tracy and Daily they helped me ad my mom find her perfect brand new dinning room set for 30 percent off and gave great information regarding layaway in hopes for my furniture living room and kids bedroom set. Go to Ashley first and only option if you want quality furniture for your hard earned money trust me it's the only way.

Tracy and Daily were the best, the customer service was impeccable. I love you Girls, you were such a Blessing to me 💖

Kenny & Daily were awesome. Will definitely shop here again.

Kyle from Ashley HomeStore answered my phone call and saved the day. He offered me a great deal on a great couch without any hassle. Thank you to Kyle and Ashley HomeStore for the couch.

Tracy and Daily were very helpful in completing our living room set for a great deal!

Daily and Tracy helped me so much to find exactly what I needed for my new apartment! I will for sure be coming back to get more when I need it!!

Tracy and Daily where amazing. They helped me select the Deltona couch for my living room. The Black Friday sale was a wonderful and actually decreased the final cost, not just the tax.

Tracy, kayce, daily were helpful in the outlet.

Kayce and Tracy were very helpful and personable. Great experience

Tracy and Kayce were very helpful and helped me find exactly what I was looking for

Went into the store today and both of the ladies were great kayce and Tracy Has the best customer service I recommend Yago see them

Kayce & Tracy were fabulous! Customer service is a 10/10

The staff at the Killeen location was awesome! I came in very indecisive. Tracy, Daily and Jennifer were a great help in assisting me with making a decision. Thanks ladies!

Tracy and Daily were really helpful with helping me purchase my furniture. They made everything go really smoothly and I couldn't be happier with my purchasing experience. Highly recommend.

Shoutout to Tracy and Kayce for their excellent customer service and professionalism, both made the shopping experience a seamless process!

This ladies are Amazing and very helpful. Thanks Mrs. Tracy and Ms. Kayce!

We had a great experience at the outlet store today. Tracy and Kayce were quick to answer our questions. They were so easy to talk to and I felt comfortable asking as many questions as I could think of, which ultimately made the decision to purchase a very easy one. They also price matched the online price. I will be coming back!

Came in to buy a dining set. Tracy and Kayce were super helpful and nice to work with. Low-stress buying environment. Will definitely come back!

Great assistance 👍

Excellent service. Kayce Wendy very kind person.

Wendy and Daily made my shopping experience easy. They was well educated on the production of the furnitures and fashion! Keep up the good work Wendy! I love your sales knowledge and connection!

Professional and knowledgeable people

Mr. Walter and Ms. Daily were so helpful, they understood my price range and got me the best deals

DAILY AND KAYCE WERE GREAT AT THE OUTLET

I came by to check out the furniture at the retail store, especially the vertical drawer. I came across 3 different ones, and there was a lady who came to help us not tell us her name when I had a family member there to help me communicate tried to ask her for her name. Then we seemed to be doing fine talking about the first one i liked, and then she said it would match the discount from any store and then refuse to match the discount because it's not "Ashleys" price. So i decide to move to outlet and found 2 different drawers i like but she constantly come up with an excuse of why I couldnt biy it such as that i would not able to hauling box in my Jeep, which is big enough to haul box, especially when I will have to assemble it myself. Gave us excuse why we wouldn't able to buy one today and will have to ship it to my house, then finally she said we will not be able to receive anything from this store. Then everything just went south from there, she constantly gives us an attitude, basically halting us from purchase one since the moment we walked into this store, so we decided to give up and told her we're gonna keep shopping around. She got mad and walked back to the original store, we left without buying anything. Sadly, I did like some of their furniture, but now I will never recommend this place to anyone, nor will I ever buy anything from that store ever!

Daily was incredibly helpful! She helped me with the best financing options and was very patient with me!!

I bought some furnitures 2 weeks ago. I was very happy with the customer service . Daily and Roy were awesome!

Carlos and Daily were extremely helpful and good at helping me make a great purchase.

Super fast, super friendly definitely worth the trip. Thank you Tony, Dani, and Kenny ❤️

I had amazing service from both Jennifer and Daily. Jennifer was able to get me the couch of my dreams in the color and size that I needed!

Jennifer and Daily were wonderful. Not pushy at all but super friendly and helpful!

Had a great experience at the Ashleys outlet today. Big thank you to Walter and Kayce for all your help. I will be back for my furniture needs.

The team at the outlet store is awesome as usual Roy and Daily never seem to amaze me with their promptness, ability to help pick out beautiful pieces and their awesome customer service.. Keep it up guys and thank you once again

Friendly staff, not too pushy. Let the kiddos run around without hovering and gave us space to find what we needed on our own.

Came into the store looking for a sleeper sofa. Met Daily and she helped us and gave us examples of what they had to offer. Ended up ordering online but it definitely helped us out when she showed us the styles that were available online.

Roy and Dally were super awesome today. My husband and I needed furniture TODAY and they made it super quick and easy to make sure they had what we needed in stock. we were able to just pick it up from the warehouse same day and made sure we give us a military discount on top on outlet prices! much appreciated thank youuuu!

Roy and daily were two very helpful individuals and ended up saving me well over $1000 off what I was going to spend elsewhere

Mr. Roy and Ms. Daily were such a big help. They were so kind, patient, and guided us to exactly what we wanted and needed. Their customer service alone is 5 stars.

Very great customer service from Mr. Roy and Ms. Daily! Will definitely do business with them again!🙂

Roy & Daily were PHENOMENAL to work with. Friendly spirits and great help

I received excellent customer service from all the employees that helped me in the store today. Best in store sales help I've ever experienced.

1st time purchaser at Ashley store. Ms. Daily and Roy at the Killeen outlet were very informative and efficient in helping us find what we needed today as well as answering any questions we had. Thank you!😊

I recently had the pleasure of shopping at the Ashley Outlet, and I must say that my experience was elevated to new heights thanks to the outstanding service provided by Roy. From the moment I walked through the door, his warm and welcoming demeanor put me at ease, making me feel like a valued customer. Roy's knowledge and expertise in the furniture industry were truly impressive. He effortlessly guided me through the vast selection of furniture, providing insightful recommendations based on my preferences and needs. His understanding of different styles, materials, and designs was exceptional, and he ensured that I made an informed decision every step of the way. One of the most remarkable aspects of Roy's service was his genuine passion for customer satisfaction. He took the time to listen attentively to my requirements, patiently answering all my questions and addressing any concerns I had. His commitment to finding the perfect furniture piece for me was evident in the care and attention he put into every interaction. Roy's professionalism and attention to detail were second to none. He expertly guided me through the various options, explaining the features and benefits of each item with remarkable clarity. I never felt rushed or pressured into making a hasty decision. Instead, Roy's focus was on ensuring that I found furniture that not only met my aesthetic preferences but also suited my lifestyle and budget. His dedication to ensuring a positive experience truly sets him apart from other furniture salespeople I've encountered. I cannot express enough gratitude for Roy's exemplary service. Thanks to him, I found the perfect sectional that have transformed my living space into a haven of comfort and style. His expertise, professionalism, and genuine care for his customers make him an invaluable asset to Ashley Outlet. If you're looking for an exceptional furniture shopping experience, I highly recommend seeking out Roy at the Ashley Outlet. He will exceed your expectations and ensure that your furniture buying journey is truly enjoyable. With Roy, you're in the hands of a salesperson who goes above and beyond to deliver excellence! Once again, thank you, Roy, for your outstanding service. You have certainly earned my highest recommendation, and I look forward to returning to Ashley Outlet in the future, knowing that I will receive nothing short of exceptional assistance.

Daily was amazing very knowledgeable about everthing I needed for today!!! Roy was a great guy super friendly. I will be send all of my friends here

Went to Ashley’s furniture outlet in Killeen and was helped by Roy and Daily. They were both very friendly and knowledgeable and was able to answer all of our questions and made the experience very pleasant. Will definitely be back.

Roy was absolutely fantastic! Very knowledgeable and attentive to my needs. I highly recommend him. I’m super excited on my new couch and loveseat!

Roy and Daily are so awesome! They have wonderful customer service!

Daily and Wendy were great. Daily was very good with my son they were both very patient and accomodating.

Daily was so helpful in helping us locate a mattress with our specifications and was super attentive. She also helped me get a good deal on the box springs as I wasn’t sure which size I needed for a king mattress. Definitely a pleasant purchasing experience!

Amazing customer service here! Sunshine was so much help it was a breeze finding a mattress! Was in and out within 2 hours great experience and I will be back for sure!

Tony and Daily are very helpful and nice people.

Tony and Ms Daily were very kind and very helpful

Customer Service is excellent

Daily Very nice very nice very very good associate take care of business show me the right thing to do picking out things Very just very nice young lady

Amber was totally amazing! She helped me put together the perfect furniture for my living room. She went above & beyond. Great customer service. I will continue to come back to Ashley for all my furniture needs. Again, thank you so much Amber.

Roy, one of the staff members, was very helpful and showed me around. Much more affordable furniture but not as big or as "fancy" as a regular Ashley Furniture store. Worth the visit if you're on a budget or furnishing a smaller place.

Very Nice Friendly Professional Staff. Hayden was the associate I worked with. A really great, knowledgeable guy. Was a pleasant experience having him help me

A1 service!! Daily and Roy are great at helping and explaining how the financing works. They got me took care of in a quick and patient manner. I will definitely be back!

All around great experience! Roy was super helpful!

Roy was a pleasure to work with. He was a super friendly gentleman and very knowledgeable about the items in the floor.

Great customer service very nice and friendly.

Daily and Walter were great they answered our questions and we really kind they were awesome.

Walter and Daily were very helpful, excellent service!

Upon my arrival the atmosphere was very inviting, Roy welcomed me as soon as I entered the door. He was very knowledgeable about everything displayed he was a pleasure to meet. Kyle assisted me in finalizing my purchase and he went into full detail about what the contract consisted of and I left with a full understanding. I didn’t feel rushed and I left feeling very informed. I will definitely visit the specific store again because of that. I really enjoyed this location

Bought cash and carry. Then they called back and said dont worry all boxed up for you. Loaded in truck and took off and said take floor model. I told them i did not bring anything because they said its in a box. Well i drove 3 hours one way to buy it. Then told by staff the female owner never talks to customers. We are beneath her. Well this was worst experience. Regina sale person was loke oh well.owner iais disgrace

Roy is so helpful and friendly!

Great customer service

Roy was extremely helpful. Helped me out a lot. Definitely would come back to get more help for my home.

Roy and Daily provided a great experience. Thank you guys! :)

Roy is so friendly and helpful! Will definitely come back

Thanks got another chest of draws from Mr. Roy got on last same make & model so now I have two

We walked in and the two sales people were AWESOME! Very helpful and knowledgeable about the product. They made the buying process so easy. My husband and I knew what we were looking for, they listened and didn’t try to sell us anything other than what we were looking for. Awesome experience! Would suggest this store to everyone!! Very reasonable prices also 😉

Outstanding customer service from the time we walked into the store throughout the entire process of the sale. Daily and Roy were extremely helpful, courteous, professional and knowledgeable of their products. We were able to put together pieces to create a beautiful ensemble of quality furniture for our home. Extremely satisfied with our purchases and an easy- going environment to shop. Will be back to do business again in the future. I highly recommend this store for your furniture needs!

Roy & Daily were absolutely amazing and very quick! I told them what I wanted for my mom who recently relocated and they were amazing! Daily took care of me fast and they both were very personable!! I love it!

Roy and Daily were amazing and got me the furniture I wanted at a great price, would buy here again.

Mr Roy Jones was awesome. He tok his time and explained each piece I pointed out detail to detail. He even followed me to the other store and let me see if there anything better over there. Daily was a great help as well!

Roy and Daily were great! Come and see them!!

Mr. Roy did a great job with his customer service. Daily was outstanding as well. They took care of my needs in a timely manner.

Awesome furniture at affordable prices!

The team of Keith, Anna, and Beatrice really took the time with us and really supported us during our entire into the store.

Kith, Anna and Beatrice were so helpful and accommodating in helping us choose the furniture that suits our family.

Wendy is an awesome sales person. She takes time to help you find the perfect piece for your home. A wonderful experience.

Kyle and Beattie were very customer oriented and provided us with the best service!

Staff was super helpful

Super nice lady

Anna and Walter were very kind and helpful

Anna and Wendy are my girls

Wonderful place, treated me well with no hassle at all. Come here and they’ll get you taken care of. Thank you Ayana and Anna

Beatrice was supper helpful with getting my furniture

Ms. Anna was awesome the sweetest lady, she took her time to make sure everything was correct. Go see Ms. Anna at Ashley's furniture.

Ms. Anna and Ms. Beatrice was outstanding with there customer service, answering questions and leading me in the right. The ladies even offered alternative to the issue at hand. They were very helpful in each and every way.

Anna and Walter are amazing. Great customer service

Thanks Tony and Daily for the help and great service.

Anna, we had a wonderful experience, you had exactly what we needed. Very fast service!

Walter did a great Job helping us with the transaction. We are really happy with our purchase.

Love the crew! Chad, Anna, Kieth! Above and beyond helpful! Of course I’m bias because I’ve known them forever and like family! Chad is stronger than he realizes, Anna is such a beautiful and helping individual, always sweet and caring! Kieth is honest and very attentive!

Daily is very helpful and professional. Please promote soon.

The best furniture shopping experience I’ve ever had! Roy and Daily are so great, so knowledgeable, and so helpful. Roy spent a ton of time with us walking through the showroom and comparing different living room sets. We found two that we loved and Roy helped us make the final decision. We’ll be back for all our other furniture needs soon!!

Roy and Daily were very kind and helpful.

Awesome customer service!

I went there for mattress n bed the salesman was very kind n tried help so long story short I ended up buying king mattress n bed n the owner or Manager gave me a deal at least acting like it so I signed it so when I came home the bed was too large for my bed so I went to website to check up queen size bed n c how much different sizes n stuff but omg the bed exact model king size bed was $1,179 but at the store she changed me at first $ 1,799 n trying to tell me if I go with 2 years financing she will go down to $1,499 n than they told me mattress have sales price for 4th July sale but I only got $100 off so basically I didn't get any money off but paid way more than retail price n the store financing guy was so rude I was spending almost $5,000 dollars in there n treat like crap may be I'm Asian n woman ? I felt so bad n when I back there next morning to change my order cuz first bed was way too big for my room had no choice than the owner woman fixing for me n same thing she had so cold attitude didn't even looked at me with short sentence n rudeness I'll tell u I still was spending over $3,200 for mattress but fell like shit I'll never go this store no matter what I never been felt so disrespected as customer spending so much money n treat this way no one should treated this way either they buy thing from there or not either spending thousands to nothing they r unprofessional n very uneducated way I c n I felt race-schism also .

Love Ashley's 💘

WE LOVE BYRON! My daughter and I were greeted so professionally and kind. I'm 100% totally and permanently disabled NAVY Veteran. Byron was so patient with me, and a complete joy to talk with. He knew exactly 💯 what would be suitable for me after discussing my physical problems. He explained everything in detail, and did not leave any guess work. I have difficulty moving about, but Byron saw to me needs. A true Texas gentleman. My daughter recommended this store, and they lived up to their outstanding standards. She and her husband are prior customers. I look forward to the delivery of my AWESOME! Bed. Thank you Byron, and the fantastic staff. Kindness is MAGIC! GOD BLESS.

Nice prices, great customer service!

What can I do to make you guys stop Robo calling me? I've asked you to stop several times you continue to ignore my phone calls continue to ignore my request. I'm going to try everything I can to get you guys attention to please stop robo calling me

Staff members were not wearing masks. They approached us without masks so we left sooner than we would have otherwise.

Great experience. From Sales to delivery everybody was great. Have stock they can deliver. Not all stores do that any more. We bought sofa and was delivered next day.

The service is not worth . I bought living room set , the defective one had to return. Mattress i feel like they delivered a used one. I can see fabric damage, according to company its not a defect. Your money is wasted. I don't recommend this store.

Does not exist

If I could give zero stars I would. My husband and I bought a couch set a week ago. The sales lady said the couch set we wanted to purchase had a power feature and when it got delivered it didn't. So we called the store and the sale lady laughed about it and then we asked to talk to the manager and he said the owner wouldn't honor the miscommunication in pricing. I very upset about all this and I won't be going back.

Picked up my chest yesterday opened package and it was destroyed. Called the store three times I was told I would be called back each time and didn't hear anything. After waiting for a call back over a two day period I went in the store and asked for a manager. She was extremely rude and gave attitude saying I need to bring in the broken chest. Finally she gave me the shipping people an order to pick it up from our house. Unfortunately I did not ask for the persons name I talked to so she said she couldn't help me. Will never be returning the price of the furniture does not match the quality and the manager has no customer service skills.

Does not exist.

They corrected the misunderstanding and error. They replaced the mattress for my mother. All is well and she has been sleeping - not through the night, due to her cancer- but most definitely a lot more comfortable! Thank you soooo much!