Ashley Store | Pittsburgh, PA 15237

Are sales rep Meggan was fantastic she made it a fantastic experience she was awesome 👏

This is the second piece of furniture I have ordered for delivery from the same store in Pittsburgh and I couldn't be more pleased! Polite, fast, informative delivery crew. The sofa bed is very nice and quality made!

Megan is amazing! Megan was very patient while I chose the perfect living room set! Thanks Megan definitely coming back!

Our experience at the McKnight Ashley was very pleasant. Diane listened calmly to what my wife needed and directed us to a few choices. We didn’t really go in with the intention to make a purchase, but the deals that day were too good to pass up. Kudos to Diane for her patience and understanding as my wife and I talked through our needs.

Salesperson, Megan Horn, was professional, knowledgeable, patient, and very helpful with a no pressure approach. I really appreciated that from a salesperson.

Richard berdy helped me in finding a great deal

A good store and lots of furniture to look at.

Steven was great to work with…so helpful and supportive while trying to arrange a sectional for our gameroom.

Richard Berdy helped me find a mattress for a guest room. He listened to what I needed and what I didn't and led me to the perfect item that was well within my budget. He was knowledgable and after we completed the sale we walked the store so I could get some ideas on other furniture we will need within the next 6-12 months. I will seek out Richard next time I'm ready to buy from Ashley.

Victoria was fantastic! She was genuinely pleasant and helpful. We were able to find exactly what we were looking for and Ashley Furniture Outlet definitely has some good deals! We will absolutely be returning to the store in the near future.

I was very pleased with my salesman. He took his time with me and was b ery patient and kind and took his time in helping get what I was looking for. He's a great salesman. Ashley needs to keep this guy.

I found everything that I wanted and more. They have beautiful items. My furniture specialist and salesman, Steven Arnold, was absolutely wonderful and of great help. He offered advise and helped me pick between difficult choices based on whats best. He was also very patient and professional.

Our salesperson, Diane was amazing. She was so helpful.

Walked in and was immediately greeted by the staff :) Nate was very friendly and he helped me pick out the perfect dining set right away. And got me a great deal! I definitely recommend going into the store - I was looking for dining sets online for a long time and could never settle on anything because I couldn’t tell if the quality matched the price or if the size was right. Going in person helped me find the perfect table in less than 5 minutes, and talking to the staff was super helpful.

Joann was wonderful and very understanding. I just couldn't make up my mind. She was very patient I'm older and needed that. SHE WAS GREAT you should have more employees like her. Thank You. Florence Stipetich

My wife and I recently purchased a living room set from David at the McKnight Rd location. He was professional, kind, and knowledgeable about the many products they have at this location. Most importantly he wasn't pushy or demanding like some sales representatives are in today's high stress environment. We will return again soon to work with on a new dining room set. Thanks, David!

Craig did a great job as usual.

Victoria was a very nice person very knowledgeable about the furniture they have she was very polite and kind made us feel great anyone who needs furniture of any kind go to Ashly furniture and ask for Victoria you won’t be disappointed at all

Mrs. Arlene Sabatini-Hughes treated me like family she always goes above and beyond for her clients her attention to detail is outstanding truly one of the only and best reasons I retuned to Ashley furniture store she is old fashioned to value and care for her customers I appreciate this opportunity to give her 5/5 stars and I recommend Ashely furniture store to anyone who is looking to add to their collection wish I could give Arlene more stars got a costumer for life lucky grateful and blessed LL

This place was great! Tim was very very helpful and everyone was so nice!

Ashley's was great to me and my fiance. We got a great deal on a sectional, ottoman, and a mattress. We worked directly with Dianne Stumpf the whole time and she was great! From beginning to end. She wasn't pushing us with sales and simply wanted us to have a good experience. Would buy from Ashley's again even though I live about 40 minutes away.

Great place to deal with. Instead of high pressure sales people, they actually want to help and work with you. Nice experience.

Craig was very helpful and attentive in our search for new furniture. Definitely would come back again.

I can't explain how great of an experience my wife and I had buying furniture for our new home thanks to Nate's help. He was attentive, helpful, knowledgeable, and made sure everything we wanted was available in a reasonable time frame. Thank you Nate!

Great variety of pieces and styles for any budget. Steve was great to work with as well.

Steven Arnold was such a great help and provided excellent customer service at our visit and purchase of dining table for my sister.

She was very helpful

Winston was awesome

The product are good.Megan was so approachable and she answered nice when we had a questioned.

Great customer service and purchase was quick and easy. Furniture was delivered seamlessly within a few days by a professional, polite team.

Very good experience. Very knowledgeable staff. I was impressed

David the manager went over and above to help me with an exchange. Mark sales person was very gracious and helpful , even though he wasn’t making a commission on the sell. Melanie was super with all the paperwork. Wasn’t a normal transaction. Kudos to the team! Thank you !

Very nice quality of furniture at very reasonable prices. I don't usually like going to furniture stores. But this was a good experience. Knowledgeable staff and no real pressure or upselling. Thank you.

Great customer service with professional conversation

I was very happy with Victoria at the McKnight Rd store. She was a pleasure to deal with. Thanks Victoria!

We arrived late in the evening intending to simply look at what we thought we would buy. We had researched outdoor furniture and it appeared Ashley had just what we wanted. We needed to see it and touch it before committing so much money as we are in need of quite a few pieces. We worked with Arlene Hughes both over the phone and then last evening at the store. Arlene was great! She was patient and extremely helpful in ensuring we going to be happy with what we were buying. Unfortunately, because we went so late in the evening Arlene had to stay after closing hours to help us as we decided to make the purchase. Again, Arlene couldn’t have been more helpful and pleasant to work with. If you are looking for outdoor furniture I highly recommend the quality of what Ashley has in inventory and the quality of Arlene Hughes to ensure you are a happy customer when you leave!!!

I went to the Ashley store on McKnight Road. Tim Secreto was my salesperson. He was very helpful and professional. I bought my adjustable queen size mattress on the spot. I was very impressed with the selections they had. I can't wait to get my new bed!!!!

Steven was very helpful and we were very satisfied with our visit and purchase. Thank you

Our trip to Ashley's was a very pleasant experience. The salesman Richard was very helpful. He is very knowledgeable, and very friendly to work with. We look forward to returning to Ashley's for any future furniture needs.

Great and friendly customer service and furniture is super nice and very reasonable

Richard is our guy! He made a normally tedious experience very pleasant. From the moment we walked in the store, he met us with a warm greeting. Once he understood our purpose for coming in, he was the perfect mix of attentive yet gave us space to wander. If you have any furniture needs, ask for Richard!

Rachel, was very professional and wanted to discover my furniture needs. Very helpful. Very courteous. I’m grateful for the service that she provided. I can’t wait to get my purchases delivered.

Our experience today at Ashley was in a word excellent. We were at 2 other furniture stores prior to arriving at Ashley. Tim greeted us and asked us what we were shopping for. Gave us some brief directions on which way to go and told us to reach out with questions. There was never a moment of pressure or “push to sell” feeling. He came back to check on us several minutes later and we asked questions. He was helpful, knowledgeable and friendly. We expressed our desire to start the purchase process and not complete it today and he agreeably helped us with that process. Out of the 3 places we shopped today our experience at Ashley with Tim was by far the best. I will absolutely recommend Ashely to family and friends and most assuredly send them in Tim’s direction. Thank you so much for such a pleasant experience!

Great experience at Ashley Home Furniture!

Received great servce. Very reasonable prices. Good store

Ordered a chair on line having it delivered on May 29th. My friend has the same chair looking forward to getting it.

Easy shopping and buying experience. Our salesperson Winston didn't follow us around or bother us with annoyong sales people questions. He answered all our questions and was extremely knowledgeable and thorough. Overall 5 stars for Winston!

Found what I wanted very quickly in there showroom tim helped me with all my questions

Explain about the products very well. Quick response to customer about the products delivery details.

I had a great experience at Ashley Furniture. I came to spend money on exactly what I wanted. My sales person Mary Ann was very pleasant, kind, great to talk to, very experienced and knowledgeable about the furniture. I love the choices I made. The quality of the furniture is very, very good. The 5 year warranty was an excellent bonus. Mary Ann walked my daughter and I through everything that we purchased. I would recommend Ashley Furniture to my family and friends. Sales woman Mary Ann in my book is 5 stars.

Joanna was wonderful and very patient.

Really nice walk browsing thru the store and found power recliner I wanted right away. Sales associate was helpful and not intrusive while looking. Check out and delivery set up was super quick.

Our salesman, Winston, was a kind, and knowledgeable person.

Diane was very Knowle Ible and answered all of our questions and concerns. She never tried to presser us into buying something more expensive. It was a pleasure dealing with her .

Great experience! We got the perfect furniture set for our new home. After looking at a few options, we quickly realized we weren’t exactly sure what we were looking for, but David helped us to narrow down our search and pointed us to a few great options while being incredibly friendly and personable. David also arranged a tricky out-of-town delivery for us. This store will be at the top of our list for future furniture needs!

Richard was helpful and quick, arranged for speedy delivery as well.

Found exactly what we were looking for. Lovely sales lady was wonderful, helpful and not pushy.

David was fantastic. Can't speak highly enough of him. I'm not one for furniture stores as I'm not about being sold on a product. He let me do what I wanted without interrupting my shopping experience. And then he guided us through the process. Loved him.

We entered planning to look at a new couch for our living room. Winston greeted us and was friendly and unobtrusive as we browsed. I greatly appreciated him letting us look on our own to our content, checking in occasionally to see if we were alright. That made it a pleasant experience, and we decided to look at a new bed as a result. We ended up purchasing both, and a great deal of the reason why was the way Winston and his coworkers looked after us, answered our questions, and were not pushy in any way. We felt comfortable with all of our options, and Winston did a marvelous job of explaining everything to us clearly and until we were comfortable with it. Our pieces were delivered yesterday and look exactly as we'd hoped. The delivery was professional and friendly, with excellent communication while they were en route. They were kind to my wife and my dog, worked quickly, and didn't leave until everything was as we expected. All around, this was a 5-star experience, and I additionally feel like we got excellent value for our dollar in the quality of the product and the experience of the sale and delivery.

nice place and I like the salesperson does not hound you ever second like Levin

Thanks so much Winston for your help! I was able to order what I needed and schedule delivery even though I was in another state! Very friendly and gave me all of the options available for the sectional we wanted!

Sick and Tired of the harassing sales staff. I walked in to look at clearance options, and I have been there before and knew where it was. The woman at the door, Marianne I believe her name was, greeted me and then would not leave me alone. I told her respectfully that I did not need her help, that I just wanted to browse. She would not accept that and kept prying at personal details. She NEEDED to know what type of furniture I was looking for, why I needed it, and how much I wanted to spend. Legitimately the worst type of helicopter sales staff I’ve ever seen. Likely will not return if that is how I will be treated.

Megan was so incredibly friendly and helpful. After I spent several frustrating days of trying to order a sofa for my daughter through corporate, she was able to help me place the order and arrange quick delivery and set up. Will be returning for my future furniture needs in the Pittsburgh area. Thank you Megan!

Excellent service! Jason was excellent ..very professional and knowledgeable! Great experience!

The customer service I received today was above and beyond top tier. Megan was very patient, and driven to get me exactly what I was looking for. I will be a returning customer because of the level care and professionalism.

Hello, I've been to Ashley store many times and they have always been very kind but this time I've met a very nice agent who take care of us to exactly what our needs were and also getting the couch that we needed at the measurement that we needed for our house without over trying to sell us anything that we don't need. Now me and my wife did shop around for a long time looking for a couch such as going from Bob Furniture to Levins and also Value City but the reason why you came back to Ashley store is because the agent was so kind enough to work out a special promo for us which was better than any of the other stores and also the kindness that was shown to us throughout the whole process I would definitely recommend my family and friends to at least take a look at Ashley Furniture due to the fact that they are very nice selection and also very kind agents who are helping us. Out Agent was so so so nice and helpful and her name is: Victoria Scoumis. Please show some love by asking for her. Thank You Victoria!!!🙏🙏

Rachel Hass was the perfect sales associate. Not to clingy but attentive.

I ordered on line. A daybed and trundle set. The shipment got mixed up and there was a delay in one of the parts. I was able to get updates whenever I reached out to them. The replacement was shipped out promptly. My suggestion - The updates, which were available, which I got when I called them could have been sent by them to me proactively. Lastly, the quality of the items ordered as well as the instructions to assemble were excellent.

Victoria was absolutely wonderful !! Would definitely deal with her the next time we shop there !! Thank you !!!

I traveled from the South Hills of Pittsburgh to check out the furniture selection at Ashley’s. Upon entering I instantly felt welcomed and was greeted by various employees. I ended up working with Steven who is wonderful! He took the time to understand my vision and answered my many questions along the way. Steven is extremely knowledgeable about the furniture that Ashley’s offers and he has a great eye for concept and design. Overall my experience was a 10/10!

Victoria was wonderful, personable and very helpful. I got exactly what I wanted

From start to finish this was an excellent experience! Megan was my sales rep and did an amazing job showing me the items I wanted to look at as well as any options that could also work. She explained the delivery process very well too! Delivery was quick and efficient and very professional while being on time.

Easy enough to make a purchase. Rachel was very helpful and knowledgeable about the products in the store.

Great all around customer service staff and delivery! We got the premium coverage on our couch and when a spring broke we thought it could hopefully be repaired. They said we were within warranty but couldn't get the parts and offered credit or cash. We chose the credit because we love the products there. Ask for Rachel, she's the best! Gives you plenty of space & time, finds the best in your price range, explains coverages/discounts well, and understands concerns about pets! Plus the delivery service they use is great, they really care about your house and clean up all the packaging in a quickly & efficiently.

Wonderful service so far. Loved the things we bought

Thank you so much for your attention to us. The lady was very patient with me and my restless daughter.

My husband and I were welcomed immediately, treated well, and listened to when we were explaining what we were looking for. Victoria was awesome and madder it easy for us to choose to come back to finalize our purchase. The majority of the staff got involved! We had a great time spending our money!

I was greeted nicely upon entering the store, but was not haunted or trailed. I was asked what I was interested in but was given the option of browsing alone if I chose. The woman, Victoria, found me later and asked how I was making out, and when I had some questions, she was immediately helpful. When she understood my desires she personally brought me to items that were very similar to what I was looking for. We came to a meeting of the minds because of her knowledge and help. I bought three items because of Victoria's attention. She was lovely.

We bought a Queen mattress from David Roman today. His knowledge and expertise are unmatched. We won’t buy from anyone else.

Worked with the best sales person I ever came across. Winston at the Ashley store on McKnight Road was pleasant, professional and easy to deal with. If you shop there, ask for Winston

No pressure. Assistance when needed. Great selection and staff was quite helpful.

Excellent service from Brandon

Excellent

Richard W was very courteous and helpful . I would definitely recommend shopping here.

Richard was very pleasant and accommodative in answering all of our questions. He was patient in helping us decide on different sizes and color of rugs. He made finalizing the purchase a breeze. Thanks Richard!!

The representative was very knowledgeable and helpful

Quick and fast service. I came in knowing exactly what I wanted and out in less than 20 minutes

i had a wonderful experience at Ashley! everyone was very helpful and honest, and i highly recommend :)

Richard was amazing. He provided options, space, conversation and patience to make this a pleasant experience. We left with everything we needed ready to be picked up. He went above and beyond to find matching pieces. His manager was pleasant too.

Terrific experience shopping and purchasing from Ashley on McKnight Rd. Lots of options to choose from in a variety of colors. Craig helped us find what we were looking for in a combination that worked well for our space. He also gave us the space we needed to make our decisions. We could not be happier with the value and the experience overall.

Everything went smoothly & everyone was very helpful

Great experience buying my second couch from Ashley’s Furniture. Great selection and knowledgeable staff. Top notch.

Winston met all my accommodations with knowledge, patience and cost effectiveness!! Ashley furniture has so many options and space it can be overwhelming. I got all my airbnb needs met with great customer service and a financial plan to make it a smooth transition with awesome furniture to go with it!!

Joann was exceptional at showing me just what I wanted for our living room furniture! She was very knowledgeable and professional about the products, did not pressure me, and put me at ease. Joann was great and I would recommend her services to anyone who shops at Ashley furniture! Satisfied customer

My experience with employee Timothy Secreto was absolutely amazing. Timothy was professional, friendly, and knowledgeable-he even stayed after hours to assist me. Thank you Timothy for making my furniture shopping a success.

Great selection. The prices are reasonable. Joanne was a great help and made the buying process a breeze.

Excellent as always. Rachel is as personable as she is professional. Always a tremendous experience.

Craig heistand was a phenomenal salesman, patient and not over bearing. My fiancé and I explained what we were looking for and he helped to the best of his ability. Great shopping experience all in all. Highly recommend this location.

I can’t say enough great things about this store and Megan that helped me today! I knew what I was looking for and was so over couch shopping I told her what I had in mind and she nailed it right off the jump showing me 3 sectionals that were exactly what I was looking for! Megan was so knowledgeable all of the furniture and went above and beyond to check measurements for me and most importantly availability as I was on a time crunch! She was so easy to talk to and I didn’t feel like I was being sold something the whole time which can be added stress when you are trying to make a decision! I live 40 minutes from this store and I would drive it any day of the week to work with Megan again it was truly a pleasure and easy process she knows her stuff from the fine print, price matching, and more! Thank you so much!!!

Sales person Diane S. was very helpful showing me the furniture items I requested specific to color, fabric, style and cost. Diane was able to show me several furniture pieces that met my criteria and her knowledge of the furniture location within the store also very helpful! It’s a very large store so you can easily spend an hour walking around shopping for furniture ideas. The process was easy, I had several furniture options to choose which met my criteria and I am happy with the furniture style, quality and cost. No buyer’s remorse,,

Steven was so amazing and so helpful! 10/10 recommend asking for him when you go!

Winston, my salesman was superb. Knowledgeable, gregarious and kind. Very acquainted with Ashley's products. Made buying easy! My wife and I are greatful.

Walked in described what I was talking about I seen online asked if they had it in store and the product looked better in person than online. The clerk was very knowledgeable and knew what I was talking about by the description. Waiting on my purchase to arrive

Less than three years ago I made a large purchase in this store, a living room set, a bedroom set with a king size bed and its respective mattress, Beautyrest brand, I went to the store because this mattress, which was supposed to have a 10-year warranty, is totally crafted, it has a pillow top that has enormous gaps, almost channels, making sleeping on it cause back pain to an unbearable point. They told us that we should send the claim to obtain a credit for a new mattress, however today I received a response saying that they could not continue with the claim due to “excessive stains” and that they would not accept a new claim for this mattress, also they “advised me” how to put my mattress to good use by placing it on a good base. Since the day we bought it we have used it with a protector, on the basis that the bed we bought from them comes with, so it is evident that they are grabbing any excuse not to change the mattress, the 10-year warranty is a deception for me, it is a shame that a store that is not economical sells products that are defective and that even though they are not their brand, they are not able to process the claim when it is evident that they have manufacturing defects. Very disappointed in this response.

I was really pleased with me experience. My salesman Richard kept tabs but wasn't hovering. Let us make our decision and answered all questions. Richard gave us all the information for us to make a good decision.

Victoria was great! She was helpful, kind and not pushy. She was very transparent and got us a great deal

It was a good experience. I found the dining room set I was looking for and it was a great price.

The salesperson maryann was very professional and nice!and the store was very welcoming to our austic son as well.also we purchased a new comfortable 2piece sectional!

Great service and great quality of furniture. Highly recommended 👌

We went in 30 minutes before close after visiting 2 other stores looking for a new bed. We were met by a super nice saleswoman that gave us the opportunity to walk around casually even though it was so close to closing time. She was extremely helpful and very personable making the buying experience really easy and stress free. The showroom was really nicely put together and didn’t make you feel overwhelmed with the amount of choices. We will definitely be returning in the future for our next furniture purchase.

Rich B. was phenomenal to deal with. Matched pricing, great deal on shipping, etc. Highly recommend!

Arlene was wonderful. Showed us exactly what we were looking for after going to 3 other furniture stores. Had everything down to the dimensions, material, and pricing. Terrific experience all around.

Great service

Our sales representative was excellent and very helpful. She helped us find exactly what we were looking for. I highly recommend Ashley Furniture and ask for Rachel!

I worked with Arlene at Ashley Furniture on McKnight Road and she was great to work with! I had to bring two of my children with me and she was patient and helpful with them! She was knowledgeable about the furniture I was purchasing and she made sure to get me the best price. I actually went in last week and met her and worked with her then and she was kind enough to email me my quote for my furniture and then wait for me to come back in to purchase it. I will definitely be back to order more furniture! Thank you Arlene!

Richard our salesman was very helpful and we found the exact sofa we’ve been looking for for months.

Richard Berdy was very professional and knowledgable. He was patient with me as I wandered around. He was available when I was ready to make my purchase.

Megan was the absolute best to work with she helped us pick the perfect furniture for our new home

Megan was a very nice, and helful sales woman

Joann was wonderful to work with. She made buying furniture for my first home so easy. She went the extra mile! The Ross location also had a ton of options on the floor to choose from!

Winston (Pittsburgh store) was incredible. Gave me space to narrow down what I was interested in, and helped me get the most for my money by comparing prices online. That, combined with their 12 months no interest made this experience a no brainer.

I went to the Ashley furniture on McKnight road in Pennsylvania and i couldn’t have asked for a better experience salesman Steven Arnold was amazing and made process so easy for ordering!

I visited the store on a busy Saturday and I was promptly greeted by Nate F. who helped me find the perfect accent piece for my living room. He was polite, knowledgeable, and efficient! 10/10 !!

I was greeted very professionally. Nice raychell took my order explained everything that I needed to know before my order arrives. It was a very good experience.

I purchased a recliner from Rachel and she made the process smooth and simple. That same night I decided that I wanted a different color and the next morning I called the store and a sales associate Informed me that Rachel was off and asked me if she could assist me. I told her my situation and she looked up my order and changed my order. She made this experience so stress free and easy. She was super friendly and helpful (so was Rachel) I thought I was going to have to drive back to the store to take care of this and was so glad they were able to do it over the phone.

Joann was very helpful and not pushy. Nice to work with.

Greg is the best. Wide variety, huge store!

Fast, efficient service. Disappointed that some of the things I found online weren't available in the store but they did price match the online price and delivery was the cheapest of any store I shopped at. Looking forward to my new sofa.

Our sales associate was wonderful . Very helpful

Very good

When you first walk in you get bombarded with employees asking if you need help but a nice gentleman named Richard helped me and it was very smooth. Only 4 stars because of the constant nagging by the other employees.

Fantastic service, Our salesman Richard Berdy went above and beyond for us and was extremely helpful!

Steven was awesome and we really appreciated all of his help getting our daughter a new bed and a new couch for our new home!

I bought a table from online. Tim was so helpful and courteous in processing my order over the phone. I had to drive to the warehouse to pick it up as I needed the table promptly. He advised me to call an hour ahead. I did so and the warehouse was ready for me when I arrived. Very happy with the table!

Very helpful staff!

Great job by Richard

Had a great experience with Ashley. Walked in, was instanlty greated by Richard. He was very helpful and knowledgeable about what they had to offer and helped me find my couch!

We stopped in Ashley furniture on McKnight Road to look for an ottoman and found what we wanted and then we purchased a mattress also! My wife and I were very pleased with the whole experience.Everyone in the in this store was very friendly and helpful especially Brandon our sales person.

Richard W was my Furniture Specialist at Ashley's Homestore and he was very attentive,patient and kind. He made my experience pleasant when I was becoming frustrated. I am very satisfied with my selection and I felt welcomed by the other Furniture Specialist as well.

So far so good. Stopped at store yesterday to look at particular couch, Arlene helped me out and took my information. She gave me copy of total cost with her number on it. I had to see if it fit first. Next day called back number and she contacted me shortly after. Took card number, explained everything and I should be getting a couch in about a week. What happens next, remains to be seen…

My wife and I bought a bed frame, paid in full cash. We were told it would take 1 month to get. That was a lie, then my wife called & the told her the headboard was done they were waiting on the rails to be completed, that was another lie. Then she called again, they told her the headboard & the rails weren't completed & they were waiting on that. That was a lie. Then they blamed it on shipping. Said they would sent us out a temp bed frame. We waited 3 days for 2 guys to deliver a bed frame in a small box. They put it together in less than 10 minutes. The guys also said they have a lot of these at the store. My wife could've went there & picked it up & we could've had it together that night. Instead, we waited 3 days. We aren't getting our bed frame until March. Last piece of funiture we are buying from Ashley. Not very happy Ashley furniture customers. Never again.

I had planned to visit this store later this month but ended going today. Tom was my salesperson and he was extremely personable and helpful. No pressure tactics. I have difficulty moving around and thankfully they had a wheelchair available. Tim even pushed me to look at other items. All in all I left the store feeling very satisfied with my purchase and will probably go back once I’m settled in my new place and know what I need. I also witnessed other salespeople going out of their way to assist other customers. Great experience.

The guy we had was very nice, very professional and answered all questions asked. He even stayed past closing time to make the deal!!!

Very good experience! Representative was extremely helpful. David R. No pressure! Asked me what I was looking for. Really helped me make a decision. I took advantage of the Presidents Day Sale. He arranged for the delivery in 2 weeks. Ask for David R if you go to Ashley.

I was amazed at how seamlessly I was able to pick out a piece of furniture for a friend. Steve was my salesperson and he never once pushed me into purchasing anything. He took the time to tell me how things would be delivered in the cost for everything. I found the perfect love seat for my friend, paid for it and I think my whole time in that store was maybe 25 minutes. I would definitely go back there if I were looking for any other furniture.

Nice furniture

Tim was our salesperson at Ashley Furniture and he is terrific. Very personable and knows the products.

David was very knowledgeable, helpful and friendly! Give him a raise!

Great experience. Rachel was very helpful in choosing the right furniture for me.

Great friendly service! Thanks Richard!

Lamont was amazing. Laid back and good listener. Vey professional.

Went in on 3 different occasions to purchase a living room and area rug. Unfortunately we found the same sectional online for hundreds cheaper but we did buy the carpet there. The second salesperson was a little too much but the 1st and 3rd visit was fine. They do have a side selection and my carpet was delivered earlier than expected.

Steven has been wonderful with helping me find beautiful bedroom furniture! I would absolutely recommend him to anyone!

Sales associate Rachel was excellent! She was very knowledgeable about all the products and helped me pick a sectional that is perfect for me. I loved working with her!

Great service! Mary Ann, was incredibly helpful, kind and informative.

Walked in, found what we were looking for immediately, and a friendly store associate named Craig helped us out. We were in and out in 15 minutes flat.

I had a lovely experience recently at Ashley furniture joan is very helpful and kind I would recommend This store, very highly if you are in need of some new furniture!!!!

Great prices and furniture quality. Rachel was great, thanks you.

I gave this store a 5 because I love my furniture! But called to speak to our sales lady to buy more furniture. Never returned my call.

The sales staff was very helpful and friendly

Everything was great! We worked with Steven who was amazing and helped us find exactly what we were looking for!

Such a great place, 1st time here, as soon as we walked in the store Tiffini greated us with a smile and was so cheerful and no pressure, she was so helpful and directed us to exactly what we were looking for. They have a Cafe Bar in the back that you can take advantage of for free, how nice! We found exactly what we wanted in the price range we had in mind. I will definitely return for future purchases. I highly recommend this store and if you're lucky you will get Tiffini to help you. We were very happy with our experience at BOB'S

We walked into the big Ashley Furniture Store on McKnight Road. We were immediately welcomed by Diane Stumpf. She was so calm & knowledgeable about the inventory, she took us right to the couch & loveseat we were looking for. The price was excellent & purchasing was painless! I totally recommend Ashley! Ask for Diane Stumpf! She is awesome!

Megan was very knowledgeable and very likea ke. She was very generous on the price and I appreciate that

Our salesman Winston greeted us at the door and gave a brief introduction to the store. The selection of furniture was great and Winston stayed nearby without being overwhelming or pushy. We found a sectional and the rest of the purchasing process was very simple

Found the perfect couch. MaryAnne was super patient and helpful! Thank you for a great experience.

I am not a shopper. I do not like shopping. The experience was relaxing. Salesperson was not pushy. Sofas I purchased were comfortable. Price was good. Ability to pay off in 12 months without interest made it easier. I cannot give a good reason why 4 stars instead of 5 stars. Perhaps because I do not like shopping.

Customer service is the best! Friendly! Helpful! We’ve returned now twice for furniture and both times have been great! I strongly recommend Megan! She was great!

Arlene was wonderful and very helpful. We Have had an excellent experience so far . Thank you!

Professional, friendly and knowledgeable service led to the purchase of a couch, reclining chair and a mattress set. Well done Joann.

I am happy with my experience. I did not feel pressured. The sales associate agreed to price match when I found a better price. It was easy and hassle free.

Excellent staff and customer service

Salesman was amazing!

Winston McKeever was very professional and well educated about the items we purchased. He took the time to address all of my questions and made me feel confident with my purchase. Winston is an asset to Your company. Lord willing I will be a return client.

Nate was absolutely awesome!! He listened to what I wanted and offered great suggestions and insight. He was super accommodating and couldn’t have been nicer!! Highly recommend!! Great experience!!

Me and my wife were so pleased with Tim. He made our furniture purchasing experience so easy and quick. Great job, all staff were nice as well.

Excellent, friendly, knowledgeable service person Rachel

Richard was our initial rep and was very informative and knowledgeable about the product we were looking for. At the purchase time, Richard was not available and Tim was equally as helpful!

Customer service was tops! Nat even came in on his day off when I signed/payed for the furniture. Awesome selection. Prices were below others for the same quality.

Very good experience Winston did a great job.

Steven A. at the McKnight Road location is incredible!!!! He was so welcoming, very knowledgeable, trustworthy and not pushy at all. I trusted him within the first couple minutes of our conversation. He was extremely thorough, made sure I truly understood everything, and I could tell that he genuinely cared about working with me and helping me. I will go back to this location time and time again as long as he is there, cannot say enough good things. Best experience!

I purchased two recliners around November 1. They have both broke because according to the store repair man that came to fix them, that the chairs were no put together correctly. It is now January 21 and they are not fixed. We are waiting for new motors?????. How long should I be waiting. The one broke almost immediately. The other took longer to not work. They are electric recliners. The sales person could care less about the problem. She got her sale.

Excellent experience. Got exactly what we wanted, great price. What was that salesman name?Brandon is top Notch!!!!!!!

David was our sales person and he was awesome! Wasn’t like other sales people we came across at a different store. He let us look around and then was there when we had questions. Also was not pushy and trying to get us to purchase something that wasn’t right for us. David was very knowledgeable and answered our endless questions and gave us recommendations that were in our price range and ultimately found the perfect table for us! I will definitely be back in the future for anymore of my furniture needs!

Rachel was the one that took care of us on McKnight Road. She was very patient, friendly, and very helpful with my husband and me. I would highly recommend her to everyone. Thank You, Rachel. Now I cannot wait to receive everything.

Joanne was my sales person. We love her. Joanne never rushes us. She knows her product. She is one of the best sales lady around. We will continue buying from Joanne in the future. Mike and Dee M.

Very friendly knowledgeable staff.

Very good customer care.

Store was well stocked, salesperson was helpful without being overbearing

Great experience in the store today! The salesman Steven Arnold was very attentive and super professional. We had bought a mattress that wasn't good for us. It caused us back pain. Today we were able to make an excellent exchange. He showed us other great options until we found our favorite! We highly recommend him at the store in Pittsburgh. Thank you so much!

I had the pleasure of having Steven today. Who was very customer service friendly and inviting. I’ve been a customer for some years now and every time I go into this location it’s been a great experience. Thank you for always going above and beyond every time . From the moment we walk in with an instant greeting and smile from checking out. The staff here are pleasant and extremely helpful.

sales person Rachel was very helpful very considered not pushy found what I needed overall excellent service

Sales rep was funny and very helpful!

Craig was a super salesman. I just needed one more table to add to the living room set I had previouly purchased at Ashley. He was quick, attentive and very polite. I'll continue to shop at Ashley Store's for any furniture I may need in the future.

We purchased a dining set approximately 2 yrs ago, and also got the extended warranty offered. We recently noticed a area on our table that had cluster of areas bubbling up, upon calling, 1. They conveniently couldn't find our account, but finally got that resolved 2. I filled out requsted form a and emailed that and pictures to warranty service. Well we just got a callback telling us it's not covered under warranty because we don't know what caused the issue. Believe me if I knew, I would have stated it. It's absolutely disappointing that they don't honor warrenty (I have a copy of ours, and it states all damage except from pets is covered), but yet they have no problem pushing you to purchase one and taking your money. So buyer beware, do your research before making any purchases from here or Levin furniture who owns Ashley's. We will no longer give them our business.

Excellent service

Arlene was amazing. She went above & beyond helping us find our couch. She even took the time to measure things with us to make sure they’d fit. She even helped us figure out an issues after our delivery with the couch. Highly recommend seeing her if you are going to Ashley for furniture.

Megan was our salesperson. Very knowledgeable and listened to what I wanted. I will be going to her for all my furniture needs!

The salesperson (Nate) at the McKnight Road Pittsburgh store was extremely helpful and knew exactly what I needed for my 94 year old mother. He made things so simple. The pricing was great. I shopped the year end sale. Haven't received the product yet but the quality of the furniture looked very nice in the store.

We pretty much furnished all our new house here. Richard Brady is a pretty cool guy.

Diane was awesome! She was helpful and patient with us. We will definitely return and we will ask for Diane!

The sales lady was awesome. She was so patient with me trying to make a decision. There was a wide variety of choices to choose from.

Salesman was an awesome fella ! Ty so much

I cannot recommend Ashley Furniture, and Arlene in particular, enough! Arlene was incredibly friendly and full of suggestions and helped me find the perfect furniture set! I will definitely going back for future furniture needs.

We worked with Richard B who made us feel relaxed and comfortable. He greeted us right away and gave us space/time to look around and test out all of the couches. He didn’t pressure or make us feel rushed. Richard also directed us to a mattress with efficiency.

Craig H. was our salesman yesterday at the North Hills store and he was wonderful! I have had a few experiences with other sales people (not specific to this store) that were pushy and followed us around all day. Craig was great! He kept checking in on us, but also let us have time to look around alone. Thanks for the great experience, Craig!

Megan was absolutely wonderful to work with.

Winston was great! Very helpful and knowledgeable with the products. I’m very pleased with my experience at Ashley’s home store.

Steven Arnold was great to work with and he helped us get the right bed and couch for my Dad. Thankful for Steven's sincerity and knowledge in getting us set up, and also for making the process way easier than we thought it would be. Thank you!!!

Loved the selections and prices. The salesman was great. Always quick to help out with questions

Steven Arnold was soooo helpful, but not pushy. He had excellent suggestions to coordinate my couch, recliner. Tables, and area rug. I will definitely ask for him should I ever need more furniture!

Fantastic experience at Ashley (McKnight Road). Megan was exceptionally helpful and guided my husband and I through the process of selecting the perfect living room furniture. Megan was very knowledgeable and patient during our time at the store. We found products of superb quality for our living room!

we were greeted, and had a very helpful salesperson, Arlene, she was very nice and not pushy.

Very happy with our purchase today and Joann was so nice to work with. Highly recommend dealing with her. She knows the products well and very kind and resourceful. She also didn’t look down on us the second we walked in the door and helped us pick out a leather couch we are so excited to own and taught us about Dura Pella furniture. I won’t deal with anyone else but Joann.

Arlene Hughes was such a pleasure to work with in our purchase of a whole home furniture set! She went above and beyond and we're looking forward to getting all of our new pieces!

So far customer service has been great. I won’t receive item until February so I rated this a4 until the whole transaction is complete

Great prices!! Great service!! Delivery was very professional and on time!! Recommend 5/5!!!

I dealt with Tim secreto at the north hills store. Very pleasant and extremely patient and helpful. I will definitely see him for my next furniture needs

I was looking to add a piece to a modular sofa I already purchased and Brandon my associate handle with great customer service.

Arlene helped us out and she was absolutely amazing. We had been everywhere with no luck of finding what we were looking for. We walked in and Arlene treated us with the perfect care and professionalism. If anyone is going to Ashley they should ask for no one else other than Arlene.

I was able to find what I went in for. But felt very rushed and sales pressure. When I arrived I told the greeter what I was looking for and stated I needed no help. She continued to follow us around the store. It was very awkward. I would have appreciated space to converse about what I was looking for with my group over feeling like I had to whisper since she was so close.

I had both positive and negative experience at this store. Let me start with the positive. Few weeks back we went to see recliner choices at this store and we was welcomed by Nate Ferrick. He gave details about all the recliners and was patient enough with us and answered all the questions. Though we were not able to decide immediately. We came back in 2 weeks and ordered the one we liked and he gave us the price match and the overall experience was great. Again after 2 weeks we went to the same store and ordered a lift up coffee table and since Nate was no. there we were assisted by another Mary Ann Liga and this time our experience was not great. Though she was smiling but the way she spoke she was not customer friendly. I hope the management should teach people like her on how to be customer friendly so people have good customer experience.

Winston was knowledgeable and extremely helpful. I highly recommend him. Ashley sells quality furniture and hires quality people.

We love our salesperson, Arlene Hughes. She is the best!

This was soley based on their "customer service" representative Desiree. Who apparently hates her job, i guess God forbid you had to answer the phone and answer a simple question. She clearly was unknowledgable and just didnt care about my concern and was quick to just say her robotic answer. Not my fault that on the receipt YOU all send out you put one delivery company and yet a different one reaches out to say "hey we're delivering your furniture." Her answer was "must have been a typo." Well okay, Desiree , its an automated response when you get a receipt. Pretty sure someone doesnt personally type it out. ALSO the company that says their delivering is NO WHERE on the local ashley website as ashleys delivery company.

Richard was extremely helpful! Tons of great choices at Ashley well buy from him again in the future

If you're looking for great furniture stop in at Ashley store their furniture is beautiful they have lots of selections they have beautiful rugs and the representatives are so helpful

Nice showroom, staff was very helpful.

Winston was outstanding! Very knowledgeable & courteous! Will recommend him to family / friends!

We were looking for a new table and were helped by Diane Stumpf. She made the process very simple and helped us find the table we wanted for a great price. I would recommend requesting Diane!

I don't like how the employees are the hawks and follow you every where

Rachel was such a great help and we got an amazing deal. We will definitely be back.

Brandon was great and super helpful when ordering our new couch. Ashley is always our go to for our furniture needs.

Excellent customer service. Helped me find the item I wanted and made the checkout easy and fun.

Rachael was great and super helpful! Excited for our couch to come in

Joann was our salesperson and she got us exactly what we wanted within our budget! She spent a lot of time with us and was very patient. I would highly recommend Ashley the next time you are looking for furniture.

I loved the fact that the sales associates were not smothering you as soon as you walked in the door...However, no one even greeted us and I had to hunt someone down. Once that happened, Megan was AWESOME! She was very knowledgeable and super helpful in showing me all my options. I would highly recommend her to anyone coming into the store. Thank You Megan!

Tim S. helped us, despite changing our minds several times. It's such a big selection it was tough to decide.

Megan was amazing. Met us at the door, very knowledgeable about inventory, and helped us shop. Very happy with our choices.

See Mary Anne; She makes magic happen. Received my bedroom set in TWO days as well as contact information to a service who cleared out and removed my old furniture. Those who delivered and set up this furniture were careful, efficient, and pleasant. Then I recently ordered a sofa sleeper which will be delivered before Christmas. Ashley's inventory is impressive, pricing is decent, quality is excellent, and the helpfulness of a salesperson like Mary Anne is the grand finale.

Had a great experience at Ashley. Good prices, quality furniture. Arlene at the McKnight Road, Pittsburgh store was excellent at being available, but not overbearing.

Terrific salesperson - was there when we had a question but left us alone when we were making a decision.

We found the dining set that interested us on Ashley's website. We met with store rep Richard Berdy and he directed us to our item. After selecting it, he told us to feel free to wander around the store. We ended up purchasing new living room tables that were much needed. We wanted lighter colored furniture, for both rooms, to brighten up our home and found exactly what met our need at Ashley. Kudos to Richard....pleasant, good sense of humor and pressure free browsing!

Tim S was amazing, professional and efficient

I shopped around for a sleeper sofa. So glad I went to Ashley furniture. Steven was very professional and friendly. He went out of his way to make sure I was able to get the couch that I would be happy with!

Brandon did a great job selling me a recliner chair.

My husband & I had a great experience while purchasing our dining room set at Ashley. Nate was super helpful and informative! We will be back soon for a bedroom set!

Nate was so helpful and, most of all, very knowledgeable about what we wanted and he definitely delivered! Again, a positive experience. Thank you, Nate!

Got my loveseat at the height of Covid where nothing was in stock and there was an 8 month wait. My loveseat came with a hole in the back of it. The repair man they sent told me they constructed the couch wrong and used fabric for a 3 seater for a 2 seater. He had to cut the fabric since everything was rushed. After about a year and a half, the couch starts ripping as people are sitting on it. When we further inspect it, there was nothing inside the couch for support. No beams, no springs, no plywood. Just a tarp-like fabric. When I called into Ashley furniture customer service, they said since it didn't break during the manufacturer 1 year warranty, there is nothing they can do. They rushed production, sent me a piece of crap couch and then won't do anything to help. Would rate zero stars if I could. Stay away from here! Terrible products for the price and even worse "customer service." See pics below to see the no support under the cushions.

Richard Bradley was awesome

The sales rep was very helpful and friendly. Do the cabbage and noodles at

Awesome salesman (David Roman) ! Respectable, gave me space to look around, and helpful , looked for best deal and acknowledged my time frame. Best experience dealing with salesman.

Richard was very helpful and informative

Go see Nate. He found me a couch for less than I was finding everywhere else but better quality, better warranty, and cheaper but faster delivery. I will be back🤭

The associates were well aware of there products -didnt follow us around but checked on us -i was with a friend to choose a mattress snd or love seat - i bought a purple mattresses they were that good

They were great. My sales person was Steven and he wasn’t pushy. He didn’t pressure me into anything. He just listened to what I was looking for. We looked at a couple dining room sets for a small apartment. We found one he come up with the figures and everything worked out great he was a joy to work with. I would rate him with an A++

Victoria was ours sales rep and she was very thorough and very professional and polite. I will definitely return.

The store is beautiful! Diane was very kind and knowledgeable. She helped us find exactly what we were looking for!

Nate was the most amazing person to work with. We furnished almost an entire house in 3 1/2 hours. Everyone was so kind and helpful. Thanks Nate!!!

Steven was so great to work with. One of the best furniture buying experiences I have ever had!

Stephen was very knowledgeable about the selection, delivery dates and fabric for a lift chair for mom.

Rachel was very helpful and pleasant. She understood what I needed and got it done. Thank you Rachel!

There were so many options, the store was clean and nicely laid out. The salespeople were kind and offered assistance, but were not pushy. I spent a lot of time there, looking at everything, trying everything out, then narrowing down my favorites, then finally making a selection. MaryAnn answered all of my questions (sometimes multiple times!), went over the contract thoroughly, and also spent some time engaging with my 9-year old son who was with me. I'd highly recommend furniture shopping here. I'm looking forward to my items arriving!

Knowledgeable, fast service, Rachel was great to work with.

Visit was excellent. Joann was great!

Good value Good price Knowledgeable Salesperson

Very knowledgeable and considered thank you Nate

UPDATE: My furniture showed up today (15 days late) and the delivery guys promptly shattered my front door. This experience has been a joke. I spent $8500 at the Ross Park store only because I was promised a delivery on 10/17. It is now 10/26, and my delivery date just got moved back to 11/1, which is the THIRD time I have been called with a later delivery date so I have no hope that it will actually show up. I just moved into a new house and do not even have a bed to sleep on. I could have gotten a bed the same day from Bob's instead, but now am endlessly waiting hoping my furniture will arrive.

Sales person was great

Excellent service, looking forward to buying more from them. Would recommend to others.

I ordered two wall sconces and decided I only needed one. I attempted to return it in the store and they informed me that online purchases can not be returned in stores. When asked how I can return it, the store said they do not know. After figuring out how, I returned one. I never received a refund. I have contacted them 3 times now and each time they gave an excuse to why I did not get my money back yet, however acknowledged they received the return. I keep getting the same “please wait 3-5 days”. If you want your money back, good luck.

Rachel was great, she made things seamless for us.

Our sales associate Winston was wonderful. He did not pressure us as we explored the showroom and when he noticed we were ready he came right to us and helped finish a smooth sale, explaining everything from delivery to financing to care. We will be looking for Winston next time we shop there.

Fantastic service. We found exactly what we were looking for.

David is the best! This guy is so helpful and lets you shop without bothering you but is right there when you need him. I mean he has alll the answers to your questions and knows every inch of that store. He helped me figure out a room in my house. Super nice dude. 10/10 in my book. This guy needs a raise!

Greeted as soon as I walked in. Upon request, I was shown the recliners, found the color and style I wanted and made my purchase. Very reasonable prices! Salesperson was Craig. Great experience!

The place is layed out beautifully not to cramped pack and the sales staff is a no pressure staff! Which was the best But once I had a question Steven Arnold was the most helpful! He listened and had great knowledge of the furniture in the store! Super impressive! Will be returning here for my living room furniture!

Amazing so easy to deal with 10 out of 10!!!

A little disappointed that I wandered around this store for 15 minutes without any sales person asking if I needed anything. They were more interested in chatting with each other, or eating. I passed plenty of them who weren’t helping anybody, and were pretty much going out of their way to not approach me. I finally went to the person watching the door, and he was extremely helpful! Unfortunately, the piece I was looking for was discontinued by the manufacturer, but my second choice was available, he got it ordered for me. Thanks, Nate!

Steven is the best! Helped me find exactly what I was looking for.

Winston McKeever did an awesome job helping us select new living room and dining room furniture. He is friendly, knowledgeable and incredibly helpful.

Megan H was wonderful.She was knowledgeable and professional.She explained everything fully and I would certainly work with her again

Great collection and staff! Arlene was knowledgeable and friendly, she helped us with all our needs providing a great experience overall.

Rachel was very helpful and we were able to get our order delivered in a timely manner.

We had an exceptional salesperson (i believe his name was Davie). My 92-year-old mother-in-law was looking for just the right recliner to allow her to be able to sleep in chair at times at night. The sales person was extraordinarily patient and understanding of her needs - ultimately finding the perfect chair to meet her needs. I would recommend him (and Ashley) to anyone! Thank you

Brandon was wonderful. We found exactly what we were looking for easily and sales were great!

David was an incredibly personable and knowledgeable sales associate who made my entire customer experience a delight. Not only was he a down to earth and gregarious business man, but also a professional artist (photographer) who used his astute observational skills and artist’s eye to lead me and my daughter to the exact sectional he knew we would love the moment we saw it…and we did!! Such an amazingly comfortable and beautiful purchase! We cannot wait to enjoy it in our new Loft apartment in Pittsburgh’s Cultural District! Thank you, David R. at Ashley Furniture in the North Hills of Pittsburgh!

I was having issues making an online purchase, so I called the Ashely Homestore - Pittsburgh directly. One of their employees, Diane Stumpf, did a wonderful job assisting me with my order. She was very thorough to ensure we ordered exactly what I wanted, and she made sure I got the best price possible. 10/10 recommend Ashley and specifically Diane!

Great service

Excellent experience. Sales rep Richard was knowledgeable and efficient. No pressure and just the facts. I will definitely shop there again!

I recomend it. Very nice furniture, clean and very well organized showroom. Sales clerk gentle and friendly. Very nice prices.

Arlene our customer service rep was amazing. I would give her 10 stars if I could.

Great store and the sales person was wonderful and very helpful and patient with all of us.

She was amazing!

Great customer service the guy who helped us out provided the best customer service I have had in over five years

Diane made us feel so welcome, and her knowledge of the of such a large store was amazing. I look forward to dealing with her in the future. Mary Cawoski

Good selection, and our salesman Nate was very patient and informative.

Selection was great. Salesperson was friendly and knowledgeable. They didn't try to up sale anything.

Great experience the store was awesome 👌

Walked in and was helped right away to find a lift chair. Was in and out in 20 minutes and the chair is being delivered this Thursday

Megan was very helpful, courteous and knowledgeable about your products. I would highly recommend Ashley Furniture to friend a and family

Excellent Service

I had an amazing experience in the store. Victoria was patient and kind. She worked in my budget and gave me options. We are awaiting the delivery of our sectional next week.

Could not have asked for a smoother experience at the McKnight location! We left feeling more than content and beyond thankful for the relaxed yet informed service.

Quality furniture and many styles to choose from. The prices were reasonable and we received a veterans discount. The sales person who assisted us was knowledgeable and very personable. I would highly recommend this store if your looking for furniture.

Was great untill we got the couch to our house. hasnt worked since we bought it in sep. They sent us a used recliner. The main power station doesnt work. Which runs two recliners and all the touch controls. The left recliner didnt even show up with feet on it. so it tips over when u sit on it. Restocking fee is so high. As of right now im so unhappy with their products. See what they do to resolve my issues.

I have bought furniture here on multiple occasions over the last couple years. Tim has always been my sales person and he is wonderful. He's patient, helpful and not pushy. The quality of the furniture is great. There's excellent communication about delivery. I have been nothing but happy with this store and with the service that I have been receiving. And that's why I keep going back . Thank you

Guys did a great job,very helpful with information I needed..was very mindful of my furniture, didnt just throw it down anywhere.i would and will shop there again

Had a great experience dealing with Rachel at the Monroeville store. I knew exactly what I wanted after seeing the furniture at Ashley in Charlotte NC. She answered all my questions and I was able to place my order over the phone. It doesn't get any easier than that!! Thanks Rachel.

Great store! Tons of choices! Very helpful staff! Painless shopping! Very competitive pricing! Steve, the Salesperson was amazing, informative and went out of his way to help us. He had great suggestions and made everything easy! Did not pressure us.

Megan was very helpful, she helped me find a chair to fit in an odd sized room and that was within my budget! She was very friendly and very patient with me. I will absolutely request her next time i go.

Our shopping experience at the Ashley Home Center was delightful. Meghan greeted us at the door, gave us a flyer on the current sale, and let us browse until we were ready for more help. We appreciated being able to freely look around without any pressure to buy. When we we ready, Meghan searched online for just the right lamp color. When she couldn't find on they sold, she recommended a store she thought might carry it. We're sold on her!

Greeted and was able to get what we wanted. Salesman was great

Our experience was amazing. We already knew what we wanted to get prior to arriving at this store, but Arlene, our salesperson, was very helpful. She was very friendly and answered all of our questions. She made it such a fun and stress free time purchasing the couch we wanted. I would definitely come back here to purchase more furniture in the future (as long as Arlene is there).

Winston was very nice and knowledgeable, great experience!

Good stuff, excited to get our bedroom set

We had a great experience. Winston was awesome. He exceeded our expectations. He was very helpful. He made it feel like you were shopping with one of your friends.

Great service

Victoria was professional, courteous and knowledgeable. This was a trip to find furniture for the bedroom, coffee table and two end tables, and lamps. We accomplished our goal. We will recommend Ashley Furniture to all our family and friends. Linda & Dirk

Outstanding showroom and great customer service.

Brandon was helpful, patient and knowledgeable. Highly recommended!

Very satisfied from start to finish. Salesman Nate was knowledgeable and professional. Highly recommend

The staff was excellent and knowledgeable, got me what I needed fast and at a great price.

The salesperson was a perfect balance of attentiveness and respect for personal space. They were prompt in offering assistance but never made me feel pressured. Their thorough knowledge and willingness to answer questions were impressive without overwhelming me. Overall, it was a delightful and stress-free shopping experience!

Great customer service

This place is totally awesome! By far the largest furniture store I’ve ever visited. The selection is incredible, with every range of pricing imaginable! And the sales force, specifically Mr. Winston McKeever is a treasure to work with. No shadow pressure here! If you’re looking for furniture, this place has everything imaginable. But be sure to ask for Mr. Winston!!

The salesperson helped us tremendously. Found te furniture that met our needs and taste.

Most uncomfortable experience I’ve ever had in a store. The second I walked in, I was greeted with “What can we help you find?” And I said “Just browsing queen bed frames” to which I’m told “well we have 40 something bed frames all around the store”, and I walked away. Whole time I was walking around, the employee was following us, instead of letting us browse. So we just left. As we left, I said “thank you guys” to the woman at the podium, and she gave us a dirty look and said nothing.

Helpful sales. Not pushy at all. I did come in knowing what I wanted. They gave me amazing options!

The salesman David was absolutely the best!!!

Arlene was very informative and knowledgeable. She is very patient and accommodating to my needs.

Good selection of merchandise. Very helpful staff.

Arlene was great! She is so kind and patient. She understood our expectations and brought us a lot of good ideas. She is in Ashley store Pittsburgh!

Worked with David Roman. He was fantastic. Helped us find the right bed for our son and a new mattress for us. Great service, no pressure.

Excellent service

Tim S. was great in assisting me on the purchase of my oversized chair! Thanks Again Tim! : )

Great experience. Winston was extremely helpful and knowledgeable.

My sale was a positive and easy experience. Check with me in a month when it’s all delivered.

Winston helped me pick out sheets and a pillow. Will be back to get a mattress from him !!

had a great experience buying a couch here. steven was the best ever. glad we purchased our first couch with him guiding us through everything

All staff friendly and knowledgeable. I found what I was looking for immediately. Lovely store and personal.

Brandon was great. He showed us a lot of furniture, was receptive to our wants and needs, was patient, walked at a controlled pace, and was very easy to work with. We tried another store, and the rep rushed around the store, talked really fast, and wasn't very patient while we worked through what our vision was. Brandon was the complete opposite, and it was really refreshing.

I was really happy with my sales person and everything thing he taught me about picking out the right chair. Super bummed delivery was gonna take so long (almost a month) to have delivered and it is 200$ wondering if I'd do better picking it up myself with a uhaul....

I purchased furniture online. I assumed it would be delivered by Ashley, like the bedroom set I had ordered a couple of years ago. I was wrong, it got delivered 1 day early in the rain by Fedex. The coffee table was severely damaged. I contacted customer service. They expect me to box this back up and take it to a Fedex location to return it!! It was almost crated, wood framing, stapled container, padding and shrink wrapped. Meanwhile, there’s a store not more than 4 miles from my home! Surely there’s delivery trucks in the area that could pick this up for a return! They said it’s “cosmetic “ damage and only offered a 10% refund. I bought brand new, I expect brand new. I am so stressed over this lack of customer support. The big chunk taken out of this coffee table is the very first thing you see when you walk into the room. Online buyers BEWARE!!!!!!!!!

Winston at the McKnight location is incredible at he does and always aims to take care of you! Highly recommend!

Tim was great. We asked a lot of questions and changed our mind at the end, yet he just rolled with us.

Craig was so helpful. Not pushy at all! I will only use him as a sales person in the future. 10 stars!!

Most sales people try to sell you the more expensive product to get a better commission. Robert did a great job of getting us a good product while saving us money in the process.

Friendly and helpful staff

Great store. Lots to choose from. EXCELLENT salesman!

Brandon was amazing! So helpful and knowledgeable. Not pushy and let me take my time In picking the right fit for me. Highly recommended!

Our salesperson Nate was very helpful in showing us a variety of loveseats. He took his time and answered all our questions. We found the perfect loveseat and purchased it on the spot. This was our second purchase at Ashley's in the past three months with Nate as our salesperson. We still need a few more pieces. Ashley will be our place to shop.

Very pleasant shopping trip.

After speaking w/someone by phone we went to the McKnight Ashley store. We were greeted at the door but chose to look a bit on our own…we don’t like feeling pressured. When we narrowed our choice of power recliners we asked for a sales person. Steven was very patient & knowledgable, willing to spend time on our questions & made great comparisons & suggestions. He did not pressure sell! We left the store to discuss our options & returned shortly to have Steven complete our purchase. We had a very positive experience & we’re looking forward to our delivery.

Pleasant

Mattress shopping made easy! With the expertise of Rachel Haas, buying a new mattress was an easy and educational experience. She explained the differences between the mattress types, helped my try out the different firmnesses to determine which one was best for me, helped me understand the concept of the Split King mattress, and together we made a great selection.

Told them exactly what I was looking for and showed a few choices of that. Not pushes , gave me all the time needed to look around . Very polite and knew his job well.

Megan Horn was our sales associate, and she did a phenomenal job, no pressure and made sure we had everything we needed!

Extremely helpful and friendly staff as well as fair prices for the products.

We entered the store and was greeted by Rachel Haas, she was so pleasant and informative. We were in search of two recliner chairs she showed us where they were and directed us to shop for the one we liked and was comfortable for us. She would check back in with us to see how we were doing. We chose 2 we liked and after choosing the colors we decided to finance. Rachel was so very helpful in assisting us in this process, we also choose the Platinum Coverage for both on her suggestion and were very pleased with it. Rachel is an outstanding sales person, we are considering a couch and will look her up when we are ready to purchase. Dave and Norma Hufnagel

We purchased a living room set and Nate, who was our salesperson took care of us. We had everything delivered and found the furniture did not fit well. We called Nate and he worked it out with his manager to take back the items and replaced with a smaller set. He was able to take care of charges and issued a partial savings return. Very professional and accommodating as was the same with management. We will turn around and spend the savings on other items in the store anyway. Marvelous customer service.!!

It is always a good experience at Ashley. Winston was attentive, helpful, and just an all around nice guy! Excited for our new lamps and tv stand.

Diane was most helpful in guiding us to the furniture that we were interested in. Her knowledge of the srore and its inventory were most important. I rate her as an A+

Our salesperson Nate was very helpful and we made several purchases.

(Not real name.) Lol. Rachel helped me while looking for a recliner about a month ago. When I came back in today, she remembered me and all about what features I needed. She made me feel special and important! Thank u Rachel. PERFECT service!

Good quality furniture and the sales people are helpful but not pushy.

Such a fun and easy shopping experience! We came in for a bedroom set, and Tim at the McKnight location was so awesome and helpful!

David was wonderful! What I was looking for wasn’t the most simple, he was patient, gave options, and wasn’t pushy. All I ended up buying was an ottoman but I will return because of David’s honest and wonderful customer service.

Victoria did a great job saving me time and money!

This store's choices of what to sell always confuse me. I have bought both a couch and a mattress here now, but both times the thing I was wanting before I came in the store just wasn't there at all, and it took quite a search to finally settle on something else. The salespeople are always great though, and this time I was lucky enough that there was one of the mattress I wanted in the store and I was able to take to with me rather than waiting for delivery.

Great service and experience with Winston!

I called the store and ordered the dresser I found online then picked it up at the warehouse! Perfect!!!!

We came in looking for a new couch! We worked with Arlene! She was amazing, she helped us measure out our space in the store and see what would fit perfectly in our living room! She gave us time to think but was incredibly helpful! The couch we picked is super comfortable!

Tim was great!! he helped me find the perfect mattress. The process was easy and quick. Highly recommend

Had a very positive experience

David Roman my salesman was excellent! He went above and beyond to help me! He even gave me pointers on art work! He was extremely friendly. He was very informative.

Megan was great, very friendly, knowledgeable and efficient. Such a pleasant experience. 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Wonderful experience not pushy a lot of options !

The store Ashley is full of many comfortable and charming furnitures. Besides the furniture they have very kind and hardworking employees who help everyone and in everything. Every time when we entered the store they welcomed and offered their help. Two days ago Brandon Tallon helped us with the application for the credit and today Victoria Scoumis helped us with the bed furniture and a loveseat. She is nice and well done sales consultant. We appreciated her helping and spending time with us. We admire with Ashley store sales associates. Thanks to everyone.

I bought furniture for my daughter for her new apartment at Pitt. I was able to do everything over the phone with the help of MEGAN the purchase and delivery set up was very easy and I am very pleased with the service of the Ashley Store

Ordered dining chairs over the phone and Arlene (store consultant) helped me to make the process so easy. Did not receive the purchase yet, once I receive will share more details.

Our associate Richard was very helpful and knowledgeable. Made things very easy for us.

Tim provide great service..thank you!

Richard was very detailed and helpful. Great price made sure we had all discounts and paperwork correct. Excellent communication through the sale.

We wanted to replace our deck furniture. After visiting several other outdoor furniture stores, we stopped as Ashley. They had a square counter table with four barstool height chairs made of manufactured wood materials which was reasonably priced. We can't wait for our new table and chairs to arrive, so we can enjoy eating on our deck.

Had a great experience working with Richard. Fast service, friendly, and explained everything very well.

Very good experience today buying kitchen and bedroom furniture. Our sales associate, Nate, was very knowledgeable and helpful. And they were very accommodating on price.

Awesome straight to the point no beating around the bush on what I needed awesome

Brandon was great. No pressure. Took his time. Did not rush us.

Very welcoming and informative

I had a great experience with Ashley’s. I ordered my sofa over the phone after I saw it in the store in a different state. Unfortunately, at time of delivery, the sofa did not fit in my elevator so they had to take it back. Steven, the salesman contacted me right away and suggested a different similar option which would be in two pieces. In 2 days, the sofa was delivered to my place and was perfect. I was not charged for the first failed delivery either!

Excellent work on the stools, well made, easy to put together. Very good in helping us. We will be back.

Tim was very attentive and knowledgeable in the furniture we wanted to purchase.

I bought a very nice kitchen/dining table and chairs today with Diane’s help. She was not pushy but very friendly and so helpful. I’ll definitely look for her at Ashley’s when I’m in need of furniture again.

Good customer service and information on product and warranties on products.

Tim was good. He was quick and to the point. He answered all questions we have asked.

Rachel afforded us a great combination of attention and allowing us to wander alone which I prefer. The prices are a little on the higher side but if you go during a sale it's more reasonable.

Very positive experience. Looked online with followup at store location. Store price came in less expensive plus was able to look over sectional before purchase. Our salesperson, Nate was helpful, friendly and polite. Beautiful furniture!

The staff was so helpful, they made me feel comfortable and helped me find furniture that really fit my style and space. Maryanne was so nice and went out of her way to help me with everything. It was my first time shopping for furniture and she made the experience wonderful and stress free.

Wonderful experience. Steven made it seemless.

Diane Stumpf was great when we came to Ashley to get our furniture, super helpful finding what we were looking for along with finding us the best deals for the furniture we picked exploring in store, online and deals from their sister companies. Highly recommend asking for Diane.

I had a great experience at Ashley furniture. I never realized they sold outdoor furniture. I ordered a great high top table and four chairs. I can’t wait for them to arrive!

Megan was an AMAZING sales associate! Keep up the EXCEPTIONAL WORK MEGAN!

Very impressed with sales person & management willingness to negotiate discounts

The sales rep Diane Shumpf in Pittsburgh was a massive help to me! She was very knowledgeable and personable.

The salesperson most accommodating when price matching another furniture stores lower price and free delivery. !! Also shares information I learned from another store and he was very receptive.

Steven was prompt and very helpful in placing my order. Very pleasant experience and will definitely seek him out again for my next purchase!

Meh! Why would I bother going INTO the actual store when the salesperson, Maryanne was just curt and rude. Obviously anxious to get me off the phone to continue harassing people that come into the store is my guess ($$$$?). Also, not worth spending your money in-store cos you can find their EXACT brand and designs on other websites 30-50% cheaper.

Excellent quality & perfect service! Rachel was extremely helpful in getting me a great deal on the best pillows I’ve ever had :)

Nate did an excellent job with our family. He was patient,kind and very knowledgeable of all products that we purchased. Thank you.

Maryanne Liga did a great job!

Our sales lady JoAnn was excellent no pressure checked on us but let us take our time and look

It was ok

Great experience from the sales person Brandon and the delivery crew and my furniture is beautiful

Fantastic! Megan was so helpful and it was great experience!

I am very disappointed with the Ashley home store I bought a couch and now it needs to be fixed they will not bring a new one said it's going to take 6 weeks for parts to come in very disappointed if you're looking to buy a couch there think twice

Megan Horn at Ashley was great. Knew our requirements and made sure we had all the options. Got us a great deal

Great place to buy furniture

Greeted as soon as we came in. Richard showed us around and gave us space to decide on things. Very helpful and friendly.

The Ashley store in the North Hills is top notch. They have Quality Furniture and their customer service personnel are very knowledgeable and helpful. Tim was extremely helpful and pointing Us in the right direction on things that would fit our room dimensions and coordinate with our colors. He even checked other items that would coordinate with our living room set and suggest them, things that we would not have known about the were online only. I would highly recommend this store for Quality Furniture and outstanding customer service.🙂

Ashley has excellent selections, we purchased a beautiful sofa, well with in our budget and our excellent salesman guided us every step of the way, with ease! I highly recommend Ashley!

The salesman Richard Berdy is always helpful and prompt. Once we decide on the product he is quick to respond and get it done right away.

Arlene was a very knowledgeable and friendly sales person

Megan Horne has helped me tremendously over the years. She was quick and efficient at making sure I got my furniture immediately after my divorce. She has responded to all of my txts and was prompt at helping me with every piece of furniture I ordered over the last year. Also, Sherry Grall-Schnebel who answers the phone is nothing short of an angel. She goes out of her way to make sure any and all issues are dealt with in a timely manner: it's always a joy to call the store on McKnight road and she answers the phone!

Great experience.

Sales rep ordered a counter height table with bar height stools. I asked repeatedly if the table was bar height also and was told yes. Waited two weeks for delivery, only to find out the day prior to delivery that they ordered the counter height table and bar height stools. Called. Apparently, they did not make this table at bar height. Had to cancel order. Waste of time, she clearly did not know what she was talking about.

Tim was great to work with. He guided us for what we were looking for and gave us the space to look. There was a great selection of furniture to chose from!!!

Victoria was so kind in helping myself and roommate, pick out and purchase our first “new” furniture. She was thorough, took the time to explain everything, extremely friendly and relatable, and just kept letting us know she was so proud of us for making the purchase and asking all the right questions at such a young age. I would 100% recommend going to mcknight road Ashley furniture and requesting Victoria!

My experience with Ashley Furniture was amazing great Tim handle everything so professional it was amazing great job and thank you Tim thank you

After shopping around for living room furniture we stopped at Ashley. We had the pleasure of meeting Craig Heistand and he was very professional and very knowledgeable. He knew exactly what we were looking for which made our purchase so much easier. It was a great experience because of Craig’s knowledge. We will definitely return because of him.

The shop assistant is very helpful and makes us feel welcomed. Nice and easy furniture purchasing experience. Our order is delivered today on time and everything is good.

Went in today to look at a new sofa. I was greeted (by Winston). I highly recommend you check out this place. They have a great selection of furniture. If you do go don't mind the 2 stars bc the pandemic has ruined a lot of things... and merchandise wasn't shipped when promised... this is the 2nd purchase I made from here n had nothing but great service. I purchased a sectional from Winston, if u go in plz ask for him. He didn't push us into anything, a real down to earth guy. He did a good job with everything and can't wait to sit n relax on my new sofa/sectional.

The staff were friendly and helpful. The staff that assisted me in my purchase was very personable and knowledgeable. Diane even got us a better price which matched online prices. I was surprised that the delivery could be scheduled within a week. Delivery staff were polite and punctual. Overall, it a very good experience.

Richard "Ritchie" was perfect! He gave us all of the info we needed right away to navigate the store. We were overwhelmed by all of the beautiful high quality items and could have shopped for every room in our house. We felt zero pressure to buy things we didn't need and we left happy with our final purchase. Thanks again Ritchie!

After a not-so enjoyable interaction with one sales associate over corporate prices vs store prices, Joanne renewed my faith! She was genuinely interested in getting me specifically what I wanted at the price point I’d hoped for. I will most definite purchasing from her again!

Richard was great. Very knowledgeable and was very patient with me as I picked out a couch. I didn't feel pressured to make a purchase, which is always nice. Would shop here again.

Smooth process an the store gives you very good display of furniture.

Megan is top-notch here, and I’m happy to continue coming back to work with her for my furniture needs. She is professional but also understands that not every customer is the same & takes her time to understand what you’re looking for so she can help find exactly what you like. 5 stars for her!

Had a great experience at the mcknight road store. Rachel was super nice and knowledgeable. Love all the pieces we picked.

The sales person was professional and helpful. The sale went fast. Thank you.

Very helpful relaxed atmosphere will shop there again

Great experience

Ashley had an excellent selection of high quality outdoor sets. Found the perfect one and it was even on clearance. I'll definitely check back for other rooms soon. Brandon Tallon gave excellent service without being pushy.

Sales gal Arlene was extremely helpful with my purchase. However, this store's return policy is NOT the same as provided by Ashley on line who quotes 30 day return. And was not explained at time of purchase. Beware of the fine print!!! This store only guarantees a THREE (3) DAY RETURN. by 3 days with normal wear, a customer may not know how well the furniture will hold up as far as quality of construction. This store refuses to honor the main Ashley return policy as stated on the website. At 21 days the sofa demonstrated signs of sagging and clearly will not hold up reasonably over time. BUYER BEWARE IF YOU HAVE ANY QUESTIONS ABOUT THE QUALITY OF THE PRODUCT YOU WILL HAVE A VERY NARROW WINDOW TO RETURN; AND ALL FEES WILL BE INCURRED BY YOU THE CUSTOMER WHICH IS CLOSE TO 200.00. It makes us feel like the burden of the purchase and quality of goods is on the buyer. I feel like I bought a used car lemon. I feel taken advantage of with a poor product that I bought expecting a good product.

Our sales associate, Rachel, was very friendly. She introduced herself, gave us some information about the products and where to find product information on their signs then left us to browse the store. She checked on us and by then we had some questions. Purchased a sectional that would fit in our livingroom and the process was a breeze.

Was greeted immediately, very detailed layout of the store. Gave me breathing room to browse after the tour, and got me what I needed very quickly. The price in the store was more expensive than the online price, so she matched it for me too. Miss Maryanne was a big help!

Fantastic experience. Plumm was excellent. I knew what I wanted, we found it and I bought it. Easy peasy and I can’t wait for the table to be delivered!

We were waited on very promptly. We weren’t pressured. We casually look around then found the couch we liked and proceeded to look at mattresses. Our sales women explained the difference in them and we then closed the deal.

Stephen is the best! We walked around the store multiple times trying to decide what we liked and wanted. Stephen listened to our likes and dislikes and pointed out furniture based on these things. We have purchased a bed and mattress, and came back for a dining set. We have intentions of purchasing more and will also ask for Stephen.

Large store, various selections and departments, nice employees, but a tad difficult for someone with physical limitations

Love Ashley Furniture. Friendly staff, quality furniture and great prices!!!! Will be a repeat customer.

Nate was amazing and easy to work with, thanks for making my experience easy and enjoyable.

My sales rep Arlene was amazing made me feel very comfortable wasn’t pushy it was a great buying experience just can’t wait for my furniture to be delivered I’ll update once that hurdle has passed. Thanks Ashley Furniture and thank you Arlene !!! Ross Twp

My experience was GREAT. Tim Secreto was outstanding. He helped us so much. I will recommend Tim and your store to everyone. Thank you again Tim.

Out of town buyer for my my sister. Mary Ann was amazing over phone with suggestions and delivery. Al went so smooth, thank you!

Great so far !!! We'll see how delivery goes 😎

Great staff and purchasing my first couch was a breeze!

Salesman was personable and outgoing, was able to assist immediately over the phone, didn’t feel pressured to buy but did anyway because of the great service and product!

The experience overall was great! Ms.Plumm was very friendly and nice to talk to! (I love her personality) We were able to find our daughter a bedroom set and the process was quick and easy thanks to Ms. Plumm! I highly recommend going into the store! The furniture they have is beautiful! The bedroom set we picked is very nice and sturdy! I’m sure they have a great team but our experience with Ms. Plumm was very pleasant! Thank you again Ms. Plumm for your hospitality!

Outstanding experience. The sales rep was very mindful of our needs and educated us on their sofa inventory and explore legitimate options for our budget. Highly recommend the store by Ross Parkway in Pittsburgh area.

Everyone was fantastic! Easy to deal with and made it fun!

Megan was awesome. She was extremely helpful and guided us through the whole process. She wasn’t pushy or trying to upsell us. We would definitely recommend shopping at Ashley.

Very helpful help me select my furniture

Good experience. Friendly sales team, Rich M was super helpful and clearly presented all of the purchasing options for us. Great sales offer made and taken!

Their service and quality has downgraded from my last year purchase. We bought sofa set in March and the have been delivering used, ragged and with all the black marks. On refusing delivery they said not sure if the other shipment would be better. They were right and second time as well it's the same. It's been 3 months for now, let's see if they can deliver new sofa to us. The problem is nobody is point of contact here or taking the responsibility. It's their process. We called customer care while taking the delivery , they mentioned that they can't help much here other than rejecting the delivery. We had availed their cleaning service as well , but they said it can't be cleaned. Please feel free to suggest us if you are in the similar situation.

Robert Mc was excellent! Super helpful and friendly! I only went in for an ottoman but I will definitely do business with him again in the future! Very happy!

Our sales guy Winston is a great guy, it was nice to meet him. Found what we were looking for, got a good price, delivery in a few days. Plan to shop there again. Thanks.

Megan was so patient with us. We even left t go see bobs furniture and decided to come back ! Thank you so much Megan !

Stephen was great! He showed us everything possible for our situation in the store and online.

My furniture experience with Ashley was a positive one. Megan Horn was a good sales rep who took the time to listen to what we needed and then showed us our options. We were not rushed or pressured and went home to measure and think about our decision. The order process was smooth and the delivery personnel were friendly. We did have one small issue with a loveseat upon delivery and the tech came out within the week to correct the problem. Everyone was responsive and communicative. We are now a month into owndership and furniture has met our expectations so far. I will come here again for future furniture needs.

Easy transaction--sales associate was knowledgeable and helpful. Pleasant experience.

Victoria was awesome to work with. We’ll be back.

Very pleased with the selection, price and service. Great showroom too… as we shopped several furniture stores in the area.

Our sales person Winston was the best, low pressure, super helpful and just a great experience.

I recently purchased furniture and a bed from Ashley. First time in to the store, Raechel was very helpful and not at all trying to push me to buy. I came back to the store and Raechel helped me pull together my furniture and a bed. She went out of her way looking for a kitchen/coffee tables that would work for my style. Great experience, nice furniture and the best customer care from Raechel. Definitely recommend!

Had what I wanted and made a great deal on 3 new recliner couches.

Great service, friendly people, most of all fair prices....

Our sales associate Rachel was great! She made the buying experience a breeze!

Thanks to Diane Stumpf, customer service associate, I was able to make the right choices of a living room couch and chair. Ashley Home Store honored the online advertised price that provided a $70 savings. I am looking forward to receiving the new furniture in the next three weeks.

Friendly staff with a nice selection

David Roman was incredibly easy to work with. When our original plan wouldn’t work, David provided some suggestions that we ultimately decided on. Willing to work with us on price. Overall, very pleasant furniture buying experience.

Furniture is cheap and hollow, composite and veneer... but yet priced for high quality solid wood items...

My experience with David was extremely professional, he did everything right and guided me in the right direction with all my furniture needs. I highly recommend David as your furniture salesperson, in my book he’s a 10 star !!!!!!!

Customer service was awesome! Associate was extremely courteous and very helpful. Will definitely do business here again!!

Very knowledgeable, friendly, helpful, and patient ! !

FANTASTIC EXPERIENCE!!! DID EVERYTHING IN THEIR POWER TO HELP ME!!! THE LADY AT THE FRONT DESK I BELIEVE HER NAME WAS LESLIE AND A GENTLEMAN NAMED NATE WENT OUT OF THEIR WAY TO HELP US!!! GREAT JOB !!! THANK YOU SO MUCH! SINCERELY, The Carroll

DO NOT BUY FROM HERE - GO SOMEWHERE ELSE!!!! First let me say, my salesperson Mary Ann was very nice and pleasant to deal with; the delivery persons were very polite, this review is about management and the quality of their merchandise. I purchased a $6k 7-pc bedroom set plus accessories from Ashley on McKnight Rd in mid-February. When it was delivered 2 weeks later, all but 1 nightstand and mirror were damaged and had to be returned. The headboard was busted so badly it looked like it had been kicked; other pieces had the corners smashed in, large scratches and scuffs and definitely not in new condition. I should have refused all of it, but when I spoke to the delivery manager he assured me the next delivery would not be damaged, so I kept the only 2 pieces that weren't damaged. It took 3 weeks to get a new delivery, I spoke to my salesperson several days before the second delivery and was assured the pieces would be checked before they were loaded on the truck to make sure they were not damaged; that did not happen. The second delivery shows up, I let them know what the deal was from the first attempted delivery and they started checking items and again, damaged furniture being delivered. I told them to take it all back and I would be cancelling my order. I asked them to take back the nightstand and mirror that was delivered prior. They called their manager, and she told me that they were unable to take back previously delivered items but that the store manager would be calling me that day to sort it out. This was on Saturday, March 18th, its now the 22nd and no one has contacted me about how to return the 2 pieces that were previously delivered, and the charges for the damaged furniture that was refused is still pending on my card. This is the worst customer service I have ever seen. I'm not keeping or paying for 2 pieces to a set that after 2 attempts was unable to be delivered in new condition. If I had the time I would sit in front of that store and warn people not to go in, that's how bad of an experience this has been. BTW, the truck that delivered is for Levin Furniture which sells the same exact merchandise, so steer clear of them as well, its the same garbage.

I love shopping at Ashley. They have great quality furniture. They often have sales that give you nice savings. And the staff are really great -especially Richard who helped me with a recent purchase. He was attentive, but not pushy. He provided me with a quote and answered all of my questions. When I returned to make my purchase he helped me to quickly check out and complete the sale. He was just great. And the showroom on McKnight road in great, as well. It's clean and organized. The staff are always welcoming. Never had a bad experience here.

Very pleasant!

We buy all out furniture from Ashley for years, we never have a bad experience and Ashley's price is always lowest we can find.

Joann was our sales person, she was fabulous! Very informative and helpful.

(Translated by Google) Great custodian (Original) Great custo

Megan was supremely helpful when we were searching for a bedroom set. She listened to what we wanted. We had very specific concerns about the construction of the furniture, and was able to advise us to quality pieces. When we went in originally, it was about a month earlier, but when we called today before coming in, she knew exactly who we were on the phone. She is thorough and thoughtful and a delight to work with. We will be shopping for a new couch soon, and can’t wait to work with her again.

Ashley Home Furniture were very knowledgeable and worked with me in order to get the dining room set I wanted

Steven was amazing! Helped me over the phone, FaceTimed to show me the options, and talked through delivery options. Totally went above and beyond!

Helpful and friendly staff ! Had a very pleasant experience while purchasing new dinningroom furniture.

Steven Arnold was fantastic. He had patience that you don't see much anymore. We thought we were done after our first purchase and then I noticed the dining room table we were sitting at was exactly what I was looking for. We kept adding on and we are so very satisfied with everything we purchased. We are repeat customers. Had our first set of furniture that lasted longer than 10 years so that is why we returned. Thank you Steven for an excellent experience.

Staff very helpful. Plum and Tim did a good job.

I purchased Ashley leather furniture from Levin Furniture in January of 2022. A few weeks ago I noticed some wear on the seat, where I primarily sit, and reached out to Levin. They said that since I was a month outside of the warranty, there was nothing they could do. I filed a BBB complaint and someone from Levin reached out to me the next day. Levin said that I was correct and that type of wear should not have happened in a years time. They reached out to Ashley Furniture and they would only send the cover out to me and that I would be responsible to paying someone to install it. How is this acceptable? Leather, when treated properly should last years. I have had vehicles with leather interior look brand new after 10 years and this furniture, made by Ashley, last a year. I have pictures to show. I would like to hear your opinion.

I met a very nice sales lady name Victoria she was very pleasant very helpful and friendly great job

Customer service was very good and the sales man helpful too get the job done without any problems. Thanks

Rachel gave us an incredible Experience with her expertise and customer service: She offered her best recommendation on the sectional that would fit our lifestyle. We had wonderful experience and so excited for our new couch to arrive. Thank you Rachel for making our experience and purchase seamless and FUN! We will be back VERY soon. 5 stars all around!!!

My experience was pleasant enough, we found a clearance item that was just what we were looking for

Megan helped us. She was very patient as we were indecisive about a lot of things. We worked with her for 3 days and I wouldn’t ask for a better associate. Thanks Megan!!

Working with Joann Kablach could not have been easier!

I didn’t even step in side of the store, and ordered the couch I very much wanted. Tim was my sales person. He was very helpful and polite when helping me with my order.

We returned to the Ashley home store after comparing several other places. Satisfied with the original visit, we were confident with our selection. While the original sales person was not available, the manager stepped up and promptly handled the sale while crediting the original staff member. A very pleasant experience. We would definitely return for our next home furnishing needs.

Absolutely ridiculous to experience what I have experienced. I walked through the store to get 5 pieces sectional. I have not been helped or asked. Employees are talking with each others and laughing with even asking if I am being helped. Thanks for the lady who asked if I was being helped and I said no. She said she would be back and never saw her. Bad experience no doubt about that.

Being at the Ashley HomeStore was just a wonderful experience. From the moment I walked in the door until the moment I walked out. Everyone was so welcoming and kind. The store was SO clean, huge and beautiful! Victoria was SO knowledgeable about every aspect of every mattress. I was very impressed! She was totally engaged in working with me and not distracted by other customers, and made me feel very important and very worth every second she spent with me! Please ask for Victoria if you want to have the best buying experience at Ashley HomeStore!! Thank you to everyone that I met and who made me feel so welcome!

It was very good. First time I was ever there!

Had a wonderful experience with David. Professional, knowledgeable, and a great listener admirable traits in today's marketplace! I will only buy furniture at Ashley's with David.

Plumm was an awesome person to deal with, she felt like she was a friend

We were originally at Ashley at the beginning of February. Diane offered to help us . We said we wanted to wait to purchase. She gave us her card and when we returned we ask for her and gave her credit for our purchase

Excellent service. Treated with a friendly welcome, and a feeling that you are an important customer...and we are here to help you. Would recommend this store to others! I believe it was Brandon that was so wonderful to work with. He did a great job!

The selection was very good, as were the prices. Service was excellent. I'm reserving final judgment until delivery though.

The sale person was very helpful and nice price was great and I love the sofa

Megan was so super helpful and friendly! She was knowledgeable of the product I was looking for, plus an enhancement for a product I already own.

Megan in your north hills store was very customer friendly and very helpful with our purchase. Any future purchases I will be sure to ask for her .

Just had a phenomenal experience purchasing the Baskove leather sectional sofa with Diane Stumpf. She MADE the experience by being knowledgeable, patient, friendly and very professional, but comfortable/casual professional! She knows her job, her products and makes you feel like family during the shopping experience. No pressure, we looked Saturday and she was awesome. Helped with everything, wasn’t afraid to let us walk, but answered all of our questions. So good, that by Sunday we visited 5 other stores and no one or no other store came close to Diane’s level of knowledge or Ashley’s selection, so we went back and made the purchase. Diane also creatively showed us patio furniture and sold us a patio sectional set and two chairs along with the sectional sofa! 5 stars all around! Price, selection, availability, delivery in 2 weeks and their rock star salesperson, Diane!!

Excellent customer focus. Very satisfied with the overall process.

The showroom was so nice. Not packed and easy to look around. Not overwhelming. Bob was an excellent salesmen. No one was pushy and gave us our space to look around.

Winston was excellent!

Awesome experience here. The sales guy Tim helped me out. He wasn't pushy at all. He listened to me and gave me the information needed to make my own decision. Flexibility with price and online price matching was a breeze. Tim made sure I got the best deal possible even if it meant more work for him. Couch and table got delivered today. Delivery guys were nice and great at their job. I don't know how I'll get the couch out when I move but they got it inside and set up very efficiently. Great customer service. Professional staff from sales to delivery. Would highly recommend ashley home store whether you're Ballin or on a budget they have options from lavish to affordable and everything in between.

We had an excellent experience at Ashley Store on McKnight Rd Pittsburgh. Our sales person was Steve -professional, very knowledgeable, helpful and let us take our time deciding on what we wanted to purchase. We would go back without hesitation and request Steve as our sales person. Also, we had questions on our statement and Kaylee was able to help us with any questions. She sent an email to Steve and he contacted us immediately to make sure all was correct!

Victoria was very knowledgeable and help full with our questions

Rachel was fantastic to work with 👍 Thank you for all your help, Larry and Vicki

Our salesman, Steve, showed us what we were looking for and ensured we had enough time to make the decisions that were right for us!

A great environment and full of helpful, pleasant associates. Nate was incredibly patient and knowledgeable! He went above and beyond to make sure we got everything we were hoping for. We will absolutely return!

I have been in search of a new couch for a while. I was recommended to check out Ashley and was I impressed! From when I first walked in and met Bob to signing the paperwork that same day and going home one happy customer! I highly recommend Ashley on McKnight Rd in Pittsburgh for your furniture needs!

Our sales agent, Steven, was wonderful! He took the time to understand our needs with regard to finding furniture to fit well in our granddaughter's small bedroom and still have plenty of storage space. He was very friendly and extremely helpful. We will definitely go back.

Very satisfied with our chair purchase.

Great shopping experience! Winston was patient with me while I wandered the store and completed my purchase in no time.

Beautiful showroom! Richard Berdy was a very personable associate who never pressured us while we were shopping.

Great sales experience

Very pleasant and easy to work with ! Would recommend u guy's to anyone !

1st time customer experience was a success thanks to David 2-18-23. He showed me your selection of chair type of which I was interested, and let me check out why a chair leg was loose-just loose hardware. Otherwise I would not have purchased that same chair model. Said I could pick it up at that McKnight store, awesome!

Great Sale person Tim. He was able ti locate the same funiture we liked at another store for less.

Excellent experience during my purchase thanks to the girl who attended me: Megan Horn: she was very patient, made an effort to understand very well what I was looking for, showed me several options and I finally decided my purchase, a lady with a great attitude! I’m happy with the furniture I bought. Thank you Megan for this shopping experience I had! Fue un placer haberte conocido!

Great shopping experience. Our salesman was very helpful and patient but not at all pushy. We purchased twin bed mattresses but we wont get them until march so I can not rate the product yet.

Buyer beware. Don't waste your time or money on Ashley furniture. I purchased two recliner sofas which were delivered November 2, 2021. 15 months later it's uncomfortable to sit in unless you like a protrusion sticking up you butt? Also one of the USB ports has not worked for months and one section of the sofa has sunken. In all, these two sofas are crap! Because it's just over one year since delivery. I would have to pay shipping costs plus labor for all these repairs now. We are a retired couple, living alone and have family visiting only a few times per year. I am recommending anyone interested in furniture to move on from anything Ashley. You may be better off going to a Big Lots and buy your disposable Ashley furniture there and save money. Good luck.

Was told our bed would be delivered in about a week... 4 weeks later I inquired about it and was told it would be 2 months. That's fine just tell me that in the first place so I'm not anticipating a bed being delivered

Our experience was pretty good. Quick delivery but unfortunately the sofa had to be returned because it didn't fit through our basement door. We were able to reject shipment and pick out new sofa pretty easily.

Outstanding Job.thank you

Showroom is beautiful! Saleswoman was friendly and helpful!!!

We had a great experience. Arlene did a fantastic job showing us the various options with power recliners. We just stopped by to look and ended up buying a leather power recliner.

FANTASTIC!

Let me look around without pressure and answered all questions to help make the purchase easy!

Arlene Hughes was very helpful and understanding of our needs for outdoor furniture. Her suggestions were very helpful in making our decision. She made it a pleasurable experience and even stayed after hours to accommodate our purchase. She was so patient and thorough in making sure our order was exactly what we needed and wanted.

Diane is awesome such a big help

Very enjoyable experience. Arlene was great. She literally went the extra mile for us. She got us an awesome deal and with the warranty and protection plan we feel very confident in our purchase. There are many options to choose from and the quality is great. Nice people in which to deal.

Diane Stumpf was my sales representative. She was great to work. Helped with showing me the specific items I was shopping for. Did not pressure into buying anything. Provided her honest feedback on style and color to what would look best in the room the furniture was going to be in. Very satisfying and rewarding experience.

My experience was very good. I would recommend you to anyone.

The salesman was very good and gave me a good deal.

Arlene is the Best!

Rachel & Craig are a dream team at McKnight Ashley!!!! You will not regret working with them! We have furnished 2 houses completely with 0 issues. Purchasing & Delivery are superior!

I had the best shopping experience with Diane and Rich at Ashley furniture. I felt no pressure. Diane was very knowledgeable about all the furniture, she very patient with me and really cared about me picking the right sofa. I highly recommend Diane and Rich at Ashley Furniture.

When we arrived, my wife and I were met with a friendly face in our salesperson Arlene. Not only did she give us options and time to consider them, she was extremely low pressure and helped us select our new sectional and hassock. Efficient and patient. Thank you so very much. We will be back to see Arlene again!!

Clean, great selection and service from Richard.

Nice quality, polite customer service!

Very nice experience with a sales person (Plumm) that helped us decide greatly.

Love this store - its a pleasure every time I walk in and there's NEVER pressure to buy. All the associates are knowledgeable & friendly!

Came in knowing what I wanted, just had to see in person. Salesman great

We worked with Plum and she was such a huge help. She pointed us in the direction where we needed, provided us a measuring tape, drew out what we were interested in got everything squared away. It was nice that we were given our space to truly look and discuss without feeling pressured.

My husband and I went to Ashley to purchase our second livingroom set and walked out after purchasing our livingroom set, kitchen table and chairs, and a desparately needed new bed, adjustable frame, and headboard. We couldn't have been more happy spending that amount of money. It sounds funny, I know, but we didn't think we would be able to purchase what we did for the quality. Rachel, our sales associate, was absolutely AMAZING. She made the entire 2 hours we were there so enjoyable and fun. And SHE KNEW what she was talking about and got to know us as customers so she could guide our purchases to our needs. My husband and I cannot wait for our items to be delivered, especially our new bed. Thank you, Rachel. We will definitely be back for future purchases.

Tim was patient and helpful while helping us find the right pillow and mattress. Thank you.

Steven was extremely helpful and directed me to sofa options based on my needs so I didn’t have to waste time shopping around the entire sales floor. He quickly pulled up options, prices and delivery dates so we could make a choice and purchase efficiently. This was the best experience I’ve had at a furniture store … and Ashley’s was my 6th store today!

Excellent experince! First time in ur store. We purhased 2 table lamps. Ur sales rep was very helpful: Nathianel Perrick

Winston McKeever was the Sales Associate we used to purchase our new dining table and chairs. He was extremely knowledgeable and easy to work with. He handled everything quickly, but not so quick that you felt rushed. He was excellent and we will absolutely purchase from him again. We highly recommend him.

Karen is working with us. And she is doing very well.

Diane S. was a great saleswoman.. no pressure. Just gave us info. Only showed us what we said we were interested in, not what she wanted to sell us! Glad we wandered in!! Thx Ashley!!

I walked in not really knowing what I wanted, but Rachel was great! Very knowledgeable, kind, and great suggestions. In the end I bought 4 pieces for my new livingroom. Thank you.

Great prices and quality. The salesmen was the best.

Winston was an awesome, personable, and friendly salesman! Thank you for all your help today Winston!!

My experience at Ashley furniture store was very satisfying and informative. The sales person who identified herself as Ahug was very informative about the products in the store. I was looking for a new bed one that would help with my aches and pains as well as the swelling in my legs. A hug walked my daughter and I through a series of beds and I was able lay down and sample the comfort of each bed which helped me make an informative decision. She also shared her experience which we were about the same age 67. I chose the temperutic bed which I found to be just perfect to help with the Fibromyalgia that I suffer from. A hug was delightful she even gave me a hug before leaving the store. I think she's perfect sales woman especially for those of an older age. By the way AHUG is her initials.

I walked in because I drive by a lot but never stopped. I ended up buying a new sofa that I've been looking for that style for so long. On sale to boot! No harassing salesperson, actually, Maryanne was great. She got it 👍. Will definitely strongly suggest to all my friends.

We had a great experience. We bought two couches and the staff could not have been nicer.

Diane was very patient and accommodating to our needs. Was not a hard sell

I was very pleased with my ordering experience with Ashley. He, Winston was very kind, understanding, knowledgeable and helpful . I will surely purchase with Ashley again.

Amazing experience dealing with Megan. very helpful and went steps beyond what was needed to help me out

Very helpful, really easy to buy

We stopped by to look at sectionals and were helped by Maryanne. We appreciated how she was attentive without being pushy.

Amazing experience!

Chris, our Salesman was great to work with, no pressure.

Shopping furniture stores can be overwhelming. You’re greeted immediately by salespeople who work on commission, but today after shopping several stores, we hit the jackpot. Ashley Homestore on McKnight Road has a salesperson named Steven Arnold who provided us the greatest shopping experience ever. Professional, pleasant, attentive, attention to detail, and most of all Steven listens! He caught every detail and nailed down exactly what we were looking for. We didn’t intend to purchase today but he made it impossible not to. Both with his knowledge and incredible service!! He additionally explained every option, every step, all at our pace! Thank you Steven. We won’t buy anywhere else in the future

Bought mattress and foundation on 12/3/2022. Paid cash, told in stock but wouldn't be delivered until 12/22. Called me 12/19 and told me not in stock but would be in "first week of January. " Called them 1/6/23 to find out status. Customer service told me I had to call the store as they had no information besides another 2 to 3 weeks to get in stock. Called store, manager says expected in stock at warehouse 1/19. Says they ordered the mattress on 1/9 and expect it then. No guarantee. So, Go somewhere else! They had me full cash payment for 5 WEEKS before they even decided to order the mattress despite the lies about being in stock... If you don't care about getting the product, getting lied to and them holding your money with no end in sight, THIS IS YOUR PLACE. Otherwise, go somewhere else. And by the way, don't expect a call back. Customer service sent message to store, no call. Called myself and talked to the manager. He was to call me back later that day or the next. Still waiting.

I had a great experience shopping for a kitchen table and chairs!

Upon entering the store we were greeted by a wonderful sales associate named Plumm. From start to finish she was pleasant, knowledgeable, and accommodating. We were extremely pleased with her and our purchase!!! Loved the price match service! Would definitely recommend the North Hills store to anyone buying a mattress or any other furniture and ask for Plumm!

Easy and smooth experience. Found what we were looking for quick, ordered that day and that was that!

Store is organized well and the floor representatives are very nice and knowledgeable.

I was promised my living room delivery for January 9.2023. After calling on Monday I was told I was not getting my furniture until February 16,3023. No reason just was not available. This is totally unacceptable as I now have no furniture to use. If I was told that it was not available I would understand. That was not the case it was verified it was there and delivery would be made. I am very disappointed and disgusted with this service.

Good experience Winston is the best

Delivery scheduled quickly and great communication by the delivery company. Deliver with friendliness and care.

Always great service.

Richard was fabulous! He went out of his way to assist me in deciding what furniture I wanted to purchase. I hope he sticks around as I might need him again!

Great experience! Affordable, high quality furniture and great customer service. Our salesperson Megan was super helpful, informative, and knowledgeable. Would definitely recommend.

Great shopping experience. Friendly helpful sales associate and found everything we wanted.

I could not have been more pleased with my experience with buying a mattress. Nate was my salesman and he was wonderful. I was able to take it home with me.

Large, well-lit store. Very clean. Many items in-stock. Excellent sales staff, friendly, knowledgeable and attentive but not pushy or overbearing. Happy to write up quotes. We found the perfect set for our living space. Overall, a great shopping experience.

Very nice salesman, not pushy furniture in stock

Very nice store. Tim was very personable, informative, and all around nice guy. Not pushy. Would recommend "him" and the store on McKnight rd

They did everything they could to get us what we needed. And got it! Thank you and we will be back for any other home items we need.

Had a great experience purchasing our dining room set! Steven was very helpful!

Well, I just spent 30 minutes walking around Ashley. I found 3 pieces I wanted to buy. Do you think any one of the 10 salespeople sitting around even said “hello”??? Sorry. You lost a customer.

Had a great experience working with Brandon today. We can’t wait to get our new furniture delivered!

Make sure you ask for Winston! Not only is he super helpful but he makes the whole experience enjoyable & quick!

First off, I was very pleased that they did not follow you around the store. I liked to have my space and make my own decisions.Plumm Was very professional Courteous and kind. And she got my sale I had purchased a couch and chair. Being that they do not follow you around the store I highly recommend shopping at ashley furniture.

Very good experience. Salesperson was friendly and knowledgeable but not pushy. She let us make up our own mind.

They have so much to look at . I love a lot of the prices they have going on now. Good working people there . Keep up the good work

Nate was super helpful. I already knew what I wanted when I walked in and he took me right to the couch I was looking for. He didn't try to upsell me to a more expensive option like most furniture stores do. Nate was pleasant and asked all the right questions to ensure the couch I was looking at was right for me needs. I will definitely be going back to Ashley when I need more furniture.

Extremely bad experience bought new furniture and a bed and on my couches both of the armrest pop real bad every time you put your arms on them. It feels like and sounds like it's made out of a box with Cotton on top, every time you sit down it pops up and down every time you move your arm, extremely disappointed on this cheap furniture!!

I am a picky shopper - especially for furniture. Five star rating for my salesperson! They were patient and went above the call of duty by helping me find just what I was looking for.

Very friendly and helpful

Joanna Kablach was very helpful & knowledgeable. Our experience was a pleasant one. Thank you Joann!

We had an amazing experience at Ashley Furniture in Pittsburgh PA on McKnight road. Arlene was our sales person who helped us and she was so informative and helpful as well as friendly! Highly recommend this store!

Megan in ross was sooo good! 10/10 out of this world customer service.

Arlene H was very helpful and nice, good service