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Ashley Store | Henderson, NV 89014
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Henderson, NV represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Henderson, NV is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Johny D has been super helpful in our furniture purchases! Equally great is mgr Danielle M!
Shawn was professional patient and extremely helpful. I like how he checked in with us but gave us space at the same time!
Kimberly she has the best customer service. She help us to decide what's best on our needs and budget.
Irwin was awesome, very friendly and helpful. Great experience
Jeremy was really helpful Store manager part of the team ask for Jeremy he will help something to fulfill you needs
Edgar and Mike did a good job
Irwin was amazing!! Very patient with us and helpful to get us the best deal!!
Maya was very helpful finding me bed, sofa and table to be delivered in two days.
Teresa Edgar and Chris where awesome!
Maya is an excellent salesperson. She took her time showing us all of our options and providing answers to our questions. She is very personable and professional. We will ask for her the next time we come to the store.
Great experience! Michael and Danielle were awesome!!! Highly recommend!
Mark was amazing
Typically furniture shopping can be an absolute pain but Shawn exceed all expectations and went above and beyond to assist me! I visited this store for three weeks straight and Shawn was so patient and insightful! He took his time and remained communicative! This was a tedious but pleasant experience because of Shawn! His customer service is top tier! Please ask for Shawn when you visit this location! Also, please keep an eye out for sweet Jennifer! She is so thorough and communicates all processes intentionally! She is also very communicative and helpful! Thanks Ashley team! We appreciate you!
Exceptional customer service
I recently had an amazing experience at Ashley’s, and I want to give a special shoutout to Chris from Acima and Michael A. from Ashley’s for making it exceptional. There was an issue with the initial delivery the first time, but Chris promptly rectified it. His follow-up was outstanding, ensuring all our needs were met, as he understood our need to continue furnishing the rest of our home. Michael A. from Ashley’s also assisted me and contributed to the great experience. His attention to detail and commitment to customer satisfaction were evident throughout the process. Chris's dedication to customer satisfaction and relationship building, along with Michael A.'s assistance, has made us loyal, returning customers. Their combined efforts have set a new standard for customer service. Thank you, Chris, Michael A., and Ashley’s, for an incredible experience!
Mark was phenomenal with attending and answering our questions as well as helping with our purchase
Irwin was fantastic with helping us find a dining room table!
Very grateful for our experience! Johnny was so fun to work with and was so helpful! So happy with our new purchase of a living room/dining room set.
Irwin was wonderful
Irwin was very professional and knowledgeable. Super easy transaction. Thank you!
Mike helped us again. Always great customer service We will be back
John was excellent! Straightforward and quick service! Couldn’t recommend more
IRWIN is amazing 🤩 Go see him at the Galeria location !!
Mark was very knowledgeable and helpful.
John was wonderful and very helpful. The sale was fast and easy.
Mark helped me. He was amazing!
Maya and Edgar are awesome! Have got several items from here and each time, service has been great. Thx
(Translated by Google) A fast and very professional experience, Teresa was super special and friendly throughout the entire purchasing process, it is my favorite store, new current designs and the best quality (Original) Una experiencia rápida y muy profesional, Teresa fue super especial y amable durante todo el proceso de la compra , es mi tienda favorita , nuevos diseños actuales y la mejor calidad
Irwin was the most amazing sale person I have ever had in all my years!!! He was so friendly and helpful. I will be back for sure
Teresa was very helpful and informative. I enjoyed working with her on the purchase of my bed.
John DeMarigny is GREAT! Excellent service!!! Will be back for next furniture purchase!
Luis was very helpful and answered all our questions. Very happy with our decision.
Jeremy was graete and manager wonderful service.
Maya is very helpful, professional, and knowledgeable and so easy and refreshing to talk to.
Excellent customer service attendant to my every need thank you Maya
Came here looking for recliner for my mom, Johnny D guided me to where they were let me try them out without the pressure of someone pushing a sale. Came out with what I was looking for thank you!
Jeremy help us a lot. He is the one wearing glasses. He is cool and chill
Mark was an incredible help when helping us pick out a couch!
Maya was quick to greet me and help me with any questions I had. Ended up finding a dining table set I absolutely loved for a great price! Very pleased with my experience 😃
Jhoni was very efficient!
Maya was very attentive and helpful the moment we walked in the door. She was extremely helpful!
Great friendly service reasonable prices. Easy to apply for credit
Theresa and Danielle were so helpful absolutely amazing.
Ms. Maya was very helpful and patient. Made the experience easy.
Kimberly answered all of my questions regarding colors for furniture I was picking out for my home, pricing, and delivery. She was very engaging and helpful in my decisions. Thank you!!!
Kimberly was amazing as soon as we walked in she answered all my questions. Me and my husband told her what we were looking for and she walked us straight to it. She had us try out the Sofa and we fell in love with the first one we saw ✨ I highly recommend asking for Kimberly she is also so sweet and happy person. Thank you so much for your amazing service Kimberly 😊
Kimberly was a great help to us today,she made it easy to get out the door with what we wanted. She is very sweet.
Marcella is incredible! She helped me and mother furnish her house. She was very knowledgeable, very friendly, personable and patient dealing with multiple personalities! No peer pressure and impeccable taste! Thank you Marcella!!!
Theresa gave us very good service and was wonderful to work with. KL Johnson
Teresa and Danielle are wonderful!
Irwin was great
Edgar, was very helpful and kind. He helped us find the perfect items for us that we loved. And it was perfectly priced.
Omg hand down best experience come in ask for the manager Edgar and Jazmin for great service!!
I bought over like $20,000 furniture from Ashley today and Adgar the manager who is help me a lot and give us a good deal. Thanks, Adger.
John was very helpful and knowledgeable. Had a great experience overall!
Mark was super helpful!
Teresa Harrison was absolutely lovely and super helpful. I didn’t feel like she was following me through the store and wound up walking out with a brand new dresser and mirror that I’m so happy about. She’s terrific.
Jeremy Acosta was very helpful as was the manager Edgar. Would go back. Great products.
Thank you Jasmine Very helpful and helping us find the right dining room table. 5 stars
Kimberly was fantastic at showing us many options and explaining the difference between the options. Enjoyed our experience in this store very much. Thanks Kimberly!
Mark Nachman was amazing!
Mark was great!
Irwin was amazing, great customer service, and friendly to talk to.
Really good experience 👌
Thank you so much. Nice sale
Had a great experience with the associates at the store. They were very helpful with my bed and bed set.
Johnny D was incredible. Our shopping experience for my mom’s whole house of furniture was easy, stress free, and actually fun. He was available for any questions, he inputed his ideas, but still let us shop without hounding us. Thank you for all your help, Johnny!
Kimberly was awesome. Thank you for your help. Very profesional.
Johnny was very quick to provide answers to my questions and made the process easy
Johnny did an amazing job!! First apartment in Vegas and he helped with our couches. Thank you Johnny!!
Edgar was great. Answered all questions and walked out with everything I wanted. Also Chris from Acima has very helpful and nice. Customer service was outstanding.
Mark was patient and very helpful. The store has a great selection
Shawn was very helpful & informative with the purchase of our mattress and patio furniture.
Mark was great!
Excellent service and assistance eMichael and Maya
Shawn and the manager Edgar were of great help . If you need anything they will take care of you! Great customer service ! Had multiple questions I was indecisive and they understood what I needed and wanted . Thank you guys once again
Edgar and Mike great Service
The selection in the store was good and Shawn was great help!
Teresa and Mia were a big help with Ingrid finding new chairs for the dinning table.
Theresa was great, thanks for the new table !
maya was helpful and made our experience welcoming. Thank you
Marcella truly helped take so much stress and worry off of our shoulders. As soon as we entered door 🚪 she greeted us with a huge smile and walked us straight to the couch that we’ve been looking for. So quick easy and helpful🤍
Ask for Kimberly, shes the best!
Maya answered all our questions and was very helpful. Easy no pressure in and out purchase.
Had the best experience in buying furniture from this store the employee who helped me Irwin was very helpful and made the process fairly easy
Great customer service. Maya is adorable!
Irwin is wonderful!! Professional and very detail oriented. We appreciated his knowledge & great story sharing.
Mike was great , helped us immediately & was friendly,
Kimberley we appreciate all of your assistance in helping us find beautiful furniture for our new home. You’re the best!
Teresa was wonderful. Came in just to look I went up spending $5500 on our dream couch! Very Professional
Teresa was very kind, patient and no high pressure. Great job!
We worked with Mike and he was very helpful and took care of us and answered all our questions
Teresa was very helpful and accommodating. If you go to Ashley look for Teresa
Irwin was extremely helpful and attentive! He was patient and thoroughly explained our options for the furniture we were looking to purchase. He was very sweet with our infant as well. Would highly recommend him!
Mark was awesome and helped us start to finish. Would highly recommend!
Came in, Sean helped us find the perfect product. Worked out a great price, definitely recommend everyone to come in and shop at ashely furniture than other competitors.
Shawn was great. 10/10 customers service
Irwin is very knowledgeable and super helpful! A no-pressure salesman. Great experience.
Very good furnitures. Very good service especially John.
Teresa was very helpful
Mark was very helpful!
Irwwas big help
Miya and Mark were amazing! Extremely helpful and knowledgeable. I'm very happy with my purchase.
Maya was very helpful, suggesting options and trying to work with my budget.
Maya Johnson was a pleasure to work with! Very patient with me and answered all of my questions. Very professional.
Gave an amazing OTD discount, great customer service
Edgar was very professional, detailed, and showed us a variety of products he felt would best suit our needs. Easy and great experience
Very nice and helpful. Everything was amazing.
Kimberly was amazing extremely helpful knowledgeable will definitely come back and use her again!
Jazmine helped me she was great! Good customer service. Very nice and helpful.
Irwin is the most professional and knowledgeable man and when we came in he showed us exactly what we were looking for and everything was a breeze until close! THANK YOU Irwin! :) We cant wait to enjoy our purchase!
I am very pleased to say that Jasmine has, phenomenal, Excellent, great, customer service and she’s very funny and I enjoy listening to her stories from Alaska as she interacted with me during purchase of sale.. You should keep her cause I enjoy having conversation with her thanks and I recommend coming to see Jasmine and Ashley furniture! i’m very pleased with the prices is very reasonable and it’s the location is close to my apartment Very convenient!👍🏽👍🏽💕
Maya and Jasmine were a big help in our dining room purchase! Will return again for more items in the future.
very helpful Jeremy answer all of our questions and was vert patient
This is our second time purchasing big ticket furniture from Ashley. They were no pressure. They let us walk around without them and just checked on us periodically to see if we had any questions. It took us 2 visits to make a decision, but when we did, it was truly effortless. The process was typical, but they were efficient. If ya go to the Ashley at Mall Circle... ask for Marc or John D. They will help you make your dreams come true. 😉
2nd time buying from Irwin, would recommend
Kaleb and Chris with Acima provided outstanding customer service.
Kaleb Ashley and Christopher with acima , did an amazing job for me. Excellent customer service and support. Thank you guys you are the best.
Irwin Feder helped my gf and I out, very helpful and friendly in assisting us pick out a sofa and dining table
John DeMarigny provided us with great customer service. He was patient and very knowledgeable. I recommend him if you are looking to buy at Ashley’s Furniture.
Shawn was very personable! Very knowledgeable! A true asset for your company! When I go to get my bedroom set I will definitely be back to see Shawn!
I came in to window shop but Irwin was such a great help, he assisted with picking out the right couch for us and my wife and I couldn’t be happier. Thanks again Irwin! I highly recommend this store.
Great service Irwin
Great store, great people, great service
Mark was excellent sale service and had patience with us and his personality was very genuine and kind.
Michael was Super chill, kept it real, simple and explained things to me very well. Really helpful!!! And patient as I am young and a new customer.
Jazmin, was excellent to work with, my wife and I will definitely be back again!!!
Jasmine did a wonderful job helping us get my new and first bedroom set ever!! Thank you so much!! Love her:)
I just found THE MOST comfortable living room set!! I’ve been looking at many stores and I found the best prices and the most comfortable furniture here. And Mike Aloupis, my sales agent was so great. He’s so friendly, helpful and knowledgeable!! Thank you, Ashely!!
Irwin. Great experience. He was very pleasant. Super helpful.
Irwin- Absolutely fabulous experience. Super friendly and knowledgeable. I would definitely come see him again.
Irwin was very helpful.
Kimberley was wonderful! Fabulous customer service!
Michael was friendly and knowledgeable. He made the shopping experience easy as possible.
Very good attention 👏 Thanks Irwin Feder
Edgar, Elisabeth, and Jennifer help me out with replaceing a cushion on my chair. Very nice and helpful. Makes me want to come back here in the future.
Irwin helped my fiancé and I find some new furniture and he was amazing. He was very kind and helpful which made our experience here wonderful!
Kimberly was very friendly, great sense and helpful! It made our shopping experience phenomenal. Thank you Kimberly.
Kimberly Benton was an absolute pleasure. I went in just to window shop and she was so helpful and pleasant I went ahead and made a purchase. 🤗 Thanks Kimberly!!
Theresa was wonderful to shop with.
Very professional and helpful and not pushy at all. I wind up working with Mike and Shawn since I came to the store on multiple days, everything went smoothly. Pleasant experience 😊
We had the best experience Marcella! She was very helpful and knowledgeable on all the different pieces. Definitely ask for Marcella at your next visit.
Kaleb was very helpful, polite and patient with me as I searched for my perfect bedroom set even along with my kids being in the way! Chris with Acima was also very helpful with explaining my options clearly. I am definitely sending my friends and family to make their own purchases.
Maia was very helpful and patient with what I was looking for. Successful buy.
Great experience, recommended 💯%
(Translated by Google) Very satisfied with the attention provided by Tereza, attentive and kind, 100% pleased with Ashley! We hope to always return! (Original) Muy satisfechos con la atención brindada por Tereza, atenta y amable, complacidos 100% con Ashley ! Esperamos regresar siempre!
Shawn in the Henderson location did an amazing job helping my wife and I get EXACTLY what we wanted! Great Job Shawn thank you so much! You deserve a raise!!!
Marcella was very helpful and knowledgeable! Would recommend working with her to find the best furniture for your space.
Teresa was very helpful in assisting us with our furniture choices. She was patient and courteous. I highly recommend her!! A ++
Irwin at the Green Valley store was incredibly helpful and patient with my family! Awesome customer service experience:)
Maya was very helpful and knowledgeable. We toured all of the other furniture stores and this was by far the best customer service and prices. The overall experience was great!
Irwin feder was amazing he was so patient and very helpful. He really helped me look for what I was looking for. I would definitely ask for him to help me again.
Irwin was awesome. We rearranged a few chairs and benches and he was patient with us and gave us his opinion. Go check him out. Thank you again!
Marcella was fantastic! She laid out all my options and sat with me to sort out the best choice for my furniture needs! Like most people have a car guy I have a furniture woman to rely on!
Great experience, thanks to Mr. Shawn
Mark was very kind, professional and efficient. The experience was lovely! I would definitely recommend coming here!
(Translated by Google) Chris from Ácima is very friendly and professional Johnny was very friendly and professional, he helped us with everything, I recommend him (Original) Chris de ácima es muy amable y profesional Johnny fue muy amable y profesional nos ayudó en todo los recomiendo
EXCELLENT QUALITY SERVICE AS USUAL. LOVE THE STAFF & MANAGEMENT
Mark amd Jeremy helped us, they were great
Shawn was great, very helpful, and definitely patient with my husband and I as we were going back and forth on a loveseat & sofa set. Thank you for your professionalism.
Today turned out to be a very pleasant day at Ashley Store. I ended up purchasing a Sealey mattress with the adjustable base. I was assisted by sales person, Marcella and manager, Daniell. They were both knowledgeable, professional and most of all, very friendly.
We get a good service with Teresa.
Marcela is amazing. Very kind and patient when you toggle between different ideas. She’s knowledgeable about all the products as well.
Irwin Feder was very patient as we sat on every couch multiple times trying to make a decision and answered all of our questions. Very friendly.
Our salesperson Irwin was friendly and knowledgeable, and not at all pushy. It was a pleasure doing business with him!
Kimberly Benton was amazing and helped me with furnishing my home. Highly recommended her.
On Saturday the 25th of May, I needed to replace 3 hinges on a couch headrest. I live now in Tennessee and was met with negative service in Murry, KY and how they are privately owned and could not honor my coverage on my couch that I bought 5 years ago. I called directly to Stephanie location in Henderson where I bought my couch and OMG.... Elizabeth Overdorff was absolutely 5 star the best!! I have worked in Customer Service profession for over 35 years and Elizabeth did the crossing of the T's and the dotting of ever eye (i) by sticking to the golden rule of Customer Service... Yes we can, Yes I will and Yes I will get that shipped out immediately. Today is Wednesday May 29th and my parts arrived as promised!!!!!! I cannot say enough about the professionalism that is extended and believed in with this location in Henderson, NV. Danielle hoped on the line today and ensured that she will get the additional part needed.. Thank you Elizabeth and Danielle.. True examples of Fantastic, caring Customer Service... "I REALLY HOPE CORPORATE RECOGNIZES YOU BOTH"...Thank You, Thank You, and Thank you again. Donna Jean Newport... yep Tennessee "I'm going fishing"
Irwin and Danielle were great to work with. Thank you.
Very grateful to Teresa, I was able to get a good deal and a beautiful sectional for my living room
Irwin and Danielle were great. Irwin provided great customer service.
Erwin was a great help! Set up delivery of our new sofa and loveseat, and we were finished in a flash!
Thank you Maya for her help! Also Chris from Acima
(Translated by Google) Excellent service, Edgar, the best manager and salesperson. I bought almost everything in my house at Ashley Furniture. I recommend them and ask for Edgar. (Original) Excelente atencion Edgar el mejor manager y vendedor compre casi todo lo de mi casa en ashley furniture se los recomiendo y pregunten por Edgar
Kimberly, thank you so much for providing such amazing customer service today. We have literally been looking for the right dining room table for years and you helped us find it in minutes. You should definitely check out Ashley Furniture and ask for Kimberly Benton.
Maya and Jasmine were very helpful and patience with my husband and I. From the process of selecting our furniture pieces to the finance.
Irwin was great, provided GREAT service and was very helpful. Chris from Ácima was very thorough with the payment process. Definitely recommend them 😊
Mya was awesome!!! Super quick, helpful, and was able to answer all our questions.
First time shopping at Ashley furniture store and Marcy was Awesome! She was very knowledgeable in every department, even gave us ideas on interior decor. She made sure all our questions were answered. Thank You Marcy for helping a Veteran new Home Owner. Also Thank You Ashely Furniture for supporting our Troops
Irwin Feder Very patient and very professional
Maya was very helpful. So kind and patient. She has great customer service skills.
I was not looking into ashley furniture but came in, just as a last look, and the salesman, John, was so helpful and the manager even took his time to go over a few options with me and I am impressed with their care and tentative assistance. I am confident in my products and can't wait to get everything delivered.
Mark was great! And gave great information and was very helpful!
Mark was awesome! I really appreciate him giving us space to look around the store and wasn’t high pressured at all. Nobody wants a salesperson breathing down their neck the whole time. So Mark was a relief. He made us feel very comfortable and was able to answer and questions we had.
İ had the Best shopping day with Kimberly Please ask for her at Ashley if you want Great Professial service
Great experience at the store with Ashley as our sales person! Thank you
Irwin was great. He helped my family pick out tables and was very patient. We weren’t sure what we wanted and helped us price out the tables we wanted.
Mark was excellent to work with very friendly and knowledgeable.
Teresa Harrison was very patient and allowed me to ask questions without making me feel uncomfortable while deciding my purchase!
Maya was amazing!! Very helpful and patient.
Kimberly was fantastic, showing us different couches, decided on nice couch with bells and whistles for same price as regular couch! Great Memorial Day sale! 5/26/24!
This was experience I was looking for. I came in to spend and when I told Pablo that, he acted accordingly. There wasn’t any pressure but he was available when needed. He provided proper information but also gave me time to browse on my own.
Jazmine was a doll. She helped me in everything I needed and I will come back again to ask for her services.
Kimberly was a great in helping me purchase a new couch. She was informative, helpful, and made the process as easy as possible!
Kimberly was great! Helpful, quick and knowledgeable!
very friendly and helpful
Jasmine was very sweet and helpful. She made our furniture shopping experience pleasant.
Jeremy & Mark were extremely helpful. My husband & I are looking forward to our new purchase.
Great deal for a first time buyer my boy Pablo hooked it up nice and quick thanks brother
John was amazing! Helped my wife and I answer any questions we had and changed our order several time and was nothing but respectful and courteous to us.
Jeremy was super friendly and made sure we had all the information up front. Very easy buying experience!
My experience was very good, the salesperson Marcy was most helpful, fulfilling my request for a dining set I wanted posted online. Thanks you Marcy.
Kaleb did a great job helping us find out what we wanted!
Kimberly was very helpful
Kimberly Benton was great! I don't like spending too much time shopping and she was able to get us in and out with a great deal due to her depth of knowledge in the products! She's also very kind and fun to be around!
Johnny and Chris were fabulous!! The process was quick and easy and they got me what I wanted and I would definitely recommend going to see both of them for your furniture needs!!! Thank you so much for all of your help!!
Mike was very knowledgeable, friendly, and helpful. His knowledge is primarily responsible for making this sale.
Very helpful - Jasmine
Great service!!! Patient so I was able to take my time choosing the furniture I wanted. Delightful individual.
Maya was helpful and not overbearing. She made herself available, but did not do helicopter salespersonship.
Teresa was really nice happy with her customer service
We found just what we were looking for at Ashley Furniture Store. We appreciate how thorough Irwin was in our selections.
Johnny from Ashley Furniture and Chriss from Acima provided Excellent Service
Mark was great. When we walked in he could tell we just wanted to browse and not be bothered. So he just said hi and let us look around the store by ourselves. He did come check on us once we had seen a lot of the store and let us know the promotions. When we came back right before closing he was available and made the process very quick and simple.
Mark was a tremendous help!
Ask for Mark! He is honest, reliable and easy to work with.
Maya, was exceptional! Her support and suggestion through our process was amazing ! Will be coming back for any additional furniture we need! Thank you so much Maya!
Shaun was 👍 great
Maya was amazing. She explained everything thoroughly, even when I had a million questions. She also got me a great deal. I'm excited about my new furniture.
Kim was amazing. She was very informative and helpful. She answered all of our questions and you can tell she real loves what she does. Thank you Kim!
Kim was our sales rep and she was fabulous. Fast, efficient, and friendly. Made our purchase simple and easy!
Shawn was an awesome salesman at the Henderson, Nevada store.
They helped me find the best price for what I wanted!
Was looking for a new TV console and came into Ashley. We were fortunate to meet Mike A. who helped us with delivery, warranty and so much more!!! He even made sure our original line of furniture matched our new TV stand with a fire place insert. Now our home will have style. Thank you Mike for everything. We appreciate you!!
Great knowledge of the product..Michael was great to work with
Klarissa was a great salesperson.
Teresa Harrison was very patient and helpful. Ask for her when you come to the store
Patient. Knowledgeable. Gave good input when we were so indecisive.
Went into multiple furniture stores looking for the perfect couch. Pablo greeted us with great energy! He was patient and well informed with the inventory and color choices. He made the purchase extremely easy and comfortable. I would definitely recommend coming back to complete the rest of our home furniture needs.
Mark was fantastic!!
Kimberly was great
Kaleb Muhammad was very attentive and competent.We are very pleased. Also surprised at the quick 2 day delivery! He is awesome!🎇✨🎉🎉
Teresa
Jasmine helped us!
Jeremy was very attentive and helped my wife and I find the couch for us. He was also knowledgeable with payment options as well as protection plan for our couch. Would highly recommend his assistance
Mya was very pleasant and helpful, a good sales person. The Henerson staff was awesome as well. We will be back to see Mya soon to purchase with her.
I was helped by Mark. Great job and very informative!
Kimberly was very helpful. Great service.
Mark helped us find the ideal furniture for our room design. He gave us some great options, and let us mull the decision over without any pressure. When we made our decision, the purchasing process was quick and easy. Thanks Mark!
Kimberly was amazing helped get my whole living and dining room set up !!!
We love Ashley’s furniture. This location was great and clean and Maya helped us out. She was awesome at showing us to exactly what we needed without being pushy or hovering as we made our decision. If you come here most certainly ask for Maya!
Good customer service
Maya Johnson my sales person was excellent. Her smile and attention to detail was outstanding. I will recommend her to all of my associates.
John D. did an outstanding job leading us to the perfect bedroom set. He was professional and friendly. I would highly recommend John D. and Ashley Furniture!
Pablo and Daniel were awesome! Great customer service.
Johnny was AMAZING super nice and we were in and out fast!
John D. was friendly and helpful. Let us have time and space to browse and we quick to help us with our purchase when we were ready. Definitely recommend.
Great help explained dilivery and pick up option with exact dates and pricing!
John was very friendly and courteous and made buying my new sofa a pleasure.
Shawn was very helpful while we selected a chair / ottoman.
Everyone at the Ashley furniture store were awesome Jermey, Andrew and Chris the were the best. I loved my experience and the prices were right at my price point. Thank you, Ashley Furniture
John D. Did a great excellent job assisting me with purchasing outdoor furniture. Great customer service and a enjoyable experience 😊
Walked in looking for a couch, walked out with the perfect one in under an hour. Mike was super helpful. Gave us space and time to look around, helped narrow our search down and was very knowledgeable about all the pieces and features. 10/10 we are coming back for that chaise too....
Great experience and great people. Thank you Kaleb!!
Teresa was very helpful. She found the best deals for me. Thank you, Teresa
Jasmine was very helpful with putting in our order. Was knowledgeable and happy to answer all our questions.
Our sales associate Marcella did a Great job on our sofa recliner! We are so pleased! Thank you!!
Kim did a great job in finding us a perfect couch for our new place!
Kimberly was the absolute best!! She’s so kind and helpful. She truly cares for the customers and is willing to help! Thank you Kimberly!!!
Klarissa was very helpful
Irwin today was very helpful. He helped us figure out what we wanted. He was also informative on the different furniture we had looked at. Also he was understanding and open minded. I would highly recommend returning.
Irwin today did amazing. He took his time to explain everything and all the questions we had. Would definitely come back and shop with Irwin again!
Kimberly was very helpful!
Kim was awesome! We needed furniture fast and she found a way for us to get the pieces we liked within our time frame! Great service!
Kimberley was so helpful and patient with us! Amazing care!
Kimberly was exquisite, Helpful, and smart And had lots of patience
We are very grateful to Ashley's store for our purchase today, we are very satisfied with the customer service with Klarissa Pope, very friendly, smiling, good service, I 100% recommend this Henderson store
Mike was amazing! Helped us get our lovely couch!
Erwin is the best!
I went back to Teresa and Danielle were very nice and helpful we love the new lift recliner cheers.
Marcella was an amazing Sales Rep! Gave us the freedom to roam around but also made each experience we had shopping very unique and memorable! Thank you Marcella!!!
Went to Ashley to purchase our furniture and Irwin was there to help us. He explain every single thing on what we are purchasing and very knowledgeable on the products. We loved to comback in the near feature.
Mark was a big help, we were able to get my wife what she wanted."a happy wife and I will have a happy life "
Great help from Marcella! Very kind and helped us find what we were looking for!
Johnny and Chris from acima were both amazing and very helpful!!! Walked us through everything and exampled everything to us!!! I highly recommend and if you go, go see Johnny & Chris!!!
Johnny D and Danielle were great, amazing customer service and I will be back for more!!
Kaleb was great! helped me get my first couch for my apartment! explained everything including delivery very well and was very well mannered. very positive and helpful
Mark is awesome! Buy with him.
Mark made it easy
kaleb was a very good sell person would recommend coming for furniture.
Jeremy is awesome!! Humble and kind.
Jasmine was a big help in my purchasing.
Johnny was awesome! He helped me find the sectional sleeper sofa I had my eye on online and got me a great saturday delivery date! Thank you! Now my inlaws have a bed to sleep on when they visit!
Klarissa, was a great help with the picking out of our new furniture. I would recommend if are looking for new furniture, asks for her she great!
Mark was very helpful
Irwin is wonderful! And very helpful!
Lovely people here and thankful for their help deciding on a dining table.
Kaleb was very nice & easy to work with
Caleb was amazing! Helped me right away and has great customer service. Chris with Acima was also very helpful. Will definitely shop here again.
Kimberly was great to work with. Helpful with all of our questions and took the time to show us everything we needed!
Best salesman Theresa
Kaleb was so helpful with my multiple needs for lamps across my re-modeled home. Thanks for your patience with my selection process. I enjoy coming to Ashley’s Furniture for one of my home decor purchases.
Kim was very helpful with us selecting our living room set.
Kimberly was kind and patience while we made up our minds. She was very helpful and made the process easy.
We thought this was an expensive store. We bought a dining room set.
Great service by Jeremy and all.
Shawn was great to work with. Thank you
MARK WAS AWESOME, VERY HELPFUL
Mark was very helpful in helping me pick out a sofa
Michael is awesome. Great service and went above and beyond to make sure we were happy.
pablo Aleverz is a great customer relations man. He made our experince easy fast and fun.
Edgar was great he explained everything and provided great service
Sean was super helpful and friendly. Made the process simple!
Jeremy was extremely friendly, attentive, and helpful with our somewhat odd request - very impressed with Ashley’s quality and customer service for sure.
I've spent 25k at this store in the Henderson Nevada and if you work hard like I do, DO NOT BUY THERE PRODUCTS. All my furniture has paint issues and I bought the extended warranty, but it has no value. The store and the warranty company will not answer there phones. For a billion dollar operation this is unacceptable, they only care about sales not there reputation or customer care. DO NOT, DO NOT BUY ANYTHING FROM THIS STORE OR THIS CORPORATION!
Buying furniture has definitely changed, its very hard to find good quality these days, well I found a great deal with good quality at Ashley furniture store in Henderson, NV. They have excellent customer service, thanks Ashley's and I will return for more great opportunities to receive the best for your Buck. Shop Ashley's and save!
Irwin was awesome
Teresa was awesome and attentive! Will be coming back again!
Came in and bought a whole bedroom set plus a mattress!! Teresa was a huge help.
Teresa give a good services have a lot patience
Mike is hands down the best at this store. I showed him the vibe I was going for, wasn’t pushy gave me time to make a decision and I left super happy with my new sectional! On top of that he was quick bc he knew I was in a rush. Go for Mike!!!
March and Shawn are great! They got us everything we needed for our transition to Vegas.
Thank you to Marcela for been a fantastic person and a excellent knowledge sale rep. She help .e all the way through the process of purchasing a set of mattress and living furniture.
Irwin was so helpful and we really enjoyed working with him. I plan on coming back for future upgrades and will definitely ask for Irwin!
Irwin, is the kindest salesman I’ve met in a long time. Not pushy and very knowledgeable. Did everything in his power to help us. We left very happy!!!
Teresa was very friendly to do business with her
Mike A. was very helpful, knowledgeable, and had great customer service. We didn’t feel pressured or pushed at all. Ask to meet with Mike for all of your furniture needs.
Danielle and Jennifer are go to home experts for all our home needs we thank them for all their hard work and help...
Thanks to Jazmin Lopez
Klarissa helped me, very nice lady I've been working with her for two days and finally made my purchase and am so happy with it !!
TERESA DID A GREAT JOB, WILL BE BACK
Marcella is the best! Great customer service and she helped us with everything we needed. She made our vision of our home come true. Edgar was extremely kind and helpful as well. Overall great experience and would love to come back again for future furniture needs.
Irwin was so helpful and made everything was easy and quick.
Marcella was awesome!
Mark, was truly amazing. He was with us every step of the way. Will totally refer him to friends looking for furniture.
John was an amazing sales guy. We were very happy with our purchases.
Shawn was wonderful!! He listened and found us exactly what we were looking for! He went above and beyond to get us the best deal and discounts too!! We will be back to see Shawn in the future for other purchases.
👍🏼
Kimberly was fantastic! Extremely helpful and informative. We will definitely be back.
Shawn was a fantastic salesperson. Extremely friendly and helpful in our decision making. Highly recommend him. Thank you Shawn.
Stepped in to grab a small table for the house. Jonny was very helpful and directed us immediately to what we were shopping for. We were in and out in less than 30 mins. They have a nice collection of furniture at affordable costs. This store is clean and staff is friendly.
Very helpful and friendly customer service
Mark helped us and was amazing! Promote this guy!
Representative was kind and prompt service
Kimberly was amazing! She helped me very quick and was extremely nice and professional. She was super!!!
pablo was amazing got in and got out ! & had great customer service
Great job by John D getting us taken care of!
Just bought a new bedroom set from Kimberly wow did she do a great job explaining everything and taking care of us! If anyone needs any kind of furniture I recommend seeing Kimberly
Karissa was amazing anyone who comes here needs to reach out to her she help me with my whole house❤️
Very patient and understanding
Kim was great from time we walked in,showed her what we were looking for, she took us directly to similar sofas, made sure everything was as we wanted.
Excellent service thank you Marcela!
Kimberly was very helpful and checked with us frequently to ensure we were happy with what we were getting.
Theresa is an excellent and people person. Thank you so much
Ashley furniture is number 1 in my books! Mark at the Mall Ring Circle location in Henderson, NV is the BEST! 2nd time purchasing from him and it’s always a pleasure. Thank you Mark and thank you Ashley!
Kaleb
Theresa Harrison was very accommodating. She has been very helpful and patient with giving me my options.
Mark assisted me in the purchase of two beautiful bed side tables. Very professional, helpful and efficient service. Thank you for a great experience.
shawn was great he helped us get what we looking for
Kaleb was extremely knowledgeable and professional. He made furniture shopping easy.
Kimberly was an awesome salesperson! She was kind and helpful.
Mark was great in helping us pick our new couch. Super happy with the amazing customer service him and Danielle provided. Would definitely recommend.
Kim (sales associate) is the best! She answered all my questions. She was so patient, helpful, friendly and courteous.
Kaleb was very patient with us, very kind to explain each of our questions! Excellent employee. 10/10
Shawn is awesome… took time to answer all of our questions in detail. ASK FOR HIM!
Johny is helpful, approachable and explained everything to us. Will be coming back in the future.
Mark was extremely helpful in our purchase of a dining table. He was very thorough and made sure we were happy and had all the information we needed
Teresa was awesome and super helpful. We appreciated her help through our purchase process.
Irwin F. helped us find just what we were looking for. He was helpful, not pushy but very informative. Ask for Irwin!!
Marcella was the best to work with. She is very patient with changing kinds.
Marcella was the best person i have ever met. Amazing service .
John was a very big help with every!
Mark was very helpful! He explained everything in detail. Answered all of our questions. He gave us space to shop around and not hover too much but checked up on us frequently. He made our shopping experience easy!
Teresa Harrison was a big help. She answered all our questions and fulfilled our order. She was very professional and welcoming.
Mark was very helpful as well as knowledgeable!
Kimberly helped us pick out the perfect couch for our living room. She made us feel welcome and answered every questions we had without us having to ask. We are definitely coming back to purchase more furniture in the future!!! 5/5 ⭐️
Kimberly was amazing! She was very informative in helping us pick the right sofa for our living room!
Michael A. was the sales rep that we worked with today and he did a great job. We didn't feel pressured to buy more than we came for and he had great recommendations on what we did want. The price, shipping and installation was clearly communicated. It was quick and a nice furniture store experience. Thank you!
Teresa greeted us as soon as entering the store and helped us out quickly and swiftly when buying our couches. Thank you so much!!
Jon D was great and the process was easy.
Irwin is a knowledgeable and nice gentleman
Michael A was great!
Shawn turned our furniture shopping from a potential 'couch' nightmare into a 'sofa-king' great experience! His wit and expertise made choosing the perfect pieces a breeze, and we laughed our way through the showroom. Thanks, Shawn, for bringing the 'fun' back into furniture!
Shawn from Ashley’s Furniture was very helpful and friendly as we were shopping for a couch. He’s very informative and answered every question we had. We were def. impressed by his customer service! Thank you Shawn! We will be coming back in the future.
Excellent service from Klarrisa and Danielle to make the process as smooth as possible.
Shawn was knowledgeable, efficient and professional. Great service!
Mark helped us pick the furnitures.
Mark was great he helped from start to finish
Quick, easy , Jeremy was very helpful.
Shawn is very helpful and patient.
Marcella was very knowledgeable.! Would definitely come back for my couches with her.
Kimberly and Brittany were amazing and very helpful. Their customer service is top tier!!
Kim helped me find the perfect rug and was so helpful! So grateful for her kindness and help.
Klarissa was amazing. It’s nice to work with someone who knows their stuff. She was so informative and paid attention to what we asked for and gave multiple suggestions.
Kimberly Benton was amazing! She really took a lot of time with us and was the sweetest kindest most helpful person. We can’t say enough about her!
We had awesome service from Klarissa (sales associate)and Danielle The store manager). My boyfriend and I bought a bedroom set, living room., and a dining set. I will come to Ashley Furniture from now on. Thank you ladies.
Marcella was great to work with. Excited for our new couch!
Kimberly was great. Showed me all the different deals and specials in the store.
Thank you very much Marcella!! You were very helpful.
Ms Kimberly was great from the time I walked in the door. Made me feel comfortable and no pressure in buying anything unless I really wanted it. No rushing and really was genuinely caring about my needs.
Kimberly was so kind and she was an awesome help our entire visit. She made the entire process super easy and quick. Couldn’t ask for better customer service! Thanks for helping us and answering all of our questions and for making everything as seamless as possible 🙂
Kimberly was great to work with. Very patient and not pushy.
Thanks Jeremy for your help. Told him exactly what I Wanted he showed me my options. We narrowed it down and got me in and out just the way I like thank you so much. Jessica
Irwin was very professional and knowledgable.. Irwin took time and addressed every question we had with great detail. I would give 10 Stars if I could!!
Jeremy Acosta assisted us today with purchasing a new bed frame for our new home. He was friendly, professional and knowledgeable. Thank you!
Irwin was a delight to work with. He listed to exactly when I was looking for and never made feel pressured to purchase. He made the buy very easy to understand all my options. Would absolutely work with him again and recommend him to everyone!
Mark was very helpful.
Pablo did a great job today with selecting a sectional for my son's new home. Fantastic job and great service.
Pablo did an amazing job helping me out today with some new furniture for my new house! Perfect service and professionalism.
John DeMarigny was so awesome to work with. He was not high pressure and was able to work out a great price for me!
Pablo is a great sales rep! Came in for a carpet and bought a living room set! CHAMP SALES REP!
Mark helped us today and was very professional and knowledgeable. He made buying furniture an easy task.
Sean was extremely helpful through the process of purchasing furniture pieces for my home
Caleb was super nice and professional. Took care of us in a quickly manner, we were in and out in less than an hour 👍🏼
Irwin was a great sales rep. No high pressure sales; listened to what we needed and found a few options. Very pleasant experience.
Erwin was extremely helpful and had us in and out with no issue's. Will be back for more furniture.
Great customer service. Johnny D was very respectful and helpful finding our sofa and looking at options and very knowledgeable of products. Good experience overall.
Mark was really helpful and friendly! He made our experience easy.
Marcella is the best, she was really patient and let us make the decision without any rush, any time we had a question she was really helpful. That is Great customer service. Thank you Marcella 😊
Irwin was fantastic!!! Really made the experience seamless.
John & Mark were the best sales people, I really felt cared for as a customer and I really think that they are the go to people for this job. I got my dining table that they sold me because they heard what I wanted. and now I have the best table of my whole entire life in my dining room
I was assisted promptly and professionally at Ashley Homestore and I would definitely come back as the process is super simple!
Mark is the BEST!! Great deal and super friendly service.
Pablo & Edgar were super helpful. Thank you guys for all ur help! They really worked with me.
My mom and I visited the Henderson, NV location to search for patio furniture yesterday, April 18th. Our sale person Irwin Feder was extremely helpful and knowledgeable, so my mom purchased a set that was on sale. Irwin was great and my mom was so happy!
THANK YOU JOHN D. JOHN WAS GREAT AND PLEASANT TO WORK WITH.
Great service by the Ashely Furniture team. Great prices and great communication. Thank you!
Kaleb did a great job explaining what i am buying and sold me a beautiful bed set
Jeremy and Edgar were amazing!!
Irwin is great!!!!!!
Treasa Harrison was so helpful! Thank you so much for all the help and being so patient with me!
The salesman that helped me named Jeremy, was great to work with for the three times I was in your store
Irwin was helpful. He listened to what I was asking for and didn't try to upsell me I highly recommend Irwin if you're shopping for any type of furniture!
Irwin Feder was amazing, he took care of my family and I the moment we walked in by making sure to guide us through the inventory and completing the sale. Great job Irwin, thank you for the great service, we appreciate you!
Edgar and John are the people y’all want to go to, made everything easy and were very helpful. No pressure on buying anything but very helpful when needed. Will be coming back!
Irwin Federal five stars!!!!
Kaleb
Very friendly store!! loved how they helped us with all our needs Irwin the sales man so helpful and the manager loved her Danielle was able to work with us in a few things so we were very happy with our purchase.
John was extremely professional highly recommend to friends and family
Irwin was very professional and listened to what we wanted. He was wonderful to work with. Thanks Irwin!
Klarissa had amazing customer service! As soon as we walked through the door she greeted us with a smile and allowed us space to look around. She answered all our questions and discussed financial options that worked out great for us. Highly recommend!
Marcella was an incredible help. She toured us around the whole store showing us couches that fit our specifications. And she helped us get a protection plan. Will shop with her again.
Thanks mike!!
Mark helped us he was really nice and amazing customer service
Mike is cool. Nice beard.
John help us out super quickly! Great customer service
Salesperson John was very Professional and helpful. Not pushy at all. Pleasure to deal with.
Teresa was great in helping us get our side tables to match our bed.
Great service
Mike A was great, very attentive, and helpful - he let us look around without hovering, and was there off to the side anytime we had a question. Friendly, diligent & well dressed.
Johnny was extremely polite and helpful with our purchase. He sold us the second he asked if we needed any help. He was also patient as we had our two toddlers with us. Thank you Johnny for making buying our first couch an easy enjoyable experience.
Irwin, was absolutely incredible. His demeanor and expertise in customer service was top notch. This was a 10/10 shopping experience, price was right, and my needs and expectations met when purchasing furniture for my teenage son. Irwin made me feel right at home and I would highly recommend you stop by and ask for him when you visit Ashley's Furniture!
Great experience here. Michael and the manager provided great customer service - made everything very easy. Definitely recommend.
Irwin, our sales associate was great. No pressure, very professional & kind. Very happy with this buying experience.
Very helpful and friendly customer service! I was very pleased.
Mrs kim was amazing and very informative in the whole step of the way.
Michael and Marcella were extremely helpful. We are so excited to get our new couch!
I love this place - they are very attentive, caring and go above and beyond to help you and make everything work. Truly appreciate Marcella and Edgar for all the help they have provided me and a special thanks to Christopher with Acima for all that he did!
Marcella was very helpful and informative. She really helped us make the best decision for our purchase. Thank you again Marcella
Jeremy and Christopher were awesome
Mark was awesome! He helped me get exactly what I needed and I was in and out in less than an hour! Thank you, Mark!
Thanks Marcella!! Going to really tie the room together!
Shawn was incredibly helpful in assisting us with selecting the perfect bar stools for our home. His knowledge of the products and attention to our needs made the entire shopping experience seamless. We couldn't be happier with our purchase, thanks to Shawn's excellent customer service!
Teresa give a good services I recommending my family and to her
Great service from sales rep. Marcella. Found what I liked.Thank you! --- Ruvim. K. ---
Kim was the bestest! Showed us some great couch options and table us a beautiful dining table.
Kimberly was the bestest! Showed us a great couch and helped us purchase a dining room table! If you go ask for Kimberly she wont do you wrong I promise.
They encourage you to buy the warranty. Don’t do it it’s just a cash grab. I got the warranty and when I tried to use it all of a sudden it didn’t cover what I was told it covered
Great services and very helpful sales person who made the process easy.
Kimberly B is my favorite person ever! Immediately greeted us, helped us find exactly what we needed and more! The store was clean and and well stocked, love seeing all the varieties here! Such a stress free experience here 😊
Teresa was great
(Translated by Google) Tetesa assisted us, very friendly, with knowledge of her work and with a lot of patience and very good treatment. Excellent prices with discount options, free delivery and above all incredible service, I recommend it 100% (Original) Nos atendio Tetesa, muy amable, con conocimiento de su trabajo y con mucha paciencia y muy buen trato, Excelentes precios con opciones de descuento, delivery gratis y sobre todo una atención increíble, lo recomiendo 100%
Very nice and worked with me on price
Kaleb was amazing, very helpful.
Thanks John Demargene
Great salesman
Thank you Jeremy for assisting us.
Mark was awesome! Great service and very detailed and knowledgeable. Super informative at the products on hand. Would highly recommend to all. Thanks again
Great customer service and extremely tentative
Very clean and comfortable store! Marcella was such a great help to both me and my nana!
Mark & Edgar were super helpful! Easy process, no stress. Very informative & patient with our asks and needs. Our first time coming to Ashley Furniture & we’ll definitely be back! Appreciate all the help & highly recommended.
Nice people to do business with. Patient and helpful.
Quick and painless. Thanks Marcella
Teresa was super helpful!
Mike A. greeted us at the door and helped us find what we were looking for. He knew the inventory and where to take us in the store to meet our needs, was super friendly, and made it a pleasant shopping experience to furnish our home. Very happy with our visit to this Ashley’s location! Thank you Mike!
Sad our first salesman was taken away. His substitute was good but the first we liked better and was more comfortable with.
Very good service. Always helping and checking up on us. The staff was quick to help us kindly.
Mark was a great help!
Had a great experience, they handled alot of my questions in a timely and professional manner. Came into look, and walked away happy with brand new couches. Jeremy, and Edgar were fantastic.
Mark helped up get our stuff
I had really good experience here. Much prefer to see furnitures in person and I have clear idea of the quality. Everyone is helpful and I think Ashley has better price than Living Space. Will be back.
Ashley has always been awesome. The gentleman that helped us Michael Ca was great.
Irwin was very friendly and knowledgeable of the recliners that I bought. He worked to make it what I needed. Lisa
Irwin is wonderful! Thank you !
Kimberly was polite and very helpful, when we need anything she will be our to from now on!! Definitely lucky Ashley Furniture has her!!
my second review for Irwin since we love him so much. he has helped me & my boyfriend pretty much furnish our new apartment entirely & been so helpful along the way. i came for a new bed frame today & he was very patient while i changed my mind a million times. Please ask for him if you’re shopping around, he’ll take great care of you!
Michael C. (Non bald Mike) Wonderful service 👍🏼
Marcella was extremely kind very helpful and gave us an extremely wonderful experience ty Marcella
Jeremy gave us great service.
Jeremy was great and very professional and detailed in his service
Our experience at the Henderson location was pleasant. Our sales rep Shawn made our purchase experience stress free. If you like quality furniture at reasonable prices I recommend checking this place out.
Michael C. was great. Super patient and not pushy at all. Will come back to him for all of our furniture needs!
Marcella was fantastic with helping me with my purchase. Im the type of customer that likes to be greeted and then left alone to look. After I turned down her offer to help me look, she gave me peace and quiet. Afterwords, BAM Marcella was right there to help me purchase my brand new DESK. AHHH Im so excited to have my new desk next week. 🥰😍🥰😍 I'll be coming back again for other purchases soon.
Jeremy did a great job and we always love Ashley furniture.
Kimberly was so helpful and knowledgeable. She made the whole experience seamless and really made us feel cared for. Will definitely come back just for her.
Very friendly and knowledgeable staff
The staff was very attentive and tried their best to accommodate our wants and needs. The furniture was beautiful and the show room didn’t feel like a maze.
Chris from Acima was awesome, he was extremely knowledgeable and was able accomdate our needs. Irwin from Ashley was awesome as well. They were able meet our budget and was important. Over all is was a wonderful experience.
Marcella was wonderful! Best costumer service and very informative!
Johnny was great! He recognized that we just wanted to look on our own but was quick to help when we needed him!
Marcella thanks so much
Michael C. was so helpful, friendly and knowledgeable. No pressure sale! Fantastic experience and will definitely shop there again!!
Shawn is super friendly, very helpful. He helped me find a great piece for my living room.
John was fabulous. He did not bother me at all. Thank you!
Shawn was wonderful. Friendly and accommodating.
Irwin Feder was again OUTSTANDING! His knowledge and customer service was Excellent!!! He did Ashley Furniture very Proud.
Mike C. was incredibly helpful and a pleasure to work with as we furnished our new home.
Very professional and helpful.
Great experience even helped us save money
Marcella was such a help while shopping for living room furniture.
Thanks marcella
Marcella was very nice and very helpful
We went to Ashley’s looking to buy a sectional. Marcella helped us and she went above and beyond to help us finding what we needed, she was very professional and gave us different options based on our needs, she never pushed us to buy the most expensive furniture but the most functional for us. We ended up buying a sectional, an accent for our dining and some stools. We left very happy feeling taken care of.
Mike C.
We walked in Ashley’s, we originally knew what we wanted. We found the couches we were looking for as we had purchased them before at another Ashley’s location but our order was cancelled due to them not having the set of couches, in the middle of the purchase a lot of confusion spiked between me and the sales associate mainly because I was confused as why this couches were for sale when my original order was cancelled due to them not having this couches, long story short we bought the couches again, Danielle the manager was able to fix couple issues which we really appreciate she was very patient and nice, moving forward we didn’t want to pay delivery fee of $250 because I have a big truck we were told by the sale associate that upon picking up our couches at the warehouse they were not going to be wrap with plastic or anything, we brought our own wrapping to only find out when they gave us the couches that they were completely wrapped the issue with that is that they told us to inspect the couches but you can only inspect the couches with the wrap and plastic around them, you can’t really inspect the actual couches we figured that because the plastic was not ripped the couches should probably be fine inside so we took them home and when we put it in our living room we unpackaged them to our surprise every single couch had a dirt stain, mainly the ottoman with that being said we are disappointed because we know how extremely careful we were to unwrapped them and now we have brand new couches that we haven’t even sat on and they’re all dirty. With that being said we are pretty unsatisfied. Update! Thanks to management over at Ashley’s our problem was fixed , they did take full responsibility in making our couches look amazing! And they really showed they wanted to make us feel good about our purchase! We understand not everything is perfect All the time but we are thankful they fixed the issue we had. Will definitely keep buying from Ashely’s again for the rest of our home, five star for the customer service!
Got everything I needed. Customer service was great
We had the pleasure of working with Mike A. Today when trying to purchase a couch, after going to SIX other furniture stores and being deterred by not having the style we want or having to deal with a pushy salesman trying to upsell left and right we finally got the help we were looking for here. We found a couch we loved, we got help with it, we didn’t feel pressured to add this or that or random packages. This is the place to go and we will be back when we are ready to buy a nicer dining room set.
Excellent thread! From Teresa
Kimberly Benton was very professional, courteous and informed about merchandise. She worked with my personal choices and comfort levels. She was a pleasure to work with
I want to give a special thanks to Kimberly, She made us feel good at home and got what we needed.
Irwin was excellent. Very patient and helpful.
Irwin was so good we came back and bought more from him.
Teresa was fantastic! She made suggestions for me and she waited for me while I made the selection for my home. If you’re looking for some home furniture and a good consultant. She’s the one!! Thank you for your help today!!!
Thank you Kimberly for all your help. You made it so easy for us.
We came here look for a dining table and we end up buying more than dining table thank you kimberly for your awesomeness. Very helpful.
Theresa Harrison was excellent
Mark was very professional and knowledgeable
We came in as we're moving to henderson soon. We were greeted by Marcella who helped us throughout and provided us with good suggestions. It was a very smooth process and we were happy with the purchase.
Teresa was awesome to wk with
Marcella was amazing and helped me with all my needs. I didn’t feel pressured or rushed in my decisions thank you!
Had a great experience with Irwin. Our second time purchasing furniture here. Will be back again.
Theresa was great and efficient! Very patient while I selected a mattress
Awesome service! Caleb knows furniture and is super friendly, patient & helpful!
Loved our experience! Kimberly was so helpful and did not over crowd us with making a decision. If we came back, we would love to work with Kimberly again!
Jeremy was very professional and pleasant. He wasn’t pushy or overly aggressive. He was very informative and helpful.
Kimberly was amazing to work with in making a bedroom selection and purchase. She was knowledgeable but gave us plenty of space to choose our preferences. She walked with us every step of the way and we are happy to recommend her to anyone looking to purchase furniture. Ask for her by name, you won’t be sorry. 5 stars and well done.
Thanks to Pablo Alvarez for his help, We appreciate the help, thank you very much.
Mark Nachman was very helpful and answered all our questions. We will be sure to come back and see him again.
Michael C was very helpful and friendly, will definitely come back to Ashley in the future
Very helpful from John, got my decision and credit approval quick and easy
Johnny
Worked with Mark N. He made everything super easy and was very straight forward. The payment process was very quick and easy. He also wasn’t pushy.
He was very knowledgeable and patient with us. And he was very nice greeting us when we walked in. Very nice person. And a great employee
Edgar and Shawn were very helpful with finding us the dresser we needed.
(Translated by Google) Edgar and Paul (Original) Edgar y pablo
Michael C. Is the best. He was so patient with us and helped us out!
Thank you Pablo for helping us find what we need will be back again
i came into the store knowing i needed a couch, but besides that i was clueless to everything else. While walking around, i was approached by one of the employees, he presented himself and asked if i needed any help, i told him i needed a couch and he went into detail about a variety of couches available. i was surprised by the knowledge that this employee had. Pablo Alvarez was his name, he was a very helpful employee! you should hire more people with his positive attitude! Customer service was 10/10
Edgar was so helpful and assisted me despite being in break. He made sure to show me things in my price range and even price matched when the set I wanted was cheaper online! We had fun chatting and I felt very welcomed. Highly recommend this Ashely!
Maricella was very helpful and professional with our purchase. She showed us all of our options and took good care of us.
Chris from Acima and Marcella from Ashley are an amazing duo and they deserve kudos
Mike A was patient with me and the service was great =)
Hello I have the pleasure of working with Kimberly today and she was very helpful. It took me about an hour to decide but she hung in there very patiently showed me my many options and choices and we got through it. She was exceptional I gave her a five star.
Mike C is the best! Thank you!
Teresa Harrison was my sales associate at Ashley Furniture today and she was very accommodating in helping me with my purchase. I highly recommend her.
I worked with Micheal C. and Danielle in purchasing my new couch, and I couldn’t say enough about the pleasurable experience. They were both knowledgeable and friendly, and I couldn’t recommend them more!
Teresa Harrison very helpful will recommend her to friends
Found a great dining room table! Customer service was amazing ! Micheal C took great care of us and helped us find everything!
Michael A was very courteous and professional. He made us feel very welcome and ordered our dining table quickly and efficiently.
Klarissa was patient while I picked out a mattress, she was very helpful & informative. Ask for her when coming to Ashley’s furniture.
Michael C made our purchase experience clear & easy. No pressure sales. 👍🏻
The manager Danielle Meek was very accommodating when our delivery date was pushed out another month due to the couch being on backorder. She helped us find another couch that was in stock and we had it in time for our family to come visit 🙌 we will be back for future purchases. I highly recommend them, they're caring and very helpful! Thank you Danielle 😊 our family has a place to sit and be comfortable, it means a lot!
Irwin was so helpful.
Teresa Harrison was AWESOME. I actually enjoyed spending money on new furniture. Ashley Furnishings is my place to furnish my home. Thank You
BUYER BEWARE......I would like to express my disappointment and frustration with the sectional couch that was delivered to my residence today. Bought a sectional and it does not fit my space. I called to see if I could replace it with a different one or purchase a different couch. The answer was NO. I was told there are no refunds or exchanges and that all sales are final. I WAS NEVER TOLD THERE WERE NO REFUNDS OR EXCHANGES. The customer service representative told me to look at my contact... YOU ONLY GET THE CONTACT AFTER YOU PAY..for your merchandise. I looked at the Ashley website and it states a 30 day refund/ exchange but that does not apply to instore purchases. I am so disappointed and will never ever buy from Ashley again and will tell everyone to beware. SCAMMERS
Irwin great costumer services. Very help full on every question you ask.
Excellent service from Mark.
Great customer service, Jonny was great helping me , thank you
Friendly, no-pressure sales people, great selection, lots of great deals. Johnny was especially helpful. Would definitely recommend Henderson location over other stores.
Teresa it was a good service. Thank you
Michael Cacchiola at the Henderson store assisted us with our sofa purchase. He was very knowledgeable, detail-oriented & professional but not pushy. Never followed us around as we browsed but available when we needed more information. Pleasant experience overall.
Great customer service and financing options.
I had a pleasant interaction with Marcela. Two thumbs up!
With the help of Irwin, we found the perfect couch for our home. Was a great experience working with him. We told him what we needed and he showed us our options till we found the one. Quality and service is next level. Thank you again!
We just bought a bedroom set from Ashley and it was a good experience. Our salesman, John DeMarigny, was very helpful and easy to work with, explaining everything about the different pieces, the sizing, and the delivery process. Thanks, John!
Helpful, patient, informative, knowledgeable, and kind! Ask for Michael C when you come!!
Mark helped us and was awesome!
Kimberly was amazing, Knowledgeable and so sweet.
Irwin was really nice sales person I will look for him next time, chits from Acima was a good person than you so much for you help
Kimberly was so kind to us today. She was patient and kind
Kimberly has a Great spirit and very informative.
Stellar customer service from Jeremy. He was attentive and assisted me after other employees did not.
Michael C was great to work with. Super friendly. Thank You!
Teresa good service
Michael C is great he help fine what we were looking for. He worked with us. I give him 5 star. Well come to see Michael C for my couches.
If you decide to come here, ask for Irwin Feder. He helped both my mother and I decide what we wanted. He's very throughout and friendly. 👍
Kimberly was great to work with very knowledgeable. Did not pressure us at all. Will work with Kimberly again.
Kimberly was great to work with. Did not pressure us at. Very helpful and knowledgeable. Will work with her again.
Excellent experience here @ Ashley’s with manager Edgar Robles and Acima with Christopher Milioto. Very nice people to work with and very patient. Will be coming back also will recommend to all my family and friends.
Mike C was great sales person handling our furniture needs
Michael C. was really helpful and answered All of our questions!!
Very welcoming and accommodating . We’re happy to be served by Shawn
I was satisfied with customer service and salesman was very helpful without being overbearing. Micheal C. Made shopping a great experience.
Edgar was great help with finding our perfect furniture for our house
Had a wonderful experience at Ashley Furniture this evening. Shawn did an awesome job helping us pick out some furniture pieces to complete the look we were looking for.
Came in just to browse. Greeted by Pablo let me look around with no pressure. And assisted with a good deal on my new sectional. Will definitely be back for more furniture
Jeremy was a great help and very friendly and professional
Came today to Ashley and get not only what we need also a great and also knowledgeable service from Michael C!
Mike C was great. Awesome customer service.
Always a pleasure me and my family have been return customers
Great service Teresa! I love Ashley furniture :)
Irwin gave me great service
Klarissa at the Henderson store was awesome and super friendly and knowledgeable. She helped steer through the entire store and even though we changed our mind, a lot was always at the ready to provide us exactly what we needed. Great service and great prices. What else do you need?
Irwin was so helpful and informative when we went into Ashley’s looking for a mattress and a sofa. He was able to find something for both my husband and I that we were both happy with in our price range.
Kimberly at Ashley’s home furniture near the mall helped me find a new couch and kept the buying process fast and easy
Had a pleasure shopping for furniture at this Ashley location! Our sales agent, Marcella, helped up during our time. She was super helpful with deciding on chairs for our kitchen, as well as, gave good advice towards a future mattress. Would highly!
Kimberly was amazing and helped me out with buying several pieces for my house. Thank you!
Very thorough and friendly
Irwin has best service. Highly recommend. Excited for my new couch delivery!
Kimberly was fantastic. Very helpful and knowledgeable about all the furniture we bought. I will definitely come back to her for additional furnishings.
Kimberly was very friendly and helpful! Ask for her when you come , she answered all our questions and was very knowledgeable.
Thank you to Edgar and Martin for a great experience! Went home with a couch within an hour and got a free gift!
Irwin was amazing. Great customer service and people skills. Ended up leaving with exactly what we were looking for
Theresa gave us a great demo and great service on the mattress!! 5 stars!
Something like that Mark was an excellent help with me and my sister got everything we needed in one stop shop
Irwin Feder helped us with our purchase, he is very knowledgeable, professional and friendly. It was a pleasure meeting Irwin & having him help us! Very detailed & informative.
Had a great experience with Kimberly, she made the process of purchasing furniture very smooth.
Great customer service helped me with all my needs at a great price!
Shawn is amazing at his job! Very knowledgeable and patient! I recommend stopping at Ashley’s and see Shawn!
Thank you Jonny for all your help! I’m excited about my new furniture! I’ll be back to purchase more soon!
Daniel did a great job
Kimberly was so kind, got us what we needed fast. In and out
Chris from Acima and Klarissa was amazing!!!!! They were great!!!
Marcella was absolutely amazing in helping us find a good mattress. I cannot to finally be able to sleep through the night
Excellent
Thank you so much Shawn for your superior service and quick assistance!! I will be back for the rug 🤙🏽🤙🏽 Mahalos!
Mike C was very personable and professional!
Good service
Edgar was so easy to work with. He was extremely knowledgeable and helpful with our furniture purchase. We will be back again soon.
Shawn was great! Easy to talk to, patient, would recommend working with him!
Kaleb was patient and kind. Answered questions- if uncertain he found answers. Did not hover, yet helpful
Micheal gave us an amazing experience here!
Mike C has given excellent service during our shopping experience .
Shawn Smith was very nice and helpful. Chris Milioto was extremely informative and a very pleasant to work with. Our overall experience was great and we plan to do more business with them.
Had a great experience. My salesperson, John Demarigny, answered every question while not being pushy at all. I would be happy to make my future purchases here at Ashley.
Mike C is friendly
Johnny was very helpful with our purchase!
Very disappointed was delivered defective furnitures and the services received from Ashley store was not to my satisfaction.
Marcella is best of the best. she was very patient to us. She explained everything to us very cleared and honest. I would highly recommend talk to Marcella when you want to buy from Ashley Furniture. Thank you for your service.
MIKE C. Was greet service and treated us every step of the way! We left happy and satisfied!! Definitely recommend!!
Great job Johnny &mike
Great customer service, didn't feel pressured to buy. Michael Aloupis was a great help
Kimberly was very helpful and patient. 2nd time she has helped us, 1st time with couch and chair. Thank you.
Irwin was great. We had a great experience.
Irwin Feder was very courteous, knowledgeable, and patient with all my questions. I got awesome customer service today. Thank you Irwin. Keep up the good work!
Teresa is wonderful. Very knowledgeable and able to answer all my questions as well as provide information answers to questions I wouldn't know to ask
Irwin Feder was very helpful and informative.
Great job Teresa.
Daniel store manager was excellent and friendly and professional! Mike the sales man was great too
Irwin was amazingly helpful. Courteous and friendly. He made sure we had all the information we needed for our purchase and was well informed about all the items we were interested in. When it came to check out, he made what I thought would be complicated process super easy. I definitely come back and ask for him. Thank you, Irwin :)
Irwin was very sweet an helpful . Very polite great experience
Irwin Feder was helpful. Here have me many options to look through until I found what I wanted and I didn’t feel rushed to buy. I left satisfied
Teresa Is amazing great services i like ver spanish speakong
Marcella was a great help and had lots of good information. They gave us a great deal on a beautiful new couch and swivel chair.
Mike and everyone at Ashley went above & beyond. Thank you.
Great selection and awesome customer service! Danielle is absolutely amazing, skip the others and spend your money here where they actually care about their customers!!
Klarissa made the purchasing process so smooth and easy, she’s very knowledgeable and so friendly. We purchased a beautiful dresser for my daughter, and we can’t wait to receive it.
Teresa Harrison is amazing person. Very helpful and very patience. I recommend to have her to help you guys.
Irwin was great, very helpful
Shawn was great !!
Irwin Feder was extremely helpful and informative.
Great service from Shawn at Ashley furniture. Had great communication, very friendly, and great customer service!
JeremyA Jeremy did a great job to assist us in everything we needed.
Teresa Harrison
Very good, nice people, very helpfully, I'm happy with my buy.
John was very helpful. Let us walk and try everything without being push. When we needed his help he was there. Very smooth and easy process!
Shawn was very good and and informative. Helped me pick out my new couch!! Thanks Shawn.
We are exceedingly happy with every aspect of our experience at Ashley’s! Our sales associates (Danielle) were professional, helpful and knowledgeable about the products. We were able to find a new mattress that both of us are excited about and also found a bed and some barstools. The value is superb and the service was off the charts. They deliver and assemble and make it easy! I recommend ASHLEY’S for your home furnishing needs for sure.
Irwin great customer service nice and helpful enjoyed purchasing items!!
Great experience today with Marcella. She was knowledgeable and assisted us through the whole process.
PABLO WAS THE BEST FURNITURE SALESMAN OF ALL TIME !! HE MADE ME NEVER WANT TO GO TO IKEA EVEN AGAIN!! #PABLORULES
Marcella was great to work with. Knowledgeable and friendly
The employees at this store are great! Jade and Danielle gave me the best customer experience I’ve ever had in Las Vegas. Irwin greeted me at the door with the biggest smile and asked if he could help. Outstanding customer service! Definitely recommend!
Friendly, efficient, and helpful.
Pablo is the best. Very professional and we will be back for more.
Highly recommend this store! Jade Mendoza provided outstanding customer service! Her manager, Danielle, also provided outstanding customer service!
Shawn was super helpful! He was so patient with us and did what he could to get us the perfect furniture for our home! Definitely recommend checking this location out everyone went above and beyond to get us our order as soon as possible. They even sat with us and gave us multiple options and took the time to explain everything. HUGE thank you to the whole team!!
Johnny D and Danielle are AMAZING!! I will be back soon to make additional purchases !!
Awesome help by Danielle! Spent the time and really made sure what I was getting me fit what I was looking for.
Great service from the moment you walk in the door. Jeremy asked us a few questions about what we needed and was able to show us bed frames that fit our needs. He was very knowledgeable about all the furniture he was showing us. Will definitely be back for our next furniture needs!
Michael Cracchiola was very helpful and friendly! I had a great experience with Ashleys furniture and found just what I was looking for, I also got a great price! Michael was great to work with. I would recommend giving him a shot if you need furniture!
We had a really good time shopping for furniture, is not typically what one says when actually shopping for furniture, but that’s what happened while shopping at Ashley Store. We were greeted and helped by the amazing Kimberly, she showed us around, answered all our questions (we had a lot of questions too) and provided us with the deal we were looking for. We walked out not feeling pressured or having any buyers remorse for what we purchased. We’ll most likely return for future purchases and we’ll definitely work with Kimberly again.
Kim was amazing and very helpful with all my questions in picking out a mattress thank you
Irwin Was Very Helpful With My Purchase, Understood My Needs & Request. I Ended Up Taking A Bed Set Home, Hassle Free! I Will Definitely Be Back To Purchase More.
Jeremy was a great help to finding the right couches !!
The entire staff was very kind and Kim was very helpful, quick, and helped us find a new couch for our home!
Jeremy was super helpful and kind! He helped me and my girl get our dream couch at the best price and gave us peace of mind that we’re covered and taken care of. This guy definitely knows what he’s talking about and for sure deserves a raise🙌
John was a great help! I found the bedroom set that i was looking for. John made sure i knew all of my options and that I left with all of my questions answered. Thank you!
Shawn at Ashely Furniture off of Sunset provided excellent customer service would highly recommend!!
Shawn was awesome. Very knowledgeable and professional. He provided great customer service
John D was very helpful and professional
Irwin Feder was very professional and patient with my family upon deciding. Thank you for your help.
Shawn was very helpful when looking for chair for my dad.
Johnny was awesome. Very helpful and understood what I was wanting
Michael is very helpful and not pushy. Made the buying experience enjoyable and easy!.
Great experience.
Awesome experience! Extremely helpful and easy to work with
(Translated by Google) Edgar very good service (Original) Edgar muy buen servicio
(Translated by Google) Teresa was excellent services recommendeng to my family (Original) Teresa was excelente services recommendeng to my familia
Teresa gime excelente Service o Willy be back to bu more with her
Edgar
Klarissa was super sweet and helpful. We were unsure of everything we wanted and she wasn't pushy like some sales rep we had encountered. The selection was not extensive but we went to a few other furniture stores and ended up going back. It's pricey but hopefully worth it.
Jeremy helped us right away and got everything we needed handled. Super friendly and knowledgeable!
Mike C was very helpful and informative. I was real happy to have him helping me with my purchase!
Mark, Liz and Edgar are amazing! Great, great service. Above and beyond!!! Thank you 😊
Anthony was AWESOME!
The deals were amazing for the president day weekend sales. John DeMarigny helped us out with finding a new couch, he was great! No pushing, he let us shop around on our own and was always available for questions. He was very kind and helpful in the purchase process as well since we're on a limited budget. Thank you! I will definitely shop here again and I will refer people here.
Edgar & Pablo were very helpful was very knowledgeable of the mattress n example everything very good customer service
fast and easy transaction
Been in a fee times and each time had a great experience. Michael C was super nice and knowledgeable. Definitely recommend. Prices are very reasonable.
Walked in looking to finance a sofa and wanted a recliner with charging ports but opted for a micro fiber sectional because of my dogs. I walked in on Tuesday just to look and Marcella was very helpful showing me the different options. I didn’t buy anything but went back today and Marcella was at the front door and remembered my name. I looked at the recliners again and really wanted to get one but went back to the sectionals and was sold on the micro fiber material and how durable it felt. Marcella was very patient and when it came to financing it was fast and easy not to mention the great options with 0% interest. If i am in need of any more furniture i will definitely be coming back.
Great service from Pablo Alvarez Avina
Today I went looking for a recliner. I was greeted by Michael as soon as I came in. I told him what I was looking for. He was very knowleagebleand professionable about all the products I looked at. There was no pressure just total good salesmanship. I will definitely go to this store and Michael.
Marcella was lovely. Thank you.
Irwin Feder provided excellent service and made this a great experience. Top Notch!
They did everything possible to talk me out of buying a sofa and chair. They succeeded, I left and will never step into the place again.
My experience was nothing short of wonderful! We walked in just to browse and ended up leaving with living and bedroom furniture. Michael was AWESOME!! Very knowledgeable, patient, professional, friendly and funny! I greatly appreciate him. Stop in and ask for Michael, he’ll take great care of you! Kept me within my budget and helped me leave more than pleased. Thanks again guys!
Incredibly happy that Marcela was able to make the transaction quick and was able to answer all my questions. Will definitely be back!
Mark and Danielle were great to work with. Danielle did all that she could to get the furniture I wanted as well as helped to give better visuals to see what it would be like fitting in our desired space at home. Ended up buying a living room set, dining table with stools, barstools, and bedroom set. When looking for more furniture I’ll be back again to work with them.
Johnny was a great help while buying my first couch!
Mr. Irwin Feder was very helpful as we looked for not only a comfortable couch but also something that went well with the esthetics of the home. Loved the service we received from Mr. Feder!
Thank you so much KALEB!!!! 😄😄😄
Pablo Alvarez was very helpful and knowledgeable. He gave us great customer service!
Irwin was great- patient, knowledgeable, offered options, and price sensitive. We will return to buy from him.
Mike C. Was very pleasant and patient.Great personality!!
Very helpful salesman, Mark. Prices reasonable.
Great experience. I will shop again.
John was patient, helpful, and attentive. We appreciated his honestly, which ultimately helped us make our decision by purchasing at Ashley Furniture.
Marcella was a delight and very excited for us to find exactly what we wanted!
Marcella was beyond helpful and knowledgeable
Jeremy was very helpful with finding the mirror I needed with the correct dimensions, he also sold me on a server that fits perfectly where I am creating a coffeebar.
Irwin Feder was outstanding to deal with. He's very professional and knowledgeable
Shawn Smith was great! Gave us our time & space to decide what we wanted then was ready to help us secure it all to purchase!
Mark Nachman helped us pick out the perfect mattress! Thank you!!
Geremia acosta was so polite , the servise was exelent
I had a very excellent experience with a very knowledgeable salesperson Klarissa Pope. She explained various aspects on the furniture I was interested in for my home and I am satisfied with my selection thanks to her. I would recommend all my family and friends to come here for their needs and ask for this sales person Klarissa Pope.
Came here to start furnishing my new apartment, and I will definitely be coming back!! The prices are good, but the customer service is definitely the best factor of this location, specifically from the associate that helped me, Kaleb! He was so helpful and patient.
Hands down the best store only because Klairissa was a big help ! And she was so patient with my kids! if her bosses are reading this she’s a keeper make her a manager asap!
Kaleb is so nice and awesome! Super friendly and helpful!
Klarissa was awesome!
Klarissa was amazingly helpful and knowledgeable. Thank you so much!
Klarissa was great!! She convinced me to consider buying a bedframe I had recently looked at last time I was there! Best service from a worker I've seen in a while!!
I went to ashley in henderson I recommed Klairssa shes was very nice and professional I told her what I was looking for and she showed me all that was my style and what was in my budget! Ashleys need more of her. I was surprised she wasn't a manager at first I thought she was.
Klarissa is the best sales woman I've ever met. I love my new furniture!
Klarissa is amazing. Hands down best experience buying furniture, due to how kind, patient and helpful she is.
Klarissa was a big help to my family. We love our new furniture. Will be returning, thanks to her.
Klarissa was an exceptional sales associate. Very helpful and kind.
Kaleb Muhammad was a great help while I was in the store I’ll definitely be back for more!!!
Jeremy was FANTASTIC! He was helpful, knowledge, and patient! The process was smooth and quick. Looking forward to receiving my couch!
I'm so happy with my new sofa that I got from Klarissa. She took her time with me and was very knowledgeable about the furniture. I will definitely refer others to her and Ashley. I will also make her my sales lady for future purchases.
Klarissa was an excellent sales associate. No pressure, Very knowledgeable and helpful.
Klarissa was fantastic. She was very thorough and thoughtful. She listened to what I needed and provided me with exactly what I wanted. She got me set up right! Five star service with a smile.
Kaleb has excellent customer service skills, very respectful and helpful made me feel like I was home.
I was very impressed with the customer service at this location and Kaleb was extremely helpful with helping us find the right option for our home! My family will plan on shopping here again.
Jeremy was AMAZING!! Very patient and knowledgeable! Go see him !
The store is very clean and organized. Jeremy is amazing, best customer service experienced. Very knowledgeable with the mattresses we were looking at.
Love em!
Kaleb provided and excellent shopping experience and made me feel welcomed.
Kaleb was an amazing associate to work with !
Klarissa helped my husband and I buy bunk beds for our boys. Absolutely amazing customer service! The whole process was simply and she really took the time to explain everything. Will be returning again because of her!
Had a great experience! Thank you Marcella for making this purchase process so easy!
Mr. Kaleb Muhammad is a consummate professional I would highly recommend him for any and all of your furniture transactions. He was polite had a wealth of knowledge about furniture and the company he works for next time you’re in Ashley‘s ask for Kaleb Mohammed you won’t be disappointed thank you for reading this review God bless you.
I was at your store recently. Bought some furniture. It was a young girl named klarissa. Which was extremely helpful. And patient with me and my wife. Everybody was friendly. But klarissa was awesome. Thank you klarissa for helping us. Find what we needed.
Mike A was great easy to work with
Irwin was very helpful and kind. Great experience!
Hey Kaleb is great! Very kind, gr8t manners and helpful with my handicap husband. So happy he assisted us!! Thank you so much
I went into the store looking for different furniture and it was so overwhelming for me because it was my very first time. But i met mark there and he was really attentive and super helpful i ended buying my purchase and im so happy with it. Thank you mark for your great customer service
Came back to Ashley today with my sister and Mark helped her find the perfect mattress. Thank you for the great service
The sales Agent Klarissa did a fantastic job and showed a great level professional service rendered.
Kaleb was a huge help!!!
I recently shopped at ashley furniture and the experience was great! The sales team was extremely helpful. I was completely impressed with their professionalism and customer service. and thank you Kaleb for assisting me. I highly recommend this business.
Mark was very helpful! Great customer service
Mark is the best!
Michael C. was amazing! We have been Ashley Furniture customers for years and we are currently moving to NV from CA and needed new furniture. He was very knowledgeable and has an amazing attitude and outstanding customer service. We are definitely coming back to him for other furniture purchases.
Thanks Michael for all your help with our new items for our new home! Be back soon for the Texline couches!!
Kaleb Muhammad was an excellent salesman 😊
Very good experience. Kaleb was very helpful and and went above and beyond to make sure I was taken care of!
Pablo was very helpful and very knowledgeable will be back soon he was awesome
Mark was great
Appreciate Mark for helping us find the stuff we needed. Will be back again!
Mark was very helpful helped me find the perfect pieces for my home
Thank you pablo you were very helpful
Will be returning to purchase again! Kaleb was a huge help ask for him.
I had a great experience at this location! It was clean and organized and Kaleb was a big help in helping me find exactly what i needed.
Kaleb Was Amazing!!
Michael was awesome, very helpful and professional. Michael helped us find our bedroom set, thank you for your good customer service.
Michael C. was knowledgeable and efficient!!
Mark was an amazing sales person very patient with us and he answered all of our questions I had thank you great job
We just purchased a loveseat at Ashley and had such a wonderful experience. Both Mark and Danielle were awesome. They were super helpful and made our purchase quick and easy. Thank you!
Awesome service. Awesome furniture. Can't wait for my new seats to arrive.
Wonderful store, salesman Michael, was a joy to work with!
Shawn was so awesome and helpful! He helped us buy a couch within 40 min! He gave us the best advice and was very kind and personable! If you go in, ask for Shawn ♥️
I went to Ashley Furniture to purchase a new sofa. I spoke with the sales person, Edgar Robles. He was very knowledgeable about the inventory and show me serval sofas that were what l was looking for. When l told him l wanted to check other furniture stores before l purchased anything, he couldn’t have been nicer. After checking the other stores, l returned back to Ashley’s. Mr Robles was at lunch but his colleague, Teresa Harrison help me. Mr Robles finally returned and between the two them, my purchase was finalized. It was a great experience dealing with Ashley Furniture located in the Mall Ring Circle in Henderson, NV.
Kimberly was super nice and helpful. Assisted us without being pushy. Got a couch and chairs and it was an easy experience.
Shawn is very helpful. He showed us all the options and helped measuring all the couches that we looked at so we know if they fit our room or not. He also drew out a floor plan so we can see how everything could lay out in the room.
Love Kimberly!! She was very helpful
Teresa greeted us as we walked in and ask for our names and if she could help we said we were just looking for now. She allowed us to shop the store. She peeked in on us and was ready with a tape measure and to answer our questions. Teresa was kind, knowledgeable and quickly set us up for checking out and delivery of our purchases. Thank you Teresa for your kindness.
Mike was very professional and knew all about the furniture I purchased. He helped me make some important decisions. Thanks so much!
Irwin is extremely helpful kind. Thank you for the great customer service!
Kimberly was super friendly from start to finish! She greeted us with a smile as soon as we walked in the door. We already knew what we were looking for and she gave us our time and space until we were ready. She processed our dining table and set up our delivery! Seamless experience and great service!
Kimberly Benton was great and very helpful this is the second time I made a big purchase with her and I will do it again anytime
Very helpful and took time to explain everything
Teresa Harrison Excelente services I recommend my family and friend
Jermey is awesome! Very helpful!!
Kimberly was quick and helpful!!
Irwin was very helpful
Irwin was very belpful
John D. was great. He answered all of our questions and provided us with extra details. Great experience!
Jeremy is very helpful and answered all our questions.
Irwin was very thorough and gave great advice when choosing our new furniture. Thank you!
Teresa Harrison was very friendly , helpful and kind , love her
Klarissa was so nice ! She helped us from start to finish!
Irwin Feder is very helpful
Kimberly did an awesome job showing us around. Very kind & professional, will shop here again.
Kaleb and Danielle were very helpful in the Mall Ring Circle location. I got a very good deal !! So thankful
Teresa was very helpful and friendly
I like that you can look without being harassed. I wish that they had more in store that's shown on line.
Michael was great. Really helpful and was able to answer all of our questions
John Demarigny was absolutely amazing, professional and friendly… he is the reason I decided to make a purchase.
Pleasant and very knowledgeable.
Always great service and prices...Sean was excellent in helping us get what we wanted and letting us know how much every piece cost!!! Thanks Rick
Thanks Marcella very helpful
Marcella is a wonderful salesperson.
Irwin helped us find exactly what we needed and was extremely helpful!
Kimberly was so friendly and efficient!!
Thank you Marcella
Great service and vibes! Klarissa and Danielle are the best humans, they furnished my entire home! So happy!!!!!!
Great service! Marisel was excellent and helped me get the best deals possible
Teresa was great help!
Klarissa is the only one I will allow to assist me. She is very knowledge and understands my needs and my wants. She doesn't push me to purchase but she does know when I'm ready I'll be back. She very friendly and compassion to me and other. She is an asset to Ashley..
Kimberly was nice and helpful.
Excellent service.
Customer service was fantastic. Shawn was super attentive and prioritized our experience here. Me and my family recommend this place if you’re looking for amazing furniture and guidance!
Great customer service. very welcoming and informative. Shawn did a great job guiding us through our purchase!
The Ashley furniture store by the Galleria Mall in Henderson, has an outstanding salesperson by the name of Kim. If you need furniture, ask for Kim.
He was kind and very polite patient It was easy to work with him Pablo
Very helpful and friendly
Jeremy was great! We loved their wall art and they had great clearance deals.
Irwin feder was great, very helpful
Michael is the best! The hospitality is great!
Johnny did really good!! Every time I come to Ashley’s we are always asking for him he’s been helping me for the past two orders! I really recommend him
Mike was very helpful in assisting me with my purchase of an entertainment center. The office personnel was very helpful and patient with my order. I continue to shop at Ashely because of their high-end furniture construction. Great quality with every purchase.
Great customer service!!
Shawn was awesome. He made the buying process easy.
Edgar and Mike were great!
Mike was cool and very informative. With his help I was able to pick out a new couch, new coffee table, and floor lamp.
Appreciate all your help Teresa.
Kimberly She’s a great she’s the best that’s it
Erwin was great
Kimberly was really helpful and smooth. Easy process
Kimberly was super helpful and gave me the best price possible!
Came in for a bed Mike.A took care of us, will be going back. Excellent customer service!!! 😄
Kimberly great customer service and very knowledgeable
Kimberly was an absolute delight. She answered all of our questions and did everything she could to get our furniture to us quickly. Thanks again!
Kaleb was amazing! He had the patience and took the time to explain everything that was purchased. There was no pressure on his part. In fact I came back a week later to purchase everything that I picked out. I would recommend Kaleb and will continue to ask for him when I return. Kaleb always gives you the time to browse, he doesn’t “hover” over you. 5 stars!!
Teresa was great! She took the time to match different rugs to the furniture set and was a great help! Would recommend coming in and asking for her.
Will it is the best CUALITY at all, from bedroom sets, living rooms, and many more items as request, also excellent customer service.
(Translated by Google) I found the perfect bed for my baby, agent Teresa helped me make the best decision, she has a 15 out of 10 😊 (Original) Encontré la cama perfecta para mi nene,la agente Teresa me ayudó a tomar la mejor decisión,tiene un 15 de 10 😊
Had a wonderful ahoppig experience with Kimberly! she helped me select a sectional, tables, coffee, table, artwork, a buffet and laps. So excited to get it delivered. She’s very professional and has a lot of great design ideas. Will definitely be working with KIMBERLY on my next purchase.
I also work with Theresa. She’s friendly, professional and efficient
Caleb and Mike were great
The act of purchasing was good, scheduled delivery of a love seat, couch and table like 3 weeks out. Night before delivery I got rid of the couches that I had. Delivery day they show up with the love seat and table. Driver said the couch was on backorder. I called Ashley and they said no it is not it is at the warehouse, can we call you back? We will try and get it out to you. Never got a call back. Called just now (Sunday morning) just like when I called Saturday they act like they don't know what's going on. Put me on hold and tell me I have to wait a week almost to get the couch. I have a family of 5, 2 spots to sit. I asked why can't they get it to me tomorrow since my couch was at the warehouse but didn't get delivered? I was told the trucks are preloaded 2 days before and they can't accommodate me. I do not recommend. Terrible service once you buy their product. They don't care and will not even call you back. No integrity at all. I will never buy from them again. Oh yeah delivery charge is like $180 and can't get your items to you. Will never buy from them again. UPDATE: After posting this someone reached out and asked me how we can fix this, anyway they were able to get my couch delivered 1 day earlier and said they would deduct the delivery charge from my order. I will post if that happens... I read their reply and responded accordingly..
Teresa is the best!!!! She helped me with my purchase and is so friendly and kind. You should ask for her if you go to Ashleys
Michael was super friendly and super helpful!
Micheal was very helpful and friendly. Would shop here again.
Kimberly was fantastic!! She greeted us, and was very accommodating to all our questions. Walked away with our dream couch!
Marcella and Jeremy were both so helpful. Great experience, great selection, great prices. Very happy!
Efficient friendly and helpful
Received great customer service from Liz and Edgar. Thank both so much for your help. Made my shopping experience so much better.
I needed a new recliner and went to Ashley's and met a great salesperson Mike that was so helpful and found me the perfect recliner. It arrived 2 weeks early and it took minutes to set up.
Mark was quick to ask if we needed assistance and gave us our space to look around. Once ready he made our purchase quick and smooth!
Shawn was terrific😊🎉
Shawn was great! Extremely helpful and kind! Definitely recommend!
Edgar is helpful
Thank you soooo much to Irwin for helping me find a dining room table for my home he was super sweet and super nice. As soon as I walked in he help me right away and I didn’t feel pressured and he gave me multiple options. .
Great guy. Awesome salesman.
Teresa gave us great service. Let us browse the store without making us feel like she was following us. She answer our questions and let us make a decision without pressure.
Jeremy made shopping easy. Our kids had so much and have never been happier to be at a furniture store.
Teressa was very helpful.
Mark is very informative and helpful!! Thanks a lot!
Pablo was a great help. Very knowledgeable. Would shop here again, Highly recommended.
Jeremy found exactly what I needed and was quick with everything was in and out in minutes. Best experience ever.
Great customer service from Teresa!!!
I had a great experience buying a sofa. Store associate very friendly and helpful and accommodate my time to delivere a sofa dThank you so much for a wonderful service!!!!! 💗
Irwin is a really good salesman and takes care of his customers well.
(Translated by Google) Excellent service, thank you very much (Original) Exelente servicio muchas graciaa
Great experience with amazing customer service from Klarissa! Thank you for your help!
Teresa assisted me in purchasing a sleeper sofa and was very detailed and made sure a saw them all so I would be sure of my decision. I loved the patience thank you very much Teresa
Jarebear did amazing customer service (: !!
Irwin helped us out! Great service and overall experience.
Jeremy Acosta was our Ashley sales guy and was very patient with us as we hemmed and hawed and changed our minds over a few pieces we saw. He assisted us with our purchase of living room furniture. He is genuinely friendly and I highly recommend him! Ask for him next time you’re at the store!
Thank you to Irwin Feder at Ashley’s in Henderson, NV for outstanding customer service and making the buying process for new furniture extremely easy. I enjoyed his friendliness and jokes more than anything.
Johnny was great Chill vibe and answered all my questions Easy purchase!
Great service; quick to respond.
Awesome service from Pablo And plan on returning for more items. Highly recommend Pablo for excellent service
Michael A. rocks.
My family had a very pleasant experience at Ashley furniture. Our sales representative Kimberly was friendly and professional and helped us find the right sectional for our home.
Michael was very helpful and answered all our questions. Very knowledgeable, attentive, friendly, easy to work with, good listener. Provides good feedback. Management is also very friendly!!! Awesome!!!
Kim was resourceful and knows the products she sells. She is friendly and easy to work with.
Teresa and Danielle were wonderful. They didn't attempt any predatory sales techniques and beat the local competitors price by over 10% when price matching. Highly reccomend
Kimberly was so kinds Great time with her
Pleasant experience of being helped out for solutions. Jeremy really helped with explaining our options.
Jeremy was great. He was knowledgeable and patient.
Kimberly was excellent and fast got me the best deal without a lot of fluff
Great service, friendly and efficient!! Thanks Irwin!
Kimberly is amazing! So knowledgeable and kind.
Mark helped me find a new mattress and bedroom set in a hassle-free showroom, with a great selection of merchandise. Mark was knowledgeable and kind, and spent the time needed explaining the mattress warranty details, as well as reviewing delivery options and setting expectations. The whole process was easy and incredibly pleasant! Added bonus: the manager, Danielle was charismatic and fun! At the end of my visit she helped to wrap up the transaction and her smile and personality were top notch! Great service at Ashley Home Store, Henderson!
Michael is very knowledgeable and took the time to talk to explain various product and payment options. Great customer service!
Marcella made it SO easy and clear! She wasn’t pushy at all. This was by far the best experience I’ve ever had shopping for furniture! I will definitely be back!
Jeremy was so helpful he made so many great suggestions and really guided us through the whole process and ultimately our purchase! Highly recommend working with him on your next furniture purchase!
Kimberly was awesome. She was helpful and professional. And we discovered we share a birthday!
Pleasant experience. Lots to choose from.Salesperson Kimberly was great to work with.
Irwin was very knowledgeable about the inventory. Good selection and options. Will come back again
So I bought furniture from these people about a and a 1/2 2 years ago. so we decided to change a room around in discover that this bid looked awfully uneven. Come to find out that This bed the reason why it is uneven. It's because they used to boltl to put it together. They never mentioned a word to me. After they put this together, they just moved on as if the work was complete. I know this is a late review. But, however, be careful with these people. Because every piece of furniture the wife precious from them, Is falling apart and we spent well over ten thousand dollars in this store. I don't recommend this store or any other ashley's furniture store Any reason not even for an empty box. Because the workmanship of these people in the salesman ship is very poor get the pictures that I am attaching to this review. Take heed and I have other furniture that I have bought. That I have had to have replaced because the legs on the Barstow. They fall right off because they were installed and properly.
Irwin was absolutely FANTASTIC. He is a huge reason why we came back to purchase our furniture. From the moment we walked through the door to the moment we left he made us feel taken care of. Truly a genuine sole and always had our best interest at heart.
Marcela. Awesome experience thank you for being so knowledgeable
Irwin provided outstanding, transparent, and easy service! Very happy with my purchase and his help!
Jer Bear was super nice and helpful! Thanks for your help with my purple pillow purchase!
Extremely helpful and honest! We had great service.
Michael C. was so nice and friendly, he helped us with what we needed . No pressure -very sincere. We will definitely be purchasing more in near future from him - Thank You Michael! Patty Paisley
Great Easy experience with Johnny!
Michael was so awesome. We got our accent chair so fast. Highly recommend.
Teressa at Henderson location was a really helpful associate she helped me and and my friend get the best deal and furniture. Thank you Teressa
Teresa was absolutely wonderful. I am so happy with my new bed purchase.
Irwin was very helpful in assisting me with the specific items I wanted. He also explained all of the information involving my purchase briefly. I was very happy with my purchase
Irwin and Michael were outstanding! No pressure at all and the process was easy. Very pleased.
Came after searching for a sectional that fit us and as soon as we walked in we were greeted by Kim. She was very nice and knowledgeable about everything in the store and was able to quickly pinpoint what we were looking for without being pushy or abrasive like most sales people.And she even got it delivered to us 2 days later. Couldn't be happier with the service! Thanks Kimberly 💜
Kimberly was awesome! At first we weren't even thinking about going to Ashley, but ik glad we did. Kimberly walked us through the store to help us find the sectional that was the perfect one for us. She even did some price matching with some other stores and gave us a killer deal. Thank you Kimberly!
I am very pleased with the customer service Kimberly provided my family and I. She is fantastic! Took the time to help us and was patient. I’m glad she was able to assist us with what we were looking for. Very satisfied with my purchase!! Thank you Kimberly, I can’t wait to return to purchase with you :)
Kimberly was very attentive and great customer service. Will definitely come back to purchase with her.
Awesome place! I found exactly what i was looking for to make my house a comfortable yet elegant restful oasis. Perfect 6 seater dining table with chairs. Great carpets. Living room set was so durable & comfortable! We even found a beautiful picture for our new home. All at affordable pricing. Thanks to all the people involved from sales & management, setup & delivery guys. Thank you so much for the great experience. Definitely recommend a visit for your home furnishing & decorating needs you'll be glad you went.
Kimberly and Danielle were extremely helpful, and I'm quite happy with my purchases.
Irwin Feder was an amazing associate. He gave us time to let us wander on our without hovering over us. Once we were done, he made sure our sale went smooth. Great conversationalist!! I would come back to buy here just because of him!
Irwin Feder retail sales associate was very nice, and friendly, good customer service, he shows us around to see the options we have before we buying anything, thanks irwin so much
Teresa Harrison very good service thank you so much!
Michael Cracchiola was awesome and helped us get our furniture!!
Jer bear was the best!! Thank you!!!
Michael C. was AMAZING!! 🤩 GREAT Customer Service!! Will Definitely Be Coming Back and Buying More Furniture With Michael!
Nice store, reasonable options!!!! No pressure sales, helpful, knowledgeable, funny sales rep. Jeremy!!!!
Mark was excellent help today! Thank you so much!
I came in with my daughter because we just got a new place and needed furniture for our whole apartment. Marcella Ryckman helped us fine everything we needed. She was sooooooo professional, her customer service skills were immaculate and her personality was amazing. She got us the best deals without out any hassle. I have absolutely not complaints. Our whole experience was very one of the best I've ever had with a sales representative/ customer service assistant. Thank you Ashley Furniture and Marcella for one of the best shopping experiences. I will be back.
Kaleb was awesome. We will be back again. Super helpful!!
Michael was amazing and super helpful with the purchase of some pieces we needed for our home. He made the experience most delightful and pleasant.
Teresa gave us a good service.
Erwin was super helpful and great!
Jeremy did an amazing job very positive bright attitude
Sean and Danielle were amazing!!! They worked with us with everything we needed!!!
Jared Bear was the best!
Marcella!!! We will be looking for you when it’s time to upgrade our furniture. Typically I’m apprehensive about furniture shopping due to pushy sales people, but that was not our experience today. My mother and I spent two hours shopping for bedroom and living furniture and we didn’t feel rushed, pressured, or uncomfortable. We will be back.
Mark N. was great! Understood what we needed and was able to tailor the experience to find what we wanted! His service really made our purchasing experience one to be remembered- hope to see him again soon!
Friendly and knowledgeable sales staff.
Wonderful customer service!
Awesome experience. Mark was great help and made the buying experience quick and easy.
Michael C. was really nice and helpful. He understood exactly what we wanted. 😊
Ask for mark
We bought our bedroom set from Teresa and she was great to work with. She was patient, let us decide on what we wanted, and then helped us to complete our transaction quickly. I was looking for a specific set I saw online and she took me to it right away. We will definitely come back in the future to furnish the rest of our house.
Michael C. Was most friendly and knowledgeable.
Kim is so helpful she really helped us And I will recommend her to everyone
Edgar the Manager and our Sales Representative Shawn were absolutely AMAZING even when things went wrong they went out of their way to help and make it work they are amazing. Edgar and Shawn are my only sales men I'll go too.
Marcella and Danielle were phenomenal! Best customer service and so knowledgeable! Thank you Henderson Ashley!
Klarissa was very knowledgeable and helpful. She gave us all the time we needed to make our decision.
all went very well.
Wonderful people, we have bought most of our furniture from them over the last 20-30 years...!
We are happy with our overall purchase. Even when we got wrong size furniture they were kind enough to switch it out in a timely manner. To push it even a step further they gave us a slight discount on the new stuff as well! Would highly recommend the new store manager Danielle!
Irwin was our sales rep and he was absolutely amazing. Helped us out without being annoying!
Jeremy was so patient with my family as we walked through the store. He was open and honest about everything-something I appreciate highly. I was concerned about pricing as I have looked at many stores,and Ashley was comparable in price but better quality! I’m glad we stopped in!
Such a pleasant experience! Kim was amazing. She helped me find exactly what I was after - providing me the dimensions and different options to configure the sectional into the space I needed it for. After purchasing our sectional, we came back a second time for an ottoman and she helped us again. We will definitely be looking for Kim when we come back for more. Thank you Kim!
Danielle, Teresa, and Shawn were absolutely amazing! They went above and beyond to make sure we felt happy and comfortable throughout the entire process. Thank you so much team for your outstanding customer service and support! Anytime we need furniture we will be coming Ashley and asking for those three!
This is literally the best location and best! Theresa, Shawn and Danielle are the dream team! We will never go anywhere else. Top notch quality service!
Everyone was very nice and helpfully on getting a good deal.
Very helpful; very quick and easy. John D was quick to answer questions, but did not hover while looking.
Teresa was amazing help!! Super professional and helpful!! 10/10 recommend this location and she was super sweet!!!
Awesome selection not pushy reps.
Irwin Feder is an amazing sales person. We had the best experience with him. He was patient and explained everything to us with detail. There should be more people like him 🤗
Irwin did a great job!
Jeremy was the manager for 1 minute and did amazing job with handling and setting up my purchase
I went to the Henderson location. My Rep was Shawn and he was amazing! He was very patient with me. I can be a bit picky lol. He was super helpful and funny! I had a great experience!
Theresa is excellent
Great service, Mike was very helpful, great prices.
Great customer service at Ashley Furniture with Irwin. Love my new dining set. Thank you!
Excellent service,low pressure. Exclaimed product and answered all my questions without hemming and hawing
Very friendly and helpful trusted advisors. Johnny created me and helped me order my kitchen and counter top chairs. Customer service is on point at Ashley Furniture. I will be back to get more items for my home. I highly recommend Ashley Furniture in Henderson NV.
Jeremy was very helpful and cool.
Walked in, found exactly what i was looking for . Thanks Liz and Edgar for helping me out!!
John was awesome
Very friendly customer service
It was a great experience with Marcela and Edgar helping us with the process and translating everything for us too!
Kimberly was very helpful!
Michael A was great! Made everything quick and easy
Teresa was great, very knowledgeable and friendly. Will be back to buy from her
Michael was great to work with very friendly and helped us find a great couch within our budget.
(Translated by Google) Teresa Harrison, very good seller, thank you for your kindness. (Original) Teresa harrison muy Buena vendedora gracias por su amabilidad
Thanks Marcella
Shawn was very helpful! We purchased a new piece for our sectional today. Thank you!
Awesome customer service, great team! Johnny is the best. Thank you guys.
Jeremy was awesome Best help
Great customer service
Greeted by Marcella when I walked in. Great conversation and pointed me in the right direction to begin shopping. Shared perfect experiences based on my desires for my new; bed and mattress. It’s my second day back in Vegas’ and the Ashley experience lived up to it’s reputation!
Kimberly was extremely helpful and we found exactly what we were looking for.
Kimberly was fantastic!
Very professional. Good knowledge of products. Great personality Thanks Kimberly Benton
Kimberly was friendly and very helpful. She made my purchase process very easy. Thank you
Helpful and energetic to help when needed. No pressure and gives to space to peruse.
Jeremy was really helpful and answer all of the questions we had. Overall great service!!
Wonderful!! Irwin was amazing!
Little disappointed that they didn't have the furniture I wanted in stock...but they really made a huge effort to make things happen.
Great experience both visits & will be back again in the future. Shavon and Marcella made each trip a breeze.
Great and easy customer service!
Came in to the store and Erin immediately greeted me allowed me to look never harassed me. I came back to him and he provided me with most helpful and friendliest service. Defiantly will be back to see him to get more furniture thank you.
Jeremy was professional, answered all questions and provided details for each step of the process.
Mark and Danielle made sure we got the Table set we were looking for at the deal we were looking for! Will purchase again!
Klarissa, was very helpful and super friendly. Explained the furniture information in detail. Absolutely happy with klarissa.
Karissa Pope is amazing. She's patient and helpful. We appreciate service just like how she assisted us.
Pretty fair deal, I worked with Pablo. I ordered a couch, tried to pricematch, and they went out of their way to find a lower, similar price. They also did excellent with giving me a deal on their protection plan, what I believe was at a reduced rate. Good overall experience.
Jeremy is very nice and friendly. He patiently explained to us everything we want to know about the items we are buying. He is very professional.
Teresa was very helpful with all our questions. We bought a lot of furnitures and took us about 3 hours to choose everything we wanted to buy. She was very very patient with us while we go back and forth in deciding which furnitures to take. She’s polite and she’s very patient.
Extremely helpful!
Jeremy was awesome! Polite, approachable and courteous. Everything you’d want in a salesman. 5 stars for making the process simple and answering all of our questions without hesitation.
Mark Nachman was amazing friendly helpful and went above and beyond for us even waited for us to leave and come back to finish our order. We just drove over 23 hour came in and he made it so easy. The rest of the staff was also super amazing!
Had exactly what I needed at a great price! Sales staff very accommodating and professional!
Pablo was exceptional with his customer service and knowledge of products. He helped us find what we were looking for at affordable prices.
The automated message greet you asking you what do you need the customer service for? Can you describe? What do you need? Seriously? What happened to you guys? Are you out of your mind? I cannot reach out and call and find out if you have the furniture I’m looking for. Alooo!
Kimberly was so helpful! She wasn’t pushy at all and only showed me sectionals I was actually interested in! When I told her I had to go home and measure the space, she didn’t push me to buy it right then and “hope it fits” like some of the other stores. She trusted I would come back and buy it and I did, partly because of how genuine she was! Once I came back to purchase the sectional it was so easy!
Irwin was a great help and nice man to talk with.
Irwin was excellent and provided great customer service. He even won my brother over and that's hard to do 😊
I love this Ashley store. Theresa was very patient as I sat undecided in recliner after recliner. After finally deciding, the purchase process was seamless
Super helpful! Great sales associate
Teresa was very helpfulthank U T. Jojo
I had an amazing experience at Ashley’s Homestore in Henderson! Irwin Feder was my sales associate and he was extremely helpful. He helped me to find the perfect bed set and made everything very clear.
Irwin was very professional and kind. Very helpful in helping us find the furniture we wanted. I will be referring him and Ashley's store to family and friends.
Teresa give excelente customer serviced i highly recommended her
Marcella was extremely helpful, friendly, and patient.
Had a great experience at the Ashley furniture store in Henderson , Make you sure you ask for Michael C was a lot of help and very knowledgeable !!!!!
Mark was awesome! Dragged a dining chair to four different tables so I can find the perfect match. Attentive but not obnoxious.
Very good customer service!
Jeremy(JerBear) was excellent! Give that man a raise lol!!!
We worked with Michael and he was great. Very patient and helpful with us. He answered all our questions and did everything he could to get us the best deal with all the things we wanted. We took a long time to decide and he was great with us.
Teresa Harrison, very nice relaxing to talk with.
Kimberly Benton was so helpful in finding the right living room set for me!
Fast and great service, got everything we wanted and more.
Jeremy was very polite and helpful.
Mark was very helpful ! Was very happy with the service we have received today
Great service our salesman was mike cracchiola and he was very helpful and knowledgeable on all there products I highly recommend him
Thank you Shavon for helping us!! We came in and walked around for 15 minutes and no one approached us.. Shavon gave great service!!
Teresa was awesome and very helpful 👌
Marcella was an amazing help! Her personality was warm and pleasant, and her knowledge on interior design made my experience an enjoyable one.
Great customer service
Irwin is so helpful...
Kim gave us exceptional customer service. We had gone to another furniture store before coming here and we are glad we did.
Kim was a tremendous help with all my questions
Karissa was amazing!! Definitely the place to go for furniture!
Amaina customer service!!! Marcela and Edgar was amazing in helping my fiancée and I with furnishing our house!
Best place in town to try out some mattresses. Thank you for the advice and help Jer-bear!
Always a good experience at Ashley nice furniture at a reasonable price
Irwin was amazing, we will be back to buy from him.
Wow! What a great experience today purchasing a table. Mark was very informative and helpful. Made everything so easy.
Jeremy was a great sales associate
Jeremy was very nice and gave us his full attention. He also introduced us to Kaleb who also was very nice. It was a pleasure doing business with Jeremy. The store was very attractive. Closing was handled professionally and fast to make it comfortable for us. Pleasure doing business at this location.
Teresa Harrison was really good at helping me find what I needed!!
Went to look for a dining table for our new home and Madk helped us. He was very friendly and helped us get what we wanted with ease. It was such a pleasant and fast process. Thanks Mark!
Teresa provided exceptional service. I will visit Ashley Furniture again because of her helpfulness and professionalism.
Mark and Danielle were great! Very helpful and kind!
Jeremy was very helpful, efficient and provided us options when something wasn’t available. He was very attentive and friendly. Will be back to this Ashley to see Jeremy again!
Mark went Above and beyond!
Quick & Easy. Could not ask for anything better
Irwin was awesome, very helpful and answered all my questions
Very friendly and very knowledgeable.
Great place. People are very friendly and professional.Teresa and Danielle provided great customer service. Helped us out a lot. Thank you. We’re very excited about our new couch.
Irwin was very helpful and patient with me. He took care of my order and exactly what I wanted to buy..
Good customer service very helpful
Salesman Jeremy was very attentive and professional to our request. Gentleman
Irwin was super helpful! Very attentive 10/10 customer service ,enjoyed his help! very much recommend
Teresa was very helpful, patient, and kind! Thank you!
Teresa did a very good job with her customer service as she helped guide me through purchasing a nice entertainment center with a fireplace. She also reassured me about what i will be paying overall a very good staff member.
Irwin Feder is extremely helpful and attentive gentleman. Very professional 100% recommend
Kaleb and Danielle were super helpful!
Marcella is awesome as always! Thanks Marcella for helping us pick perfect pieces to make our home… Home.
Irwin is very helpful and accommodating. He answered all my questions and helped me get the furnitures that I wanted! Highly recommended!
Shavon was great! He was very patient, thorough, and explained everything. Definitely will deal with him next time I need more furniture!
Kaleb did an amazing job. Danielle did a great job as well. Thank you guys for all your help!
Irwin was so helpful finding me exactly what I needed for my new place!
The sales lady Teresa was pushy with the mattress that we didn't want. We also couldn't use our Ashley credit card because the the amount was less than $300.00.
Good and etrtaining employee
Amazing love it we bought a very nice couch and Kaleb was super friendly and answered all of our questions
Teresa is awesome and very helpful
Teresa did a great job helping us out
Teresa and Danielle are amazing! Very attentive and patient, They answered all our question in detail. Great customer service!
(Translated by Google) Excellent service . Edgar attended to us with total patience, he was willing to help us at all times. Very helpful . Excellent person. We highly recommend it. (Original) Excelente servicio . Edgar nos atendió con total paciencia , estuvo dispuesto a ayudarnos en todo momento. Muy servicial . Excelente persona. Lo recomendamos ampliamente.
Irwin was an amazing help during my shopping experience . I was shopping for my first home and he made a stressful activity an easy and fun one. Thank you Irwin for all your help!
John was amazing! So helpful and not pushy with a sale. He helped us find what we were looking for plus more. I've never had a bad experience at this store and always come back
Great personality and helpfu
Had a wonderful experience at Ashley. Irwin was a delight Answer all of our questions, he was very knowledgeable about the business
Ashley's furniture at Stephanie awesome store tu buy your furniture and the sale associate Klarissa Pope is a super star helpful very knowledgeable and talented young lady. ...I'm very satisfied Thank you
Excellent transaction! Personable, professional. Highly recommended.
Well, I went in to Ashley Furniture today. Teresa was my sales person She showed me a lot of good stuff. I bought everything That I came in for. She made it real simple. And I think I got a fair deal I left happy thank you Teresa
Irwin made my family and I feel extremely welcome. I will recomend him as the best custumer representative. Thank you, Irwin.
Teresa helped me purchase some bedroom furniture. She was informative and pleasant
We absolutely loved the furniture pieces we purchased! Majority of the floor model furniture pieces were beautiful and reasonably priced. Jeremey is amazing! He has awesome customer service and was very attentive. I appreciate how accommodating and helpful he was from the moment we entered the store. Overall, amazing experience! I definitely will be returning in the near future for additional living room fixtures.
Great Service
Jeremy at the Henderson location was quick and easy to work with. I would definitely comeback and see him w anymore purchases.
Jeremy was super awesome.. love his patience and skilled customer service!
Great selection, store was easy to navigate, staff was friendly and engaged.
It was great service!
Jeremy was a great service！ so comfortable for shopping here.
We had an exceptional shopping experience today with Michael & Daniel on our brand new mattresses! We were very pleased with their knowledge & the great discounts we got!! Great work you guys and thanks again!!
Had a great experience here at Ashley's. Finished furniture shopping a lot sooner than expected. Marcella did a great job helping and it was a pleasure to work with her.
Teresa almost customer service and very lovely person…
Karissa Was awesome! We got out new couches and dinning table in less than an hour!! I used financing and love the furniture protection plan to help keep my new furniture clean!! Thank you so much! We will be back again!!
Marcella was amazing. Got me in and out and a great price
Marcella was amazing with help and knowledge.
Very helpful and was able to get in and out quickly.
Mark was great, nice, knowledgeable and very professional. Very pleasant
Mike C was super helpful and made the buying experience enjoyable.
Mike C was great
Teresa was a very helpful and nice customer attendant . We recommend everybody to stop by Ashley furniture store and ask for her help .
Thank you Shavon Thomas for helping me with my mattress purchase. Received my Tempurpedic mattress with 9” platforms today 11-18-23. As I was told. The delivery guys were fast and professional. Thank you
Irwin was very helpful and patient while I made my decision. Gave great suggestions and his company is very welcoming. Thank you!
Teresa was a wonderful help!
Had an amazing experience at this location! Edgar was super helpful & quick to get me what I needed. Great prices & quality!
Mark Nachman helped me pick out the a couch that worked best for us, would recommend his sales skill.
Irwin excellent service
Best , costomer service love it !! Edgar it’s the best
Theresa Harrison was beyond helpful. In and out
Tetesa harrison is a great sales associate who provides the information necessary for the customerto. In an age where the customer must fend for themselves because no one is in sight to help, she is really great and much appreciated!
Michael Cracchiola was awesome! So nice and accommodating and helpful. Wonderful customer service from all the associates. Thank you!
Alex was amazing Fast efficient and super knowledgeable and helpful Will def be looking for him next room I furnish!!
Just purchased a couch. Michael C was very helpful and informative.
I can’t say enough great things about our salesman, Alexander and his manager Danielle. They greeted us from the moment we entered Ashley’s. We said a few words to describe what we were looking for and he made the entire process smooth and easy. He was knowledgeable and patient (thank you!). Danielle and Alex were wonderful, professional and hilarious all at the same time, which made the experience all fun. Thank you so much you two. If we ever need something else, we’ll be sure to come back to this Ashley’s !
Marcella was AMAZING ! Answered every question we had and helped us find the best furniture that fits us. Will definitely come back here again.
Danielle and Alexander were absolutely amazing! Extremely helpful, patient and kind throughout our entire process of figuring out what would work best for our family! You guys rock!
Our experience was great. Marcella was welcoming, efficient, and flexible with our needs. 10/10 would recommend.
Thanks Marcella!!!!!!
Kimberly was very helpful and allowed my family and I to be sure that we made the right choice!
Shavon was fast helpful got everything ordered Will definitely be back for all my other purchases
Enjoyed my experience, Kimberly was very helpful and knowledgeable throughout our process
My experience was great. Marcella Ryckman was extremely helpful and knowledgeable. We're very happy with our purchases.
Absolutely amazing customer service from Marcella
Great customer service from Irwin Feder. Really helpful and friendly!
Fantastic experience! Quick and easy!
Shavon was very polite, and was very helpful. As soon as we entered the store, he made me and my wife want to buy everything in the store, but he was a very nice young man, and he will have a great future in this business if you keep up that type of behavior.
Mike is outstanding thanks would buy again
Michael was awesome, Great help!!!
Teresa was very helpful. Got me in and right out.
Great customer service! Lovely staff, Kim and Edgar were great!
Michael was awesome took great care of me & my family 💯
Our sales rep Mark was so amazing and efficient from the moment we stepped in doors. The store manager Danielle was so helpful in making sure we had everything we need and got our financing set up. Will definitely be recommending to friends and family!
All in all a wonder experienc was able to buy a bed sofa just how i wanted it thank you to jeremy that was able to help us out and for his paitents
Edgar such a amazing out going guy very helpful and nice to talk to. Very nice and patient if i can give him a rating it’d be a 15/10
Edgar was so great in assisting me to buy a new mattress online.
The best customer service person, really helpful and professional and knowledgeable. I will be back to see her again thanks Teresa
Very knowledgeable and friendly. Easy to work with.
The salesperson was very friendly and helpful
Klarissa was extremely helpful and courteous, while helping us purchase a new sofa. She answered all our questions In a friendly and informative manner. Thanks!
Very easy and fast!
Positive buying experience. Had already done previous visits to Ashley to preview furniture options and made purchase on Veterans day to benefit from the best discount. Salesman was helpful and efficient with purchase and delivery scheduling.
Great service! Mike and Ms. Daniel were a great help!
Jeremy and Alex were very helpful. This was a great experience. Thanks!
Michael C. was great!
Klarissa Pope is awesome!!
Irwin was the best to help us with new furniture!
Thank you John D. For your help, excellent costumer service. Ashley has large furniture selection
Marcella was AMAZING! She was so thorough and patient with us! She pointed out some factors (asking about doorway egress and plug location, etc) that we would not have even considered without her. She walked around the showroom with us, but we never got that "being stalked" vibe that we experienced elsewhere. We asked about a piece to fit in a specific place, (a small half sized end with outlets) and she scoured the store until she found exactly what we were looking for! In the end we got the exact sofa and tables to meet our needs. The furniture was great! The experience was top-notch. We will be back!
Pablo was amazing! Super helpful. Helped us find just what we were looking for in a short amount of time. Plus they are having great sales!!
Pablo was very helpful, attentive and straight to the point. He made everything clear and easy to understand.
Micheal was great to work with. Very helpful and easy going
Michael was wonderful to work with.
It seems that no matter what I am looking for in furniture I always find what I want at Ashleys. I go to all the other stores and end up coming back to Ashleys. Very personable and helpful sales people and great prices. I guess I now know to go to Ashleys first before wasting my time traveling to all the other stores.
Staff at this location are short staff and unable to find assistance right away.
October 5, 2023 I purchased 4 bedroom sets (all in stock) from living spaces with an expected delivery date of October 19th-28th. One month and three days later, the furniture was still not delivered and communication with living spaces was horrible. I was forced to cancel my order and purchase the furniture through another company. I chose Ashley Homestore. My sales associate Marcella made the process great. I will never purchase from Living Spaces again.
Was a very pleasant experience working with Marcella. She took her time and gave me options to think about. Look forward to my next visit with her here at Ashley Furniture 😊.
Shavon was awesome!!!
I’m super pleased with the service and professionalism on the sales staff at Ashley Furniture. Had a pleasant experience with Pablo on our first visit. Also praises for Edgar, store manager, who assisted us on a secondary visit. Looking forward to our new living room furniture.
Irwin was the BEST and most helpful!
Thank you for help on purchasing my first couch. Such an easy process with Irwin and highly satisfied.
Irwin was so very helpful and knowledgeable and steered us toward the best choice for the lift chair for our Dad. Thank you Irwin for being so kind and professional. We are in the Ashley family!
Great experience in Ashley! Salespeople weren’t too pushy. We came on Sunday and Erwin was so helpful and nice great guy! We then came back and were helped by Edgar and Klarissa who were very helpful and explained everything to us in detail.
Jeremy was great and helped us find everything we needed …. A+++
We came in looking for a comfier couch. We mostly knew what we wanted but Kimberly showed us all the different options and was very knowledgeable. Unlike other stores we went to, she didn't push us into a sale and let us leave to really think about the purchase.
Kimberly Benton made my daughter's purchase for her new couch so easy . She was super nice and helped her find the best option for purchasing. Thank you
Mark and Pablo were very helpful with us purchasing our new couches we never felt rushed throughout the process. They were professional and made sure that we understood everything we needed to know. Thank you for the great customer service!
Michael Cracchiola and Edgar helped us with our mattress purchase and got us a great deal on a new dining room table. We never felt pressured to buy anything and they were upfront about protection plans and warranties. Definitely recommend coming in and talking to Michael for any of your home decor needs.
Theresa
Thank you Michael C for all your help, thank you for your patience and helping me out on my needs definitely will come back
We were helped by a very nice gentleman named Irwin Feder. He was extremely helpful and kind. Great experience because of him!!
Everything was exceptional. Teresa was very helpful. Will definitely be back to get a mattress with her.
Kaleb was fantastic and we were in and out super fast with no issues :) would definitely come back here in the future!
Irwin was great. Found us exactly what we needed.
Very friendly and knowledgeable ! Very patient also ! Thank you !
Klarissa was fantastic... knowledgeable and not afraid to go the extra mile for my customer experience! She will always be our go to at Ashley Furniture.
She is an excellent okay, she's an excellent salesperson. Teresa teresa Teresa Harrison
Went in twice to purchase (2) mattresses. Was assisted by Mike C. He was extremely helpful and professional. Only problem was when we requested a price match to a price found online. A manager stepped in and tried every trick in the book to keep from giving us the lower price. It was a total of $500 difference so was worth arguing about. Finally reached a fair deal. Mike was awesome through the entire process.
Nice salesman and manager. Clean store
Ms. Kimberly was so helpful! I shared what I wanted and she showed me what was possible and what wasn’t. This location has been my favorite over the past 3 years and I keep returning.
Edgar provided excellent service and was extremely helpful throughout our purchase process. Mark helped conclude our purchase order and was well-versed & thorough in the information he provided us. Overall, the Henderson Ashley HomeStore was awesome! I’ve purchased at Ashley many times, but this location provided us the most genuine & efficient service.
Mark was great. I got everything I wanted. Made it an easy process
Mike C. was a great in helping us find the exact couch we were looking for, and was super helpful in explaining the protection plans, and different options for our needs and what we wanted.
We put in our steps today with Jeremy. He walked us throughout the store to look for the perfect sectional. He had product knowledge for every piece. He went the extra mile by measuring pieces for me to make sure it fit in my home. Truly appreciate the customer service. Will shop with him again.
Jeremy was so informative and very helpful. He knew exactly as to what we were looking for and gave us great options as well.
Edgar the manger was great and amazing customer service!! ☺️
Marcella was absolutely amazing and not pushy
Danielle was such a delight and so helpful. Was in and out seamlessly without issue. Would recommend anyone visiting this Ashley store to go see her!
(Translated by Google) Teresa excellent service (Original) Teresa excelent service
Found exactly what I needed in a quick and timely fashion.
Mark was great. Very helpful & honest!!
Alex and Danielle were awesome 🤩.
Great customer service Bathroom was marvelous And sales rep Marcella was wonderful
Great working with Teresa!
Very nice and pleasant
Irwin very helpful
Irwin is awesome! So kind and knowledgeable of everything.
Jeremy was great! Was in and out quickly with exactly what I wanted.
Good service
I've been on the hunt for a sectional couch so this was one of the places I wanted to check out. I had never been in here before. It was easy to find & park. What I didn't like right away was the uneven ground out front of the store. (see photos) This I found to be a dangerous hazard as someone may trip & fall from it so they really should address this.The store wasn't that big compared to another local furniture store I've been too. I was greeted upon my entrance by a young man. I told him what I was looking for & he directed me into the areas I should focus on to find what I was looking for. I didn't find anything that I liked. I did have to use the bathroom & the guy had walked me over to that area. I liked that he wasn't pushy or following me around the store. I like to go in & look around without being bothered. If I have questions I'm not shy in asking. Unfortunately I didn't find a sectional that I liked. Their prices are a little hight to begin with & I'm not looking to pay an arm & leg for a sectional. The set up was beautiful as they do have some nice pieces but I'm giving them 3 stars due to the unsafe walkway & their outrageous prices on their selections. They also didn't have a little snack & drink place set up like I've found at other nearby furniture stores. :-/
Michael was excellent helping me find and purchase everything I needed!
Kimberly was very helpful and knowledgeable regarding what I wanted.
Our initial first few times into the store it was very used car salesman like. Pushy and wouldn't give us space to shop. Our last time in though, Marcella, was very helpful gave us space while we shopped and discussed making a decision to buy or not. She did earn our business because of that as well as make the purchasing process very easy. Thank you.
Irwin was knowledgeable and professional in helping us purchase a new bed
Teresa Good with customers
Came into the store looking for one thing and left with more. Kimberly was extra kind and helpful.
Great experience, knew his stuff. Accommodated all our needs and provided us a great deal! Go see Irwin!
John and his supervisor Danielle were so helpful and gracious when we came to get our couches. Thank you so much!
It was amazing and easy!!! Kim was fantastic!!! Go see her and her cute pink sweater! Just Barbie! :)
Bought a new coffee table ottoman Michael C was terrific. Very knowledgeable and personable. Go see him!!! Will do business again at Ashley.
Very nice sales people
My experience with Irwin was great
Mike the man
I had the pleasure of working with Irwin Feder this morning and he was great. He helped me find exactly what I was looking for. I appreciate when I can go into a store and not feel pressured to look at things I don’t intend to buy or things that are way out of my budget. I will definitely be back to see him in the future for any furniture needs.
Went to Ashley‘s to purchase leather reclining sofas. I was shown several options and provided details regarding the various options and choices. Both Alex and Michael were very professional, attentive, and courteous. I ended up buying two leather sofas.
Irwin was incredible, very kind and fun. We are so happy with our purchase🙂
(Translated by Google) Good service with Mrs. Teresa (Original) Buen servicio con la señora Teresa
Kimberly was very helpful and pleasant. Will come back for my future move. Good selection and prices.
Great customer service
Teresa was the best. Very patient 👍🏼made our whole buying experience pleasurable
I had a difficult time trying to get an issue resolved for an item purchased at another store in Arizona. I was able to come to my local store here in Henderson, NV and get it resolved. Elizabeth O. was such a great help and demonstrated such great customer service, it is hard to find great service now a days and you are greatly appreciated! Keep up the good work. ~ M. Baca
Very pleased with the costumer service. Shavon and Danielle are awesome, friendly and help us out. They deserve a raise. 👍
Irwin was friendly and super helpful. Once we found the sofa we liked, he was super helpful with getting us set up on delivery and gave us a discount to offset the cost of the protection plan. An all around great experience!
Thank you Erwin for your help on finding my daughter’s bed. You’d been so helpful!
Editing my review down to one star. My table came 10/31/23 missing hardware so they had to take it back since it was unable to be assembled. Also showed up with three damaged chairs. They responded that they would have it replaced within 24 hrs. They reached out to me and gave me a delivery date for 9 days later. Not ideal but I accepted. Today is finally the day I should be getting the rest of my furniture. I don’t know why I’m surprised, but I still didn’t get it all. They showed up with the table and two out of the three chairs with no explanation as to why I’m not getting all the stuff I purchased. Just found out that they don’t have it in the warehouse and have no idea when I will even get it. Asked if I could have one from the store I bought it from so I can complete my formal dining room set by thanksgiving and was told they almost guarantee the store won’t let me as then the store wouldn’t have a complete model set for the showroom. I guess have a complete set to sale more of, even though there are none at the warehouse, is more important than giving the customer the chair they already paid for.
Great experience with Irwin! He was super helpful experience with furniture for my first apartment. Will definitely come back in the future and 100% recommend him!
Marcella was super helpful and very nice. Very knowledgeable about everything. Would recommend to go with her.
Klarissa was extremely kind and helpful. We would definitely come back for future home purchases.
Jeremy was a great help and super nice
Marcella was a great help with my new table set !
Shavon did great and was able to meet our needs and be personable
Marcella was very helpful! We appreciated her help!
Irwin was very friendly and not pushy and answered all our questions, ended up with the Bralyn set
Danielle and Jeremy were very helpful. Couldn’t be happier with our experience.
Hello had a bad experience Manager Danielle dishonest stay away from this store better off going to RC Willey they are honest Ashley furniture sales and managers don't tell you that once you sign all sales are final no returns no exchanges no refunds no nothing these guys are thieves I will never buy anything from them they are more dishonest than a used car sales man. Horrible experience.I bought a sofa with these people they delivered the wrong color and they told me oh well once it is delivered in your home we can't do anything for you and this is coming fromCorporate mouth they said no exchange all sales final and we can't help you with anything other than good bye. This all happened at the Henderson Nevada store.
Teresa was an exceptional sales representative, found us the right styles and best prices.
Buying our mattress was a walk in the park. We went in, was greeted, was shown where the mattresses were that we were interested in and bought our mattress fast and easy. Everything after that was horrible. I was told it was going to arrive at my house one day, that day came and left with no mattress. I looked online and there was no delivery address to be found. I called customer service and they found the deliver date to be a week after what I was told my delivery was going to be. Customer service couldn't find a tracking number and one lady even asked me if I found the tracking number. Another service representative tried 4 times and finally got a hold of this store. Then I was place on hold for another 20 minutes with no answer to my order. Lesson learned, don't use this store for an excited family to get a new bed.
Kimberly was very helpful!
Our decision to purchase furniture was directly due to Irwin’s professionalism and suggestions.
Irwin was great very helpful and very nice …He helped us find the perfect couch
Worst furniture store ever. The are so nice when they want to sell you something and then once you make your purchase it's the worst customer service and waste of time ever. Sales associate was Jissell and was worthless after our purchase. Purchase was also over $5k and still they didn't care. Everything was delayed and they delivered wrong size bed.... a huge mess. I will never shop here again!
Michael A was very informative and easy to work with! Manager Danielle was great too
Alex and Danielle for the best Thank
Marcella was fantastic! Very helpful in finding everything I needed!
We had an amazing experience with Kimberly . Thank you for helping us to get our beautiful sectional.
Mike was super helpful! He answered all of our questions and checked on us frequently but also gave us room to make our decisions. We will be back!
I went to Ashley today and was greeted by Klarissa. I was not 100% sure what I wanted but she was patient with me and showed me many options. She was extremely professional and helpful. I can’t say enough good about her. She went out of her way to make the delivery times work for me. Thank you.
Kimberly Benton, was a Delight to work with! She knew exactly what I wanted, offered me discounts without my even asking which made my purchase quick, fast, and extremely accurate. I am saying this with all honesty, because I owned my own Design Firm for 25 year’s! She deserves a promotion!!!
Kimberly was wonderful! Clear concise and helped us get the best price!!! Come see her!
I'll start by saying this has nothing to do with the store staff and everything to do with getting a technician to service your furniture. We purchased a table back in January and it was very poorly put together to the point it constantly needed the screws to be tightened together again . We had purchased insurance with the table because the sales rep told us how easy it was to have serviced or replaced if need be ..... that couldn't be further from the truth we finally got tired of the table and chairs being extremely wobbly no matter what we did and went into the store . We went to the service desk and were helped by a nice guy who was very willing to assist us . He told us we should hear back from Ashley's to schedule a technician visit in the next two days ..... we never heard anything back so we call and he told my us that the technicians went and even put the tightened everything right up and it was good to go which was a lie no one even contacted us. So once again he tells you should hear from someone in 24 hours and once again radio silence ... I call back and speak to somebody with Ashley's customer service line and was giving an appointment for this week and was told they should call you one day before your appointment to agree on a time and nothing .... So I call again to the customer service line and the rep told me that they couldn't give me a time I had to wait and I explained I was told otherwise and I needed a timeframe since that's what I was told . Finally she said let me look at your account and then says oh I could schedule a time for you.... Buyer beware do not get the insurance it's a huge hassle to get someone out to fix it !!!! They give you such a run around and the service is piss poor .
Jeremy is very helpful
Irwin was a huge help in meeting my furniture needs. Thank you so much Irwin!
Great customer service!! Thanks for all your help today!
Irwin was amazing and that experience was incredible! This is really the best place to buy quality furniture.
Kimberly Benton was absolutely helpful and patient with us. Was looking for a sofa for my grandmother and she was able to get exactly what she was looking for! Would definitely recommend to ask for her if you need any assistance or questions!
Amazing service at this location. Jeremy was such an incredible help. He went above and beyond to help us find the exact thing we needed within our budget! 10/10
Very kind
Kim was very helpful
Jeremy is awesome
Clarissa was awesome and made the shopping easy!
Irwin Feder was fantastic and so helpful! Great experience shopping for our new dining room.
Shavon and Danielle were so great we received a great price and great service! Can’t wait for the furniture to arrive!
She's amazing!
We really enjoyed working with Mark Nachman and Danielle ! He and his associate helped us to find exactly what we were looking for at a great price. ☺️
My husband and I enjoyed shopping at Ashley today. We got our dream sectional and it was rewarding to have a great product and customer service. Khaleb helped us in our first visit and gave us time to look around in the huge store and oriented us on the details and specifications on the products that caught our attention without being pressured to decide and buy instantly. In our second visit, we finally decided on what we wanted. It was Mark who greeted us. He was equally helpful and patient in assisting us in the whole process. He listened to what we wanted, found a way to meet our needs and even offered options on the best deals. We were also lucky to have met Edgar, the Manager. He was very accommodating, welcoming and helpful in sharing valuable information about the company and the quality products it sells. We really are in awe of our wholesome experience today. Thank you so much Ashley!
Jeremy A at Ashley’s Furniture in Henderson NV was not only helpful up front, he’s a cheerful spirit and knowledgeable. As well supervisor was friendly
Mark was awesome ! He helps me pick a beautiful living room set , thank you so much
Shavon and Edgar were so informative and helpful, highly recommend.
Great service. Edgar Robles attended us. Recommended to everyone. Right when we walked in very polite and provided us with professional and accurate information on beds sets.
This was my second time buying Ashley Furniture. The first time was for less expensive things but this time I came in for a nice bedroom set and desk. Teresa was very helpful in helping me find what I needed and Danielle at the desk help me with a good financing solution that worked for me. The whole experience was very pleasant and it was definitely worth driving down because seeing the furniture in person helped me make a decision compared to the website where I was really indecisive and wasn't sure what to do. Overall it was one of the more satisfying purchase decisions I've made in a long time!
Teresa was very pleasant and helpful she assisted me and I was able to purchase just what I wanted.
Klarissa was GREAT, Danielle was fantastic!!
Irwin was great
The experience was great. Alexander was excellent. Everything went very smoothly with management in opening a new account. We have been Ashley customers for a number of years.
Pablo Alvarez did a very professional job. Very knowledgeable and helpful
This review is a very positive one. Edgar R., the sales manager was able to rectify an issue regarding our furniture protection plan. We really appreciate him going above and beyond to assist us, along with keeping in communication with us throughout the process.Thank you, Edgar!
We had Klarissa help us with buying a couch and she was extremely patient, kind and efficient. Definitely going back! She was awesome!
Best furniture experience to date! Irwin greeted me at the door, gave me space to browse, and was there as soon as I had a question. He continued to work with me so patiently and really listened to my list of needs. I can’t recommend him enough! This kindergarten teacher gives him an A+!
Kimberly Benton helped us with a new livingroom set. She engaged to envision the whole space not just the room and brought levity to the experience.
Just got done shopping with Teresa. Wow what an experience he made the process way easy, explained everything with great detail. Would recommend to come to Ashley by the Galleria
Michael was very attentive and understood what we were looking for. Thank you guys for all your help!
(Translated by Google) Pablo attended to us, very friendly and attentive. Thanks for everything :) (Original) Nos atendió Pablo, muy amable y atento. Gracias por todo :)
Jeremy and Edgar were so nice and very helpful! Awesome experience!
Mr. Irwin Feder was incredible today during our visit to Ashley Furniture! He provided several solutions, and he made us feel right at home. We are customers for life! I’ve never felt this way shopping for furniture before… he has been so kind, warm, and is such a happy individual. Please come down and see Irwin today!! We are so happy with our new living room!!!!
Kimberly Benton was outstanding. Thank you again!
Thanks to Kimberly and Pablo! 5 star customer service and wonderful interactions. Thanks again Ashley for top knotch service
What an amazing experience! Huge shoutout to Pablo & Kimberly!! Seamless and so personable!! Ashley Dream Team!!💃🕺🎊🎉
Irwin was helpful & all went smoothly from beginning to end. Gave the time & space for me to make my decision. THANK YOU!
Thoroughly enjoyed my buying process, I didn’t feel pressured or anything and the salesman was super easy to talk to. Jeremy listened to what I wanted in a product and gave me multiple options. I appreciated getting to talk through my ideas and he did his best to answer all the questions I had. I visited the store a few times before buying and it was nice to just look without being hassled to buy immediately. And once I was ready to buy Jeremy made the process easy, pleasant, and was all around super fun to talk to.
Shavon is the man! Came in on his day off to accommodate my wife and I. Patient and very helpful. Ask for Shavon!
Marcella is great!
Thank you for the great service Marcella!
Irwin was amazing! Extremely friendly, professional and helpful. I never felt pressured and was shown a mattress tailored exactly to my needs. Ask for Irwin next time you shop at Ashley!!
Irwin was friendly, fast, efficient, and knowledgable. Fastest furniture purchase I’ve ever made.
Professional service from Irwin Feder
Irwin was great to work with
Quick and efficient. Highly recommend. Marcella was a doll.
Greeted immediately, very friendly and patient staff. Irwin was great! Asked what we wanted and took us right to it! Perfect painless purchase! Give Irwin a raise Ashley!! Make sure to ask for him when you visit this store!
Great experience with Kimberly. She listened to what kind of table we needed for our big family and delivered!
Very friendly staff. They will help you get the best deal.
The service was great and very detailed. They made sure I was selecting the right size object for my apartment.
Great sales experience with Klarissa. She did a great job helping me find what I need. Then I was supposed to pick up the mattress cover. They sent me to the warehouse and the warehouse told me they were out of stock after I drove across town and wasted $5 a gallon gas and taking an hour off work. Then as soon as I returned to work, I got a call to drive back to the warehouse because it's in stock after all. So, if you like being yanked around and driving all over town & burning gas at your expense then this might be the place for you.
Jeremy was the best!! Very knowledgeable!!
Kimberly B. was wonderful. Thank you so much for your great service.
Ashley Furniture has always been my favorite spot for a new piece of furniture and fun decor. Today, Ms.Kimberly took excellent care of me. She was very attentive to my unique needs and showed me several options. Ultimate, I made a purchase that was perfect for me. Thank you Ms. Kimberly!
Marcella was amazing and very knowledgeable and very nice and kind. Great experience 😃
I had an amazing experience in this store, thank you Edgar Robles and Mark for your help and for found the great solution for me.
Sales Rep, CYNTHIA CIPRICH , is nothing but a liar ! She told me that the furniture protection plan was good and they come as many times as they want ! But that’s all a lie the furniture protection plan is so bad that they don’t even show up or say they call you back and they never do !
Michael was awesome and spent a lot of time making sure we were completely happy with our living room purchase
Danielle was amazing and wonderful, great service
Mark was helpful!
Michael was very respectful and polite. He gave me the time to look and was available to answer all my questions. The entire transaction was quick and stress free. Thank you Michael!
Great customer service! They helped me fined what I wanted and needed thank you very much happy customer. Teresa Harrison you are the best😊
Michael & Danielle were awesome !!!!
Pablo was amazing throughout our entire visit & made financing super nice & easy . Definitely would come here again after today's visit 😊 Thanks Pablo!
Kimberly was the best! She was efficient and personable
Teresa and Danielle gave me exceptional customer service!
Today I had a great experience with Kimberly, she is so attentive. Great person!
Teresa ,was very helpful,as well as Danielle. I'm very amazed with their great customer service.
MIKE A
Klarrisa was an absolute pleasure to work with! She went above and beyond to make sure to exceed our buying experience! Manager Danielle was also very helpful and committed to making sure that buying our furniture was a breeze.
Teresa and Danielle are just amazing thank you so much❤️
(Translated by Google) Teresa Harrison, very good 🤗 (Original) Teresa Harrison, muy buena 🤗
Great service cool dude jeremy
Kimberly helped us, she was amazing 😻 We found some lovely and comfortable power recliners. Couldn't be happier with them
Kim is THE best. Super helpful and entertaining 😁
Pablo and Danielle were great. They gave us enough space to check everything out and then when we chose the couch we wanted they were responsive and helpful.
Michael C. helped my grandma find her perfect kitchen table & chair set. He was so patient and was able to set up delivery options despite our busy schedule. Will be back to buy more from Michael!
Kimberly was amazing!! Full of knowledge and very helpful!! Highly recommend her and this Ashley Store!
(Translated by Google) Excellent client service . Very satisfied with the attention of Edgar Robles. (Original) Excelente servicio al cliente . Muy satisfecho con la atención de Edgar robles .
Jeremey and Edgar were very helpful , and it was all good vibes over there . Would recommend !
Danielle, Michael & John were absolutely amazing! We just built our forever home and needed quality furniture which Ashley has. I never felt pressured to buy, they all answered all of my questions. Thank you so much; you have a forever customer.
Went to Ashley furniture at Galleria Mall the service was amazing. We had Michael, John and Danielle help us and they were very helpful, professional, and fun. Our experience was top notch! I would suggest asking for them if you ever go.
The whole staff was amazing and very helpful, Danielle, Michael, and John treated us like royalty so nice and professional!!! Highly recommend this store!!!
Danielle was a great person to work with initially. That's until I was delivered furniture that was defected. I was promised a replacement by her multiple times only to get a call from her leadership stating that they cannot give me what was promised. If you only knew the phone calls I received from multiple departments while I was prepping for a medical procedure and while recovering. Each department was blaming the other. At the end of it all I am stuck with a broken $5,000.00 bed and per Ashely the bed will work if I get a rug. Have you ever heard that foolishness before?? RUN!!!!!
Alex was very professional and helpful in helping me choose a couch and coffee tables
Alex was great, very professional, totally help us out a lot with our purchase
John was SOOOOO amazing he helped so much! wasnt too onto us but close enough for any questions and helped on more than one day, remebered us for a whole different day! we appreciate you so much and will definitely come back just for his help and service!
Awesome people.
Great service, efficient and friendly.
Michael is awesome and the store manager Danielle is very nice!! Come down and party!
Shavon and danielle were so lovely and helped us find the perfect furniture for our home!!
Shavon helped us out with everything we needed, He was great!
Teresa helped me find the couch I was looking for. Great customer service!!
Great service, professional, efficient and fast. Thank you.
Klarissa was absolutely amazing!! She was able to help me with choosing out the perfect sectional for my home! Super informative and helpful! Amazing team!
I ordered a Power loveseat on or About August 14 or 15th. The loveseat was delivered to me on August 17. The loveseat they sent me was the wrong color. I ordered the loveseat in cream and I got light gray. I have been trying to get Ashley to come get this thing to return it to the store, I cannot get a decent answer from them and so far I have not had this loveseat picked up! I will never ever deal with Ashley furniture again. I did nothing wrong. They screwed up and sent me the wrong color. Why won't they come pick it up? It's their error not mine they say they don't take furniture back. Well, if you send the wrong thing you should take it back. If I don't get rid of it in the next few days, I'm going to have our maintenance crew take it out of my apartment and put it down by the trash dump.
Irwin is very helpful. Makes our first experience in the store easy and wonderful. Thank you!
Klarissa was very helpful and kind.
I was in need of a quality loveseat Ashley Furniture store I ChoseTo shop at Ashley Furniture store Klarissa Pope was kind always smile and acted professionaly. Thank you for your hospitality. Joe Wilson
(Translated by Google) Edgar was very attentive and helped us with everything we wanted. And he gave us very good recommendations for future purchases. (Original) Edgar fue muy atento y nos ayudó en todo lo que queríamos . Y nos dio muy buenas recomendaciones para compras futuras
(Translated by Google) Edgar Robles was very attentive and kind, he helped us throughout the entire process, we were very happy and grateful. (Original) Edgar Robles fue muy atento y amable nos ayudó en todo el proceso quedamos muy felices y agradecidos.
I purchased lift chair for my husband use as he now can not stand on his own without using the lift chair. This is the 2nd time the remote broke and service was called to come out. A week later they came without the remote that was broken! Bear in mind I told them that was all that was needed! This is extremely poor customer service so I would be ware of purchasing any piece of furniture that is electrical from Ashley!!Now we have to wait until the part comes to us then call for service. This could be another 2 weeksBUYER BEWARE
Teresa was amazing and friendly. 10/10 !!! We will be back! Thank you for your time and awesome assistance 😀
Irwin Feder is extremely friendly and helpful!!!
Jeremy and Danielle were both fantastic to work with. Very attentive to details, answered all my questions, didn’t feel rushed in any way. Overall a great experience!
We found the perfect bed after searching everywhere. Alex and Danielle made our purchase fast and easy. We also got an amazing deal. Highly recommended!!
Kim Was kind and helpful.
Fast and great ppl Danielle, and klarissa both are hard worker, if you come to Ashley’s please ask for them awesome workers
Teresa was amazing!
Pablo Alvares Was very helpful
Marcella helped us with all of our furniture. She was great! Also, let me test out the beds.
Klarissa Pope was awesome. She was so helpful, courteous and a joy to deal with. Would give her 10 stars if possible.
Kimberly was my agent to help me from literally start to finish. She was welcoming and wwe more than happy to help. I was able to lay on different beds and really gain the one I needed. I am making sure that she is agent in the store on all future visits. Ashley is my new spot.
Great experience over all, John helped us get everything we needed, so did his manager! They are very helpful in this store! We got our furniture the day they promised to deliver within two weeks. We had the option to choose in a closer date which is cool. Thank you so much for your help! I will recommend this store to all my family!
Jeremy was so awesome, he was so nice a friendly and helped us buy the perfect couch. Thank you Jeremy!
Michael is awesome! And very helpful and easy to talk too
Had an amazing experience with Shavon. Very helpful, and professional. He was great with follow up and communication. Would do business with him again.
Teresa was a pleasure to work with. She was able to answer all of our questions and helped us get exactly what we were looking for.
Teresa and the whole crew were the best, they figured everything out for us and made it super easy and comfortable. Thanks guys
Kimberly was great to work with and very pleasant
Seemed like a limited selection in dining furniture. Sales person followed us all around the store
Irwin was attentive and knowledgeable on all fronts.
Always helpful staff and clean showroom.
Klarissa was the best! Super helpful and was on top of everything!
Teresa was very friendly, helpful and very professional. Thank you Teresa and Ashley's.
Good friendly service, no sales pressure and helpful.
Good guy
Came in just to browse for a new couch. Jeremy gave us space to look around at everything and was available for us to ask questions. He was very friendly and very helpful. We had a lot of questions and he answered all of them. Jeremy and Edgar were very helpful, friendly and efficient.
Awesome. And fast
Klarissa was hands down the most pleasant person to work with. She helped my family and I with a beautiful piece of furniture. She wasn’t salesman like at all. She let us browse and answered any questions we had promptly. I would recommend anyone looking for furniture to go into this store and ask klarissa for assistance, she really cares about what’s best for your family
Irwin was great
Theresa was amazing and quick to get every thing taken care of for me .
Kimberly Benton was extremely nice and professional. She was patient with all of my questions and me wandering the store without my significant other. I would need her for an actual purchase. I was super pleased to find her when we came back. We purchased a new bed frame and mattress, dresser, 2 nightstands, and a dining room table with chairs. We couldn’t be happier with our experience. ❤️
Kimberly Benton was amazing and helped us with everything! So professional and so nice! Highly recommend 😊
I was browsing around the store looking for some furniture and Pablo was helpful, attentive and knowledgeable about the products. Also went out of his way to make sure the in-store price was price matched with the Online sales. Great Job!
Had a wonderful experience visiting Ashley in Henderson. Mark was extremely helpful and made getting new furniture a very pleasant and smooth process!
Kimberley was fantastic. Extremely helpful and knowledgeable. She didn't harass or hover over us while we were shopping. The store is sparkling clean. They even put covers over the beds.
Irwin was very patient and helpful due to my circumstances.
What an awesome experience! Michael and his manager were amazing!
Jeremy and Danielle were amazing! Thank y’all very much!
Excellent service from sales and management. A+
Mike C. was awesome!
Shavon/Danielle did an awesome job taking care of us while we were here. We came in looking for furniture items for my parents’ trailer. Thanks a ton to help make things easier for my parents when they move down here!
Total pleasure working with Irwin and he was patient and answered all of our questions and felt no pressure. Payment process was quick and simple. Would totally come back for additional items or refer to someone else looking for furniture.
Excellent service
Great sales people
“Alex the Great” was beyond helpful and was a pleasure to work with while purchasing new bedroom and living room furniture. His manager was also fabulous. Five star customer service and a great selection of furniture.
Klarissa was who took care of us. She was patient, knowledgeable and very customer service oriented. We will definitely be looking for her in the future for our Ashley shopping needs.
Klarissa did a great job on stepping in and helping out
Sharon assisted me today buying a new dining room set. He was very helpful and professional. He saved us money with a great deal.
Kimberly was so helpful and kind. She got us the deal we needed on the furniture we loved. She made the buying process painless and we will definitely return to see her again!
Michael is the best!
Michael was great. I purchased a bed and Serta mattress. Everything was smooth and easy. Can't wait for it to arrive.
Kimberly was the most sweet, and the most helpful. She was the perfect saleswoman; warm, inviting, & beautiful. If you’re like us, we wanted our space to walk around to see pieces of furniture with privacy & without any pressure. Kim did exactly what was helpful for us, she let us know she was there if we needed her and waited for us to come to her when we had questions. By the end of the sale, I wanted to invite her to any family cookouts! ◡̈ So excited for our furniture to get delivered, and so grateful for the easy process Ashley Furniture has. Wonderful experience, we look forward to going back soon. 🥳 thank you to Kimberly, and the great manager Danielle!
Jeremy and the manager Edgar were awesome, super simple process and Edgar gave us a gift as well!
Michael is so nice. He helped me and my husband find a nice living room set for a really nice price during Labor Day. The manager was also really nice and helped me choose a great protection plan for my new sectional couch! Thanks so much for helping me make my house into a home.
Hello had a bad experience Manager Danielle dishonest stay away from this store better off going to RC Willey they are honestly Ashley furniture sales and managers do t tell you that once you sign all sales are final no returns no exchanges no refunds no nothing these guys are thieves I will never buy anything from them they are more dishonest than a used car sales man. Horrible experience.
Marcella was extremely helpful through the process. We chose a couch and set up financing and delivery in under an hour.
Edgar and Mark were beyond helpful with our first time furniture shopping! Helped us configure our couch exactly to fit our house and got us a great deal with the bed frame and night stands!!!
Mike and Danielle were spectacular. Very helpful and knowledgeable!
Pushiest people, only want to sell what they get paid the best incentive. And quality of inventory is poor. Worst available place..
Erwin was very professional and listened to make sure I got what I needed in a mattress. He was very knowledgeable about what I currently had as far as my mattress and what it looking for.
Jeremy and Edgar was awesome would recommend
Marcella is excellent, informative, and patient throughout the entire experience. Walked us through the different mattress types, and it was such an easy decision with her help. Will definitely return!
Right there she's saying that you took Marcella was an excellent person. She took care of us and explain everything with a lot of patience and professionalism.
John D did a good job. He kept being a creeper following us around the store, but that's normal in a furniture store, I guess.
Irwin is an absolute GEM! Between his stories and kind personalities, he was a pleasure to meet and have guide us around the store. He got me a great deal and I'm so thankful for his hard work! Thank you, Irwin!
Kimberly was extremely helpful and kind. Answered all our questions and worked with us to make the buying process easy and pleasant.
Michael Cracchiola was amazing. Thanks for the great attitude and service!!
We made an instant connection with Kimberly upon entering the Galleria Mall location! She was super informative, answered all of our questions, and helped us make a lovely living room sectional purchase that met all of our needs. Thank you Ashley Homestore and Kimberly!
Irwin is the gentleman who help us with our dining set table and bar stool during the Labor Day Sale. He is very nice and easy to talked to and very humble man, approachable and knowledgeable. All of Ashley associate were very nice.
Highly recommend Ashley furniture!! We got a modular sectional and it's simply amazing!! If you come to Ashley in Galleria mall, ask for Alex he was super helpful and even got us a couple vases (my wife was looking at) for free with our purchase!!
Great store, great deals. They really took care of our needs. Jeramie and his manager did some awesome deals for my family.
Johnny was very helpful!
Klarissa was absolutely wonderful! Worked really hard for us and made sure we got it exactly we wanted.
Good prices, super friendly stuff. Got a bunch of stuff for the house, and they gave us a little extra discount as well to help.
Jeremy was awesome! Friendly and helpful, no pressure while we looked around. Thanks, Jeremy!
My customer service experience with Kimberly was excellent. I would recommend her to others!
Helpful staff and great prices!
Our entire experience here was AMAZING. Everyone from our associate Mark to the store manager were extremely helpful without being over bearing. Great experience!
Jeremy was super helpful in getting us our dining table. We were here to look for one the other night, but wanted to shop around more. When we came back the next day, he was right there available again to help. Thank you!
Michael was amazing! He helped us pick out the perfect bed.
Thank you so much Micheal !!! You helped us pick the perfect bed. Thank you for your patience .
Kimberly was wonderful
Shavon was great in getting me some new living room furniture and very much appreciated the discount from the store manager, Edgar! Thanks everyone!
Pablo A. is the best he answered ALL of our questions! Great customer service!!! He made our purchase stress free!!!
Made the experience super easy. Staff was awesome and able to work within my budget. Highly recommend Michael C!
Come in and see Edgar
Irwin is the best, ask for him. The whole stole is amazing, customer service from everyone was top notch. Go there and they’ll help with everything.
Kimberly was pleasant, professional and not pushy. She answered all questions and was great with suggestions. I would recommend her and Ashley Furniture to anyone looking for quality furniture at affordable prices.
Always have a great experience when shopping here. Thank you!!!
Pablo was patient didn’t try to up sell really listened to my needs and suggestions was helpful most definitely earned the sell. Deserves a raise or promotion in my opinion made my shopping easy and not pressured
Amazing experience today! I ordered my dream bed and Mark was so helpful with figuring out what bed size would fit best in my room. The whole team was very friendly and inviting. I will definitely be back to visit this store!
Very friendly and helpful
Excellent staff great experience
We recently moved to Henderson, NV. Today was our second purchase with Shavon, and it was awesome! . He’s personable, knowledgeable and patient. Can’t remember his manager’s name, but she was wonderful as well! Highly recommend this location and Shavon!
Michael was great!!
Thank you to Teresa and Marcella for all your help
Teresa was a huge help showing us around the store as we looked at every living room set in stock allowing us to make the right choice for our home and our individual needs. She was so patient and went out of her way to show us other items that could be an option for what we were looking for. The store manager helped us with pricing as a cash buyer and all items are promised to be delivered in 3 days. Great experience.
Kimberly was so great and really helped us find the perfect furniture for our home ❤️ Thank you for making us and our boys feel right at home!
Please come see Edgar sales manager
Amazing experience, attentive to detail and extremely patient. Irwin Feder gave the best experience.
Very pleasant experience purchasing furniture online at Ashley Furniture Store in Henderson. Irwin Feder was most helpful with assisting me in making selections, answering questions and ultimately making a purchase. Was a very smooth shopping experience.
Kimberley Benton
I came in to Ashley’s needing barstools. Mark was so fantastic in helping me. I appreciate him being quick to my needs. He also brought Edgar over whom helped me in May who is now manager who was fantastic when he helped me purchase furniture in the past. Extremely exceptional team here. I really appreciate all their help.
Excellent experience with Kimberly and Edgar!!
Irwin was very helpful, we appreciate his great customer service
Pablo was awesome to work with and did everything possible to make sure that we got everything we wanted!
Shevon and Edgar went Above and Beyond to assist with the purchase of my new TV stand. Both were friendly and knowledgeable. I went searching 5 stores for the perfect stand and found the perfect stand at this location. They deserve a recognition for their quality of customer service.
Kimberly was very knowledgeable and patient. I was able to get everything I needed with delivery at a great price.
Thank you marcella she was amazing great help she was helpful the whole way appreciate every moment of her
Kimberly was amazing. Helped me find exactly what I needed.
We found a ton of great furniture for a fair price and didn't feel hassled or stalked - thanks Pablo.
I’m so happy for the service Jhon was a good seller, and good person whit me I’m glad to meet, jhon and Edgar
Super Helpful and Friendly Thanks Alex!
Alex was great to work with, very knowledgeable and kind! Thanks, Alex!
Best experience with johnny great customer service
Kimberly was very good and very informative
Kimberly was amazing will buy from her again
I walked in today and o had the pleasure of having Caleb which he was very helpful . I was able to find exactly what I was looking for !
Jeremy was very helpful! I was able to get everything I needed to furnish my new apartment for a reasonable price.
Shavon and manager Edgar were awesome thank you both. Zero hassles easy to deal with
Experience was great, Jeremy had a lot of knowledge about beds. Great salesman, answered all our questions!!
Great experience with Mark. He was very friendly and helpful.
John was very friendly and helped us find exactly what we wanted!!
Michael was awesome and Danielle, Michael's manager was super sweet and gave us an add on to our protection plan.
Kaleb was so very helpful and informative! He allowed us to shop without pressure but was always right there to answer questions and even helped us carry our tables and load them! Made our experience simple and we left very happy with our products and the service we received!
Jeremy was really attentive and made the buying process easy. We'll be back to finalize purchase on a few other things and will be sure to ask for him. :)
Kimberly was nice and took her time to show us and demonstrated what we were looking for .
The selection and pricing was fantastic. Kimberley, our sales associate, was very helpful and pleasant. Overall, 5 star experience.
These guys made it super easy! No hassle, no stalking, and Jeremy/Edgar delivered great service (and a great deal) when we needed them!
the best place and the best service
John and Edgar were very professional, nice and helpful!
(Translated by Google) Quality care and excellent service (Original) Atencion de calidad y excelente servicio
Marcella was extremely helpful and friendly.
Michael Michael Michael!!! Man was he extremely patient and helpful getting me my new mattress 😃 5 big stars all day
We just purchased a beautiful dining room set and rug from Ashley!!! The staff was so helpful and pleasant!!!
Helpful staff, easy to find what I needed!
The sales person was excellent. We are very much impressed and satisfied with her service.
Wow, Kimberly Benton was absolutely phenomenal at assisting us today! Kimberly went above and beyond to look for what we asked for. She was patient and listen to our needs. I appreciate her and will definitely be back!
I came in today and was helped out by Pablo Alvarez. He did a great job and was very knowledgeable on any questions I had and was very helpful. Once I decided the items I wanted, I was also helped out by Danielle Meek and she really took care of me. Just wanted to say thank you to both of them and I will come back for my next purchase to Ashley’s here in Henderson. Thanks again I really appreciate your professionalism.
(Translated by Google) They helped me incredible in this store. They are always the best trying to give you the best options! The manager is spectacular and Alex will help you find the best deals! (Original) Me ayudaron increíble en esta tienda simpre son los mejores tratando de darte las mejores opciones ! La manager es espectacular y Alex te va ayudar a encontrar las mejores ofertas !
My experience have e been amazing ! Here at this store ! Ask for Alex to help you !
Amazing deals! Kimberly helped us find two great tables. Definitely going to come back and get a few new things for our house.
Jeremy was great. He helped us pick a mattress for our son, answered all the questions we had.
Jeremy is the one to go to. Excellent customer service.
Jeramy was awesome super helpful & patient
Irwin was Very friendly, answered all my questions and did not waste my time.
Irwin was knowledgeable, personable, and epitomizes what a sales associate should be.
Jeremy was so helpful and knowledgeable, he made the process easy and quick!
Most efficient furniture shopping experience ever.
Irwin was fantastic! Kind and professional!
Neeeew sofa thanks to kimberly and edgar they were quick and helpful
Went in looking for counter stools. Mercella took us from the door straight there. She asked us questions that brought us straight to a stool that we loved and bought a few. Almost in and out. Efficient, knowledgeable and friendly.
Jeremy
Marcella is very knowledgeable about the product the sell. We bought a mattress at the Henderson location.
I really enjoyed my my visit today! Michael and Danielle were great and totally awesome to work with! I will definitely be back for future purchases! Thank you both 😊
We had a great experience buying our sectional. Jeremy, our salesman, was able to answer all of our questions and helped us with what we needed. Edgar, the store manager, included deals with our purchase.
Edgar and Jeremy hooked us up
Danielle was the best , can’t ask for a better than hot
Shavon and Danielle’s service was top shelf and most helpful in furnishing four bedrooms in our new home. My experience couldn’t have been better! Dr. Craig Brown
Michael was amazing and we had an awesome time purchasing our new couch!!
We had a great experience here at Ashley Furniture on Mall Ring Circle. We went in with the hope of finding a new bed frame. We already had a style in mind, along with a price range. Their sales associate Alex Worton was exceptional, and we highly recommend going to see him. Not only is he polite and well-spoken, but he helped us find exactly what we were looking for within our price range. He was knowledgeable, personable, and really an overall joy to connect with. We're excited for our new bed frame and will be shopping again in the future at Ashley furniture, particularly this location.
Edgar and Alex walked us through options and were very kind and helpful.
Thank you for your awesome service
Great customer service went over and beyond thank you Edgard Robles
Alex is a very knowledgeable sales professional that assisted me to understand furniture quality, how to make the right choice for furniture that met our needs, and all of Ashley's support options for purchasing our furniture. Would continue buying from him as we decorate the rest of our home.
Michael was very helpful and I got to lay on my first temperpedic amazing experience!!
Alexander the great is the best salesmen I've had! This guy's better than Ashley surprised he's here
Came with my family, wasn’t expecting to purchase. alex Helped us and wasn’t pushy. Great store
I loved having the pleasure of meeting the man named Alex. He showed me exactly the things I was looking for and gave me a solid customer experience while doing it.
I worked with Alex and he was a true professional and a gentleman
Kim was very helpful and knowledgeable when helping me and my husband pick out our furniture set. We absolutely love it! Thanks Kim ❤️
Alexander was super helpful and kind. He wasn't super pushy and was kind. He was very easy to talk to and when we didn't get the price range we wanted, he understood and was respectful without telling me to "stop drinking Starbucks to save money" like most sales people do. I appreciate him and will absolutely be back to work with him only.
Ms. Kimberly Benton was the best saleswoman i have ever experience, she knew all about the furniture , she even told me how to keep the furniture maintained , that I was purchasing, & I can’t wait to purchase again and it will be with Kimberly, Ashley has a very committed employee.
She was very helpful but we will come back to buy.we just need to think which one to buy.
Kim is a great sales person and we are definitely coming back to see her!!!!
Alexander was very knowledgeable, helpful, and patient with me when shopping to furnish my apartment. Would absolutely recommend!!
Didn’t have what we were looking for didn’t spend much time.
Do not work with Ashley's, their sales reps lie and misguide you. I bought a couch from them and paid for the extra coverage for it after their sales rep told me and my wife that certain things will be covered and made it sound like an easy process to get couch fixed. Two years later I'm on the phone with service and nothing we were told is actually covered. It was a huge rip off
🤌🤌
Kaleb was is super helpful … He didn’t bother or hound me and was able answer all my questions and gave amazing feedback to help me buy my daughter a mattress. Thanks will be back to do more business.
Irwin Feder helped me and was so great! Sweetest man and didn’t pressure me at all and answered all my questions.
Spent a lot of time with mark making sure all my furniture matched wonderful guy
Great service
I’ve bought a lot of furniture from Ashley…from a new bedroom set (celebrating single hood…again), couches, kitchen table, and rugs. The salespeople are all very good…they don’t hover which I really appreciate! I will continue shopping with Ashley!
The location is convenient, right off the freeway in the Galleria Mall shopping center. The store itself is huge which is great because they have a wide variety of models on the floor. The salesman who greeted us right when we walked in was very attentive and helpful. He explained everything as we went along and made sure we were happy with our purchase.
Our experience at Ashley furniture off Mall Ring cir was one of the best shopping experiences we had at furniture store. Alex was very helpful and knowledgeable with the products. He was very patient and made sure we were happy with our final order. I would definitely recommend him and will always make our furniture purchases at this location. Alex we’ll see you in a few months!
Jeremy and his sidekick the manager convinced my wife to get a new mattress. As a responsible husband I went along with it and respect the salesmanship. Ultimately came in for a bookcase and left with a bookcase a cat blanket and a new mattress. Which should improve my wife’s sleeping habits( it won’t matter for mine I can sleep on cardboard) Overall would recommend this place as the sales team is very professional and will work with you to get you a decent bundle discount.
My girlfriend Jordyn and I were having a hard time finding a couch so we came to Ashley Furniture and were hoping this was the place we could agree on. As soon as we walked in the door, we were greeted by a nice older man named Irwin Feder who stayed by our side and gave us all the help we needed. He was such a gentleman. We ended up getting a great couch that we could all agree on in a very short amount of time. Not only that, Ms. Danielle was really great and we ended up getting a better then a box spring to take home as well. Overall, we were more then satisfied with our experience and we will definitely be returning to this Ashley Furniture for all our home needs.
Johnny did a great job helping us get a new couch. We recommend him and Ashley furniture highly
Johnny was amazing with helping me make my purchase. He was super helpful and fast.
Jeremy was a great help!
Great service, great deals. Mark was so helpful. Ask for him
Great customer service with John D.
Caleb was great. He did not bug us. But was very helpful!!! Edgar checked on us and so did Mark. Everyone was very nice and professional. Daniel was also great explaining our finance options!!! Thank you all!!!
Very helpful team members
Answered all my questions thoroughly. Made the process from start to finish extremely easy.Would ask for the Mark again. Very knowledgeable.
Marcy and Danielle are an amazing representation of your business. FOR SURE RETURN CUSTOMER! THANK YOU!
My boy Shavon took care of me. I have never felt so comfortable in a furniture store. He didn’t pressure me, he listened to everything I said and asked me what I wanted instead of wasting my time suggesting things I’m not interested in. I really appreciate my time spent here
Marcella was awesome! She was very knowledgeable when it came to purchasing our new bed. Her team was also very helpful and very polite. Clean place all around and so much to choose from!
Amazing customer service with Marcella. Introduced a variety of options and knowledgeable about products and body mechanics. Clean store, friendly staff!
Alex and Danielle gave us the best customer service experience. Amazing professionalism! If I had a daughter I’d want her to date Alex! The delivery process and team were exceptional and the whole process couldn’t be any better! Thank you Ashley and thank you Mall Ring Circle!!!
I'm not going to spend a lot of time writing this review since I already wasted time even visting this store. I came in, was greeted by a nice guy who simply pointed me to the dining room area. Three saleman who didn't appear to be with anyone, saw me and didn't even approach me. I just walked around then told the guy in the front about my experience and left. If any of the saleman at this store want to complain about not making any money, well here is the reason for that. FYI, I went to Bob's Furniture, was greeted and taken care of like a customer looking to buy furniture should be and made my purchase. I guess you guys at Ashley don't want to be bothered by customers.
Kimberly is the Best salesperson ever Loved the experience ❤️
Irwin helped me with my items and was very pleasant & efficient. Relaxing environment to make a purchase & plenty of people to assist you. Thank you, Irwin!
Edgar Robles and John Demariginy were AMAZING!!! Great service, quality of the furniture and the best customer service!!! Definitely come back again to keep buying!!!
Bought a couch today. The help Was awesome all Around. Everyone was so nice!!!! Love my new couch!!!
Great service! Quick and easy.
TL:DR - Go to Alex you won’t regret it! Alex at Ashely’s was amazing! We’ve been to quite a few places and each on there was a pushy salesman showing us things that’s didn’t NOT solve our need. Alex was straight forward and honest. We’re happy to have brought from him and would recommend anyone else to do the same. ALWAYS GO TO ALEX!!
Easy great experience!
Michael Cracchiola was amazing in getting exactly what we wanted for a great price! He even carried a piece of furniture from one side of the store to the other to make sure the set was exactly what we wanted. Needless to say we are walking away happy customers and we will be back!
Jeremy was so sweet and helpful! He helped me find exactly what I needed and I couldn’t be happier with my purchase!
Irwin and Michael were the best. They worked hard to get us a good deal and we walked out happy customers
(Translated by Google) Edgar was a great help! He facilitated the entire purchase in Spanish! The best!!!! (Original) Edgar fue una gran ayuda! Nos facilitó toda la compra en español! El mejor!!!!
Jeremy and Danielle were very helpful. They worked with us to come up with a great deal.
Irwin helped me find the perfect bedroom set and was a pleasure to speak to. Extremely professional and knowledgeable. Glad I came into this store.
Marcella and Danielle helped us pick out our new dining room table. They weren't pushy and answered all of our questions. We are super happy with our purchase and would definitely come back to this store
Our salesman was great, not pushy on the extras and a great personality . The prices and quality of items are very good. We will return again for more furniture in the future.
Walked in Marcella was great she offered helped and helped me look around . I was really happy with all her help
The salesman and checkout experience were top notch! All my questions were answered, and they made me feel very comfortable about the purchase. Will return for sure!
Marcella was very helpful and nice to work with
Shavon Thomas and Danielle Meek took such great care of us they were amazing and helped us get exactly what we wanted at an amazing price! Phenomenal customer service. I will absolutely be going back.
I was phemonally surprised with the whole situation. Went in for a new mattress. There were no vultures, no stalking and just good old respect. They were very helpful, polite and respectful. I told them I was there shopping for a new mattress and that I had checked out a couple places. We talked and said they could march the quotes from the other place and hook me up. It was a wonderful experience. Will shop with again.
My husband and I was in the Henderson store today looking for a new mattress. Kimberly was very patient and professional and the manager Danielle was very helpful too. Thank you for the great service.
Alex delivered a speedy and quick transaction with transparent pricing. Customer service was top notch. Thank you!
Alex was very helpful, great customer service
Erwin is your go to guy ! Shop with him for all of your furniture needs, I came in for just a couch and I ended up canceling my entire online order and started fresh I got way more bang for my buck with Erwin !
Irwin and Danielle they both amazing Sooooo help full
Marci was great explaining me with all the optional and informations that your company offered.
Mr. Irwin Feder was so kind. We will definitely be back soon
Marcella and Danielle amazing customer service!! 2nd visit in a month, had to come back to get more items
Marcella was great help today. She knew her products and was very attentive to what we were looking. Also the manager Marcy was a great as well. They were both knew what what great customer service is an were very great at making sure we got exactly what we wanted. I would recommend this place for anyone searching for any household furniture
Edgar and Jeremy were fantastic to work with. I didn’t feel pressured to buy anything which is always a plus going into a furniture store. I felt like we were actually being helped vs just wanting a sale.
The very best experience. Mark was very helpful.
Jeremy was a good salesman
Erwin and Daniel did amazing for my family, we were able to find the perfect bed for our daughter. Thanks guys
Michael is very helpful and friendly. He was extremely patient and not pushy at all. I came in to visit and returned to see Michael to complete my purchase
Marcy and Danielle were a pleasure. They were a big help in getting our bedroom set and had great customer service.
Klarissa is a great sales person. Very friendly and knowledgeable. Sweet and Recommend her highly.
Mark was great! I highly recommend him & everyone here. Such a pleasant experience….
Irwin is awesome. Helped ti find what we wanted with the high quality we expected.
We got the best customer service ever!! Helped me and my wife with everything and made everything easy. Jeremy was super helpful and made everything that we wanted affordable. Ask for Jeremy when you come in. The sales manager Edager was super helpful and made everything easy.
We had an amazing experience with Shavon T. He gave us time and space to decide and gave us the best price and was very knowledgeable about the different sets.
Kim is awesome so kind and knows her stuff.
Came in today looking for a nice modern sofa for my new place. Irwin got an idea of what I was looking for and showed me all options available to me. He was super kind and very knowledgeable. Thanks you Irwin!
Alexander helped us and was extremely accommodating in showing us around the whole store. He laid out the numbers clearly. Danielle also helped with comparing financing options. We left very happy and with new furniture. Will be back.
It was an excellent experience Irwin and Danielle was amazing wonderful customer service
Alex was very patient with us and made sure we got all our furniture within budget. He went above and beyond for us. Thank you so much Alex.
Alex The sales rep at the Henderson store was amazing, he made it easy for me to shop. Not pushy, but very helpful
Ask for John for furniture needs! He was the best sales person
Michael was amazing and very passionate about helping making my experience extraordinary and love him!!
Been a customer since 2005. Beautiful, durable quality furniture at good prices. The pieces make my home look great and are comfortable. The employees are friendly and not pushy; the delivery crew always assemble correctly my pieces and place them where I want them. Definitely recommend.
I had an incredible experience shopping here! John was my sales associate and he answered all of my questions and gave valuable opinions. I was able to complete furnishes my new home the day I got the Keyes without any stress, so grateful to the incredible staff at this location!
Edgar es el mejor viva 🎉 Edgar #1 in Ashley furniture !!!!!! He is the best thanks for all atenccion!!!!
Teresa Danielle Ashley give this ranking to you . Soooo very helpful and efficient. Thanks
Michael helped us find a great mattress for our needs. The manager came in to help finalize the sales. Never felt pressured through the whole process and loved the options available.
Danielle and Mark were absolutely amazing, they helped me find a beautiful tv stand, sofa and love seat for my new home. If you ever need amazing service at this Ashley furniture I highly suggest you ask for Danielle and Mark !!!
Always a great experience and great deals
Irwin Feder was absolutely amazing! He took care of the whole process and was very kind. Go Knights Go!!
Marcie was very lovely to work with. The store manager was helpful.
I been shopping at ASHLEY FURNITURE for the past 14 years, hugh selection, extremely well made at exceptional pricing. More importantly exceptional customer service
Klarissa was amazing to work with very kind and patient. She has a very personable attitude and made me feel comfortable the whole way
John DeMarigny was extremely helpful in finding us pieces for our new home.
It was my first day here. And right away John greet us with a great welcome. And guide us thru the whole buying process. Great. 5 stars.
Johnny was incredible and patient with us! We had a great experience, when we come back we will be asking for him again for sure!!
Shoutout to pablo for the amazing help!! Helped me fully furnish my home and made everything super fast and easy 10/10 recommended
Klarissa had excellent customer service! I had a lot of questions and she was very knowledgeable and patient with me. I really liked how much she took the time to listen to me about what I wanted and she walked me around the store and made great recommendations. 10/10 would return to work with her.
Amazing experience shopping at Ashley’s today with the wonder help of Pablo we were able to find everything we needed for our house. 10/10 for his customer service!
Pablo hooked us up and was super helpful in helping us find something comfy! Highly recommend!! :)
Pablo was a great help!
Incredible service kohn demarigny
John helped us today. We were looking for ideas for our new apartment. We weren't quite ready to buy, but will come and see John when we are!
Johnny was so attentive very nice guy
Mark was exceptional.. if you come to Ashley's ask for Mark, you can't go wrong with this guy. He was patient, great character
Kimberly Benton was awesome. Not one of those people that hound you around the store. She gave us different options for purchase and was very pleasant to work with. We look forward to our new furniture
Kim was so nice and helped me get the couch I wanted !!! Appreciate y'all !!
Super happy I came to this store. They had a great selection of what I was looking for & they had helpful staff. My salesperson was John D. He was amazing! Super friendly and didn't push you like many salespeople do. He listened to the vision I was aiming to achieve and did his best to find the furniture style and color I wanted. I ended up purchasing multiple furniture (a modular couch, bedframe & dining table) and am super happy with my purchases. John was patient and definitely worked with my budget. A+++++ I am for sure coming back to get more
Kimberly she's the best
Very helpful! Helped me get a discount from an email and I didn’t feel any pressure in the store to buy . Very friendly associate!
Customer service was excellent. Especially by Alex, it was a very great experience buying in Ashley.
Klarissa was amazing, patient and very thorough. She helped a ton getting the perfect mattress.
Alex Norton and Danielle Meek were extremely friendly and professional in helping us select our bedroom set! We highly recommend seeing them if you need new furniture and we will be buying from them again soon!
Fair prices and good service
Klarissa was absolutely amazing. She was friendly, informative, and very communicative. She made us feel really comfortable and provided us with all the info and details we needed to make our purchase. When we go back, we’ll definitely be looking for Klarissa again!
The customer service from the representative who helped me (Alex) and the staff was impeccable. They were thorough and efficient when trying to find the best options for me, and provided me with a great deal for the pieces i chose. (Definitely one of the better males out there as well lol)
Great people and great service. They go the extra mile to help and make you a happy customer. Shout out to Michael Cracchiola!
Klarissa was awesome to work with. I will be shopping here in the future!
Alex was awesome!
We bought two Tempur-Pedics and two bed room sets from here. Shavan, Danielle and Mark were amazing, friendly and super helpful. Made the process quick and easy. Highly recommend.
i had a great experience there, Klarissa gave me the best help and i finished the transaction fast.
Kimberly and Edgar was fantastic the best! Please ask for her for all your furniture and mattress needs!!
I had the absolute best experience ever! Mark and Danielle were professional, knowledgeable, honest, and fun! I would recommend them to anyone. I will be a repeat customer in the future.
Johnny d was an absolute darling and was very attentive! Thank you!!
Michael Cracchiola and Danielle Meek provided AMAZING customer service! They care about their customers and were super helpful! If you go to this location, I recommend asking to work with Michael. He is very thorough and Danielle is his manager and she is so awesome! THANK YOU for all you did! You guys rock!!
Alex was patient and helped us pick the perfect barstools!
Junk furniture, enough said.
My experience at this store was exceptional why because I had this great great guy named Alex. He was very kind and personable. His smile and attude will definitely draw me back to this store. 5 stars for Alex. 5
Thanks Klarissa for all your help and patience with me. You the best!
Kimberly made the experience pleasant and quick. She was able to answer all our questions and help us choose the best configuration for our new sectional. Ask for here - she's awesome!
Mark and staff are amazing.
Everybody was wonderful and helpfull.
Danielle was absolutely amazing!!! Gave my little girls toys right when we walked in and had the best customer service!! Thank you to John as well for helping with all our needs !! Seriously thank you !!
Professional and Great Customer Service Micheal and Daneilla were great helping resolve delivery. And Services
Great costumer service
Irwin was fantastic and was above and beyond. We loved him. Laureen and Mark
I was having a bad experience at first with this store and was thinking of never coming back to this store, but Danielle and Pablo completely changed it around. They were so helpful and understanding. They really offer great customer service, customer support, and satisfaction. My experience turned around and now I am a happy customer and will definitely come back and refer them to family and friends.
My wife and I went to the mall ring circle store in search of a dinning room table. Alex was very helpful and took the time to show us what they had. He asked questions to help us find the right one for our home. I highly recommend this store and will definitely be going back for my future furniture needs.
Had a great experience here! A lot of selection and very friendly associates! Would like to thank klarissa pope for the help!
Klarissa is really awesome. Really nice!! We got our living room thanks to her!!!
Amazing customer service!!!!! So sweet and informative.
They are awesome people, patience and very helpful. Must visit if you need a new mattress come see them.
My wife and I went to this store today to look at some living room furniture. We were prepared to be pressured by the sales person, but we were pleasantly surprised. He was very friendly and helpful. He was also very knowledgeable and answered all of our questions. This was exactly the type of experience we were hoping for. We were actually in and out in about an hour, which I think is great. I highly recommend this location.
Kimberly was amazing and completed my transaction in less than ten Minutes. Highly recommend her for her professionalism and great customer service.
Michael was very helpful. See him if you come in. He helped us get the best package and was able to help us find the exact furniture we were looking for. A+
(Translated by Google) How heavy the commercial that they have released on YouTube. It is awful!! (Original) Que pesado el comercial que han sacado en YouTube. Es Horrible!!
The staff was extremely nice and helpful. They were not over the top on their sales approach and allowed us to walk freely and speak freely about what we were seeing. Danielle and Clarissa were amazing. Highly recommend doing business with Ashley. They went above and beyond to assist us with our furniture purchases. No complaints at all.
Mark was absolutely awesome! I gave him my budget and walked out with a new couch! I'll most definitely be back.
We went there to buy a sofa. I have been there before with a great service and now still a great service with the help Michael. Thank you!
Klarissa provided outstanding assistance for my questions and attentive when I found the couch I liked and quickly matched a chair. Good price!
We came in store today to find a couch. We had no idea of what couch we had in mind but Irwin was great! & Answered all our questions regarding the couches. He was very helpful and we would definitely come back again!
Klarissa Pope was an amazing associate! She was extremely helpful and was able to assist in finding us the perfect sectional. She made the entire process quick and easy. Will definitely be returning and asking for her assistance.
Kimberly was so much fun to work with. We are new to the area and she was very patient with our “still shopping for our home” situation, but yet making sure we got to take advantage of the sale that was going on. No pressure from Kimberly at all. Highly recommend working with her!!
Bummer! I saw a piece that I wanted to order online but called the store to see if they have it in stock or on the floor so I can check the color. I was told no they do not carry it and that I could have it shipped to me but would have to pay the shipping which is non-refundable if the color is wrong. Ok then. :( I live not far from the store too bad they cannot ship it to the store and I can pick it up and return it if it won't work. :(
Me and my wife went in to look at a couch that we saw online and John Demarigny helped us out. When we realized that the online couch was not going to work for us, he showed us options that fit our wants without pushing us beyond what we were prepared to pay. We are definately coming back for the matching ottoman and a new matteress.
Michael Cracchiola was super helpful and made the experience a very good one. Found a very nice coffee table. Danielle Meek was very helpful as well!
My husband and I were looking for a new dresser because the one we currently have is falling apart. We went to several stores looking for something in our price range but all the stores had low quality furniture priced extremely high. We walked into Ashley’s not very optimistic. We were about to leave when Michael approached us asking if we were looking for something specific. When we explained we were looking for a quality made dresser that wasn’t priced extremely high he knew exactly where to take us. He was so helpful explaining the qualities of the dresser and the options we had for financing and delivery without being overly pushy. We came back the next day to purchase the dresser and we were in and out within 15 mins. Michael and the manager streamlined the process for us and even got us an amazing deal on their 5 year warranty. I would 100% recommend shopping here and asking for Michael.
Beware of this company. They are so kind when you buy, but try to exchange or return an item, they are rude and short. They don't care if they lose you as a customer. They're service customer is beyond rude. This store doesn't even deserved one star.
Was kind of snubbed by staff when I talked about working for DoD. Did not get an offered military discount. Was told delivery fee was a lesser amount, but then when being rung up, got charged a higher delivery fee than originally quoted.
Excellent customer experience very happy with service.
Marcella is the pefect example of going the extra mile for a client! We live out of state and when furnishing our second home we were running into quite a few obstacles. Marcella handled all of them for us and made our purchases stress free!!
They were extremely helpful when we bought our sectional here. We accidentally received the wrong facing parts of our sectional and not only did they refund us, but they ensured we will get the correct exchange delivered to our home free of charge! They gave us exceptional, prompt service and ensured we were taken care of.
Very friendly and knowledgeable staff. Great selection of furniture.
Great store. Personnel very friendly.
Michael is the MAN. He is extremely professional and went above and beyond for us while purchasing new furniture. He showed us multiple options ensuring we were satisfied and got the best item available. Danielle also exceeded our expectations when finalizing the purchase. She was went out of her way ensuring the delivery schedule worked for me.
Edgar was awesome and patient with my mom . Thanks for the great service!
(Translated by Google) Edgar and Daniel took great care of me They were very attentive to us and gave us excellent service. (Original) Edgar y Daniel me atendieron de maravilla Fueron muy atentos con nosotros y nos dieron un excelente servicio
Very helpful staff. Love them. Great quality furniture. Reggie and Danielle were very knowledgeable
This location isn’t that great!! Dropped the ball on my order. Just got my delivery and it’s wrong. Tried updating my contact information three times and it wasn’t updated. Call the store and the lady talking has the worst customer service. No compassion or empathy, just oh this is what we’re gonna do and that’s it. Waited all week for a bed, only to receive something I didn’t buy. Then told I gotta wait til they get the bed back before they can send a new one. Won’t be coming back to this location ever. The table I ordered ended up being sent without all the parts. Now I’m stuck waiting another week, no furniture and I have family coming to visit from another state.
Went to Ashley Furniture today to check out their mattresses. Was not actually planning on buying one but ended up doing just that. I had a great salesperson by the name of Kimberly Benton. She was knowledgeable, friendly and didn’t try to pressure me into buying. She was just informative and allowed me to make up my mind. It was a very pleasant experience.
Went in to get a sofa for my son’s tv room and Klarrissa was amazing. I explained to her the space and use and she found my son the perfect couch. And I appreciate that she went over everything and made sure that if we need anything she was available. Was in and out fast and got a delivery date that works for us.
Wonderful experience here! Ms. Debra was very friendly and helpful. I had a new apartment to furnish. In next to no time I had all my items picked out, qualified for 0 interest financing and I was out the door.
This was my first time making a serious purchase, and I went into the store maybe 3 times trying to make a decision on what to do and how much to spend. I was especially nervous about racking up monthly payments and interest, as I am starting Grad school in the fall. The folks at Ashley’s, and Michael specifically who helped me, worked with me to give me just the deal I needed. I didn’t feel pressured and it was a very nice experience for me and my family who were there to help me make a decision. So happy I no longer have the bed I’ve had since I was 7 years old… lol
Klarissa ain't sh!t. She's THEE sh!t. And Danielle was dope. Saving the world from crickets
Our shopping experience was great. Kimberly directed us to exactly what we were looking for and pleasantly assisted us in making the right purchase that met our needs.
I had a very nice young man named Caleb Who helped me Pick out my dresser He was very helpful and professional I Would definitely shop here again.
Marcella was very kind and helpful. She made the process of purchasing what we already wanted before coming to the store very easy and cost worthy for my husband and I.
I have been to this Ashley Furniture twice in the last week… over the weekend, my husband and I ended up finding the perfect table (Bellvern) and decided to purchase this one! Edgar and his manager helped us by price matching and we were perfectly happy paying the price we did for the quality of the table. So we decided to come back and get a couch (all for our new house we purchased) … after sitting on every couch (along with Michael and his manager, Danielle), we picked out the Enola model, which we customized and we are so happy with our purchases!!! We are making our dream home with our dream style/colors and dream furniture!! Thank you guys!!! 🥹🙏🏽
Loved working with them. Furniture is a big purchase, and they made me feel very confident in my decision to go with their store. Everything was clearly explained and there sales team never made me feel pressured to get something I didn't want. I worked with Michael and he was a star. So was their finance team. Highly recommend.
Pablo was the type of sales person i enjoy when he first greeted me at the door i had told him i was just going to look around if i needed him i would let him know and he did just that he didnt bother me once while i browsed and was very knowledgeable when i did have a question. I also delt with Pablos manager Danielle who was also very helpful and knowledgeable. Overall a very enjoyable experience i highly recommend this Ashley store make sure to ask for Pablo if you want to be left alone to browse but also want someone who is knowledgeable and very helpful.
Pablo and Danielle were amazing! They helped us with our couch and dining table. They were both attentive and answered all of the questions we had!
Irwin was awsome! He give us excellent customer service
If you are looking for an amazing sales rep, klarissa is your girl! She was so patient and kind. She knew exactly what I needed/wanted and Danielle the sales manager was top notch ! You can fee the family environment and the true passion these girls have for their guests!!
Great Customer Service, Thank You Edgar For Helping Me Find Everything I Needed You Are Awesome
From the time we entered the store Shavon took care of us. He is very courteous, friendly, and professional.
My experience with John DeMarigny was excellent! He was very personable and didn't make me feel pressured at any point through the whole purchase. If you shop here, I recommend this guy! I promise you won't regret it. Keep up the good work John and thank you for all your help!
Danielle the sales manager was absolutely amazing and our sales rep klarissa knew her stuff! took c
Michael Cracchiola has been a professional and cherish gentleman assistance he got us the best price and quick delivery. Enjoy to be a costumer of Ashley Forniture
Came in looking for a new living room sectional. Had already went to several different furniture stores already. Gentlemen introduced himself and let us know he would be available if we needed him. Called him over a little while later, and him and another female employee helped us design and order a new sectional. They made sure our price was exactly what we wanted, and that we were completely satisfied before our purchase. Excellent,non pressured experience from start to finish. Highly recommend this location and store. Excellent customer service.
No pressure, right there to answer questions. Honest and professional.
Friendly, knowledge and well explained, price, warranty and discounts.
Let me tell you out of the gate that this 5 star review would be a NEGATIVE 2, if it weren't for Miss Elizabeth at Mall ring Circle. Between shady warranty companies, and unfulfilled promises from other customer care reps, Ashley almost lost my business for life life!! Let me tell you, Elizabeth has been a God send for not only me, but for Ashley furniture as an Employee. They should feel blessed to have her, and if they didn't I can assure you thay I would have been purchasing my furniture elsewhere. Give this amazing lady a raise and a token of appreciation. As I'm sure anyone that works with her can tell you how amazing she is.
Walked in to window shop for our new apartment, but after talking with Kimberly Benton I bought everything for our place from there. She matched my energy and was the nicest person. All the furniture is amazing!
This Ashley store is located in the Mall Ring circle of Henderson. My experience here was phenomenal because the staff was not intrusive like a car salesman. Really good environment to look for furniture. The store is ready to help especially if you are going through financing like I did with Progressive Leasing. The salesman was attentive to my needs and won my business! I will buy again from Ashley Furniture.
Edgar is Very nice guy very helpeful and put the living room set together well n a bundle
Went to Ashley, wow great service. Irwin the salesman was great. Danielle the manger was so nice. Going back for more.
(Translated by Google) Good customer service (Original) Buen servicio al cliente
Edgar was fantastic! 👏
Nice store, lots of furniture pieces, sales personnel are friendly
I went to the Ashley Furniture Store in Henderson, Nevada at the Galleria Mall store. I needed a mattress, and Pablo at the desk close to the entrance was able to help me quickly, he was knowledgeable about the kind of mattress I wanted and he had a tablet to find out any additional information I might need. I was happy that there was no high-pressure sales pitch to buy a more expensive mattress than what I wanted. Good job, Pablo!!
Very upset that 3 bedrooms sets were delivered and no mattress. I was told I have to wait 2 months to get a mattress. Very poor communication with delivery service and sales team. This is not what was discussed when I competed the purchased.
Debra was fantastic and was fun to shop recliners with. Focused on two really nice ones that happened to be on sale so I bought the pair! Saved $400 as both had a $200 discount on them. Seems the whole crew was energetic and full of life. Enjoyed my experience there and I highly recommend this establishment for your furniture needs. Thank you again Douglas
Kimberley and the regional manager Jeremy we’re incredible to work with!
Friendly, helpful sales person, Tony. Went out of her way to help me find just what I needed. I’m very pleased with my experience.
I just moved into a new place and I wanted a great couch. I settled on the mitchiner drop-down console sofa. Went to ashley furniture, looked at the floor model and I liked it. They matched the price amazon had, set me up for a delivery day and treated me very well. Best part got a call the day before delivery giving me a delivery time and they were right on time. Even helped me get it all set up. Can't go wrong with these guys!
CINDY WAS EXTREMELY PATIENT AND VERY KNOWLEDGEABLE LOVED THE FRIENDLY STORE
Antonette is very efficient and courteous.
Kimberly was absolutely amazing. She didn't overstay or under stay her welcome. She was pleasant, knowledgeable and a wonderful sales person. She was friendly and just gave the best experience possible. If it wasn't for her, we wouldn't have shopped there.
Totally positive. I explained my needs and they gave me what I wanted in less 30 minutes
Not the cheapest but service is great and the furniture is of good quality
Antoinette was very easy going, patient and no pressure.
cluttered with pricy furniture, maze shaped with low decoration taste. Also the feeling of poor customer service focused on squeeze your wallet. There are around 5 more different furniture stores around, selling the same. don't go with the first, go with the best.
Great sale lady Toni
This store is amazing! Danielle and Jeremy are the perfect people to buy from they made me feel like family you have to buy from them!
Love this store, amazing people who will go above and beyond to give a 5 star experience
Everyone I talked to was very helpful and courteous. I had a lot of questions and they were all very helpful. They help me stay within the price I needed to stay and gave me ways to make what I wanted work! I highly recommend Ashley’s! Thank you!
Place is ridiculous when it comes to pricing and especially with delivery!! It’s OUTRAGEOUS!! Definitely not going back there.. got my set of couches elsewhere ThomasVille!! The pics I’m providing is NOT what I bought there and I got it for 1/3 the price and it’s much much bigger than what I was looking for and delivery was only $80
It has been a little over a year and I'm still waiting for my $934 rewards, that I was promise since I spend 10k at Ashley furniture store. Have called many times, have gone in many times and I get the run around and all they say we will work on it and will give you a call. I'm done calling and wasting gas. Please don't lie to your customers
Great sales team and customer service
It was great. Salesman was amazing.
We bought a bed and two Porter nightstands about five years ago from the Ashley store on Mall Ring Circle in Henderson. A few months ago, one of the nightstand drawer knobs broke. I called the store and spoke with office supervisor Elizabeth Overdorff, who immediately got on the case even though the warranty on the nightstands expired 4 years ago. It took a while to get the parts, but when they arrived, we received not one but THREE knob assemblies free of charge. I credit Ms. Overdorff for soldiering through the parts ordering and staying in touch with us throughout the wait. This is the kind of customer service that you generally just don't see anymore anywhere. She is a true credit to Ashley Furniture stores and receives five gold stars from us. Thank you, Ms. Overdorff!!
We just had the best experience buying our furniture for our new place in our new city. We were ready for this to be a whole adventure and even talked about keeping a nice attitude and to just communicate if we got overwhelmed. Well, the very first place we visited was Ashley Furniture and it turns out this didn’t even have to be overwhelming at all. Mark Nachman promptly greeted us at the door, took a bit of his time to explain how things ran in the store and made it a point to give us our time to look around by ourselves. We do not like it when the sales representatives are right there by us and we can’t freely discuss things with each other. He was not only knowledgeable and professional but also kind and so respectful. Then everything got even better when we got with the Sales manager , Danielle Meek. Danielle totally made my day with her willingness, kindness and happy approach while helping us out. We are done with our shopping and it was not a hassle at all!!! Thank you guys!
While the sales person was extremely friendly and did a great Job, the company does not know what they are doing. I ordered 2 sofas early november. I received 1, the other sofa was supposed to be delivered by 12-23, they called and said they would be a little late and changed it to 12-29. They then called and said they had to move it to 1-10. Then they changed it again to 1-13. Then they sent me an email saying I could get it sooner. I called them and now they say 1-5. it’s very frustrating. I don’t trust them at all now. Don’t buy from ashley unless you have an unlimited amount of time to wait for your order.
Was looking around and told a lady working there about some problems I had before. Her comment was I'm just working here until I get another job. So I went to RC Willey and spent 2 thousand dollars there.
Pablo was great. Kind, patient and took the time to ask us what we really wanted and what we thought. I bought couches, bar stools and even a bed. I will be coming back and asking for him!
Klarissa was awesome to work with! Very professional, described the product and features, very helpful in completing the sale. She gave great recommendations on other products in the store as well.
Cindy Ciprich she was awesome, very knowledgeable, great customer service... Thank you Cindy!!!
I was so greatful for all the help from the staff. We will be forever customers.
AunDreah made my shopping experience so much better this time around. All the info was correct and I got what I was looking for. Thank you !
AunDreah was a wonderful help in helping us find our new couch! Very patient, kind, and easy going. Wonderful experience.
Cindy was a great help to me and my husband. She answered all our questions.
Friendly staff. Kimberly took good care of us. She answered all our questions with patience.
Cindy C. is an expert when it comes to all things furniture. Very patient, helped us pick furniture that goes well with our vision and is all around an amazing lady. Looking forward to seeing her again!
AunDreah was awesome, helped us quickly secure bar stools and even got us a deal for lower than the sticker price. Will be back to continue furnishing our new apartment!
Best experience ever!!! Michael Cracchiola very nice guy made the shopping for new furniture fun!! Very nice sense of style!! Can’t be more thankful.
Great customer service!
Cindy was a huge help on finding the sofa and loveseat that I needed.
The best customer service I have had in a very long time. Aundreah did a great job and was able to give me information about the product.
Danielle Meek was fabulous to work with! So as Michael Cracchiola! If you want great customer service, see them!
Michael Cracchiola is one of the best service agents we’ve dealt with in the Ashley stores here in Henderson and in CA (albeit a BAD experience with a sales person in the CA store!)—Michael was awesome: we ended up with multiple purchases due to his great knowledge and service.
We had the pleasure of working with Marcie during our visit. She was very knowledgeable in helping us pick out benches to configure as a corner bench in our dining room. She also helped us pick out a beautiful fireplace insert for our new TV stand.
Jeremy & Danelle were excellent in customer service & a great help in getting me what I needed. I will definitely shop again with them.
Mark Nachman (store associate) made our experience easy, quick, and concise. I don't like going into stores where salesmen are overly helpful and extra with their pitches. I'm simple - I know what I'm here for and love people who streamline the process. It helps that he's super courteous and genuine. Perfect representatives. Will definitely be coming back to this store!
Mark was extremely patient and offered great customer service. Definitely let us look and make our own decision. Was not pushy whatsoever Highly recommend this store
Went in with a very specific need for a chair. Mark Nachman was awesome he really took care of us. What a awesome Veterans Day!!!
Great experience were very friendly and efficient!!!! Will be back
Toni was very helpful and caring about what I wanted. She found exactly what I wanted and more.
Helpful and patient staff. sales rep willing to do search and research and arrange a next day pickup.
We are very happy with the help and expertise Michael and Danielle provided us. I had no idea what style or how to choose the right sofa. They took one look at the space I wanted to fill in and customized the perfect living room set for us. Thank you Micheal and Danielle, you guys are the next best. By far the best customer service!!
Came by to buy our new coach, was able to get exactly what I wanted and was helped by the amazing Cindy! Thank you again!
Aundreah was amazing ! She helped me find the exact coffee table that I was looking for!
Amazing experience! Aundreah was absolutely amazing to work with, she was extremely helpful and got us some great discounts. Totally would recommend coming here and working with Aundreah.
If you go to Ashley furniture, make sure you ask for Cindy. She is a delight and the customer service is excellent
Great service and price!
Cindy was wonderful, helped me find the perfect Sofa Thank you, Cindy!
Recently visited needing to find a replacement part after movers damaged my dresser and needing to buy a new entertainment center. Amanda is Customer Service found my part quickly and got it ordered. Very quick and professional. Salesman Irwin was patient and helped me out along the way my 50 questions. Will continue to buy furniture from Ashley and will recommend this location to friends/family and strangers on the internet.
Mark was so helpful & never pushy. It was a pleasure shopping for furniture. We did make a purchase. The delivery men were very professional. They installed & cleaned up when they were finished. Ask for Mark when you go into this store location.
"Shopping at Ashley was an exceptional experience from start to finish. The moment I walked in, I was greeted by Shawn S. who guided me through their vast selection of furniture. Their showroom showcased a variety of styles, from modern to classic, ensuring there was something to suit every taste and budget. Not only was the quality of their furniture outstanding, but the prices were also surprisingly affordable. I found exactly what I was looking for without breaking the bank. The delivery process was seamless, with the team ensuring my furniture arrived promptly and in perfect condition. What truly sets Ashley apart is their exceptional customer service. The staff went above and beyond to address all my questions and concerns, making me feel valued as a customer. Overall, I couldn't be happier with my experience I highly recommend them to anyone in search of high-quality furniture and top-notch service. I'll definitely be returning for all my future furniture needs!"
Antoinette Castro was great, she allowed my wife and I to look freely through the store and not crowed like most other places. She gave her input and showed us some really nice pieces, but was never over bearing. We settled on a couch and love seat, in which she did a great job working with her manager on the price. I would def recommend asking for her.
Furniture is just too expensive with questionable quality given most if nor all is made in China.
It was fast and wonderful ,Cindy and Danielle gave me 5star service...very happy
We went in to buy an additional piece for a sectional we bought a few months ago (which we love). Cindy was very helpful and knowledgeable. 10/10 would recommend
Cindy helped us a ton and was awesome. Loved the customer service and attention to detail. Can’t wait for our new couch.
Cindy greeted me as I walked in and was very prompt in helping me find what I needed. It was quick and easy and I feel great about my purchase
Kimberly was amazing during our experience at the Ashley Store in Henderson. Very friendly and helpful. the store manager was also wonderful and even helped entertain our toddler with some Halloween toys. Very friendly staff and efficient check out process
Bought a sofa back in July , supposed to be delivered august. first two deliveries where damaged. Got 4 deliveries setup after that always got canceled a day before and now the say delivery until december. Horrible warehouse communication and customer service. Never buying in Ashley again.
Debra was so easy to work with. She was also so patient with me. I would come to Ashley and work with her every time. Thank you for be so amazing Debra!!!!
Danielle & Debra, Wow! Amazing & so refreshing to still find friendly & knowledgeable staff!! Loved that Debratook the time to explain things & even somehow talked me into an Ashley credit card! Thanks much.
Poor after purchase service
What a wonderful experience we had today shopping at Ashley of Henderson Edgar was so helpful he help us pick the best bed frame, he explain with detail every step of the way, thank you Edgar we definitely be back!!!!
Great experience with Mark!!
Johnny knew exactly what I was looking for.
Irwin Feder deserves a raise as his expertise and professionalism go above and beyond what one might encounter shopping for furniture. My husband is disabled and Mr. Federal treated us with respect and grace. You have a winner there! Thank you!!
Nice stuff. Aggressive sales people
I ordered a sectional from Ashley Furniture in Henderson on 6/27/22. The order was supposed to be delivered in 6 weeks but wasn’t delivered until almost 9 weeks (after multiple calls). My husband accepted the delivery but the sectional we received was entirely entirely different than the one we ordered in store. My husband works till late in the evening and I am busy with school. Calling them doesn’t help as you are placed on hold for hours. My husband also didn’t want to wait another 8 weeks but I was not happy because it was not what I wanted nor ordered. We finally went there in person to talk to them (it’s been a week) to tell them that these are different couches and they told me that their policy is 3 days and only for damage/defective items. The item was neither damaged nor defective but we received something other than what we ordered. The 3 day window was in the fine print but we didn’t read that nor did anyone accuse us verbally of a 3 day window. We talked to the office manager Alicia and the store manager Sabrina but they said they can’t do anything. Initially, they kept insisting that the incorrect sectional was, in fact, what we had ordered in the first place. Then they agreed the wrong sectional was sent to us. After they noticed the three day window was up, they kept referring to that. I am making payments for something I did not order and I am stuck with it. As we were about to leave, the office manager Alicia and store manager Sabrina started laughing loudly at something. Could’ve been anything, but obviously I didn’t find anything amusing in our interaction. I am just angry because I am spending my hard earned money on this couch every month but its not even what I wanted. They said we can try calling corporate but we know nothing will happen. This was the Mall ring circle location near Galleria mall. Just wanted to vent and let everyone know about it. I will never shop from there as they are not honorable. It was a bait and switch. I am attaching the pictures in store and the one on their tablet that they showed us versus what they gave us. The quality and design are subpar to the one we liked. Be careful of where you spend your money and just because it’s a big name-brand store doesn’t mean they are honorable with keeping their word. I just wanted to spread the word.
I was lied to about delivery details and a couple other things. They assured in store that it was a miscommunication and that my wife and I misheard them or heard this from another store. Talked to someone over the phone from corporate after delivery they said it is a recurring situation with this location and deliveries. Love my mattress but will go around the corner to Walker Furniture to pick up new bed set and mattress for my parents this weekend.
(Translated by Google) Very good attention if I remember correctly his name was Julio (Original) Muy buena atención si no mal recuerdo se llamaba Julio
My experience doing the sale was fantastic, after the sale was completed is where the disappointment came. The bed was delivered with one the short legs for the slack to hold the up missing also a missing screw, call the store only to be on hold for more than 30 minutes with no resolution. It’s a furniture store you have to have extras for situations like this. Bad customer service, leaving me to feel that now the sale is done no need my concerns do not matter
Recently purchased a new home in Henderson. Went to the Ashley store and met Cindy C. She was amazing. Ended up furnishing my entire new home with Ashley products. I couldn’t be more happy with how professional and knowledgeable Cindy was! Thanks Cindy!
Our salesman, Irwin was great. Took care of our needs. Was tremendously hopeful.
Bought a couch on Memorial Day. Said I would receive a $180 voucher in my email for purchasing the couch. Lady even confirmed it on the phone from the same store. Haven’t received the voucher and when I call they never pick up. Preety disappointed. Couch is preety decent though. Could be better though for $2000
I don’t even know where to begin. We purchased a 5 item bedroom set January 1st 2022 and we still don’t have it all. It took 6 months to even start receiving the pieces we ordered (We were told 5-6 weeks at the time of purchase.) 2 out of the 4 pieces we’ve received so far are damaged and we’re still waiting on a tech to come out and look at them. We were supposed to receive our last piece last week and the delivery drivers never showed. I confirmed date and time 3 times and they still didn’t come. We went into the store last night to speak to a sales manger (Sabrina DiBlasi) because you can never get correct information by phone. We were told she would be with us in a few minutes. We sat there and watched Sabrina test out a mattress with another employee while we were standing there waiting for 5-10 minutes. Like, are you kidding me?! We couldn’t believe her behavior. Sabrina DiBlasi has been giving us the run around every time we visit the store. It’s unfortunate the quality and customer service is so bad because when you walk into the store everything looks so beautiful. Do not shop at Ashley Furniture! We will never purchase anything there ever again!
Good selection and sales people
Excellent service. Andrea was a big help and we bought exactly what we had shopped for. I am not a shopper but this experience was great!
I purchased some couches and one of them broke within 6 months of owning it. I was unable to get help from the techs that came out to inspect it or customer service. You can not get through the phone to actually speak to a person and whoever does the text messaging is pretty useless also. I went into the store and spoke to Elizabeth Overdorff and she was awesome!!! She took care of the problem in less than a day!!!! The sales lady, Marcella was knowledgable and helpful also. Those two ladies rock and changed a disgruntled man into a happy customer.
DO NOT BUY FROM HERE!! Go anywhere else but not here. Absolutely the worst buying experience ever. I purchased furniture on November 30th, 2021 and I'm still waiting for the rest of it. I was told 6 to 8 weeks when I purchased in store. Received a call in March 2022 for delivery confirmation (I completely cleared out my livingroom donating my used furniture entertainment center and all so I was ready for the delivery) When they arrived they informed me it was a partial delivery which no one ever said would be partial. Over the next few months I have received a piece here and there. It's now July 9th 2022 and was supposed to get the final pieces but they canceled my delivery until next week. WILL NEVER BUY FROM ASHLEY EVER AGAIN!!!
Ashley furniture has low ratings for a reason, unfortunately it’s not the fact that they have terrible customer service, these salesman are sharks and are out to make there money. This is more about overall experience. Furniture not being delivered as expected would be overlooked if it wasn’t for the fact that they called to verified the address, & cross streets the wrong address excuse was a lie. The delivery team can choose not to deliver furniture if they have an incorrect address, even if there are still in the window time. They can choose to ignore obligations if there team wants to get off early. What happened yesterday was an eye opener. I will not continue business with a company that hires a third party team and doesn’t hold them to complete their job. So buyer beware, if you have no job then order from them- it’s definitely a gamble
Was mediately attended to when I walked in. I knew what I was looking for and Kaleb took me right to it! Looked at another option or two before settling on my original item and made the purchase. Setting up delivery amd installation was a breeze!
Did not find what I was looking for but wanted to share an unpleasant experience while in the Henderson NV store this morning. Two office staff employees were arguing. (back office not floor sales). The argument was very loud, heated and vulgar. Very unprofessional and displeasing to any customer in the store. One sweet salesperson apologized to me . Bad business.
We went to four furniture stores looking for a deep seated couch and we found it here. Our sales person, Maricella, was super personable and my couch was delivered in a week. Dogs, kids, and adults approve!
I ordered a couch and chair. They told me when i bought it it was In stock. When the delivery date came they postponed and stated it was in stock and I would have to wait. So they rescheduled delivery and I waited for hours for the driver to tell me he didn’t have the couch with him and didn’t know where it was. I am a psychologist so I need the furniture to see clients. Which means I can’t work till I get the couch. I called and no one has any answers for me. I’m so sick of covid being the excuse for poor work ethic and just being lazy
Don't waste time here, go to RC Willey. I went to buy a living room set and kitchen set. Understaffed, no help, spoke with Danielle the manager but she couldn't order with the same speed and effectiveness of online sales because they order from different warehouses. I ordered online and they cancelled my order.
Most horrible experience ever. Was told our mattress would be delivered by the fist of June. Never showed up. I called them to find out where the delivery was and the lady who answered was extremely rude. Did not even acknowledge the new date they moved it to without informing us that it was even moved. Should have definitely read the reviews first, looks like everyone has the same issue with Ashley Furniture and delivery. Canceled my order!!
We were very pleased with all our transactions with Ashley Furniture. Our salesperson was Marcy. She's always very helpful, patient, and knowledgeable about the furniture. We won't shop anywhere else because of Marcy and the quality of furniture at Ashley.
I came here yesterday with my friend and I was super excited to shop for my first home. Upon arrival the employees were just looking up and down at us but didn’t even bother to ask us if we needed any help or if we had any questions. We were also followed around the store we got uncomfortable and left. This was not the experience I was expecting at all .
Unreliable and junk furniture and service is poor
UPDATE/ its now October 2022. STILL NOBODY HAS COME TO REPAIR FURNITURE DAMAGED BY IRATE DELIVERY GUY ! Now this is the Henderson Nv store. We had our furniture delivered 5/11/22. We are in Arizona. The driver was irritated he was lost for quite a while (Before calling for directions). He was very annoyed as he had to break down existing bed frame before assembling the new bedroom set. Complaining he only had 20 minutes to complete the job. He began slamming items around and damaged 2 of the 4 drawers that are part of the bed frame. He took some photos and left stating someone would contact me for repair or replacement. Well, it’s 3 weeks later & can’t get a response from this store. We bought 2 entire housefuls of furniture from Ashley furniture. Lake Havasu Bullhead city & Henderson Nv. Henderson Ashley home store is the ONLY STORE WITH THE RUDEST-DRIVER AND ZERO FOLLOW UP CUSTOMER SERVICE . Just sad we spent $ 34,000. Glad we only bought one room from this store. Just sub par customer service. I am certain I will get some computer generated response. Sure would be pleased to get a response from a person. I DO NOT RECOMMEND THIS STORE!
very professional Mark!!
As of this morning I have had my 7th scheduled delivery canceled. Customer service doesn't care and only say sorry there is nothing they can do. My table has been on order since November 4th 2021 and as of today's cancelation they say June 20th. They are clueless and either lie intentionally or they truly don't know how to run a business and provide good customer service.
We have been waiting 5 months for our chair. We were told the latest should be the end of February and now the date for delivery keeps getting pushed back. I'm told that I'm the first in line for the chair but every time I call, I just get the run around. I will never buy anything from Ashley again. If I don't get my chair by the 15th (the new delivery date) I will be returning the couch I got to match the chair and go elsewhere. Horrible customer service. They can't tell you anything other than " all the computer says...."
Chandler at the Mall Ring Circle Location in Henderson gave me the most professional customer service today! She was patient, kind, she answered all my questions and took the time to inform me of my delays and possible up coming deliveries. I order my furniture at the end of January/ early February and I am still waiting for my complete order to arrive. It is employees like Chandler that make you feel like it is all going to be okay. Thanks Chandler! I just got off the phone with Lupe and she too was professional and gave me a friendly and hopefully accurate delivery update on the arrival of my furniture that was ordered at the end of January.
I’m still waiting for my furniture!!! Is about two months and when I bought here they Never told me nothing about it !!!!
Very pleased with customer service!!
Not a store review but an online order review. Order 725007022370. After 6 phone calls and several hours on the phone with customer service I am waiting for a call from the delivery people in regard to a delivery originally notified via email would be on April 22 to 89123. Call is supposed to be in next 24 to 48 hours. No call and the order will be cancelled in hour 49.
Worst place to purchase furniture!!!! I purchased several pieces (couch, TV stand, coffee table, 2 shelves, sofa table) on Nov 30 2021. In Feb I received the couch and tv stand. As of April 24 2022 still waiting for the rest. I was informed I would receive coffee table in March, shelves in April and the rest in May. March came and went so after being on hold for 3 hours with the store I went to the store. The manager seemed to be helpful and had the girls look up my purchase. He proceeded to tell I'd have coffee table and shelves by mid April and did give 400 store credit (not very useful with their prices) so I did and exchange of sofa table and his credit for a dining room table. At that time I was still getting my delivery in April and dining room would be July. Well I never received April delivery as they called the other day to say we will not be getting anything in April but now May and rest in July. Why would anyone want to wait 8 months for furniture. Go anywhere else but Ashley furniture!!!!
Cindy took care of me and she is 5 🌟 her self. She made it fun. I don't always think of spending money as fun. But with Cindy it was.
Store continually blames Covid for their ineptitude. Manager of the Henderson , NV store, John S. when calling to follow up on our April delivery date, he blamed production for it now being moved back to mid May. This is interesting to me because , he called production in March and said the delivery would be in April. Declining to discuss my disappointment and continuing to use the excuse of COVID, John declined to discuss the matter further saying we have already discussed this is March. In 3 different occasions in the conversation, he said I do not want to rehash what we previously discussed, even though this was a new problem. He stated that if we were that unhappy and production was not completed by 5/13/22, he would send a truck to pick up the 2 pieces of the 3 piece sectional we purchased which I said did not make sense to me. He then , what do you expect me to do? At this point, I firmly stated in a loud voice, get it delivered be fore May 13th as we will not be home as we are getting married. I then hung up on him. If there was a scale of 1 - 10, 10 being best, he would be a negative 99.
Great selection but 139 dollar delivery fee is ridiculous and they don't even take away your old furniture....BE CAREFUL
Great experience found exactly what I was looking for and more. Friendly staff the assisted with my 4 yrs old while I shopped because she was having a melt down. The furniture is modern also
The salesperson today was incredibly helpful, informative, patient and knowledgeable. No pressure sale.
Poor sales assistance. I was looking for floor lamps and was told to find one on Amazon!!
Bought expensive sofa and loveseat, almost $6,000 total. Leather wore off in less than a year. Reclining makes a horrible noise. It is total junk! They won’t honor warranty because they said I bought it more than a year ago, even though it wasn’t delivered for two months after that. I guess I spent money to warranty furniture I didn’t have for two months. I did buy an expensive 5-year extended warranty. Ashley told me that I would have to deal with that third party insurer directly. What a pain! I will never go to Ashley or buy from their stores again.
Wanted to cxl my online order bc price is $10 more than amazon.. called CS n i was number 64 on hold .. unable to cxl thanks a lot “great customer service!!” Smh .. never again!!
Our salesperson was amazing. No pressure. Good info. Straight to the point. No BS. Listened to our needs and gave good info for items that were better. In the end made the purchase and will return for future furniture needs! Glad we decided to go here to compare with other places!!
(Translated by Google) Variety of furniture to select good prices ☺️👍🏻 (Original) Variedad de muebles para seleccionar buenos precios ☺️👍🏻
Costumers service are great furnitures awesome ❤️
Nice variety
Will probably end up buying here. Prices more reasonable than RC Willey and quality seems good
Excellent! No pressure, walked in knowing what I wanted, ordered it (knowing if would take a few months to get), got free 5 year warranty! Wootwoot
Great customer service!
When you buy your first new house, you want to fill it with furniture that isn't hand-me-downs. And after my mom told me that Ashleys was having their big Presidents Day sale, my husband and I decided to take a look once again here.We had pursued about a month earlier and didn't really love any of the couches or tables, but we did find a bed we loved. We figured we head in and see if it was on sale. When we walked in, we were instantly greeted by Michael C. He asked if we needed any help to just come find him and even told us that he could probably get us up to 50% off that day. We had originally started the day thinking we were going to buy our couch, but after hearing that, we mosied back to where the bed we had seen a few weeks prior.We fell in love with it, and I even loved the matching dresser and nightstands. It was a pretty big deal, since we both really couldn't agree on anything. Michael made his way back to us again and checked in with us. He ended up starting us a mobile cart on his tablet and as we talked and looked around, he kept adding more and more discounts for us.After we decided on the bed, we decided we needed a mattress. Of course, I know the sales people here are supposed to get your started on the temperpedic cuz it's the most expensive. But we ended up going with a different mattress. Again, Michael was super helpful and patient with us, as next to our house, it was the biggest purchase we've made in a while hah.When it came time for us to finish and check out, we applied for the financing. They offered up to 60 months, even with the 40% off, but Michael's manager said they didn't want to finance that for us since we weren't spending enough. Not totally sure how close to $7K is not enough, but I do get we did get a lot of details. My husband was ready to walk out haha, but I told him hey, we love the bed and it's super discounted, let's just try to meet in the middle with them. Michael ended up advocating for us, and we even put some money down, so they got us a little bit better of a deal, which was great.This store definitely has a lot of options and I definitely think the best time to shop has to be when they have a sale, otherwise, dang, you'll end up paying a lot. But, my parents have bought furniture here before and have had it for years with no issues, so I know they do make some good quality stuff.Now, I just have to anxiously await our new bedset, which thanks to the pandemic, won't be here until 1-4 months haha. But again, big thanks to Michael C for taking such great care of us!
Just want to give a HUGE shoutout to Cindy ! She’s amazing & extremely helpful . Without her I don’t know if this deal would’ve got closed but thankfully everything went well !
Big selection of furniture pretty much everything you would need. Very friendly staff and helpful managers
If you have to call and for anything like getting your warranty information, there are over 200 calls in queue. I had tried to get through for months! I finally get my warranty information and told I can’t use the warranty I purchased on a couch that disintegrated and that I should have called sooner!!!! They will cover cigarette burns but not bad product. I was sold a useless warranty since it doesn’t apply to leather and our piece doesn’t have anything mechanical. We have spent thousands with this company and will never go back.
Had a great and easy experience thanks to John DeMarigny! He packaged up a great deal for me!
Showroom was nice, fairly wide selection for all your needs, but like all furniture places, waaaay overpriced. Our sales assistant Kathleen was pretty knowledgeable of their products. Unfortunately, with the supply & demand pushed to the limits, you can count on having your items delivered in several different shipments over several weeks, maybe even months. I will say that their delivery team is great. They call when they're 20-30 mins away from your residence which helps a lot so you are not sitting around waiting.
Extremely disappointed in this store and Ashley in general. My husband and I went to this location to view an item that was on sale in the circular I received in the mail. They had sold the floor model so none were available to view. They advised we go to another location. After attempting to call that location and being on hold for 15 minutes, I was transferred to another store. That associate then told me that sale was only a corporate offer and I would have to order online. I find that quite odd.
Great selection, great prices, easy to find help and get our questions answered! Thank you for making shopping for our new ottoman so easy!
Great inventory. Staff and manager very helpful.
Great salesperson found what we wanted.large selection to choose from. Nice furniture.
Great job with Shavon and the General Manager!! Thank you👍
Katherine was fantastic. Very professional and knowledgeable. Helped us get exactly what we were looking for.
Cindy as always had great ideas for furnishing our new home...
If you need furniture anytime soon, DONT go here. 5 months and still no furniture. They give you estimated delivery dates and keep pushing them forward. I'm assuming to keep your hopes up? Who knows.. last time I use them.
I was very pleased with the sales person her name is Jissel Olivares. She’s was very delightful in showing me the recliner I wanted and very helpful. It’s was a great experience with me and I would come back again for more future furniture in the Ashley furniture store!
Not a lot of styles to choose from. Only a couple of different themes to work with.
Absolutely horrible experience. Our salesman Pablo was absolutely useless. He kept walking away to be on his phone. Then I find a chair I like and asked him if there is a way to plug it in to see how it works. He didn't know where to look for the cord and I had to show him. Then he says it runs on a battery and im showing him the plug that needs to go into another wire for the wall. Then makes me the customer loft a heavy electric recliner by myself to plug it in while he just watches. Then I said ill take 2 and he said the bad news is this are 3 months out. Maybe you should of said something before making me lift it twice. We told the manager and they just laughed and didn't care.
If I could give negative stars I would.. I ordered my living room set in February. I was told I would receive them at the end of May which I was very much okay with. May roles around and they say it will be June.. same thing again June rolls around and now it will be September to which I start getting frustrated at this point. Sure enough September rolls around and was told it is now going to arrive is November which is absolutely ridiculous at this point. I understand COVID set everything back but to consistently tell me dates that are absolute lies is disrespectful. Called again yesterday and was told it won’t be arriving until the middle of FEBRUARY an entire year after I placed my order. I will NEVER order from this store again. They unapologetic Ashley’s is a JOKE!!!
This rocker/recliner is the most comfortable chair I have ever had. I love it. Only one problem when it is tipped all the way back I (I'm an elderly woman) I have trouble closing it up. But despite that I love this chair.
Busy on Black Friday, but plenty of help available. Nice courteous sales people, knowledgeable and professional. Thank you.
Nice store. Cindy is very friendly and helpful.
The staff and manager are outstanding !! Highly recommend
I went to the store in Henderson and Shawn Kelley helped me to select the perfect tv stand with fireplace. He was very kind, professional and absolutely outstanding. 🥇Thank you!
I just move from California and needed a new mattress. Went to Ashley where I met Cindy she was so knowledgeable about what mattress would work for me. I had just left MattFirm and the person there knew nothing. Cindy was amazing, I’m sleeping like a baby.
The customer service was OUTSTANDING! Go see Nathan he will definitely work with you to get what you want! The staff goes above and beyond the norm. Need new furniture go to Ashley Furniture in Henderson NV?
This was my first visit (and last) to an Ashley store. Very unpleasant shopping & purchase experience that was so unnecessary. Despite interest and subsequent purchase of a $2,500+ couch, store manager was more concerned about use of a facial diaper in a cavernous space than a sale. Literally in the middle of purchasing the furniture and she said I'd had to leave the store if I didn't comply. I'll be purchasing furniture elsewhere.
Wonderful
Went to a few stores before Ashley as we are new to the area and didn't realize Ashley was around...We found the perfect dining room set for our new home. Cindy was amazing......
ZERO stars. After waiting 2.5 months to receive my items (which I understand due to Covid delays) the day of delivery only 3 of my 4 items arrived and 2 of those 3 items came damaged. Their policy is that if your items come damaged the first time, you are then considered "VIP" and they will now check the items for damage before they arrive. How is that VIP treatment and not regular treatment??? They rescheduled my delivery for the next week but during those few days I received numerous calls and emails changing my items and delivery date. One minute all three items would be coming on a certain day, the next I would be receiving partial deliveries. I had to speak to a manger in order to get everything resolved and called customer service at least 10 times while waiting on hold an average of 30 minutes each time. My delivery time was supposed to be from 10:45 to 1:45. Got a call at 11am that the truck was late and it would come at 2:10. At 2:45 I had to call to get an update as they still didn't come. I was then told 3:45. I called back at 4:15 because they STILL hadn't arrived and they finally showed up at 5pm. HORRIBLE EXPERIENCE AND I WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN IN LIFE. Ashley is incompetent, disorganized, and they do not care about their customers.
Exelente
They did have nice furniture options. However, the sales person was pushy and a bit rude, and we ended up finding the same set (made by Ashley Furniture) at RC Willey. The sales person followed us around the store, literally creeping around corners. We we finally decided on what we wanted. We were given one prices, then a bunch of things were added that ballooned the price $1000 (insurance, delivery fees etc). When we showed a bit of hesitation at the price chance a comment was made about how maybe we could put it on several credit cards. This is when we decided to leave. I later found the same set, and with insurance and delivery, we paid half of what we would have paid here. It's the same furniture, not sure why it is marked up.
Horrible experience!!! Ashley Furniture in Henderson NV, is the store we ordered my daughters bedroom set back in March 2021, it is now September 2021. The customer svc rep and a manager told us today that the reason they don't have our bedroom set ready for us (6 months later) is because whenever they receive parts of OUR set and another customer orders pieces of the same set, Ashley Furniture takes that piece from our set to sell and deliver it to the new customer that recently ordered it. This is insane, that means our bedroom set will never be complete for us to get a delivery date. On top of this my husband and I have made numerous calls and all we get is that the date has been pushed out. Not one Ashley Furniture rep has ever taken the time to call us. Horrible customer service and HORRIBLE company!!!!!
Furniture selection is good but overpriced extremely. you can go online and find the same furniture delivered to your house and assembled for much cheaper
Over priced
Actually Ashley Furniture was our third choice while we were out looking. I had always thought they were too expensive. But in comparison to the other two, Ashley was right on. Quality was an issue and although I paid a little more at Ashley the quality was there. The Sales Person was Cindy and she was very good. She knew exactly what she was doing, making our purchase a breeze. I would recommend her for anyone who shops at Ashley’s.
Marcy was amazing. She pointed us to exactly what we described, referred us to a protection plan, even helped us with a previous order. She was thoughtful and knowledgeable!
Good quality furniture
Our experience was great from start to finish. I am going back for the rest of the set if I do find that we have the room. I’m going to buy my couch there too
The representative Jissel Olivares was fantastic great service patient and kind’
People were nice. However, when we called to get our delivery time, they had completely changed the delivery date, with out informing us.
Great price, great service!
I love this store and the people who work there. Marcy and her coworkers are so helpful with picking out furniture pieces to fit your style and area.
Completely trash service. Was told our furniture was in stock and should receive it in a couple of days. Now still waiting a month later and every week it keeps getting pushed back. Canceling order will not go through them again.
Shopping was easy and with no pressure from the sales team. Edgar was very professional and a pleasure to work with!
Its good to have a large excellent Home Furniture Store in town, not all stores in the country have such a large collection and options to be able to try in the store. The customer service was very good in my experience. Prices are decent and financing options are reasonable.
Keona was very professional and personable. Knew her stuff! Highly recommend her.
I had a great experience, my sales specialist Katherine Johnson was amazing very professional and helpful
Prices were too high and the sales lady would not budge on the prices.
We found exactly what we were looking for and the staff was very friendly and helpful. Our order was shipped within a week right to our house and delivery was free. Every other store we looked at was 6-8 weeks out for delivery.
Great experience, Irwin is the best 😎
Marcella is awesome. Thank you so much
Wanted to buy 6 bar stools, repeatedly mentioned the need to have it delivered by Monday; they checked the computer and promised delivery in 2 days, 30 seconds later we went to pay and suddenly only 4 in stock...
The Sales person did good job helping us to pick the right furniture. After that it was down hill, getting a timely delivery was a nightmarish. We had to rejected a men’s dresser because it was warped. Now trying to get a replacement is like pulling hens teeth.
What a smooth purchasing experience! It was so streamline. Marci was the greatest saleswomen. She was so knowledgeable and helpful.
I lam currently across the country but with the help of salesperson Irwin Feder in the Henderson NV store, I was able to order furniture and work out delivery to my home in NV to arrive when I will be there next. The corporate representative Karen was also very helpful in setting up delivery on a specific date almost two months in advance. I look forward to receiving my furniture.
I great place to shop good customer service.
If you're opting for name brand, high quality furniture then this is the place. We bought family room, dining room and outdoor patio furniture. It was time for us to do some upgrading. The large in-store selection let us sit down and get the feel of what we were buying. They had good sale prices and zero interest financing for the July 4th holiday. Sales staff was friendly and helpful without being pushy. We're looking forward to delivery and setup in about 2 weeks. RECOMMENDED
I never have bad service with Ashley Furniture but I do wish the in store locations would make all options known like the website does. When you order online you can choose free doorstep delivery. So you have to build it but it's free. In store, they don't tell you that you have that option. They just give you the price with the delivery fee added on and don't tell you that you have any other option. I made the mistake of not inquiring about that at the time of my most recent purchase. So I'm paying an extra 100 dollars for something I wouldn't mind building myself. But that's what i get for not asking if I had another option.
We ordered the furniture in March. They told us it would take 2 months to deliver our furniture. We wanted it by July 10th for a special event, and they changed the arrival dates 4 different times. We canceled our order. Incredibly untrustworthy.
If I could give it 0 star I would like too not only this store the entire company it's too bad feeling sorry to waste my time for about 50 days on wait for delivery and the date keep changing I been scheduled two times to get my order delivery and always night before receiving a call to cancel the schedule. DONT WASTE YOUR TIME WITH THIS COMPANY.... so many out there and they trained the employees how to provide the right service with customer respect. I'm not expecting and I don't want I responded back from Ashley to tell how sorry they are... You guys deserve lase than 0 star.
Worst customer service ever! One person says one thing the other says another thing and both of them are wrong... ordered our furniture in March and still haven't recieved it. They never answer when we call definitely have to show up at store if you want answers and to talk to someone! Do not waste your time! Shop elsewhere ..lucky you if you had a good experience with them..definitely lots of bad reviews just do research
Lupe took an order of the phone for a part you can't buy online. She was terrific she really listened to my situation. We had purchased a sectional pre covid and should have bought a armless addition seat. After you buy it you can't add it after so many days. However with covid we were not able to make any changes so she did us a favor. Thank you to the team.
We had a great low-pressure experience at Ashley. Shavon was an excellent salesperson, he was super friendly, didn't make us feel like we had to make fast decisions and worked out a great price for us. Overall it was a very good experience. I do wish they had a little more modern furniture selection but there is a very large selection of lots of styles.
Our Sales Representative Edgar Robles is and was outstanding. He is Professional, Knowledgeable and went above and beyond to help us. Go see Edgar he won't disappoint.
Excellent store. Michael C. Was very professional and helpful.
Place was great we walked in even though we were Not greeted Edgar a sales person was great walked us around the whole store and gave us the best deals he was a great sales person if you guys are looking for furniture please ask for Edgar
Our sales person Debra P was FABULOUS! She made the new bed decision fun and her personality even made the financing a great experience.
I bought a beautiful power recliner and Irwin feder was amazing!!!
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Everything that we tried to purchase was on back order and we weren't told until we called to find out why we hadn't heard anything in a week or two. Canceled most of the order except a dining table and some rugs, but those are. When they were delivered the team put everything together and cleaned up after themselves. Would have been better to know things were on back order when I first ordered but what can you do.
Our interaction with Marcy at the Henderson store on Sunset was superior to any other furniture buying experience. She was warm, friendly and extremely knowledgeable. There was no pressure to buy anything. She just genuinely wanted us to have the best furniture pieces possible based on the layout at our home and our budget. Without hesitation, I would recommend friends, family and anyone else for that matter to go see her!
I ordered furniture, which was delivered, on time. I had barstools that were part of my purchase. After only 3 months one of them broke. I have not been taken care of. There was not an offer to replace defective products. I have been waiting on hardware to be sent to me for over a year to repair the broken barstool. I have made phone calls after phone call. Never resolved. Frankly they just want your money customer service is not part of their business. Ashley will be my last choice of somewhere to buy anything for my home in the future.
Good customer service, wide selection of furniture.
Would give a better review 🤔once I get the rest of my couch only received two of the 4 pieces now I have to wait another month after I've already waited a month give another review Once I have my whole couch the delivery guys were awesome other than completely dirty my walls and put a couch in my walls going up the stairs but I fixed it
Jissel has been AMAZING with the time that I was here making a purchase. Lupé however, had the NASTIEST attitude regarding my account not being able to be found because in her words “the account was supposed to have been looked up prior to the sale being made” to prevent her from having to look it up on her own! I am OVERLY ANNOYED at how LAZY she is and the fact that they have ONE finance person working here! I have NEVER encountered such hassle at any Ashley home store that I have purchased from!
The most surprising part of my interaction with Ashley was that they were very up front about the current situation of the time it would take to receive my purchase. They were very thorough and attentive, and made me feel very comfortable with what to expect. I appreciate the honesty and more importantly the service I received. I know that because of that service, I will shop with Ashley again and continue to be a customer for years to come.
Horrible customer service! Couch backordered for 3 months. All calls to the location are answered by call center who gave me four different answers on when my couch was to arrive. I never once was able to talk to anyone at the store. Had to drive there for information. What a headache. Also prices in store with 40% off correlate to the online prices. If you want easy don't go here.
The personal is so kind. Just I liked this store 😁
Shopping experience was great as usual. Jissel did a wonderful job! Thank you!!
Bought 4 dining chairs haven't been delivered yet hopefully all goes well.
Nice selection of furniture but a bit pricey compared to other local furniture stores.
Kimberly did an excellent job helping us with our purchase of dining chairs. Thank you Kimberly!!!
This store was a big waste of time . Spoke to a employee before going , because I was trying to supprise someone with a gift. I was told over the phone to come into the store, and I did. After arriving to this store, I could of just stayed home and did it over my computer. A big waste, plus weeks or months on waiting for items to arrive to your home. Also way over priced, on their furniture too. Go to Macy's, way better then Ashley!!!!
Michael was our sales representative and he was wonderful. Not at all pushy but EXTREMELY patient, helpful, and friendly. If you go in to the Henderson, NV store, ask for Michael. Great guy! In addition, the quality of the furniture at Ashley's is superior to other furniture stores we visited and we visited many. They were having a great deal at the time, which made our purchase affordable. We will be returning to Ashley's for our next furniture purchase and we will be asking for Michael. Thank you Ashley for the exceptional service.
Was greeted at the door and pointed in a general direction but then couldnt find a sales associate when we had questions. If you know what you want, it probably will be a better experience for you. If you are willing to spend hundreds, if not thousands on furniture, go somewhere that is going to treat you that way.
(Translated by Google) Great prices and offers, great variety of products. (Original) Excelentes precios y ofertas, gran variedad de productos.
We went to the Ashley Henderson store here in Las Vegas to look for a Bedroom set ! We entered the Store and immediately a young lady named Jissel Olivares approached the wife and I ,and immediately wanted to Help Us Out ! She was So Friendly & Knowledgeable about All furniture that we were interested in .She took her time for price checking ,in making sure that We receive the Best Prices Possible ! We purchased the Bedroom set, and We Felt that our Experience Was Very Pleasant and Actually a Fun situation ,because of Jissel !!!! Thanks Again Jesse & Charlotte Marin
The absolute worst. If I'm spending 3500.00 it would be nice to be greeted or helped. So after 25 good minutes of walking and picking out what I wanted. Still nobody came to help. So I walked to the front door and they greeted 2 ppl walking in. Seriously I just left too much of something going on and not enough of what it takes to.....nevermind
Fantastic shopping experience. Went in, greeted by a salesman, told him I was looking for a particular Sectional. Bought it on site.
Edgar was spectacular. He was very patient and very informative. He understood exactly what our needs were. Will be visiting him again!!!
IT was ok Experience
Ashley’s has the worse customer service. My issue from January still isn’t fixed, we are almost at mid March. This company could care less about being helpful. Once you’ve paid for their overpriced furniture they are pretty much done with you. I have never had this experience with any other furniture company such as Walker and even mom and pop furniture stores do what they can to help you. You can call, chat, email and will still get no where. Buyer Beware, SHOP ELSEWHERE! Not worth it.
Good deal
Gabriel Gambia is amazing and very passionate of what what he does. He was respectful and had a great customer service .
Unprofessional salesman with no knowledge of customer service and knowledge. Have to agree with other Yelper's comments, employees are RUDE and incompetent. Corporate office needs to clean this place up with good sales professionals...sad, a National Brand furniture store with sub-par service!
Shavon, he’s really helpful and most of all, he won’t pressure you to buy, he’ll let you go around the store and pick want you want and the Shavon will take it from there, making your purchase confortable and smooth. No stress at all, I would definitely recommend Ashley furniture in Henderson to anyone looking to buy furniture and of course, don’t forget to ask for Shavon, he’s the man.
Fast easy service.. we bought a table but as we were walking out we found one we liked even more than the one we just ordered.. they said no problem ordered the one we liked more
Never buy from this company... Please save yourself the headache. My couch was defective upon delivery and here we are 2 months later and they are saying it will take 1 more month to get parts, and then have to schedule appointment. Their furniture isn't that amazing and neither are their prices. Buy elsewhere!!! Estimated 3 months to fix an issue and that's just estimated. Just not worth it in my opinion.
Great store! We found what were have been looking for. We have been looking for months for a fireplace console that was black.
It all started shortly after the pandemic I ordered a new sofa, there was a delay in delivery ok it&'s a pandemic. After 2 months of waiting I received a delivery date took the afternoon off of work and at 530 I called to get a eta and was told I&'m sorry the delivery was canceled, so 2 weeks goes by the delivery is set and again I take time off and again Ashley&'s is a no show no call. I&'m really thinking at this point just give me back my money and I&'ll go anywhere else. But no I&'m persuaded by the customer service that I will receive my item in one week and to take the sting out of the experience I received a 100 dollar gift card. BUT YET AGAIN NO SHOW NO CALL I canceled the order had to go into store to sign to request a refund I was greeted by rude sales staff and even worse in the management in the store. So it&'s been A few months and I had some free time so I stopped in to use my gift card. Greeted by the worst customer service and was told to use gift card I would need to pay full price then take the gift card off that. WHAT ? Everything at Ashley&'s is alway 50 % off this is a gift card no where on the card is that stated ! I contacted customer service and was told no this is a gift card to be used like cash for anything in store no price adjustment needed. The staff was unprofessional and rude I wouldn&'t spend money in there if they gave it to my. Well really you can&'t ! ! Btw went to walker told them I need a sofa today , had a sofa same day. The staff was friendly helpful.
Marcella was great
Over priced.
Excellent service & awesome furniture.
My husband and I bought a diner set table, the delivery process was TERRIBLE, when they came with the table it was damaged, so we had to wait for them to return it and send us back another one, so we were without a dinner table for about a week (were a family of 5) then when they come and deliver the 2nd table , the delivery guy drops and breaks our light post out front as well as the table .. we had to order A THIRD table and contact our HOA about the damage. The customer service on top of all this was terrible, they gave us a $75 in store credit for the inconvenience. Our table is already chipping paint and it's only been 5 months. I will never shop here again .
(Translated by Google) Very nice furniture, difficult to choose one (Original) Muy bonitos muebles,es difícil elegir uno
Ashely was great till they got my money. I ordered a dining room table, it was delivered 2 days later. I opened the box and immediately saw the tabletop was damaged. I called immediately and was told I needed to start a claim. I sent pictures instantly and had to keep calling ashely for a response. They now are sending technicians to "look at it" in 14 days from now. Meanwhile the damaged table is sitting in the garage so me and my family are eating at the coffee table for the next two weeks or so.
Don't buy furniture here! This has NOTHING to do with covid just the fact that the employees here are incompetent and rude! So far they have charged me twice for a couch and I still have not received my money back. I reported them with the better business bureau and had to contact the CEO in Wisconsin. This is a fraud case. I will be contacting my lawyer. Sad that it has come down to this.
Don&'t buy furniture here! This has NOTHING to do with covid just the fact that the employees here are incompetent and rude! So far they have charged me twice for a couch and I still have not received my money back. I reported them with the better business bureau and had to contact the CEO in Wisconsin. This is a fraud case. I will be contacting my lawyer. Sad that it has come down to this.
Update. After a horrible experience after purchasing a couch and chair here after a year of use the couch is falling apart, cushions are extremely sagging in and the quality is just so cheap for the price we paid. Highly regret stepping foot into this store. Disgusted with how we were treated with any issues that were brought up. Very very upset with our purchase. Would recommend going anywhere else to buy furniture that you will be sitting on daily.
Not a big selection on a power lift chair. Saw one online but wanted to see some in the store.
Jissel was great to work with helped out a ton was in and out in under 30 mins! Thanks you!
I recently purchased a full entertainment center and a recliner, I'm not happy as a consumer for a few reasons... I spent over $2,500, during a pandemic when money hasn't been plentiful. We are spending all of our time indoors, long term purchase/investment. The entertainment center came dinged up, doors were not flush... hard to open and yet somehow loose. Our shelving was the incorrect order. It happens. Recliner was good. Happy there! I wouldn't say pass because my review, I would recommend holding them accountable or supporting a local business instead during covid.
Last November I bought a couch and was talked into the furniture protection plan. Having pets, I agreed in case of an accident. They should be ashamed for selling this plan to customers through GBS Enterprises. Wish I had read those reviews first. I have been trying to get a hold of them since late October because my cat had an accident on the couch... Now two months since that fact and I have had one phone call where they said they put the claim through, their webpage didn't work right so they finally emailed me I November 24 about the claim, asking for pictures but asked where I would find the serial number they requested on the couch... No response. December 12 I sent another email asking for the same information and I asked why they needed it again because I had already sent it. No response. Couch is permanently damaged.
Lots of inventory, and real wood
Last November I bought a couch and was talked into the furniture protection plan. Having pets, I agreed in case of an accident.They should be ashamed for selling this plan to customers through GBS Enterprises. Wish I had read those reviews first. I have been trying to get a hold of them since late October because my cat had an accident on the couch... Now two months since that fact and I have had one phone call where they said they put the claim through, their webpage didn&'t work right so they finally emailed me I November 24 about the claim, asking for pictures but asked where I would find the serial number they requested on the couch... No response. December 12 I sent another email asking for the same information and I asked why they needed it again because I had already sent it. No response.Couch is permanently damaged.
Great store. John DeMarigny was very friendly, and helpful. We will come back😊
over promised an underdelivered. They first said 6-8 weeks because of covid, then get home an see burried in the fine print delivery is 8-10 weeks. An then a week later get a call and none of our items are coming at the same time an are all past 10 weeks later. Very unprofessional and Very unsatisfied. Do not recommend
Loved the customer service here!!! There was a mistake with my order and it was quickly resolved.. I really appreciate it and Thank you to Marcy for all her help she was great!!! 5 stars to her!!!
What a MESS! Bought a couch in Sept 2019. Wanted it delivered in March 2020. Then CoVid hits...Keep getting messages that it’s going to be late. After talking to a manager finally got my couch in July 2020. I have two synchrony credit cards. I thought I was paying on the couch. I get a letter today that they will be sending me to collections unless I come in and recharge the couch to my credit card. I don’t expect a free couch. I will be going into the store to fix this but the fact I have to do this is unbelievable, unprofessional and outrageous. This store is an absolute clustered mess. Now I will be asking for my 12 months of free interest since it took them a year and a half to charge me for the couch.
Everything was either incomplete or damaged! Not quality products at all and never able to contact anyone!!!! Do not buy from Ashley furniture!
Just bought a Patio dining set from here and cant wait til to get them. It was floor A model so we were able to purchased with discounted price. We like it so much that we had to return other table set which we buought couple of days ago for my new backyard. All the employees were very nice especially my sales person Nathan was very helpful. I will definitly buy more furniture from here again. THANK YOU.
I used to absolutely love Ashley furniture. After my last experience I will NEVER buy another piece of furniture from here again! We spent almost 2k on a couch from them and it broke a month after recieving it. We could not get ahold of anyone over the phone at the store or corporate. My husband finally got tired of trying and drove down to the store. They said "we will have a technician call you", that took a couple weeks and a couple months later the technician comes to the house. The technician looks at the couch and says "yep its broken, we'll get you a new one". He calls the factory or somewhere and they said they have it in stock, so he tells us someone will get ahold of us to set up a delivery in the next couple of days. A couple weeks later my husband tries calling again, this time his number goes straight to a voice message that doesn't give him any options to talk to someone. The voice message says we will get our couch in FEBRUARY... FEBRUARY! These F'ers! Now we can't get ahold of anyone at the store again. And we have to sit on our brand new broken couch for 4 months before they decide to bring us a new one. DO NOT BUY FROM HERE! LITERALLY GO ANYWHERE ELSE! YOU HAVE BEEN WARNED!
(Translated by Google) Loved it has beautiful things and nice service! (Original) Amei tem coisas lindas e o atendimento legal!
They have good people in horrible people working here. The sales associate Monica with long red hair is horrible and got a smart a$$ mouth and doesn't try to give you the sales Because she is greedy and wants all the commission she can get from customers she will tell you she will not help you someone else could help you. Her boyfriend John is the manager John is rude too and really cocky. We went to him he didn't look at us & just pointed & said customer services down there!!! People that work there that should be manager positions Marcy, Derrick & Nathan These 3 people were very helpful & nice they did what they can to help us and explain things to us unlike the John & Monica.
Went there cause my sister law swares by this store.. Purchased a bedroom set . 8/30/2020.. was supposed to be delivered 10/12/2020.. No phone call no nothing , had to call them only to be told that it was not in warehouse .. and be delivered.. 11/20/2020.. got a text message that was going to be delivered 11/25/2020 call them back to be told its not in warehouse.. and dont no when it will be .. im beyond pissed.. why have stuff on floor when u can&'t perduce it ..been on phone with them several times nothing to be said .. but they glad take ur money and leave you hanging .. not a happy customer..
Bruce was awesome. Great customer service.
I am confused how you stay open. My daughter purchased a sectional in August, 2020 and no couch yet. I purchased a bed through Amazon and I didn't realize that it was from Ashley furniture. So after waiting and receiving one cancellation notice, today it was just flat out cancelled. If you decide to purchase, be prepared to either receive your items next year (even if they tell you 6-8 weeks); to be cancelled, or next delivery date moved. Be advised that your excitement of finally purchasing the item you want will not come to you, or will come to you way later. I am sorry for the people that buy, and for the employees that must deal with the horrible calls received daily. Looks like the couch will be cancelled , because if we do not do it, Ashley will. I just don't understand why you are open. Sad.
Shop at RC Willey! Shop at Bob's Furniture! Shop at Walker Furniture! Shop at Target if you must! Shop anywhere but NOT Ashley Furniture!!!! DO NOT DO BUSINESS WITH THESE PEOPLE!!! We made the mistake of buying some furniture from Ashley on July 26, 2020. The furniture was in stock, so they told us when we purchased, but our house was not ready until September. Ashley set up delivery 3 dates and times between the end of September and November 14 and near each date scheduled, recanted the deliveries they set up each time or simply did not show up. Saturday November 14 was confirmed 4 times and they failed to deliver. We called and opened a case with corporate. A 4th delivery date was scheduled for today, November 17 between 8:30 and 11am. Today, November 17 was the 4th delivery rescheduling in 6 weeks. We called customer service at the Henderson location yesterday to confirm. We even drove to the Henderson store yesterday to confirm in person that our furniture would be delivered as promised. We received 6 texts confirming delivery yesterday and today. We tracked the order on line which said we were 3rd on the truck schedule at 8:30am and we should expect delivery between 9 and 10. The phone rings at 8:45 and Ashley's delivery department in Phoenix Arizona wants to AGAIN reschedule for perhaps tomorrow. Channing tells us they were on the other side of the valley today with other deliveries! She also claimed that the delivery driver contacted her (her department) that they could not deliver as promised. These people are UNRELIABLE! These people are UNTRUSTWORTHY! These people HAVE NO SCRUPLES! These people HAVE NO SHAME! These People have a 1 out of 5 rating with BBB! 468 complaints in the last 3 years and 244 in the past year. You can also never get a call thru to the Mall Ring Drive store. You get routed to who knows where? Order 321-62-620762250. After 8 calls to Ashley today, an on line chat that was a disaster and some creative detective work, we managed to reach the delivery driver by phone, Demetrius. Nice guy! He told me he had been in my area all day and not the other side of the valley, so the person who originally called us this morning to postpone and avoid delivery again today, Channing, was LYING about the route and the driver calling her! The delivery driver works for EZTrans LLC an independent contractor hired by Ashley. He was kind enough to amend his routing schedule to accommodate delivery and fulfill Ashley's false promises. Got delivery about 12:10pm. Hurray for EZTrans LLC! Thanks for nothing but aggravation Ashley!
If It was possible to give this store a lower rating I would. Unbelievable is the first thing that comes to mind. You pay an exorbitant amount of money for the furniture, which you have to wait for, then they deliver the wrong item. Then they say the sales agent put it the wrong order number. Fine, mistakes happen. However, we call the store to rectify the situation and get transferred to a call center that can’t help. Their response is “oh just keep calling back until someone at the store answers,” or, since I already took the morning off to wait for the delivery hey why not take off the afternoon too and drive the 45 minutes to the store? Ludicrous.
It's expensive and takes 3 weeks to get your stuff.
Good selection ans often sales. Check it out...psttt..especially the clearance stuff in the back
If you don&'t want an extreme headache or to don&'t want to deal with unprofessional employees I suggest you STAY AWAY from this place! Worse experience I have ever had EVER with a furniture store! I ordered a full sofa set, including a chair an ottoman. Once I paid of course the sales guy says oh sorry the chair is on back order for a month. I called him out on not telling me that before I paid so they gave me a $100.00 discount. Fine whatever. Month comes and goes I have to try and reach the store to find out where my chair and ottoman is, this is when I find out it&'s delayed AGAIN for another month, I ordered this in June so now they tell me to wait until the end of August, end of august comes guess what no chair! I have to reach out AGAIN where is my chair? Oh sorry delayed again until mid November. OMG! By this time I had it and said cancel the stupid thing this is a joke 4 months later and maybe I might have my chair, when I said to cancel it surprise guess who had it in stock now! Ok fine deliver it to me then. Oh wait then they deliver it but only have one of two pieces I refused the delivery since they lied and told me they had both pieces but really didn&'t. Try calling customer service hahaha what a joke you sit on hold, no one ever answers. I cancelled my order by email to the store manager and they still showed up to my house 3 times trying to deliver half the order, they obviously have no communication within the company. The finance people in the back of the store stay away from them, they are the rudest women I have ever seen, they literally act like they hate life when you have to interact with them. The manager John is good for nothing except sitting on his tail end all day, every time i came there he was sitting on his you know what doing NOTHING! This place is horrific and gives out fake corporate phone numbers too. Ashley furniture sucks, RC Willey is the place to go, top notch service, easy delivery, and doesn&'t screw your orders up. Thank you Ashley for the nightmare experience I wouldn&'t recommend you to my worst enemy that&'s how bad your store is!
They talk a good game in their over done stores!However, they simply do not perform when it comes to delivery.We ordered in Early August and continue to wait for our goods over two months ago.Ugly and tiresome.Never go to Ashley again.
Seeing ashley with a 4.6 rating leads me to believe these are 100% fake reviews. THE WARRANTY ON EVERYTHING YOU BUY, VOIDS OUT IF YOU MOVE RESIDENCES. DO NOT BUY FROM HERE! On top of that, the quality is terrible. This couch I’ve had for 10 months, has flattened cushions, PILLING LIKE CRAZY on cushions we don’t even use. Like how?!? Customer service is terrible and the sales team is shady and doesn’t give you info up front. Terrible experience. NEVER AGAIN!
Jissal, we were so blessed and honored with all the professionalism and attention and warm welcome you extended ro us. We want to thank you for your patience & all your help. And again Happy Birthday to Alex. ty
Never again will I do business with them. The hardware did not come with my kids bunk beds therefore they could not put them together and even though they said they ordered them no one ever did. This is unacceptable, it has been a week and I paid good money for this. I wish they would take it back and I would give my money to someone who would actually take care of their customers.
Very poor customer service. Can't get any help at all. The sales manager was rude and refused to help
We ordered a full living room set on July 16 th. Yesterday, Oct. 1, we had to go into the mall ring circle store to get any info. The employees there are FABULOUS!! To call the phone line is an excersise in futility.... our furniture will be delivered tomorrow, thank you store employees!
Kimberly @ the Henderson location was such a sweetheart! She was very knowledgeable and helped us find what we were looking for! If you go to this location ask for Kimberly!
hey over promise an underdeliver. They first said 6-8 weeks because of covid, then get home an see burried in the fine print delivery is 8-10 weeks. An then a week later get a call and none of our items are coming at the same time an are all past 10 weeks later. Very unprofessional and Very unsatisfied. Customer service is trash. Do not recommend
Awesome service by Irwin.
Got a new mattress about a month or so ago from a guy named Tim Watkins, he was an amazing sales person and was super patient with us. Thank you so much man! -Ali
Causally came in about a month or so ago to get ideas for a new bed. We were greeted with Tim Watkins, and was super patient with us! We had similar sense of humor and he cracked us up. Ended up with a new amazing mattress at a crazy good price that I couldn't give up. Hoping whoever at ashley reads this hooks Tim up! Thank you so much! -Ali
After a few months dealing with some mattress issues , and several stops at the store at Stephane and Sunset . Me and my wife were very frustrated but Shavon and the store manager John were very nice and polite to us. I had ask them to check my account to see how much money I have spent on the store.. we are happy campers with Ashley store and never had such an inconvenience, but both of them ( Shavon and John ) made the difference. I was very disappointed and they me and my wife happy . We even upgrade our bed room set and left the store with a big smile on our face . Thank you Ashley Store , Francisco Orellana
Good store and decent prices. The sales reps and friendly and not too pushy.
We were greeted by Yulia, we made an immediate connection. She was very helpful in helping us pick out the finest bed available. We had hoped to find one or two things for our new home, this was not the case; We found absolutely everything. The dining Room set was perfect including accents that Yulia was able to provide. Although not on display she found the bar stools that we requested. As she was writing up our order we found the perfect patio set And because of the discounts being offered on the sale this week we got a great deal on everything. If we ever have need we will be back for certain.
Very helpful, courteous staff.....reasonable prices and great selection
Nice and relaxed. No sales people hawking your every move. Everything was 40% off when we were there. The chairs weren't wobbly! We almost bought a chair and we still may!
Way over priced
Wonderful shopping experience and amazing service from my sales specialist, Jissel. I am a ridiculously picky shopper. I have a bad back, so I need a certain firmness to my couch, I also live in an apartment, so the couch can only fit specific dimensions. Jissel went out of her way to help me find the couch to meet my VERY specific tastes AND requirements. I thought it would take me much longer to find what I was looking for and I am extremely fortunate that my friend had us stop at Ashley and I was helped by Jissel. Thank you so much!
Sketchy sales practices
Old furniture at extremely high prices
I ordered a high top table and four chairs. When arrived on the delivery date the delivery guy was the one who showed me that the table had been used, the holes were stripped on the table and it was missing a chair. I refused to keep because that is not what I ordered. He ended up calling someone from delivery to file a claim, the lady from the delivery place called me and stated that someone from Ashley home store would be contacting e within 24 hrs to set up new delivery date etc. Well, no one from the Ashley home store contacted me within 24 hrs so I endEd up going to the store and cancelled entire order. Ashley HomeStore is very untrustworthy and horrible customer service. I will never purchase anything from them again.
I ordered a high top table and four chairs. When arrived on the delivery date the delivery guy was the one who showed me that the table had been used, the holes were stripped on the table and it was missing a chair. I refused to keep because that is not what I ordered. He ended up calling someone from delivery to file a claim, the lady from the delivery place called me and stated that someone from Ashley home store would be contacting e within 24 hrs to set up new delivery date etc. Well, no one from the Ashley home store contacted me within 24 hrs so I endEd up going to the store and cancelled entire order. Ashley HomeStore is very untrustworthy and horrible customer service. I will never purchase anything from them again.
Ordered 2 love seats and a tv stand. It was explained to us that the couches would be delivered inside the door, no problem. Couches showed up and we have to assemble them?!?!?! That was NEVER explained to us and this is completely unacceptable!!! We also have to do the wiring ourselves according to the delivery driver. I will NEVER order anything from this company again, I ordered couches not some ikea bullshit I have to assemble myself.
2 months after I bought a king bed they deliver the bed without the headboard and leaving the rest of the bed in my garage.I have been calling since 2 weeks asking about the headboard and the finally assembly and they told me a different date everytime.There is a disable person waiting for this bed.All we want for the store is to take back everything back to the store so we can buy a bed in a more reliable store.
A lot of nice furniture. Everything at regular pruce is expensive but they have good sales.
Irwin Feder, our salesman, was excellent! Efficient, cordial, and he knew his stuff.
First of all the excellent customer service , care, understanding, knowledgeable and professionalism of your Henderson Manager Mr. Salandra and his staff, people feel that we only want to shop for furniture at your store. Also you have great furnitures and great variety. Customers feel welcome.
Customer service was great... Great job Jisel 👏 👍 👌
Had the best experience. Katherine and Tim were very patient and extremely helpful. Definition recommend this Ashley furniture store.
Debra has always been so friendly! We would highly recommend her to anyone! Treated us like family!
Don't waste your time with Ashley Furniture. They are happy to take your money but will not deliver you furniture as promised. If you want you furniture this year go somewhere else.
I would not use Ashley at this time if you want your furniture any time this year. They are more than glad to take you money but they will not keep their promise on when they will deliver it.
Great location!
I wish i could give it zero stars as that is how bad the experience and follow up has been. Understanding that they were reopening due to the pandemic we made an appointment and arrived on time. Waited an additional half hour to have our sales member only pay half attention to us and not include important details and offers. Follow up and trying to call the location is impossible... they even lost my order. Made request in person to ask they give us more than 10 minutes notice and was threatened that our order would be sent back twice as furniture came in separate orders. Still no follow up after delivery damaged our home. I WILL NEVER SHOP HERE AGAIN. Considering they are a chain you would think they would have better training and customer service. Product quality is fair.
Shawn Kelley is a great person to go to!! Always helpful, very informative, and very kind..
Irwin, an older gentleman helped me and was very helpful and patient and knowledgeable. Whenever I need more furniture I’ll be sure to return to Ashley’s!!!!! Thanks Irwin!!!!
Stay away... The furniture is hard and cheap with chemicals. They replaced it but now it&'s been a year to the date and I am buying new furniture.
Bought furniture from Ashley. Furniture arrived on time. Realized that instead of a chair and a half we wanted another love seat. Well guess what. The answer to that is no. They do not do exchanges. Had the chair 20 minutes. Talked to a sales representative and then the store manager. They were going to talk about it and get back with me. No call back. Just a text message saying sorry no. What I wanted was more expensive than what I already had. I spent 3k on couches. One would think that they would work with you, especially since you were going to spend more. I would not recommend this place to anyone. Go somewhere else. They will not treat you right.
Worst mistake I could have ever done was purchase my couches here. First and last time. My couch isn't even a year old and is torn very very badly. Purchased warranty from them as well and am told it doesn't cover this. I do not have any pets in my home and it's just very sad this is the quality they sell and very high priced.
It's been 2-3 years since I purchased my furniture from Ashley and I'm sad to say my experience is not indicative of the reviews. I did my research and based coming here on the high reviews but after spending $9000 on higher end furniture here, I'm very unhappy. The living room set is falling apart. It's a power recliner system and screws fall out regularly, the leg rests are all warped and have come apart. The outdoor furniture set. I followed directions on maintaining and after 2.5 years its going in the trash. The heat destroyed it. If they are going to sell this stuff in Vegas the maintenance instructions should be regarding how to keep it up in Vegas but they arent. Every piece is falling apart and even though I stored cushions when not in use, the insides have turned to dust. The only part that I'm still happy with is the bedroom set. I have not had any issues with that so far.
Worst mistake I could have ever done was purchase my couches here. First and last time. My couch isn&'t even a year old and is torn very very badly. Purchased warranty from them as well and am told it doesn&'t cover this. I do not have any pets in my home and it&'s just very sad this is the quality they sell and very high priced.
I had an appointment, and they were ready for me when I arrived. I brought with me a sheet containing the merchandise that I wanted, along with codes and pricing. The gentleman that helped me was very knowledgible, and very courteous. I was in and out of the store in under twenty minutes.
Gabriel helped us save big on some great furniture. Additionally, he was patient with us as we changed our mind a few times. Gabriel was not pushy at all, listened to us, and made the process a lot smoother. Nobody likes a pushy salesperson, and he was the opposite of that. If you go to this location, make sure you ask for Gabriel, or Gabe!
My husband and I bought 10 pieces of furniture in-store from them to fill our new house. While the saleswoman, Katherine Johnson, is AMAZING, the customer service center is a joke. I tried to schedule a delivery of one of my pieces of furniture, and I have YET to be able to talk to someone on the phone. Does anyone ever pick up the calls? In total, I've been on hold for about 90 minutes to ask a simple question. The furniture in the store is great, but the lack of help really dampens the good aspects of this store. PROS: - Katherine Johnson- Beautiful furniture; lots of variety - Adheres to COVID-19 safety precautions CONS:- No one picks up the phone! - Customer service doesn't seem to exist.
Gave detail instructions for my order three times, still it got messed up. Told them would wait for my entire order ( bed) and they still managed to mess that up. 🙄🙄🙄
Alex in management & Nathan gave us exceptional service. They were able to give us everything we needed at a price we were comfortable with, including a price match on a table from another location. Their timely service is much appreciated. We will continue to return to this store for future purchases. Thank you guys!!
Great. Very happy
Dont go to Ashley's on Stephanie and sunset Bad experience with manager (Alex) Alexander Gutschel ordered furniture on 5-13-20 the expected delivery date was 6-12-20 and on wednesday 6-10-20 office called and confirmed my delivery for 6-12-20. No one called on delivery date 6-12-20.. so I went to back to Ashley's where I had originally placed my order and explained to the manager who the reference as (Alex) this man instinctly became nasty was no help he yelled at the clerk and told her he cant make me happy give her a refund he performed in the store til the customers apologized to me because of him.. I was humiliated and shaking.. I couldn't believe it.. I've told anyone who would listen and I will be posting the whole details shortly after my attorney reviews it
Whatever you do, don't order stuff from Ashley, Henderson NV On Line.Unless you like sitting on hold. ALWAYS ""Extremely High Call Volumes" even at 6am. They NEVER pick up, but if you have 45 minutes to spare, they will answer your call, put you on hold, then disconnect. BEWARE!! The place is run by computers that only see part numbers. They delivered the bed rails and not the rest of the bed. I finally got to a supervisor and canceled my order. 2 days later, UPS delivered the headboard. BEWARE!! WORST CUSTOMER SERVICE> EVER. BEWARE!!!
I shop at Ashley Furniture in Henderson, NV. My saleswoman is Marcy. Her level of expertise as to what will fit and look good in your space in your home is unsurpassed! Her eye for design made all of my new home dreams come true! The quality and price of their furniture is amazing. I purchased an entire house full of furniture from them and couldn’t be happier. Marcy was friendly, helpful and professional and I now send all of my friends to her. Thanks Ashley and Marcy for making my furniture buying experience, painless and fun and for making my home look like a model home!
My sales associate Norma Ibarra was wonderful
(Translated by Google) Good prices very cheap and nice furniture and nice furniture a lot of furniture sofa beds and much cheaper (Original) Buenos precios muy baratos y lindos muebles y lindos muebles mucha variedad de muebles sofás camas y mucho más barato
I purchased couch less than 5 months and the stiching at the back are broken and when i call the customer service they said they gonna send technician to fix it but when technician came into my house he doing nothing and he said he cant fix the couch because its not under warranty but i told him the couch is less than 1 year and u have 1 year warranty policy i do not recommended this store
So disappointed in their customer service. We have spent several thousand dollars at this store and everything was good. Until we bought our bedroom set. The dresser's top three drawers are crooked. A technician has been here twice and said he can't fix it. He took pictures and it was upper referred. From that point on, Ashley keeps ignoring us. Won't respond or follow through. We keep getting passed back and forth. Very frustrating. Will not make anymore purchases from Ashley.
Don't t understand why it taking so long to receive new furniture? Took day off work. I refused furniture due to ot being broken. Order Valentine's week. Now they pushed deliveries back to March 30th. Just frustrated and Done with crappy service
Great sales people and lovely store!
I would never recommended to buy anything from Ashley. First time getting furnitures there, spend money on expensive furniture and entended warranty with GBS. I went there in 5/2018 thinking I was going to get the best, I mean quality And extended service If repair was ever necessary. In December, I called for a service for my dinning table, but I was told the service was not covered by Ashley because it’s been more than a year that I needed to call GBS. I called GBS and repair is not covered because I did not call within 7 days when I first notice the first scratch( just for the note, I did try to explain I was a new mom with a new born and the priorities where with my baby so I called when I had some time, I told GBS what I was told by the seller I could call any time I needed service and everything was covered) At the end I was able to speak with a supervisor who at least took the call but advised me more likely it was not going to be covered. They set me up for a vender to call me which I never received any call. I called GBS back on 1/17/20- another rep got the call and set me up with a different vender, this one call me and set up and appointment which they never showed up or call me. Then I received a phone call from Ashley called center directly not through GBS and another appointment was made again for 2/1. This time the Ashley tech came, ordered the parts and reviewed my dinning table and said it was not covered. At this point I have not received the parts or a call to f/ u on my after so many complaints. So finally I called GBS again today and they couldn’t explain to me what happened, why they have not done anything because they did receive the order from the tech. I am waiting to hear from them, but I am writing me experience so people think twice before buying anything from Ashley. Oh! Also once your piece is delivered to your house, you can’t return it or exchange. I told GBS today I was going to put the voice out that what they are doing is unacceptable and this for Ashley too. I think next time I would rather go and pay shipper hopefully, I’ll get better service.
Ordered a sleeper sofa in July 2019 and purchased the additional warranty. The mechanism malfunctioned in November 2019. Since then, I've had about 5 different technicians come out to my house to repair the sofa without the parts. The technicians are confused that show up to my house and just tell me to call the store. When I call the store they send another technician out empty handed. I get the run around every time I've called Ashley's HomeStore and have been told they do not take returns. Out $1500 bucks and will NEVER order anything again from this company. They are a rip off.
Ordered a sleeper sofa in July 2019 and purchased the additional warranty. The mechanism malfunctioned in November 2019. Since then, I've had about 5 different technicians come out to my house to repair the sofa without the parts. The technicians are confused that show up to my house and just tell me to call the store. When I call the store they send another technician out empty handed. I get the run around every time I've called Ashley's HomeStore and have been told they do not take returns. Out $1500 bucks and will NEVER order anything again from this company. They are a rip off.
So far, everything went great !! I was helped as soon as I came in the door. The sales girl was so helpful. She was able to fine everything I wanted. She helped me with a bedroom set I had found on line, and she was able to take care of my ordering in the store. VERY PLEASED !!! Excited to receive my new Bedroom Set.
We were just window shopping for furniture for the guest bedroom and loft. We were greeted by Debra when we arrived . She allowed us to look around and it didn't feel like we were being stalked like when you go into other furniture retailers. She was the nicest sales lady ever! She talked us into buying a beautiful queen bedroom set and living room set that matched our newly installed natural looking flooring. She has a great eye in what she thinks you would like in decor and took the time to carry other furniture pieces to see how they would look with what you were purchasing. She really exceeded my husband and I's expectations with Ashley's furniture because in the past we have gone to RC Wiley. In the future if I will be buying or know anyone interested in purchasing furniture I will definitely recommend Debra at Ashley's Furniture. After the long process of checking out due to their computer issues, sales transactions were done and instead of a handshake huge were given Thank you Debra and John(store manager) We really were just window shopping.
I’ve been looking for a bedroom set for a while. Saw a set in an advertisement that Ashley mailed me. I waited and searched other outlets to be sure of the set I wanted. I decided to purchase from Ashley just to try the experience and compare to RC Willey. I arrived President’s day weekend (2/15). Greeted within 30 seconds of entering by Tim Watkins. He immediately apologized for no one greeting me sooner. Let me say Tim is an outstanding salesman. I thought for sure he had been working there for years but he had only started a few weeks before my appearance. He allowed me to browse the area and search for what I’m looking for. Granted I already knew what I wanted but I had to be sure. After much time, I chose my bedroom set and opened an in store credit to receive the promo. Tim did a great job explaining every. I felt like he was my personal salesman and I had known him for years - he made me that comfortable. I’m only giving 4 stars due to the store not Tim. The other salesman waited and conversed unprofessionally. If I didn’t get Tim I’d probably leave. Also I was hungry, at RC Willey I remember popcorn being available for customers. I probably would have purchased more than a bedroom set but after I made my decision to purchase I became hungry. I’ll shop here again and hopefully schedule an appointment with Tim. Also Tim followed up as promise on my delivery status. Update: My order didn't arrive. on 2/21/20, I called the corporate number and was redirected to the store. The call center for corporate was very unprofessional. The manager at the store answered the phone and told me my delivery has changed to 2/28. Said it changed because they couldn't get a hold me. Asked if I received a text. I said no. She said it must have gone to the second number on file and she will remove the second number. (The second number I was told was mandatory to have on file). Luckily I was already planning for two deliveries; the mirror on the 28th.I didn't argue just replied that date will work - especially since they already scheduled it. 2/25 & 2/26, I finally got those texts about my delivery schedule and so did the second number on file too. The store has been reduced to 3 stars. Read a review that said due to the type of payment method (i.e. cash, google pay) you can get a better deal. I was told if I open an account I can get the best deal.
What is all the fuss? Horrible furniture and sooo over priced!! I went in looking for a leather recliner and was attacked by five sales reps at the door. They follow you and hound you with their sales pitch. In my opinion, the options at big lots are the same for half the price!!! I was notImpressed by the furniture selection at all. I will not return.
The two stars are for the staff that I dealt with starting from the salesperson and all customer service reps at Ashley’s in Henderson, NV. They were all very friendly and professional. My girlfriend and I financed a 14 piece living room set from Ashley’s in early January (about a month before our move-in date). After about a week we decided to change the lamps so I called and took care of it. No problems there. A week after that I receive a call explaining that our lamps are backordered and won’t reach us until about a week after we move in. No biggie. Another week goes by and our accessories are also back ordered, they will arrive two weeks after I move in. Still not a big deal, we can live without those items, the important stuff is the couch and tables. Those items showed up on time and were assembled in a timely manner, no complaints. Fast forward a week and half, I get a call that our lamps are out for delivery. I receive a package in the mail, only to discover it was the accessories. Really not a big deal, slightly disappointed because I want to see my living come together but ultimately not the end of the world. I called to make sure Ashley’s was aware I was sent the accessories instead of the lamps. They were confused and weren’t of much help. So I waited for the lamps. Today I was left a voicemail that my lamps have arrived at the store and rather than them being delivered I would have to go pick them up. Excited about finally getting my lamps I thought it wasn’t too much trouble to drive the 25 minutes to pick them up. Upon arrival they went back to grab the boxes. When the employee came back she was only holding one box, so I inquired about the other box. She checked her computer to find out they only ordered one. Then explained that she wasn’t sure if it would be sent to my home or if I had to pick it up. I was confused as to why I would have to pick anything up in the first place, let alone two lamps at separate times which were already late to begin with? I was then told that they will ship today or tomorrow so I will likely be able to pick them up OR they will reach my house by sat/mon. She was unable to give me a definite answer as to how I would receive my second lamp. Once I got home the lamp was chipped. I called to let the store know. And they were too busy to speak with me. The customer service rep told me that all exchanges would be done in store so I could drive back to the store to set up and exchange. Now I will have to drive to the store to pick up my second lamp, then set up an exchange and likely have to drive back to pick up my replacement lamp. None of this makes sense considering I paid for delivery. I’d like to note that I’m happy with all of my furniture thus far. It all looks nice and is very comfortable. ***Update**** John, the manager of the store called to apologize and sort out the situation. He took full ownership and was very polite. New lamps have now arrived and neither of them are broken. My living room is now complete.
Just okay once you buy the next time they see you is just okay
The service was excellent. The sales representative was knowledgeable and very courteous. Great experience.
Debra at the Henderdon, NV location is always extremely helpful and knowledgeable. She helps us every step of the way! Ask for her by name: Debra.
Terrible customer service
Were getting our furniture delivered today and we are so excited! The lady who helped us there, i think her name was Miss Debra, she was so helpful and kind. She was patient with us and didnt rush us to hurry up and pick like some people do.
Irwin was great. There is a lot to choose from. Good store .
My daughter bought a sectional with 5 yrs cleaning service excellent
Do not buy here!!! I paid for my stuff months ago for my new home they did not deliver the day scheduled!!! The broke my delivery up into multiple random days and I have yet to get my child's bed fully intact over a week later and counting. Terrible customer service that constantly gives you the run around!! I will never do business with them again!! Go to RC willey much better experience there.
Awesome Jissel is an amazing person and we love having her help us
Heck of a great selection, low-pressure experience. Tremendous value, especially if you pay cash/debit or Google-pay.
Gabriel was very polite and professional. I had spoke to him on the phone a couple days prior. Since I already knew what couch I wanted before I arrived so the process was pretty painless.
So their manager agreed to switch it out but i got a call today,the agreed delivery day, from another department of their company talking about protocols and policy that they need to follow. I'm not familiar with how everything works on their end so I'll leave out the agents'explanation as i don't want to explain it wrong here. In short, I'm not getting a new base and have to wait for the part and technician.
I had a great experience at the Ashley Homestore. Kids greeted me as soon as I came in the door and helped me through the selection and purchasing process. She was extremely patient as I took time to try out different mattresses until I found something that suited my needs. Kila’s customer service and sales was second-to-none with an approach that allowed me choose what was best for me. They did price match and I felt like I got a good deal on my furniture. The staff was very friendly and next time I purchase furniture, it will be through this store.
Very informative sales personal
Used car sales
This is my dining room table that was used less than a dozen times. Cheap wood that was never meant for furniture use....more fit for firewood. Oh!!! For the bargain price of $3,000!!!!
Was Lied to from the show room floor all the way to the delivery department which was the worst experience of all! If I wrote my frustrations in detail it would be a Novel. All I got was Lies and excuses! Bought couches at the end of November and its now December 28th with no couches!... Been on the phone with representatives from the company all day telling me Lies and cover up stories as to why my couches were not delivered.. Finally John Hack from corporate customer service relayed my frustrations to the original store... Amanda called and was very patient and found a solution that I could compromise with. Hopefully now I will get my couches in a few days ... But still have to leave a 1 star review because the entire company as a whole earned it!
In case you were thinking about shopping @Ashleyhomestore I want to tell you my experience. We ordered a bed on Black Friday and paid for delivery. When they came to assemble the bed on Dec. 17, they put the rails on upside down and then laughed about how that never happens before admitting they didn’t have a necessary tool to fix it. The Ashley HomeStore representatives then made my daughter sign their phone, explaining she was just saying materials had been delivered, not showing her what she was actually signing and left with the bed partially assembled and taking up her whole bedroom. We get a call saying a repair was required and that it would be a couple weeks before they could come repair the bed, as they needed to order parts. After an hour on the phone we got them to promise they would be at our house on Sunday with new parts. Frustrating as hell since my daughter has no place to sleep!! Then we get a call saying that Ashleyhomestore won’t be sending anyone until “sometime after the new year”. When we said nevermind, we want to return the bed and cancel the order, we were told that was not possible, we signed saying the bed was delivered and therefore we cannot return it. WTH?? This was not an as-is purchase or a clearance item, how can they not accept a return?? I cannot believe we are being treated so poorly, and I wanted everyone to know about our experience so you can shop somewhere else!!!
STAY AWAY FROM THIS STORE. We pay Top Dollars to these big stores so we won''t have to deal with headache. I made a mistake by ignoring the bad reviews, there is a reason why people have to write a good or bad review. 1. This is chain store, so people working here doesn't care about what you will go through while shopping here. 2. I spent thousands of dollars here and was told that I will be contacted by the delivery team. NOBODY contacted us, instead I had to call and send a proof of purchase so they can find my merchandise. According to them they had nothing in the system for us. NO DATA AT ALL. 3. Furniture was sent in 2 different days and still not complete, and we don't know when we will get the rest of our stuff. 4. THE WORST, STORE WILL NEVER ANSWER YOUR PHONE CALL.
Buyers Beware, this store not able to make good on when furniture was to be available for pickup . Specifically specified when it needed to be picked up more than once and was assured it would be available and it turned out to not true. Total waste of time and run around. Sales associate hung up on me and rude, when asked to speak to the manager was I was told I couldn't and that I could not wait on the phone. Customer Service horrible at Henderson location
Buyer beware if you want any after service assistance. Feel once they got our money, no one cared to return any calls- Henderson Manager specifically. After after all 3 USB ports stopped working about 1 month in, was discoverd that one port wasn't even installed or hooked up, still waiting for the uninstalled part to come in. Phone call wait times are at least 40 minutes. They like to say they are made in USA but parts are from Viet Nam FYI. The 1 star if for our sales guy who was very nice and professional
Bad customer service, I bought a sofa and they told me it would be ready for pick up in two days which would be on Wednesday, I called Wednesday just to make sure that it was there before driving to the MLK location since it's a 30 min drive from my house. They said there was a delay and that I had to pick it up on Friday, I called Friday again to make sure and they said there was another delay that it would be ready on Saturday, I called Saturday and they said that it wouldn't be ready for pick up until the 26 of December when I bought it cash on December 2. At that point I got upset and frustrated and told the woman on the phone that how was it possible that I had to wait 1 month for something that I purchased and was supposed to be ready in two days and she told me to drive to the store to get my money back so I did . Never going there again.
I should've listened when locals told me not to ho here for furniture... They were nice and helpful before the sale but getting it delivered was horrible. They backordered my bed after knowing about it for a week and told me when it was too late to have it delivered on a good day for me. Had to use Silverado to deliver it. Then realized a piece was broken on a new night stand. Then had to play one tag for three more days before I finally got the new piece. No I'm sorry or anything. Left multiple messages for our sales lady Sabrina and never heard from her again after she got the sale. Do yourself a favor and shop elsewhere for furniture. The furniture is beautiful but the experience of dealing with them was not.
We bought a nice cabinet here way back in July. The first time they were to deliver it they called me and said they found that it was damaged. They would have to get another one and it would take about a week. OK, not big deal. A week later we received it. There are two shelves inside and they are NOT interchangeable. Problem is they sent two right side shelves and as I said you can't use a right shelf on the left side. So we are missing a shelf. They said they would get a left shelf ordered and I should have it shortly. Well I waited 3 months. Hadn't received anything so I called. The lady on the phone was very nice and understanding but she told me a replacement wouldn't get here until November. Well November has come and gone and still no shelf. Four months have gone by and I think they are just hoping we will forget about it. I'll be calling them again but I doubt if I will get anywhere. . . . . . . . . . . . . . . .
The store itself was good but the salesperson should of been honest and forthcoming
Horrible customer service, I purchased a $1000+ dinning set and when we received it we realized it was too tall for our dinning room. They refused to receive the return the next day in the morning and their only 'solution' was to try to sell us another one. We could see that specially the salesman was not willing to help at all. They lost a few clients there.
Sabrina and all of the financing team was amazing! They worked with us to find what worked best for us and gave us an amazing deal! I can not wait until my bed is delivered!
Just bought a new sectional. They did the whole transaction without the ottoman, intact i caught the mistake and they made several more huge mistakes while i was there trying to get through the financing part. After i realized they charged me double on the ottoman so I've been calling trying to get them to fix their mistake. I spoke with Marcel their who remembers all the mishaps during my purchase and he was too much of a coward to tell me they won't honor the mistake so he told me i had to call a different phone number to talk to a manager. Even though the desk is right next to his. In the meantime he told some other lady the situation so when i called for the manager she piped in and instead of putting the manager in the phone she basically told me that since i didn't catch the error before delivery it's too bad and i have to pay for their mistake. What a bunch of rude, unprofessional, cowardly jerk offs. I would never shop there again. EVER!!! And I'll tell everyone i know how shitty they are
(Translated by Google) Excellent service, beautiful furniture and very good deals. (Original) Excelente servicio, hermosos muebles y muy buenas ofertas.
Knowledgeable staff. Nice furniture.
This place is a huge scam. They were great with sales and had decent customer service all the way up until we had a simple issue after they made the sale and the furniture was delivered. They will not help you if you have ANY ISSUES, we are still waiting on our feet that are missing for out ottoman. We were going to buy a 2,000$ mattress the same day we came back to talk to them about exchanging a $300 couch. They treated us like shit. So John, you are not running a good business and you lost customers that were willing to spend a huge amount of money in the near future. If you have any sense of how to run a good business, the people come first, treat your customers right and the money will follow, your LOSING MONEY Buy how you treat people. Take a customer service class or some Mr John.
Leaving a 1 star b/c even though i scheduled my home delivery and set up online it somehow wasn't scheduled by the store? that was the best explanation they could give. the customer service rep April was overwhelmingly unhelpful. The second she answered the phone and before i even said anything, you could tell she was over it. I was frustrated b/c i was really looking forward to getting my couch and to finally feel settled into my new place. But i understand that at that point things are beyond her control. But I still got a lot of "Well this is what I'm telling you" and similar attitude. Now i have to wait another week to see if it will actually arrive.
My husband and I stopped by this afternoon to just look around and get a feel for what we wanted to furnish our new home. A gentleman greeted us as soon as we walked in and introduced himself as Irwin. He was so professional, non pushy, and really took the time to listen to our wants. We ended up waking away with a delivery date set for our new reclining leather couch and recliner this afternoon. Thank you, Irwin for being so excellent and for taking care of us so well. I'll certainly be back to look for our dining room set soon!
I will never buy anything from here again! From start to finish, my experience here has been a complete joke. I walked in the store and one of the workers said they would help us find a mattress but would be right back. He never came back. We decided what mattress we wanted and there were no workers to be found except for one elderly worker who was sitting on a couch playing with his phone. I walked around and found someone and asked if we could get some help and he said “hold on let me find someone.” He goes and finds the phone dude on the couch who saunters on over to us. We tell him we want this mattress and he spends 15 min checking tags and prices and then tries to talk us into another mattress. I tell him no, we want the one we picked. He spends more time checking prices and finally tells us how much it will be. We’re cool with it and tell him we want it. He tells us it won’t be available to be picked up at the warehouse for another 2 weeks. A bit inconvenient, but we still go ahead and purchase it. Two weeks later and the mattress is ready to be picked up from the warehouse. My husband goes to get it and brings it home only to find out it’s not the right mattress! He drives back to this Ashley store to be told that yes it is indeed the wrong mattress. The mattress that we wanted is discontinued and they can’t sell us the floor model. So now here we are two weeks later with the wrong mattress and can’t even get the correct one. I feel in this situation, someone from the store should come and pick it up from our house since 1. This is their fault and 2. Spending an entire day driving all over town with this mattress is a huge inconvenience. My husband and I are extremely upset about the whole situation but nothing got done to make it right in the end. Definitely won’t be finding another mattress or any other furniture here in the future.
TLDR: Don&'t waste you&'re time paying for the extended warranty, their furniture is all over priced - everything is cheaper online and they will price match it in store. You will save about 40%. Also DO NOT waste your money buying the &"extended warranty&" it&'s a complete money scam and they will not cover any damages under warranty. I&'ve been meaning to write this review for a long time now... Ashley Home Store is a complete joke. The furniture is ver sub par for the price that you&'re paying. The only reason why I bought most of my furniture was because Daniel Hayes is an excellent salesman and always treated us great. Since he left, this location has gone down hill. First off, we bought a beautiful sectional set and it was great until the seam on two cushions split open. We bought the extended warranty and insurance which was $400 down the drain. We went to submit a claim with the warranty department and supposedly they don&'t cover if the seam splits. So I speak with Johnny back in June at this location who was very polite and a pleasure to speak with. He gave me a quote to replace the cushion casings, and he directly emailed it to me. I call in to see if I can purchase the cushion casings over the phone and Yvonne had told me that they no longer accept credit card payments via phone due to there being a high risk of fraud aka they&'ve been scamming a lot of customers and people are disputing charges. So my husband and I drive 30 minutes to this location. We speak with Yvonne and I show her the quote that Johnny had given me and she said that it&'s not accurate. So she calls Johnny on his day off and she said that Johnny never sent that email and that he didn&'t remember quoting me that price. She also said that Johnny is very thorough and that he would remember giving me these quotes but frankly he doesn&'t. So I show her the email again, and tell her that he definitely quoted me this price for BOTH cushions. She tells me he misquoted me and that she has to charge double the amount I was originally quoted. At this point I&'m very upset, I was given a quote and drove 30 minutes just for them to tell me that I now have to pay double the price I was originally quoted. I wouldn&'t have been as upset if she wasn&'t so rude. She was dealing with a bunch of angry customers which I understand, but at the same time if you&'re in customer service being combative with the customers and giving them attitude is not professional. She had me wait for 40 minutes as she was dealing with two other very angry customers. Once she got done dealing with said customers she began to talk shit about them with her coworkers in front of me! At least wait until I leave to start talking shit about your customers. The manager saw how upset I was and ended up giving me both cushion casings for the price I was originally quoted for - which should have been done in the first place. I give Yvonne my updated address and she never updates it in the system. So my cushion casings get sent to my old address and my husband now has to drive from Southern Highlands to Henderson just to find out they ordered the wrong casings! I called their customer service number which takes 20-40 minutes to get ahold of someone EVERY TIME. It is now November and I still haven&'t received the second cushion casings! I ended up buying a better couch set from Conn&'s Home Plus.
This place is a fucking joke! Spent 7k on furniture for our brand new house with the "warranty". We have lived here for 3 months and all of this piece of shit furniture has broken already. We take extremely good care of our stuff and literally have had a couch from RC Willey for 10 years!!! We called on our "warranty" and they send some kid out who doesn't know what the fuck they are doing. Every time we call we wait on hold for over an hour and then get hung up on!!!! You couldn't pay me to buy anything here again.
Nice furniture and staged really nice in the store. The sales person Michael can sell a mattress to anyone! He knows his stuff and is super helpful!
I walked in looking for good furniture for my new apartment; not only did they have great quality furniture but the salesman Johnny V. Is a great human being awesome customer service he surely convinced me in buying my whole furniture for all my apartment. Gave me a great deal better than any other store. Thank you once again to Ashley and all their workers.
Me and my husband had such a good experience with Yulia, she was amazing. She was knowledgeable, friendly, and we got a whole bedroom set in such a timely manner! Professionalism at its finest. That was the easiest experience with her. I will be recommending her to everyone I know! Thanks Yulia!
Shawn's an amazing salesman
Great deals.
I bought the Tulen Reclining Sofa because it is a manual recliner, and it was delivered March 8th, 2019, so 7 months ago. After only 2 months the cushions started deflating and now when I sit down I fall back into the backrest sitting on what feels like a board, plus the bottom is falling out in little pieces on the floor like sawdust. I called customer service because it has a year's limited warranty, and they sent a technician to evaluate the issue. Keith came out and was so rude and abrupt. After taking pictures, he said customer service would get in touch with me in 72 hours and walked out. I got a call and even tho we only had the sofa 7 months I was told it's normal wear and tear. Since when is a sofa supposed to last only 7 months? She went so far to tell me I could purchase cushions and a tech would come out and replace them. Why would I put another dime into a sofa that already cost me $500 and deflates so fast??? I asked for a second opinion and the technician came out today. At least Tony was way more friendly and did his best to take all the appropriate photos, pushing on the cushions and actually seeing and feeling how the cushions were falling apart. I'm waiting for customer service to call me again, but I'm not holding my breath I can get satisfaction.
Best furniture experience ever! Customer service was incredible. Gabe, who assisted us was a total rockstar. We found the perfect couch and he and the staff went above and beyond! Will definity be back soon!
Good deals
After they sold you that's it they forget about you. Bad bad bad customer service. I have emailed my sales rep and never heard back from her. Called CS team numerous times and gave me the run arounds and couldn't give me an answer where my mattress was. It's been almost a month and have not received my mattress yet. I will never ever buy anything from this company ever!
Nice store with great location
Great customer service and furniture. Do yourself a favor and see Irwin. He's the best hands down and provides that genuine classic customer service when a handshake meant honesty.
They do not deliver on their promises. Shop anywhere but here. This company is highly immoral and unethical in their business practices
Richard was i nice seller and he have a good knowledge about matress sale ,good demo...
Wonderful furniture
I’m beginning to wonder if all the furniture stores in Las Vegas attend the same business training. I pondered giving Ashley’s two stars because at least our salesman was decent but that’s about the only good thing I can say. We made our purchases at Ashley over a month ago and are still waiting for our stuff to be delivered because Ashley can’t get their delivery service correct. Either they don’t tell you the day or time of delivery correctly or they keep telling you that your product has been put on back order even though when you bought it, it was in stock and ready for delivery. I try as hard as I can to support brick-n-mortar stores to keep locals employed but it’s becoming increasingly difficult to avoid the much better service online stores are offering.
worst customer service I've ever seen all they care about is getting your money half the time they don't even have the product
Buyer beware! I'm really disappointed with Ashley's quality & their customer service. We bought a large sectional and had to refuse 2 portions of the sectional because they were damaged. Whatever you do. . . . DO NOT ACCEPT DAMAGE FURNITURE FROM ASHLEY!! If you do you are stuck & they may consider it "normal". The quality of the furniture seemed really nice once we got it home, but after 3 months the frame starting squeaking and cushions started to go flat. I had their repair guy come out only to tell me, that's "normal" and they don't cover that. REALLY! I've bought previous furniture from other places and NEVER has my furniture squeaked after 3 months and did I mention, we hardly ever sat on it. I should have stuck with RC Wiley's! I can't afford to get another set, so I guess I'm stuck with my "normal" squeaky sofa, hopefully my guests won't notice it so disappointing! Now every time I hear it, it's a reminder that I will NEVER BUY FROM ASHLEY's again!
My husband and I thought we would give Ashley Furniture one more shot, our 1st experience with the Laguna Hills Ca. store was a joke your salesmen and managers are liars and cheaters they do not give a crap. . and according to the store manager our sales guy was his top guy. . so seeing how we moved from Southern Ca to Las Vegas NV, we went into the store in Henderson NV on Mall Ring to purchase 2 twin mattresses and 2 side tables, boy were we WRONG ALL ASHLEY FURNITURE ARE THE SAME!!! We used our Ashley credit card account. We were told we could pick up our items on Tuesday 9/3/19. My husband drove across town only to find out our items were on back order and not available. After a long discussion our items were going to be delivered on Friday. I received a call today 9/4 saying our delivery is scheduled for Friday 9/6 for 11 to 3 then to get a call 2 hours later staying they cannot deliver Friday they don't have our items and will have to reschedule for Sunday. Long story short I canceled my order. . I WILL NOT EVER shop with Ashley nor will my family and friends and whomever I can reach on social media. . you sale items that are not in stock and dont bother to let your customers know they are on back order, and make promises you CAN NOT KEEP. Then to top it all off, we were charges 4 times for our order!!! WTF is that all about, we would have not known if we didn't cancel or order and call card to make sure no charges were applied. . So not only do you make promises you can keep you steal money too WOW , YOUR SALES PEOPLE LIE YOUR STORES ARE THE BIGGEST JOKE AROUND. . P. S. I took my business else ware and shopped RC Willy :) with no problems at all and can pick up my items on the day promised! VERY PISSED OFF CUSTOMERS Shawn, Brandy Taylor
Irwin was fantastic!!
We're bought two mattresses, one bedroom set, two sofas and four barstools from Ashley's in Henderson from a very nice and helpful young salesman named Fermin. He'd scheduled two deliveries on separate days to two separate locationsand all went fine, except one sleeper sofa wouldn't fit through the front door of one condo, so it was returned to the store. It's a very wide sofa and I was very disappointed thinking I could have it, so Fermin and his brother brought the sofa to the condo to try again. It's so tall, it wouldn't stand up in the narrow hallway, so couldn't angle it through the door, but with great effort, it finally fit through the door after the door was taken off its hinges. Amazing and so much work. Fermin and his brother who also works at Ashley did a miracle for me. We couldn't be happier and will definitely be buying more furniture from Fermin at Ashley's again soon because we're moving into two places. Thank you Fermin! Beth and Bud in Henderson, NV
For the love of god, avoid this place like the plague!!! 1) WAAAAY overpriced. You can even find their own products online for half the cost. 2) Not that great quality. Honestly, I’ve everything I’ve bought from Target or IKEA has been much, much better. 3) Their overall business practices, regarding pricing, sales, and how they bundle items? Your average “no credit needed” used-car lot is less sleazy, and has more ethics, than Ashley Homestore. In my case, they were falsifying “normal” prices on items normally packaged as a set, so they could make the “sale price” on one part of the set seem appealing. Please, please, please take my advice, and do not purchase here! You will get ripped off!
Great options, at a good price.
(Translated by Google) Johnny Great Customers Service! Very professional in his job !! And the best He speaks Spanish. My experience was excellent from the beginning to the end. They all are friendly and helpful. If you prefer someone who speaks Spanish I highly recommend this boy, very good service and explains everything very well! (Original) Johnny Great Customers Service! Very professional in his job!! And the best He speaks Spanish. My experience was excellent from the beginning to the end. They all are friendly and helpful. Si prefieres a alguien q abla español te recomiendo mucho este muchacho, muy buen servicio y te explica todo muy bien!!!!
For the love of god, avoid this place like the plague!!! 1) WAAAAY overpriced. You can even find their own products online for half the cost. 2) Not that great quality. Honestly, I've everything I've bought from Target or IKEA has been much, much better. 3) Their overall business practices, regarding pricing, sales, and how they bundle items? Your average "no credit needed" used-car lot is less sleazy, and has more ethics, than Ashley Homestore. In my case, they were falsifying "normal" prices on items normally packaged as a set, so they could make the "sale price" on one part of the set seem appealing. Please, please, please take my advice, and do not purchase here! You will get ripped off!
I got with mr. Erwin on some home furnishings he was incredibly nice had a thorough knowledge of all the furniture and he was very patient with myself and my daughter I will definitely shop there again
My wife and I were greeted by Irwin as soon as we entered the store. We told him we were just looking and could he point us in the right direction for recliners. He did that and more, our Labor Day sales event is on now and you can make a purchase today instead of returning Labor Day. We thanked him for that info. While looking around and trying recliners Irwin came into that department explained the sale any how each chair operated. He was never pushy, and that is our reason for buying 2 chairs today. The Laird’s
I had a pleasant experience today at this location. Great furniture at great prices. A sweet lady named Debrah helped me pick out the perfect couch. She was very nice and showed me many different options, Debrah was very good at her job. Thank you
I had intended to purchase two sofas, a dining set and maybe some mattresses. Their website doesn't show pricing without a fair amount of work but I found the two sofas we want based on a web search. Their site says limited stock so I went to chat and they told me they couldn't see inventory on any particular site so they were of no help. I called three different locations in my area at least three times each and nobody there ever bothered to pick up the phone. They are good at marketing but terrible on follow through. Very frustrating experience.
Shavone Thomas was amazing to work with, excellent customer service. I was not excited to have to buy a new bed and was not looking forward to the hunt or the negotiation back and forth. I visted Ashley on a random Thursday and Shavone approached us right away but was not pushy at all. I was quite impressed with several bedroom sets and he went around and let us examine them all. He then ran total prices on three different sets so I could see the differences. I wanted to think on it a bit and he was not pushy at all. Gave me his card with cell # and said "let me know if you decided to come back." I found the same set I liked most for less on an online site and he worked with me to match it before I came back in to purchase. The process was much less troubling than I expected. He is very personable and accommodating.
My salesperson Abraham was so professional and helpful. I would highly recommend Ashley Furniture but in particular Abraham. He went the extra mile to make sure that I was a satisfied customer! I will definitely be a return customer and recommend Ashley Furniture to friends and relatives.
Edgar V. was wonderful and answered our questions with knowledge. We recently moved to Henderson and needed a lot of furniture. I highly recommend him.
Great customer service. Come see Fermin he is super patient and walked around with me for forever because I can't ever make up my mind.
(Translated by Google) I think it has good things but the prices are a bit expensive and need more variety of furniture, they repeat much the same, and there is no style, good and beautiful, such as Victorian, Roccoco, etc. .. they need beautiful and elegant models. Old style. (Original) Pienso que tiene cosas buenas pero los precios son un poco caros y necesitan mas variedad de muebles, repiten mucho lo mismo, y no hay de estilo, buenos y bonitos, como estilo Victoriano, Roccoco, etc. .. necesitan modelos bellos y elegantes. Estilo antiguo.
(Translated by Google) Very expensive (Original) Muy caro
Great
Luved it 50%off all furniture git mine good deal
Thank you all Ashley Furniture and thank you Shavon the man with the best customer service I have seen in al long time anywhere. My wife and I went in and got a dual reclining couch he worked with us very well i was very impressed. Any other furniture or household needs that Ashley's Furniture can provide we will be going back and speaking with Shavon directly. Ashley's Furniture and Shavom himself both deserve 5 stars.
Roberto was an excellent Salesman, polite, not pushy, very knowledgeable about all lines of furniture.
After seeing an add for an outdoor table and four chairs I went to the store and purchased it. It would take until July 8th to be delivered. At time of purchase I was told this was a non-margin profit item. I said I could wait for delivery as this was on May 26th. On July 4th I received a call that the delivery was to be July 6th. As she read the item to me it was only the chairs not the table. Upon further investigation I was told the table had been discontinued. No calls beforehand at all. If I had not asked about the table at three different levels I would have thought the table would be arriving at a later date. The lat straw was that they would not refund my credit card unless I went in to show them my card. I live 20 miles away.
Best furniture store
Sales staff misspoke twice. Now I cant complete my formal dining room I wouldnt.have purchased my table and chairs if I had been given correct info. My set has been discontinued. Thanks for screwing me. Btw they do not price match
If your looking for a no hassle, have everything you need in one deal shopping experience... This is the place to go. Easy financing, that helps your credit I may add, and the process is smooth from start to finish. Talked to a couple sales people there but found the best to be Ryan... He was no pressure, patient, and worked hard to bring everything together for me. You don't need credit, just a reliable job. This was the best experience ever
Found the prices inflated even with a 30 percent off and no interest terms. Their online site is better than the store and free shipping. Was not happy with the selection.
The worst place ever to buy house furniture! I bought a Craftmatic adjustable bed and what a nightmare. From the day that it was delivered until today I've been trying to get the right legs for the bed. It's been over three months and over a half dozen times that I've been to the so called customer service department to try and get something done. And they've told me time and again that they would get it taken care of. What a joke. I purchased a mattress cover and that to was a night mare. When the delivery guys unpacked it it was Filthy. It looked like it had been dragged down the road. They said that they would have it cleaned. When it was returned to me it didn't look much better. I would never Purchase another thing from Ashley furniture.
This is the worst store and this is the worst company I’ve ever had to deal with, me and my wife spent over $1000 for a bed and within a month it’s starting to sag and pop the spring, it took them two weeks to get a technician to come out here and look at the bed and he told me that in order to warrantee it it had to be an inch and a half, for a bed to sag within a month is poor workmanship. they would not warranty the bed, I would not recommend this store or this company to anyone, I see them going out of business very soon
Pretty
Jason Aganon was an amazing sales person . He was professional, attentive, and made the experience fun !! He is an asset to your company ! Thank you Jason
We bought an Ashley recliner from mattressland in Bullhead, Az thus chair has broken down three times in 19 months. They fixed it twice and now want to give us half the purchase price for another Ashley chair. Ashley would not approve a new one. Why would we want to buy another Ashley recliner how stupid do we look
It's a very nice place
I love the furniture. However, the delivery and follow-up customer has been sorely disappointing. Post the product being delivered we received a call asking about our experience and we let them know our home was damaged (this was also brought to the attention of the delivery person). We were told we would receive a call back. Never a return call. We also tried to call and email to resolve and have been ghosted by customer service. I'm now out an additional $150 to fix my home to avoid HOA fines.
Great
Once we walk-in, service bad. The front guy, skinny all red and drunk. Saying no to us and chewing gum, so gross, everyone so nice, except him.
We have gone to several furniture stores in Las Vegas. Hands down Ashley's is the best to us. They treat you with repect and their sales are "true" sales. We actually had a company RAISE their prices and say that was the sale price. The staff is very professional and welcoming. For now on we will go there 1st when looking for an item. We have had no problems with the furniture we receive, and find the prices are lower than most furniture stores. Thank you Ashley!
Okay so it&'s been a couple of months since my last post. Well never mind my five star review. This place is a joke they are all so very nice and cater to you to get your money. Yes I feel stupid for allowing myself to become their victim. What you see on the floor is not that you get. I bought a dinning set plus an accent chair with end tables. They scheduled me for delivery but than changed the date. Okay should have been a sign for me. Than they called me to tell me that my dinning table would be the only thing delivered and that I would have to wait two more weeks for the rest. Okay no problem but when they delivered the dinning set little did I know that it would start falling apart a week later. Chairs were flimsy, screws were coming off, table was scratched NOT AT ALL WHAT I HAD SEEN ON Display! Than I get another call telling me that the rest of my order yet again was going to take another week. Okay so by this time I had enough. I go back to the store talk to a manager explain to him what is going on and he says okay we can have someone come by your house to fix the dinning set. Someone from our Corp office will call you to set a date. I said okay however I canceled the rest of my order and asked for a refund they agreed and gave me back my money for the rest of the order I hadn&'t received yet. Well 2 weeks go by and the table gets worst chairs are making noises and I still hadn&'t heard back from anyone from corporate. Oh wait the best part of it all is that I financed have of my purchase and I got my first bill. Well my bill had the wrong amount seems like this morons added the amount that they refunded me to my synchrony account. Oh I was hot drove again to Ashley&'s spoke to manager again. By this time he felt really bad about what was happening. So he asked a store rep to fix my account and offered me a whole new set. I agreed so we scheduled a date for delivery. Okay delivery day comes and when they got there needless to say they where missing parts to the dinning set. So they took back the new set and left the Flimsy chairs scratch table behind. Not again right? So I called the store couldn&'t talk to a manager. But he did call me back and told me he was sorry and told me I could go choose any dinning set I liked could be different no matter the price he would honor it or I could have the same one I already had but new and he would still give me a $300 store credit. So I thought about it and I decided to get A different dining set. Went to the store picked it out schedule delivery and they came by however the dining set was too big for my house doesn&'t fit and I wasn&'t home when it was delivered. When I choose this set the sales rep told me I could exchange it should I need to. So I called him the very next day to let him know that I needed to exchange it for a smaller one. He texted me back and told me that the only thing I would have to pay was the delivery fee of $99.99 okay no problem I get it my felt this time and I&'m willing to pay. Now I just had the other manager John call me today to tell me that I would have to keep what I have now and they can&'t doing the exchange for me. Well doesn&'t that suck. After all you guys have put me through and what I&'ve had to deal with now u can&'t help me after I was told you could. Okay I ain&'t done with this yet. If you John can&'t help me that&'s fine. I will take this to the better Business bureau and file a complaint with Synchrony Bank. I&'m done dealing with people who don&'t have the best interest for their 5/19/19 today marks 5 days since my last post to yelp and the Better Business Bureau! I still haven&'t heard or received anything from Ashley&'s. How ever they did respond to my complaint on the BBB. Attached is their response. This idiots can&'t even get my Name right what a joke. Dear Ashley&'s Furniture I&'m still waiting on a call plz go to my profile on BBB FOR MY CORRECT NAME AND PHONE NUMBER!!
Way over priced.
Never mind my 5 star 5 months ago UPDATE: we bought the couch 4 maybe 5 months ago, and the fabric ripped under cushions making the couch break underneath, we called corporate 2 months ago and they said they will come, NO ONE SHOWED UP!!!. We called again 2 months later, my husband said that “we have a year warranty on the couch” they said ok and a week later two “ tech” guys came took pictures and asked so rudely and unprofessional “ why did you wait this long to report? This is excessive damage” my husband said “ I called 2 months ago when it happened and no one showed up” the tech guy said “ yeah sorry we can’t do anything maybe call corporate and they can do something” they left a few days later they called and said “ yeah you HAVE warranty but unfortunately we can’t give you a new couch”. Do yourself a favor and DO NOT SHOP HERE!!!!! Go somewhere else to get furniture..
Okay so it's been a couple of months since my last post. Well never mind my five star review. This place is a joke they are all so very nice and cater to you to get your money. Yes I feel stupid for allowing myself to become their victim. What you see on the floor is not that you get. I bought a dinning set plus an accent chair with end tables. They scheduled me for delivery but than changed the date. Okay should have been a sign for me. Than they called me to tell me that my dinning table would be the only thing delivered and that I would have to wait two more weeks for the rest. Okay no problem but when they delivered the dinning set little did I know that it would start falling apart a week later. Chairs were flimsy, screws were coming off, table was scratched NOT AT ALL WHAT I HAD SEEN ON Display! Than I get another call telling me that the rest of my order yet again was going to take another week. Okay so by this time I had enough. I go back to the store talk to a manager explain to him what is going on and he says okay we can have someone come by your house to fix the dinning set. Someone from our Corp office will call you to set a date. I said okay however I canceled the rest of my order and asked for a refund they agreed and gave me back my money for the rest of the order I hadn't received yet. Well 2 weeks go by and the table gets worst chairs are making noises and I still hadn't heard back from anyone from corporate. Oh wait the best part of it all is that I financed have of my purchase and I got my first bill. Well my bill had the wrong amount seems like this morons added the amount that they refunded me to my synchrony account. Oh I was hot drove again to Ashley's spoke to manager again. By this time he felt really bad about what was happening. So he asked a store rep to fix my account and offered me a whole new set. I agreed so we scheduled a date for delivery. Okay delivery day comes and when they got there needless to say they where missing parts to the dinning set. So they took back the new set and left the Flimsy chairs scratch table behind. Not again right? So I called the store couldn't talk to a manager. But he did call me back and told me he was sorry and told me I could go choose any dinning set I liked could be different no matter the price he would honor it or I could have the same one I already had but new and he would still give me a $300 store credit. So I thought about it and I decided to get A different dining set. Went to the store picked it out schedule delivery and they came by however the dining set was too big for my house doesn't fit and I wasn't home when it was delivered. When I choose this set the sales rep told me I could exchange it should I need to. So I called him the very next day to let him know that I needed to exchange it for a smaller one. He texted me back and told me that the only thing I would have to pay was the delivery fee of $99. 99 okay no problem I get it my felt this time and I'm willing to pay. Now I just had the other manager John call me today to tell me that I would have to keep what I have now and they can't do the exchange for me. Well doesn't that suck. After all you guys have put me through and what I've had to deal with now u can't help me after I was told you could. Okay I ain't done with this yet. If you John can't help me that's fine. I will take this to the better Business bureau and file a complaint with Synchrony Bank. I'm done dealing with people who don't have the best interest for their customers.
John the manager holds up the buying process. John has to approve every transaction, making checkout take upwards of an hour. Also John seems to treat his staff very poorly. John should go!
Jonathon was amazing! He really took the time to listen to what we were looking for and show us all of the options.
Very expensive
Terrible Terrible, my wife and I go into the store to purchase a kitchen table, at first we could get no ones attention to help us, finally after 20mins we get a man who has been drinking, I mean he smelled straight like alcohol every breathe was a bottle smell, then he didn't really know jack squat about anything, then I asked why were people picking up items out the side of the building he said oh that's nothing people were picking up deliveries. Then when I asked if I could pick up the item myself he said no you can't you gotta go pick it up from the warehouse I said well why not from here, he said you have to purchase the In home delivery for $69. 99 I said I don't need that I can pick it up, he said but you have to put it together I said I'm not worried about that I can do it myself. And on and on and on he went. At this point I was done! Walked out The next day I call their number to the local store to be transferred to some BS call center and get hung up on like three times and then called back transferred again and again, finally some young girl gets on the phone and is able to answer one simple question and even then she didn't seem sure about that either- ridiculous I would just stay away from this place they need to rebuild their cast from zero- pretty pathetic service.
I've been a customer of Ashley Furniture for a number of years. The experience in their Henderson NV location on April 28, 2019 was less than pleasant. We stopped to browse furniture as we are in the market for several furniture purchases. We were met by Yulia immediately upon entering. Trying to communicate needs and wants was difficult and frustrating. We did make a small purchase, however hesitating up until the very last second, our salesperson did not look listen, in fact at certain points almost argued with us. I will shop at Ashley's again, a manager might want to shadow salesperson to offer constructive ideas how to actually close a deal
Ashley is the worst company ever. First they kept pushing to deliver early before I was ready. Then they delivered at their convenience. When I tried to call to say I couldn't sit home until 7pm it took 45 minutes to even get through to customer service and the girl who answered confirmed this was routine and was most unapologetic. When I finally got the couch, it had a nail sticking out of the back and a stain on the back. The delivery man was rude and his hands were filthy touching my light grey couch. He moved heavy decorative items on my porch to deliver and didn't put them back. The delivery man called customer service for a service call about my concerns and to fix the nail and stain and when they called they told me when it was good for THEM to come service this couch. It wasn't about my convenience or time despite their error. They required me to agree to their windows of service whether it was good for me or not. 8-5 and I'd only know a smaller to die the nite before. I should have known when the first salesgirl was too lazy to even show me this couch at the back of the store that buying from Ashley's was stupid and would cause me aggravation. I just couldn't imagine how much. I'm very sorry I ever gave Ashley a dollar at all. DO NOT BUY ANYTHING FROM ASHLEY'S. There are many other companies who will really appreciate your business and value it. I'm sorry I ever walked into Ashley's.
Decent selection of furniture be careful purchasing a bed room set as many of their bed to not include enough slats for the manufacturer's warranty of your mattress. 5 wooden slats are the minimum required for a mattress warranty. Unless purchasing a platform bed Ashley they all have three slats. Additionally they do not offer a comfort guarantee if you don't like the mattress you're stuck with it.
Best service of the millennium
Wonderful experience at this Ashley Furniture! Buying from this place you know you are buying quality , that's no doubt . The sales guy Jason was amazing and worked with us to get us the set we wanted at the price we could afford . The manager John also great! They made us feel at home and helped us tremendously. Thank you so much and keep the great work , we appreciate it!
I want to share a story on a beautiful Sunday. I took my family to Walker Furniture Store and I saw a Couch I like, I ask the Sales Rep to see if they can knock off a price on the Couch I saw with electric recliner, they said NO, WE ARE A ONE PRICE STORE, I ask them are you sure, if I pay cash? The Answer again NO! I said fair enough, and I told the salesman to give me a out to door on the couch I like, the response from the salesman yes, holy Crap they said yes . I ask for the manager to see if he will come down on the price, Sales Rep went to get his Sales Manager, and the manager came to us and told me that we are Car Max? So they are selling used couches ! I told them both see ya!!!I took my family to Ashley Furniture and came upon a guy name Jason Aganon, the Sales man was very happy and very polite to me and my family at the start. I showed Jason Aganon the paperwork I got from "WALKER USED FURNITURE STORE"(CarMax) . So Jason took a look at the paperwork and guide my family to the same couch we look at Walkers furniture. He told us that it's manual recliner and the price was more then Walkers (WOW). I told my wife I guess we are going back to the Walker with there nasty attitude salesman and manager. I ask Jason Aganon to match the deal, he told me I don't know but I will ask. I love the fact he didn't say no in the start but gave me a hope, Good start so far. Jason came back and offer a closer price, I told Jason I rather have power then manual, I ask the salesman I will make an offer, if he can include a separate recliner with the six piece furniture at the same otd number he gave me on the second offer and we will have a deal. So Jason said let me see, again he never said no to me. He went to his Store Manager John Salandra and sent his salesman back to offer me $20 more on the offer, I ask Jason Aganon to direct me to the Store Manager and the salesman said we will match the price and I ask Jason to direct me to the store manager and he did and I shook his hand on the $20 more and told him he has a great salesman. The salesman is my friend forever and I hope he stays. Jason Agnon and John thank you and very professional salesman and managers! Great job on the team at Ashley Furniture! Please if you are going to Ashley Furniture ask for Jason Aganon he is the best!!!
Like a Boulder highway used car dealer! Very proud of their mediocre product at best COASTER quality.. nothing more nothing less.
We love going there,pric3s are reasonable ,very courteous employees
My family was in need of a house full of furniture. Our salesperson was Liz Cano. We didn't know what we needed or wanted but Liz was so patient and extremely helpful with everything from color combinations to placement. Her knowledge of literally every aspect of home decor blew us away! The first visit we did not purchase anything. The next time we went ( when Liz was working) we purchased a whole house and Liz was again very helpful in our final purchases. We needed 3 bed sets, dining room, family room. When we had finally got done that day, Liz had worked so hard to get the fastest delivery possible. We love this woman! When furniture was delivered they took very special care not to damage our walls or the items! Thank you ALL at Ashley Home Store in Henderson for making our new home a Mansion!!!
Elizabeth in Customer Service was amazing! She helped fix a fraudulent purchase that was made at their location. Her Customer Service was impeccable. Debra in sales helped me with purchasing a new sectional. My experience with her was fun and felt zero pressure to purchase. I'm giving two stars for the simple fact that the store manager was rude. He spoke to Debra in such an unprofessional and mean tone. He said something in front of me(the Customer) that he should not have discussed. I was made to feel incredibly uncomfortable by him. He showed his annoyance when I wanted to match the price online and proceeded to tell me that he was going to bring up his want to ban online price matching at his next meeting. When I finally checking out, he verified my phone number, when he should have asked me to verify for security reasons. I'm now seeing how easy it was for the fraudulent purchase to be made on my account.
Have you ever wanted to shop for furniture and not want to be bothered by pesky sales people? Do you shop online but want to try out the product before making your final decision in store? I got great news just go to the Ashley Homestore in Henderson they will let you walk in try every single piece of furniture on the floor let you browse for 30 minutes and completely ignore your existence. Go completely out of their way to not make eye contact because heaven forbid they make a sale. . I've gone to this location twice and same thing in both attempts to purchase. The MLK location is 5 stars it's just further than I'd like to go but obviously if I want to be helped it's the location that people will fight fir your business.
Over priced and the sales associates were too busy socializing with each other to even acknowledge my presence in the store. I left and purchased furniture at RC Wiley
This Ashley home store is a good place to go if you want to have completely no interaction with anyone that works in this store. Perfect place to lock eyes with every free sales reps as they walk right past you without saying a word. It's the perfect place to walk in and not get greeted at all. Love it but we were able to test out the furniture in this store and go online and purchase everything we wanted.
This is going to be my new furniture store. As soon as I walked in I was met by an outstanding staff. The store looked outstanding and super clean. I only went there to priced a sofa and I did not want to feel the sales stress of buying. Our questions were answered and our sales rep was great in explaing options along with sales and even took the time to do individual prices on the furniture vs if you purchase as a room. Like I said we went tp price a single sofa expected to pay 700 to 800 dollars for a super nice soft sofa. Instead We to a sofa with Reclining seats on both ends, a sofa love with reclining ends as well so 4 recliners, three living room tables, 2 lamps, a sectional carpet and a sofa blanket along with 3 decorations for the center table with delivery and warranty and home set up for the sweet price of $1,200. 00 awesome. Thanks Ashley furniture for price explanation and no pressure to purchase.
I maybe turning my bad review into a good one... I will post the end results
I went into Ashley Furniture on February 15 2019 and spent 4841. 15 with the manager and a sells women named Debra. They sold me toxic furniture. It smells like paint/dye or formaldehyde. If you don't believe me look it up under harmful VOC's or gasing new furniture and I am not the only one complaining about Ashley Furniture. Once they sell you the stuff there is nothing you can do about it. They told me to wait for a tech so I did and guess what 2 showed up but one was a tech named Serafin and the other guy is named Tony which was for backup because he had a blue shirt on. Anyway they said they don't smell anything. Like I am sitting here smelling it and your going to lie in my face that you don't smell anything. I said to the techs I understand it must be your job to lie. He said it smells new like a new car. I have a new car out side and it don't smell like this. All I can say is don't buy from here if your care about your life and children. Now I have to throw out 5k worth of Furniture because I was jerked. Believe me I am reporting it everywhere I can. Beware if you can't smell it doesn't mean it can't cause you harm. DO YOUR RESEARCH . I am going to store the furniture at my garage and take a piece of it to get tested and then I will seek legal representation because this is beyond disgusting to sell something so toxic and then why people get sick. PS can some please invent the - start rating because they don't deserve even 1 star
Everything we get from here is amazing. Love this place.
Staff cant be bothered to leave the front podium or even point in a direction an item may possibly be located in, it's dead inside like me and they still can't be bothered to give you even a smile.
(Translated by Google) It is easy to apply contact Edgar Robles very good person (Original) Es fácil de aplicar contacten Edgar Robles muy buena persona
Great salesman Jerry.
I walked into the store knowing what I wanted and how much I was willing to spend in a well-established budget. I was greeted by Abraham and I feel like we hit it off from the start. He listened. He was professional and responsive to what I wanted...and he delivered well within my budget. Customer service can often be an unforgiving career but when you can listen, evaluate, and deliver to the customer without forcing a sale...you're a winner. Hats off to Abraham and thank you for making my day.
Nice helpful people good furniture 2nd time buying from them
marcella had such a great sense of style & went completely out of her way to help us get some ideas for our home. i would recommend anyone who is wanting to refurnish their home, ask for Marcella because she is truly the right person for the job. thank you so much for everything I truly appreciate it !
Update: Was just told by the customer service dept. that once the furniture was set up in my apartment, that I cannot return anything. This was after I told her to take back their furniture because of the odor. So, I cannot even sit in the living room, because the odor is so bad, it literally burns my eyes, but hey, someone will be here on the 27th. Who cares if I can't use my furniture for weeks after it being delivered. I can go sit in my bedroom or sit on my $50 futon I got off of Craigslist! Ordered a beautiful living room set, and the price was awesome. Unfortunately I can't even sit on the couches because they smell so bad! Every day I keep thinking the smell will disapate, but it's not. Someone is coming over from Ashley on the 27th to also look at the glass coffee table and end tables that are scratched!
Bought some new furniture
This store shouldn't even get 1 star. Shop online or at another store. First off the day we went in they were advertising 50% off - the catch here is it turns out they raised prices about 48% first. The prices were almost 50% cheaper for same items online and another store. So basically they were price gauging. But this particular store is owned independently and not one of Ashley's franchise stores so they can get away with it. My particular order was about $50 cheaper than online with their "sale" so I let it go. However, that $50 savings has not been worth the headache they cause. I ordered 3 pieces living room furniture in December and they said part of order would be ready in early January but part of order wouldn't be ready until February. I really liked the set and supposedly according to them whether I ordered online or in store it wouldn't speed up delivery because all coming from same warehouse. So I agreed to the Feb date. Fast forward to February, they call on a Monday to confirm delivery on Wed, I'm left a message around noon that if I don't call them back by 5 they would cancel my deliver. It took an hour for customer service representative to answer, mind you I'm at work, and then they tell me but wait, we still don't have one of your pieces ready, it's on back order til Saturday and they will call to reschedule. So fast forward, Saturday comes and goes, don't hear anything, call a week later and now they can't even find the piece that's missing in my order, maybe I cancelled it? They're confused, yet this order is fully paid for and they knew about it 10 days earlier. I get a call from store rep and he tells me oh not sure what happened but can get it out to me early March, they only come my route certain times. I have family who was staying in town to be at home to receive the delivery and is leaving town by end of February so I need the delivery before then so I won't have to take off work not to mention 2 months out to receive your living room furniture is already an inconvenience. I'm told they will call back and when they do they have now moved date out to end of March. So basically this store will rip you off and won't even deliver your furniture in a half way timely manner, they care nothing about inconveniencing customers. Short version, their furniture may be nice but shop elsewhere (even if at a different Ashley store) or online.
A wonderful experience. Everyone was nice and helpful, especially Daniel.
Ashley Furniture sells Furnitures, oh yes. . . . They take the money, of course ($2368 in my case), BUT they don't have in stock (and don't inform customers). . . "oops" : Delivery Cancelled ! once. . . (ok. . . ) twice. . . (are you serious?) and today for the Third Time!!!! Inacceptable! I am waiting for my furniture since 12. 2. 2018. . . !!! Maybe in 2020. . . Finger crossed!
We went to the Ashley store in Henderson with a couch in mind. When we walked in we were greeted by Daniel and he helped us right away. The couch we found online was not in store but he showed us a few options and we ultimately decided on a completely different option but that we totally loved. He was very helpful and quick, we had toddlers in tow. Everyone was very nice in the store and helped us get our couch ordered and we were out the door.
Ashley Furniture was a Great choice I got a Good Deal on my Living room set with the end tables, lamp, an decor. They were on time with the delivery an very helpful on getting it in the correct space TY For Your Excellent Service
Edgar always gives us good deals. We keep always coming back to him.
Daniel & Alex were awesome! They were extremely helpful in helping my daughter & I find a bed for her. Very sweet & great customer service! Highly recommend
Excellent furniture store...Prices for everyone...Financing available...great furniture selection...excellent customer service...great location, visible from the street
Worst furniture experience I have ever had. I ordered the Besteneer dining room table, six chairs, and the server on January 3, 2019. I placed the order through the Ashley Home Store in Henderson, NV. I was promised my order would be delivered on Monday January 14, 2019. I received a text on Saturday January 12 advising me I would receive my order between Monday January 14-Wednesday January 23. I replied to the text which stated a representative would contact me.I never received a call and waited home all day Monday the 14th. I had taken off from work and my order was never delivered.I reached out to customer service on Tuesday January 15, 2019. They stated they were aware my items would not be delivered on Monday January 14, 2019 but acknowledged no one reached out to me. The representative stated all of my items would be delivered on Friday January 25, 2019. This was a complete lapse in customer service considering I was promised my furniture for the 14th and it was a surprise for my spouse's birthday.My spouse took off on the 25th from work to receive our furniture. I was not pleased when I received a phone call from customer service stating my server had been damaged and would not be delivered along with my table and chairs. This would mean I would have to take yet another day off of work to receive my server. The Customer Service person could not give me a date of when my server would even be in stock yet alone delivered. I asked to speak with a manager and spoke with John. John stated he could not give me an estimate for when the server would be in stock or delivered until the truck delivering my table and chairs returned for the night. I advised him the missed delivery dates, lack of communication, and my server not being delivered was unacceptable. He stated he would be willing to offer financial compensation once he had a delivery date for the server.In the meantime the table and chairs were delivered yesterday afternoon. The chairs were so loose that I did not feel comfortable even sitting in them. When I would lean back to sit in the chair I could feel the back separate from the seat of the chair. On top of that half of the chairs were not level.I called John back to advise him of this. He stated he could not get a technician out until February 6. Again, I advised him this was unacceptable. I have a new dining room set that I would not even be able to use for almost two weeks. John told me he would call me later in the evening with resolution about the chairs and a delivery date for my server. I never received a phone call.I still have yet to receive a call back from management even after several emails. I still have broken chairs and no server. Sent from my iPhone
There's good and fancy furniture, the people there are so good helping you out, they aren't bothering you at all the time. They give you time to look and check everything they have and think about it, we were attended for Alverto and he give us all the information that we need, so I'm so satisfied we this store I highly recommend to buy there!
Good d deals
First time in the other day. Employee Kevin Hawkins introduce himself they gave my family a direction we could go to find what we were looking for. The kind of salesman I like, gave us our space to look and wonder but checked in on us periodically. Although we didn't make a purchase we be back for future shopping.
The one star is for the greeter when you walk in the door. She was friendly and asked us what brought us in. We told her the items we were looking for and she told us the vicinity they would be in. After walking around for 20 minutes we did find a couple items we liked but after having a couple employees walk right by without so much as a hello and seeing 3 others all busy watching something on one of their phones, we decided that they obviously didn't want our money. So we left and went across the parking lot to Lazy Boy where we got great customer service and made a purchase.
I went to Ashley for bedroom and living room sets in 8/2018. The bedroom furniture was delivered damaged many weeks after repeated delivery postponements. The damaged articles were exchanged weeks later, again after a few rescheduled delivery dates. I chalked that experience up to inevitable business difficulties; so when I went to the store in September to complain about the repeated rescheduling, I ordered a living room set. The manager discounted it for my trouble with the bedroom set. The living room set was supposed to be delivered in October 13th 2018. To date, January 19, 2019, and five rescheduled delivery dates thus far, I am still awaiting delivery. These companies seem to be selling products that have not yet been manufactured, to eliminate the cost of warehousing. How could Ashley sell products they don't have, yet take payment for them? Ashley should take payment when the product is shipped! They float millions of our dollars for months, gain interest, and provide us no value for our monies, while the funds are not in our accounts making the interest; In effect loans! Is this an evolutionary consequence of capitalism, company greed, deregulation, or customer service degradation? Whatever it is, where is our government and law makers? Consumers need to begin fighting back with their spending practices. In contrast, Wayfair sells nothing they cannot readily provide, deliver in a few days, and do not charge until products are shipped. Perhaps you need to rethink shopping at Ashley furniture store.
I really recommend this furniture place. Great quality and good prices. good customer service as well.
Daniel HAYES WAS EXTREMELY HELPFUL ABD INFORMATIVE. EASY EXPERIENCE
Nice furiture and good sales.
We just purchased a sectional sofa here and Kevin H, our salesman made everything so easy! The overall experience was delightful, if youre ever shopping for furniture go and see Kevin at ashley furniture in henderson!
kevin was very helpful and very professional.
Kevin is a great salesman, very knowledgeable and no pressure.
I went Into this store to purchase a sectional I had been viewing online. Ryan, as a sales associate and his manager were of great help to us even when it came to matching an online price for us. Unfortunately, the earliest I could receive my sectionals was three weeks from purchase date. Being that I was paying more than 1k I figured that was a little figured;however, I understood. My husband and I decided to not pay the deliver because it was going to be an additional 150$ which I did not agree with. They had disclosed to me that pickup was going to be December 29th, on a Saturday. Friday( the day before) my husband and I went to rent a trailer since it was cheaper and we would only be paying $50 for the rental to have it ready for Saturday morning. I then got a phone call around 6:30-7:00pm I informing me that there was a delay and my sectionals would not be ready for pickup until January 12th, and additional two weeks. I was completely upset and disappointed at the fact that One: this was disclosed at purchase. (That there would be a possible delay) Two: we had already rented the trailer and now had lost $50 &Three: the timeframe that I was notified by. Not even 24 hours before. I asked the representative what they were doing in return for the inconvenience this may cause for their customers and she placed me on hold for more than 5 minutes only to come back and tell me and I quote" My manager says once you pickup your sectionals on the 12th to call her to discuss compensation. " many things wrong with "her managers statement" I then told her I disagreed and i needed to speak to someone in charge or get a refund. She then placed me on hold for an additional 5+ minutes to come back and say only thing her manger could do was a free delivery . What I'm the HECK!!!!!!!! First of all that delivery fee should not be assessed as customer choose to shop there and it should be waived as a courtesy ! And second of all I SPECIFICALLY ASKED TO SPEAK TO SOMEONE IN CHARGE OR GET A REFUND ! & her manger couldn't even grab the phone and talk to me ! Very angry I told the associate I wanted a refund back on my card ASAP! & she told me I had to go back into the store to get a refund !!!! Oh boy was I upset ! I was completely disappointed with the post purchase experience and will never purchase anything from here again!
Irwin Feder was very helpful, informative and knowledgeable of his products. A rarity these days. Definitely ask for him.
Teresa was very helpful and knowledgeable right from the beginning. I highly recommend her!!
Woot woot! Got my couch finally! Looked everywhere and Ashley Homestore in Henderson delivered. I got the couch I wanted and was able to mix and match tables, rugs, lights and accessories I wanted with it! What?! Crazy right. Ryan was super helpful and basically walked with my crazy self all over the store...5 times over, and was still sane enough to offer me a killer deal. Thanks For making me a Ashley Homestore super fan.
Me and my husband are customers for over 10 yrs, and usually come to this store because the customer service is the greatest specially from Teresa and Manager Danielle
Irwin is fantastic. Very helpful and friendly. Thank you!
Thank you Kaleb for all your help today!
Our go to store for furniture and bedding. Always a pleasure working with Marcella! Thank you Marcella!
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No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage™ Synchrony credit card. 60 equal monthly payments required. Down payment, tax and delivery may be required on in-store purchases.
^°Qualifying purchase amount must be on one receipt. No interest will be charged, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Down payment may be required on in-store purchases. See sales associate for details. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 01/01/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer at any time.
