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Ashley Store | Torrance, CA 90503
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Torrance, CA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Torrance, CA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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The lovely worker Kurbet, was so nice and a great saleswoman. I would definitely return back to buy with her.
William and Veronica are the kindest and go above and beyond for their customers! They are knowledgeable about all the store’s furniture products from wood styles to tempurpedic mattresses and recommend what’s best for you and your personal needs. They are honest and my family and I appreciated their great costumer service and personability. We did have an overly pushy sales associate, Sheikh, who did attempt to take both William and Veronica’s sale. William helped us earlier in the day but my family and I were indecisive and told him we would come back! When we came back 2 hours later, William was off shift and Veronica greated us at the door ready to help us but Sheikh lied and informed us that he was an informant of William and had our information already; he then opened up a new cart and wanted my family to pay and sign immediately. Sheik then rudely told Veronica to “go away” when she approached me kindly to inform me that William was on his way back to the store for our sale. Additionally, Manager ALEX, did acknowledge/address the issue appropriately. He is a pleasant manager who treats his workers and clients with positivity. All in all, things happen, but I had a great experience at the Torrance - Ashley Furniture and appreciate their service.
Kurbet was a fantastic sales rep. She was very helpful with the selection of our new furniture. I highly recommend her service and everyone there . Thank you.
We had a great experience at this location! Olga was exceptional and helped my partner and I get exactly what we came for and wanted, a living room couch and a dining table set. We came in with an idea of what we wanted, and what we saw in-store on display wasn't exactly fitting the bill, color and materials wise. She took her time with us and did not try to stop us when we said we'd leave to check out the other furniture stores nearby to compare. When we came back and told her about the other items we saw, she was more than happy to help find us exactly what we wanted. Olga found the perfect items in their catalog online comparable to the ones on display that we liked and got us great deals that fit perfectly within our budget. Super excited to receive our items! Will update my review once items are delivered.
Saeed was awesome! I shopped around for at least 2 months and after going to 6 different stores every couple of weeks, he stood out. He listened and made sure I got exactly what I wanted. My wife and I will definitely be shopping for future furnishings at Ashley solely because of Saeed!
ATI was the best seller. She was very helpful, great, and very patient. She helped us a lot to make the right decision. ✅️
Very friendly, great experience. Helped us find everything we were looking for at prices we were happy with.
We came in to fix an issue with a order we had on a couch ( they deliver the wrong color ) . The previous associate that helped us didnt quite meet our expectations so we got blessed to get Izaak to help us out. Not only did Izaak help fix the problem but he was extremely patient with us and showing us every available options . We left with smiles and a new couch and a center table for the living. Thank you Izaak
This store is the worst store n customer service. They have a no return policy that sucks. They do not make any exceptions for anything. I had a simple request to exchange a bed footrest for one that did not have drawers because they prevented us to lower the mattress, well they did not allow for that simple request. I spent over $3,000.00 on the bedroom set and the salesman had the nerve to tell me to donate my new set and buy another one and he would give me a good deal, I told him that what he suggested to me was an insult they do not work with customers at all no exceptions for exchange. Do not shop for your furniture there. One other thing if you call the customer service number you get to talk to people that do not speak English, they have a very heavy accent and it is frustrating to try and understand what they are saying.
Ati is very nice and helping for everthing. I will be recommend ask for Ati.
William and the manager Kiyo were very helpful and courteous! Definitely would come again.
Everything started out great. Then my furniture was too big and couldn't fit. I was frustrated and wanted to return everything and get my money back. Sales associate Mylissa heard my frustration and came to the rescue. 2nd attempt still no furniture. Had to go back to the store. And find a new living room set. I met with Ati, my first sales rep, to help me find something else. It was like buying a car. I was there for almost 2 hours. She walked with me over the entire store. But not only did I leave with a new living room set. I was able to purchase a rug and coffee table. Within the same price, I paid for the first set. Very satisfied customer. Thank you all, Ati, Mylissa, and the store manager, Alex. For your patience and understanding support. Great customer service.
Veronica was fantastic!
William was very helpful and made the experience nice and easy !
Kurbet was amazing ‘ great service
Isaac at sales was very courteous and helpful and will be coming back.
I cannot say enough good things about my experience at Ashley’s Furniture, all thanks to the incredible Melyssa! From the moment I walked in, she greeted me with such warmth and professionalism, making the entire process of selecting furniture a breeze. Melyssa’s attention to detail is unmatched — she listened carefully to what I was looking for and provided thoughtful recommendations that fit my style and budget perfectly. What truly amazed me was her extensive knowledge of the products and her ability to guide me through all the options without ever feeling overwhelmed. She was patient, never pushy, and truly went above and beyond to ensure I found exactly what I needed. Thanks to her, my home now feels complete and looks absolutely stunning! I am beyond grateful for Melyssa’s help and can’t imagine shopping for furniture anywhere else. If you’re looking for someone who genuinely cares about your experience and will work tirelessly to help you create your dream space, Melyssa is the one to ask for! Thank you so much, Melyssa — you’ve gained a loyal customer for life!
Melyssa gave us the best customer service! She was patient and helpful without making us to feel pressured to buy. She listened to everything we were looking for and showed us viable options. Knowledgable and attentive without hovering or projecting any discrimination. Ten out of ten experience!!! Thank you!!!!!
Olga was a great help and very patient and nice.
Manager kiyo is really helpful in Torrance location. He helped me solve the delivery late problem smoothly. Highly recommend Ashley in Torrance location. If you need help, you can looking for manager kiyo. :)
Izack helped us find an awesome couch! Great selection and customer service
Veronica was really nice and helpful today
Olga is so helpful. Got the furniture that I want.❤️❤️❤️
Ashley does not stand behind their products. I bought a recliner that is defective and they won’t take it back or replace. I’m never shopping for furniture at Ashley’s again. Very poor customer service and unwilling to help you.
Veronica was such a charming, helpful, lovely person. And while the store wasn’t busy, she spent like 2.5 hours 1:1 helping my mom buy a single couch totaling only like $1600, which was super sweet. 10/10!
Kurbet was great, very professional and welcoming. Thank you for all your help!!
Veronica was very nice and very helpful. She understood everything that I needed. I will come back to her every time I visit Ashley Furniture.
Ashley team members are amazing. I recommend this store to any and everyone.
Nyan/Jackie was extremely helpful selecting my furniture choices, knows his stuff like the back of his hand
Great furnitures, I was attended by Ati and she was super attentive the whole time I was in the store, showing me the best options for me
Exceptional experience at Ashley Store! I'm very excited to coming back again!!
We had a great experience at this store, Veronica took care of us, showed us exactly what we asked for, she is a very experienced and lovely lady.l, if you ever go to this store ask for her.
We had the best experience with Veronica! She guided us to get what we needed. Would come back with her again, she has a lot of knowledge.
A-t-il was great! Vert pleasant . Helpful and patient. The expérience was great!! Thanks Ati!
Kurbet was very helpful, she greeted us as soon as we walked in and was very gracious showing us all the sofas we wanted to see. We finally decided on one and she assisted with the transactions quickly. Will definitely come back!
Jesus from the Ashley store in Torrance was incredible and here’s why: he was friendly, very approachable, not at all pushy, knows how to read the room, and very knowledgeable. He is kind, funny and efficient. I must have purchased 8 furniture items including a couch, bed, nightstand etc. all done with a shipping date set up and zero APR credit approval within 40 min! Ask Jesus anything and go to him in Torrance he will work with you and get you the best options for your needs. He’s also just so cool !!!!!!
Kurbet was the sweetest! And amazing , helped us with the whole process! Definitely will be coming back in the future to upgrade our furniture with her
William did the great job for me..
Couldn't of asked for better service
(Translated by Google) Very well attended (Original) Muy bien atendida
Olga was very helpful. She gave great suggestions and made my experience smooth and easy.
Melyssa was very helpful on selecting and ordering our couch
Friendly and quick service!
Isaac was super helpful during our whole in store experience. Highly recommend stopping by for your furniture needs.
I went to Ashley Torrance and met Zee. I recommend him. He's super awesome. He helped me a lot. I had a really nice experience.
Very helpful
Izaak worked with me to find furniture within my budget. When you come, be sure to ask for Izaak!
Wonderful customer service, e joyed it
Had a great experience with the sales representative "Melyssa" she gave us a great deal on a couch set we really wanted, overall sales experience was great, hassle free.
(Translated by Google) Olga took care of us in an incredible way, super attentive, she was patient with us and helped us choose the furniture. Super good attention (Original) Olga nos atendio de una manera increible, super atenta , nos tuvo paciencia y nos ayudo a escoger loa muebles. Super buena atencion
Olga is very sweet and a kind worker. She helped us a lot.
she was amazing
Saeed, kiyo, and Ali at the Torrance location were amazing. They are so knowledgeable in the mattresses and everything else. Can’t wait to use my furniture. Thank you
Loved our experience here. Veronica was wonderful. She greeted my fiancé and I at the door and helped us find a few things we were looking for. Their modular sectional is much better than the one at Bob’s. Veronica showed us you can actually take all the covers off each piece to wash them, the Bobs one doesn’t have this feature. They also had some great sales on small items and lamps. Definitely coming back.
Melissa has made my purchasing experience one of the best experiences I have had when buying furniture! She is very knowledgeable, helpful, and patient. She is truly one of the best in the store. I couldn’t have went anywhere else and gotten the discount that Melissa had gotten me. I am very grateful for her help today.
Olga was really helpful ..bought a sectional..
Melyssa was a pleasure to work with. She wasn’t too pushy and she was helpful and informative of the products in store. She was patient with my older mother and her questions and comments. I appreciate her service and this Ashley store!
Great customer service!
Olga was great! Helped us find couches and a dining set.
IZAAK is a Great Associate! He is very nice, knowledgeable, patient, and he listens to you! He definitely was not trying to make a sale but wanted to make sure you that I was indeed comfortable and understood what I was purchasing. I would definitely return and make him my permanent sales associate in the future! It was a pleasure….
Stella helped me out and very helpful and made the process quick!!!
Burbet is an amazing sales person very professional and did an awesome job helping me to find what I needed. Also kiyo also was very helpful finalizing the transaction.
Veronica was very nice and very helpful and friendly we were very happy with her You
Kurbet is the best!!! She is not trying to make a sell, she wants to make you happy with whatever it is that you purchase. Stop by and ask for her
The service was awesome, Melissa was very helpful and gave us a grate deal.
Melissa was very welcoming and did a good job in showing us around. I would love to have her as my personal assistant if I could!
Great service!
Jackie helped me so much for making decisions. Very professional!
Great selection at Ashley Furniture Store. The service was even better. Jackie, in particular, was incredibly knowledgeable and patient. They made the shopping process easy and enjoyable. Highly recommend !
Recently had the pleasure to shop at Ashley Store and was impressed by both the quality of the selection and the excellent service. Least to say Jackie made our experience fantastic! Even though we were short on time, he quickly found exactly what we needed and had us sorted right away. His customer service was outstanding—easily a 10/10. He gave us all the details we needed, and his excellent service convinced us to upgrade our set and add the protection plan. Huge thanks to Jackie!
Jamison is the best at the Richland store!!!
We had an amazing experience with Benjamin Silver! We were in a rush and he had us out in less than 10 mins getting us exactly what we wanted. 1000/10 the best customer service and super informative. Got the protection and the upgraded set due to his great service. Thank you Benjamin!
Ask for Jackie, he was very patience and made sure we left satisfied. We definitely did!
Brandon was an amazing and knowledgeable associate. His personality is welcoming and I’m so happy he was there to help me and my mother. I also would like to thank Alex for his assistance and providing the additional questions we had. If I could give 10 stars I would so here is another 5⭐️ ⭐️⭐️⭐️⭐️
The sales man, Said was kind to help us to find the right mattress. Thank you so much
Ati and Alex did a great job taking care of us during our visit. We love the warm welcoming from everyone and Ati and Alex just made us feel very comfortable and we decided to just go for it and buy our dream mattress set. Thank you Ati and Alex for all your help.
Ati was a great sales representative! Really really helpful, She was amazing with helping us stay in our budget and get what we really wanted.
(Translated by Google) On July 21 I made a purchase. The process to follow...will arrive on such a day...it is on its way...16 business days they inform me to pick up the product at FedEx...How inconsiderate not to be clear and concise from the beginning...The establishment is prestige and their attention is positive and warm, however on this occasion the delivery is disappointing. (Original) El 21 de Julio realicé una compra. El proceso a seguir ..llegará tal día... .está en camino ...16 días hábiles me informan recoger el producto en FedEx...Que falta de consideración no ser claros y concisos desde un principio..El establecimiento es de prestigio y su atención es positiva y cálida, sin embargo en esta ocasión la entrega es decepcionante.
Hasn't receive my order purchased a month ago.
Very helpful, great service.
Kurbet and the GM were incredibly helpful and patient in helping us find what we needed!
First time at at Ashley store. I had a great experience with Ati’s expertise. She has a lot of knowledge and was extremely helpful throughout the entire process! I can’t wait to receive my new dinning table!
(Translated by Google) Very well attended by Olga Ceballos, a great person and very kind. (Original) Muy bien atendida por Olga Ceballos gran persona y muy amable
A special thanks to Isaac and Kiyo for their outstanding customer service. They made us feel comfortable and easy in making the decision of buying our tempur pedic mattress.
Great customer service by Sheikh Faisal!! As soon as we walked in there he greeted us told him what we were looking for showed us options. Very nice guy!
Great experience!! We received great customer service, very informative. Izaak was a great salesman person he was very patient. Said helped us throughout the closing purchase. Well recommended!
I had an exceptional experience at Ashley Store! My first visit was back in January 2024, and I was assisted by Q, who provided outstanding customer service. His attention to detail, friendly demeanor, and product knowledge made my shopping experience truly enjoyable. I was so impressed that I decided to return today, and once again, Q and his team welcomed me warmly. Their consistency in delivering top-notch service is commendable. I highly recommend Ashley Store for anyone looking for quality furniture and a fantastic shopping experience. Thank you, Q, and the entire team for making each visit memorable!
Shopping with Ati was the best! She was extremely helpful and welcoming from the moment I walked in. I had to furnish an entirely new place, and Ati was more than patient every time I changed my mind about items and to give me information about what I was considering. She really did her best to ensure I was getting the best deals on my purchases and that I was happy with the items I was about to buy over the two days it took to finalize my decisions. Everyone there was kind, but I was thankful to have Ati to assist me personally ❤️
Thank you for your excellent service and commitment to making your customer happy.
Had a great experience with buying a Tempur-pedic mattress with the assistance of Izaak who helped make the decision very easy. He is a great mattress specialist.
Amazing customer service, thank you to the staff for helping us find the furniture that we needed! Felt very welcomed and supported! Thank you Jamison and I didn't catch her name but the store manager as well!
My husband and I are coming to Ashley today and we found the perfect furniture for our home, William helped us a lot, he had a lot of patience because we didn't have much idea of what we wanted, he helped us find the perfect sofas, the dining room. If you are looking for furniture with excellent quality, good price Ashley is the best option and don't forget to ask for William he will surely help you as well as he is super friendly to us
Very low pressure and an easy process to purchase. Ask for Zee he was fantastic, very knowledgeable and a very helpful!
I visited Ashley Furniture today and was helped by Izaak. For context, I just purchased a 1800 square foot townhome and extremely overwhelmed with how I am going to design my furnishings. As soon as I walked into Ashley Furniture, Izaak greeted me with a smile and supported me in trying to figure out my space. He is extremely knowledgeable on color schemes and the pros and cons of his products. I look forward to continuing to do business with this store.
We walked in and Brandon gave us a great welcoming. We told him what we came for and he took us to the mattress show room and showed us different option. We picked what we like and walked out with a new mattress we are happy with our purchase.
Great service , was coming just to look around and Brandon convinced us and we end up buy a mattress 👍🏼
Great service. Great experience. Brandon was very helpful and answered all my question. Recommended it.
Stella was so amazing and so knowledgeable!
Best experience Issac is the best employee and has good communication with us and my daughter made friends with him and also has great jokes give a raise to Issac!!
Do not shop here!! These people are scammers! They sold us a set of couches. One was a 3 seater, the other a love seat. The love seat was as is store display to take home on the same day and the 3 seater was to be shipped to us. These people ordered the wrong 3 seater, and delivered it to us in a completely different color and material. We refused it. Had to wait 4 days.. next delivery - SAME COUCH!! Wrong color and material. Refused again. After multiple attempts to reach the manager, he told us we were sold a discontinued couch and that it wasn't in stock. Now that we were stuck with the loveseat, he told us he would give us different couches and we could just keep the love seat, to come in store the next day and make sure we liked the couches.. to our surprise an hour before we are supposed to come in, another manager calls us and says we are not able to get the new couches the manager promised us. At this point we asked for a refund and they refuse to refund us because the loveseat we do have is AS IS!! YOU GUYS SOLD US A SET OF COUCHES THAT ARE DISCONTINUED!!! Do not shop here!! Scammers!!
Olga did a fantastic job showing us mattress’ and frames. She really understood the style I was looking for. What I appreciated the most was that she wasn’t trying to push styles I didn’t like. She was patient and went above and beyond to ensure our satisfaction. This is the first time I’ve receive this kind of quality service at Ashley’s. In the past, we’ve had very pushy sales reps. I would love to keep coming to see Olga for future purchases.
Ati - very helpful and informative/answered all my questions with great details . Great customer service
Ati helped us out, she was very friendly and was able to help us out to find what we want
Best service ever, thank you Ati for helping us. She’s the best
The price is reasonable and service is great. The most impressive is the sales lady Melyssa Rodriguez is the best, very patient and not pushy at all.
Huge thanks to melysa for helping us and also giving us our space to shop freely and comfortably! Happy with the items we purchased
Ati was amazing! She provided excellent customer service. Ati was extremely patient as we shopped and she was very helpful answering questions we had. Thank you!
Melissa was extremely helpful and knowledgeable. Excellent experience!
5 stars for me! Definitely look for sales rep Stella Stella was amazing! She help us out today. Customer service was amazing. Will definitely come back to this Ashely’s location!
10/10 service by Stella
very attentive to my needs, very informative and friendly
Stella was very helpful. She is people person with a beautiful smile. Keep up the good jo
Thanks ZEE for your help!
Izaak was such a great help, he took his time and was patient with my husband and I . He thoroughly explained everything to us with our purchase. Any questions or concerns, he was on top of it. You can tell he is very genuine and loves what he does, he truly does care to find what best works for you and your best interest. I’d definitely recommend going with Izaac, you won’t be disappointed!
Hands down the best Ashley store you can come to sales associates are on point with making sure you’re taken care of Melyssa will go above and beyond to make sure you’re taken care of Thank you guys for all you do
I will definitely be coming back! Ati provided us with excellent customer service.. I would highly recommend her when shopping with Ashley furniture. She gave clear information and helped us find exactly what we were looking for. Thank you Ati! We hope to see you soon!
Awesome deals and customer service!
Melissa was awesome. She greeted me but didn’t stalk me. She was knowledgeable, kind and had incredible energy. She told me what I needed to know for financing my new bedroom set. She was honest about the fees and offered me a great deal. Ask for Melissa when you come to Ashley’s
Great salesman, very knowledgeable and no pressure. Will be back again.
Melyssa was patient, kind and very thorough. She gave us great customer service and we came home with just what we wanted!
Thanks Melyssa For the great deal
Izaak was amazing! He went above and beyond to help us find what we were looking for.
Update: The manager from Ashley Furniture called me after seeing my review and was very helpful in resolving my issue. They were very helpful and understanding. However, please make sure to read about the protection plan and get the pamphlet prior to purchasing the plan. . . . DO NOT GET THE REGUARD PROTECTION PLAN! My roommate and I bought a couch from this store a year ago and the sales person was telling us about the protection plan for the couch. We were told that the plan would cover anything from pet damage, rips, and any other damages from normal usage. We filed a claim on June 1 of this year and we often checked the website and our email for any updates on this claim but no update came through. It wasn't until I called in today that we were told our claim was denied. We were told that the reason it was denied was due to the fact that the damage was not caused by an accident. The process of this was very frustrating as the protection plan website does not provide you with any updates on your claim. Please beware when they are advertising their protection plan because it is not as good as they make it sound.
Stella was so helpful! We walked out with a beautiful couch - very excited to lounge all day on our new sofa.
The representatives were very helpful. They asked for our preference, budget, etc. Kiyo, Sheikh, Antonia, and Alex were super friendly and attentive. They gave us so much discounts and saved us a lot of money! They have wide range of selections for couches. We love the one we got, so comfy! Thank you so much!
Stela was awaome
Look for Brendan, he had great customer service but overall what impressed me was his patience to satisfy our needs .
Izaak was very helpful in all respects and not only gave great service but also got me a great deal! Highly recommended.
Olga was extremely helpful and walked me through everything step by step from the second I walked in the door. I can’t thank her enough! She was incredible
Just had an awesome visit at the Torrance location wish I could give the customer service 10 stars the cyedha girl was very helpful
Izaak was the best! He was really patient and knowledgeable; willing and able to answer any questions/concerns that we had with looking for the perfect furniture for our home. He worked out a really good deal for us & made sure we left happy. Definitely will be coming back for any future purchases!
Ari was super helpful.
Stella was helpful and was able to give me some discount in order for me to buy my dining chairs instead of another furniture store I’m giving 4 because I asked the front desk and referred me to a vending machine. After I spent over $2800 at least they should have offered water to drink on a warm day.
My fiancé and I had a remarkable experience at this Ashley furniture store here in Torrance. Attie was a very helpful person with our sofa’s purchase.
Melissa was amazing, very helpful, reliable and attentive! Go to her at ashley’s!
I went to this store and they helped me a lot with what I needed. I really appreciate the girl associate Ati and the store manager Alex. They both have been very helpful. I will definitely be back.
Had a great experience at Ashley Furniture! So excited to get our furniture!
Great customer service
Zayad and Alex were great
Olga has been very amazingly best with me she has given me furniture that I love, and my house could look lively again if it wasn’t for her I can’t stop thanking her. And Ali he gave me the best deals that I couldn’t find except there and I will be coming back for their beds.
We have a good experience with the Spanish people to help us to make the purchase. We got really fine furniture with that very very good deal. I’m happy to come to this place and recommend a very recommended and a future for friends and anybody they like to have a good deal with good furniture, Olga it was the sale person to help us in honor mention to the manager, Ali, who is give us a good price
Evan was great, very helpful, friendly and professional!
Great customer service from Ati I was treated like a VIP.
Amazing customer service by olga, she was very attentive and acknowledgeable with us. Very good experience. Definitely coming back and buy from her again.
Olga is the best she will make sure you get the best service
I came in today for a new bed and was revived by the nicest person her name is Olga her customer service was spectacular and went above and beyond to meet my expectations thank you so much !!
Wonderful experience purchasing patio furniture. Our salesperson, Evan, was fantastic!
Beware as they will try to trick, swindle and rob you. Especially when it comes to charges, exchanges or returns. Try going to another Ashley's location.
Melissa was very personable and professional. It was a pleasant experience.
We had Meylssa to help us, she was amazing, informative and very accommodating!
Great service and pric3
Isaak and Kiyo were super helpful, very friendly and helped us get a good deal. Definitely recommending Ashley!
Awesome help.Said was awesome Ali was a great manager. They both helped me very well.
William out of the Torrance Ashley’s location is the salesman of the year, we are voting early! He was patient, considerate, not pushy and made good suggestions to find solutions as it took us 5 weeks for the final sale. We had to go back and forth to get measurements 2 times before the 3rd time was the charm. We even went to other Ashley’s in other cities and had to go back to William because he had great follow up with kindness and efficiently of our large purchase that included a living room, and 2 bedrooms! If you want to experience the old fashion kind of service our parents used to get, visit Torrance Ashley’s furniture and ask for William at the front desk!
This place was the best with the best Customer service and care. Isaac helped us choose our new Couches. He was really help today. I recommend this store and recommend Isaac helped you.
This is a great place very helpful and nice. Thanks to Isaac for being so helpful and caring he was there the whole time explaining us what was needed and giving us the best offers.
I didn’t have the best experience at Ashley furniture. I walked in the store to a salesman yelling at a salesgirl talking about how she stole his client, right on the sales floor for all of the customers to hear. Then the same salesman came up to me and I did not want him to help me, because there was no way I would give him any commission. Then I found what I wanted, and asked a girl to help me and when we started talking about the price, she pulled the manager aside and started talking in another language with him and you can tell he was annoyed when I asked for the Memorial Day discount. It made me so uncomfortable to see the faces he was making at her when he responded and she says “we can only give you 5% discount.” I should have left at that point but I was so tired of trying to find something I liked so I caved. The manager was so unprofessional. I regret my purchase and will never buy from Ashely Furniture in Torrance again and will never recommend this place. Just awful.
William was very helpful with our experience and made everything easy.
Izaak was very patient and kind when my mom went shopping for her couch. Even the manager was very kind. We appreciate you guys
Bought a couch, coffee table and bedroom set. Melyssa was very helpful throughout the whole process and got me a great deal. On top of that she worked with my weird schedule to get me a delivery date that worked. I will definitely use Melyssa if or when I decide to update my dining room.
Evan was a great salesman who really explained the differences in the various couch models to us, the variations in materials and even made us feel comfortable going back and forth to the various models and repeating the information because we kept forgetting. He really made buying here a great experience and we would highly recommend him for his professionalism, personality and his approachable demeanor.
Melyssa the sales rep that helped me was great!! I normally never shop at stores that are consignment based at all... but if I'd ever do it again Melyssa is who I'd want to work with!
Kiyo and Izaak were awesome! Very helpful. Great service! Above and beyond!
Isaak was great! Very knowledgeable and very helpful! Thank you Isaak! 😊
Kiyo is great, very professional and helpful
Izaak was very nice and helpful during our shopping experience! Even got us an incredible discount!
Isaak and Q were extremely helpful at the Torrance location. Highly recommend
Evan was really awesome
We had the best customer service by Melyssa R. She was great at explaining everything about our new mattress, pillows, dresser and drawer chest. I would recommend her if you're looking for furniture for your place. Amazing price for everything we got. Thank you again Melyssa!!
SHEIKH PROVIDED EXCELLENT CUSTOMER SERVICE
Stella helped us pick out our furniture for our new home. She was amazing and even my kids loved her. She was very professional, patient and super nice! She was knowledgeable about all the products too! We loved her and the furniture!
Zee was a excellent person to use I will definitely be shopping here again
Izaak was fantastic. Took his time, helped me choose the perfect mattress. Also helped with finding a couch and coffee table. Super friendly and knowledgeable. Absolutely would come back for future purchases :)
Melissa was incredible! So friendly and professional.
The sales team at Ashley’s is very helpful and willing to work out a good deal. Definitely recommend
When you visit Ashley, definitely look for Mr. Zee, excellent customer service.
Maribelle was great! Very friendly and knowledgeable. She helped make the sales process quick, easy and comfortable.
I was truly happy with the service we received from Melyssa. She was pleasant and friendly. Great sense of humor! I love our new furniture!
(Translated by Google) Isaak helped us with our purchase and gave us a good price. (Original) Isaak nos ayudó con nuestra compra nos dio buen precio
Willam was great and very helpful with my first purchase!
Melissa was very kind and helpful in letting us decide what mattress to get… She took her time to explain about each mattress and let us take our time in choosing the right one..She was simply the best!!!
Great furniture, great prices, great customer service 👌🏼
Our family worked with Melissa. She was phenomenal. Melissa made sure to answer all our questions and find pieces we wanted specifically. We will be referring her to our family and friends, and coming to her for any future needs .
Melissa Kiyo was absolutely AMAZING! Their customer service and patience was impeccable. Job WELL DONE!!!!
Cyedha was very helpful in doing a sale for me and my dad. Ali very gracious. Exceptional customer service!
We purchased 2 bedroom sets at Ashley. On the day of delivery, the setup team discovered that one of the beds had been shipped with an incorrect piece. They left it unassembled on the ground and had me call customer service and make a case. I figured no big deal, but we called week after week only to be told they had no update on our case. Even though this was 100% their mistake, we were told they would not give us a replacement bed or a refund, we had to just sit and wait. Finally after over a month and a few threats to dispute the charge with the credit card company, they sent someone out to replace the bed. I’m not sure who in this process is to blame, but I’ll certainly never buy from Ashley again.
Stella was so patient with us and super helpful and knowledgeable!
Melissa was absolutely wonderful, very patient and was able to find to best option to work within my budget. Her and the supervisor both went above and beyond.
Maribel and Kiyo are AMAZING!!! They did an awesome job helping my family get the furniture upgrade we needed. They never rushed us and even stayed after hours to finish the sale. Thank you so much!!!
Excellent customer care, friendly and polite behavior
Melyssa was great give her a bonus
Evan was amazing! We found some wonderful furniture here. I love it. ☺️🎁
It was a very easy and stress free shopping experience with excellent customer service! We are very happy with our purchase.
Had a Great Experience at Ashley's in Torrance. Olga was super helpful and answered all our questions. She even brought her manager to assist with negotiating a price within our budget. We are happy customers, thanks Ashley's 🙌
Awesome... sales service....stella. .
The moment we stepped in to Ashley’s, Q and J helped us with all questions we had for deciding what bed frame and dresser we needed. I would highly recommend finding these guys when you go to Ashley furniture in Torrance. The delivery and install was very easy as well.
Evan was a great help and did a wonderful job!!!
Ask for Stella she was amazing 🤩
Evan was super helpful. He was super knowledgeable and answered all the questions we had. ( we had a million questions) I highly recommend coming here for good prices and amazing customer service!
Melissa and Issac was the best, I was very greatfull of their customer service. 5 Stars ⭐️ ⭐️⭐️⭐️⭐️
Evan Stevenson was very patient, knowledgeable and not pushy. Even though I didn’t make a decision right away, he still got me a great deal after my 3rd visit. He never made me feel pressured to make a decision on the spot. I used to be a big fan of Jerome’s Furniture but after getting a great deal on bedroom furniture I purchased last year, I came back Ashley Furniture to invest in a new couch and chair as my purchase at Jerome’s back in 2019 didn’t hold up. So happy with my purchase and can’t wait to see it in my home!
We bought the most amazing tempurpedic mattress at Ashley’s with the help Alex and Sheikh. We got such an amazing deal and are very happy we came to this location. Best location and customer service, come here for all your furniture!
I originally wrote a positive review about the team at Ashley Home Store Hawthorne Blvd in Torrance on 4/30, but I am retracting it and leaving a negative review due to their actions after the sale: Today's post 5/6/24: I no longer recommend Ashley Home Store and here are my new feelings and why........ I originally wrote this review when I completed the transaction in store, but unfortunately things turned badly for me after receiving delivery. When I bought the furniture the items were not in stock and therefore I wasn't able to try out the couch but decided to proceed any way as I felt that I could exchange the items if needed. However, this is not the case. When I received delivery Ashley Store sent the wrong hardware so my children's bed could not be completely installed and now I have to wait weeks for a technician to come out here again and fix the problem. There was also a rip in the bottom mesh of the couch that needs to be repaired. Furthermore, the sales associate Sha at Ashley Home with whom I originally praised sold me two "Bunkie Boards" with my two 10in twin mattresses for the bunk beds. He highly recommended these boards and convinced me to buy them. However, they are 2in thick boards on their own and now with them installed plus the 10in mattress it's a liability as my seven year old daughter can roll right off the top bunk and get seriously injured. I spoke to Ashley Customer Service and they said all sales are final and would not work me with me return these two bunkie boards and get 8in mattresses, which is what Sha should have recommended in the first place since again the bunk bed was not on display in the show room so I had to trust his knowledge as the "sales expert." Well, this really back fired and now I am stuck with these $100+ each bunkie boards and Ashley is being completely inflexible. I also asked to potentially upgrade to a more expensive leather sectional and the Customer Service team and in-store team refused to help me. This is terrible customer service! They could have been understanding of my particular situation and circumstance especially since Sha made these recommendations and I wrote such an initial positive review. However, the whole Ashley team chooses to lose a client who was going to buy more furniture in the future and recommend to my network. I no longer recommend Ashley furniture and anyone looking to buy from this team beware as are disingenuous and misleading. Plus, you won't have any flexibility after the sale. I am a very unhappy customer. Please do not shop there.
The seller William and the manager Alex They were amazing at negotiating and super attentive
I had a great shopping experience at Ashley furniture. Sales person Evan was amazing. He was very patient, Was very knowledgeable about all of the furniture and was able to get me the best deal possible. I highly recommend Ashley furniture.
Melyssa was incredibly sweet and helpful! She definitely made sure to meet our needs. She made our experience at Ashley’s very pleasant. Definitely coming back for our future furniture needs.
Melissa was super helpful! We found a great love seat that she was able to help us order. Very professional and courteous. 11/10 recommend working with her.
Sales person was very nice and friendly. But all services (delivery and customer service) I received after buying the whole set of dining table was literally 0 star to give. Delivery people made a little mistake (left stain and scratches on the furniture) which is still understandable. Everyone make mistakes and it happens. After they left, I saw one of the screws wasn’t screwed tight which I had to call them back to come back and re-screw/tighten them. And they said it’s already tight enough which you can clearly see it isn’t (they still couldn’t fix it) One of the dining chairs were defected. So they transferred me to the customer service team to schedule with the cleaning technician. And I scheduled an appointment on Saturday and they told me to give them a call back to ‘confirm again’ and that the appointment was set up. Then I called, they said that appointment is now gone. What’s going on Ashley?I didn’t like any of the services which I do not recommend to my family and friends. Ashley furniture saved one star because of the sales rep
Excellent service Joanna was great!
Rug is good price,but ambushed upon paying that no returns. Told delivery would be Friday, but was delivered to our front lawn without warning or notification on Monday four days early . What if we had taken a trip expecting Friday delivery ?
Ms.Olga provided me with excellent customer service. She had a lot of patience and was very knowledgeable also helpful.
Omg!!!! Sheikh and Ali you are the best. I came into the store looking for a sofa sleeper for a family my Non Profit Organization, Sisters of Watts was helping, I told Sheike the situation and he went right into action with helping me choose the right one. I was able to get the sofa with my budget and they blessed the family with a set of beautiful lamps. Thanks theeeeee best customer service I have experienced thus far.
Army was amazing. He helped me find the perfect couch
My experience at this store was great, Alex the manager was amazing, patient, so friendly, and very helpful. Olga assisted with the transaction and was very kind as well. Due to my experience, I will definitely return back to this store again and plan to refer others to go as well!! THANK YOU!!
Maribel did an excellent job explaining all our options. Very helpful and friendly and offered a nice deal
Izaak was the best! Super knowledgeable about everything! He made my experience great!
(Translated by Google) kiyo Izaak thank you very good services (Original) kiyo Izaak gracias muy buen servicios
Excellent sales woman Olga from Torrance, California❤️❤️❤️💋❤️❤️ Call Mahal done
Good job Ramy
Was helped by Maribel, GREAT CUSTOMER service. Answered all questions I had. Will return forsure
Excellent service! Alex and kiyo are both very helpful and supportive. They helped me find what I needed. I highly recommend this store and these people!
Great customer service! Joanna was wonderful
Very nice place and friendly employees the best experience ever
Isaac very helpful and patient.
Izach was cool and helpful 👌🏼
We had a good time shopping at Ashley's. Maribel was very helpful and kind. We really appreciated her patience and we felt she understood what we were looking for. Very thorough. We can't wait till our dining room table is delivered!
Stella Pacheco was professional and knowledgeable!! Great customer service!!
Execellenr customer service from the moment we walked in until the moment we walked out! Product exceeds our expectations.
Bill was amazing. He was patient and polite while also not being abrasive. He gave us many options. We came in with one idea and we walked out with a better option and more bang for our buck. The woman with black hair, I am sorry I forgot her name, who aided as well was very helpful and helped us seal the price point we wanted with bill. Thank you again!
Awesome customer service made a new friend Stella!! Thanks for welcoming us. Keep it up!!
The service here is horrible. I purchased a love seat and sofa recliners and added the piece to be able to also make it a sectional. When I purchased them a manager told me I could do a price match guarantee if I find them cheaper in another store. So I found a furniture store that sells Ashley products and let me tell you, at Ashley's they hike the price over 200%. I went to the store and the manager had to call me back. They said that since the furniture was delivered they can no longer price match when the manager that day told me I had 30 days from purchase. This is the worst place to buy furniture. I only went because of the 60mo. Finance deal. If I had all the cash I'd support small businesses instead of buying at Ashley. They scam you and over charge. Check out West Coast Furniture in the city of Paramount instead. Tell them I sent you. You won't regret it
Super quick and easy shopping experience with Stella! Would easily recommend to family and friends
I had an excellent experience at the Torrance Ashley store. The salesman was very helpful. The delivery crew was the best. I would definitely go to Ashley’s again for all my furniture needs.
Stella helped us solve a delivery issue buy showing us an alternative option that can be delivered in a week rather than months. Grateful for her efforts. Excited for the new furniture.
Olga was very helpful. Would recommend to a friend
To begin with the sales person was very nice and knowledgeable, it was from delivery where it went downhill. We purchased queen/king bed frames and king temperpedic in store. When they delivered they brought the wrong king bed frame head board. My husband kindly asked to have it corrected but the gentlemen that delivered it were communicating to their boss which was a lady over the phone and she didn't want to help us out although they made the mistake in bringing the wrong item. She wanted to only take the headboard but yet the bed would be unstable, even the delivery drivers told their boss that, then she proceeded to tell them to leave the bed on the floor (mind you it's a 6k bed plus I'm 8.5 months pregnant, how am I supposed to sleep on the floor? ) so then she decided to take the entire frame. At that point we were still trying to get it fixed but this lady over the phone made it that much more difficult to do a simple exchange so we decided for them to take it all back , that's when the real headache started. I called customer care which the store suggested I do that, they couldn't help then they redirected me back to the store again everyone kept passing me on to the next person I spoke to Christian and Maria from customer care. In store I spoke latrice and Johnny who is the store manager which has the worst communication ever ! I had to go personally in store in order to get an answer of what was being done. I was told their return policy which is final sale on in store purchases which makes no sense cause online return policy is very generous! But yet their excuse is that they're different from online but yet they're the same name, same company, same furniture! The reasons I was given were BS. The store manager Johnny needs training on how to deal with customers in a timely and professional manner. Ontop of that I wasn't given a receipt or any type of paperwork that serves as proof of purchase so how am I supposed to be aware of the final sale in store purchase otherwise I would've re-considered my purchase. At this point I will never ever buy from Ashley's ever again! I will go back to Jerome's furniture instead at least they were transparent from the beginning.
This store is best! The staff is always friendly and very informative. William did such a great job at explaining to me the different types of mattresses and helped me get exactly what I was looking for. Thank you! I’ll be in again to buy more furniture.
Melyssa was very patient, very helpful. I would definitely come back to Ashley because of Melyssa. Excellent CUSTOMER SERVICE 🤌🏻👏🏻She was very understanding and focused.
Jay was amazing and Alex was super helpful!! Exceptional customer service!!
Izaak was friendly and approachable without being too pushy. Felt like he was help, not just to sell. Also, having purchased furniture from Living Spaces previously, we felt the furniture here was better quality. We would return to this furniture store for other furniture and ask for Isaak!
Exceptional service by Ramy and his supervisor. Thank you for being patient with us as we looked at all our options and for working with us to get a deal we could not refuse! We are so excited to get our new furniture soon.
Perfect
First time purchasing at Ashley’s, went in with the idea of just going to look for a future purchase. Doing so, the one only Mr. Family man Zee, was very welcoming from the moment we came in and was so helpful in explaining every detail that comes within purchasing a bed. Doing so we looked at all options and we saw one that we liked the most, thankfully Mr. Zee was able to work his magic and provide us with a great deal we could not ignore. We ended up leaving the store with purchasing a bed, with frame, and new pillows. We are so happy with his customer service and understanding our budget/ needs.
We love Jay! He was very helpful and provided excellent customer service! He the only reason we keeping going back to Ashley ❤️
Stella was super helpful and made buying a new sofa an easy process. She even sold me a protection plan to help protect my new sofa from my pets.
I worked with the "Trusted Advisor" Desiree who worked with me to buy a couch. We picked out a couch, went through the purchase, and set a specific delivery date. This delivery date was specifically set on a Saturday due to me being out of town Monday-Friday weekly. I get a call on Thursday saying that the movers are outside my unit and are wondering where I am. I talk with customer service at Ashley HQ and turns out Desiree never set the proper delivery date. Due to it being Thursday, all the delivery times on saturday (when it was supposed to be delivered) were taken. Due to this, I had to wait an additional week, book tickets to come back into town (100$) for the delivery date on the following saturday. I reached out to Desiree who told me she would have Johnny (the apparent "manager") reach out to me. It has been 3 weeks and I have not heard back from Desiree, or Johnny. The customer service at this store is RIDICULOUS. I wouldn't recommend them to anyone.
Customer service at the time of purchase was good everything else worse experience Delivery personnel worst ever experienced they would not deliver upstairs said it would not fit on the stairs after I removed the item from the box they took the box upstairs after they said that the box would not fit then they took a video just to prove that supposably they took the item upstairs which they never did after the fact just to find out they said it was too heavy and I called the store to complain and it has been over 2 Weeks have not heard anything back from the store overall not
Maribel was very nice and patient with us. Helped us out with ALL our questions.
Gabriel great great customer service! Very knowledgeable and patient. Extremely helpful. Will definitely be referring everybody to Gabriel as well as Ashley’s.
Great service! Super helpful.
Maribel was very patient, very helpful. I would definitely come back to Ashley because of Maribel. She was very understanding and focused. Kiyo was very helpful as well! Service was outstanding 🥰
We went looking for a sofa, William really helped us trough the process, he speaks Spanish so it also helped us a lot! We had the best experience shopping at this Ashley Store, we received the sofa the day it was promised.
Evan and Melissa were amazing and very patient. Carmen is very pleased with the service and I'm now a new member of Ashley's.
Stella has been great at helping me pick out my new sectional. Took the time to help me to decide. So excited with my new furniture!! Great store, great options. Highly recommend!
Thank you Maribel for your very kind helpful advice.
Melissa was great! I appreciated all her help. Go to Ashley and ask for Melissa!
Debbie was extremely helpful and insightful during my visit. I purchased a mattress from her.
Deborah Perry was very helpful with finding a recliner for my 92 yr old mom. She took her time with us and provided information aoubt the various recliners there. If she did not know the info, she went to find the answer for us. I appreciated her help and assistance.
I visited this store today and the staff was very friendly. Deborah was the sales rep who helped me and she gave amazing customer service. I found everything I needed for a discount price! I definitely recommend this store to anybody who is looking for a change of furniture and a great deal. :)
Huge selection of furniture and accessories. Great customer service, thank you!
We have bought a lot of furniture here. Service is great, nicest looking furniture anywhere. Quality furniture at a reasonable price. Salesman Zee was very informative and polite.
Great customer service by Jeremiah Highly recommend him!
Billy is an awesome salesmen. 2nd to none. Please ask for Billy when you arrive at this location. You will not be disappointed. Thanks Billy. God Bless!
Stella was very helpful and friendly!
Nicki and the staff are always on point! Great charcuterie board decorating class ‼️ We had such a fun time. Thank you🙏🏽
Loved the customer service. William was very patient & knowledgeable about the products. Will definitely recommend to friends & family.
Absolutely love the workshops at Ashley Furniture store! Great time was had by all!
A really fun & interactive event held at Ashley Furniture store in Torrance, CA. The staff were so helpful & friendly! We truly appreciate it. Shout out to Nicky for organizing such a fabulous event! Thank you again!
Had a great time at the charcuterie board event. The staff event were amazing and the food/drinks were great.
Very positive Stella
this was a really fun event and it was a cute outcome
Had an amazing time at Ashley’s craft event and Stella was great!
Stella was great! I love attending events and buying at Ashley!
This was an awesome event. Nicole was amazing. Had a chance to check out some nice sofas
I LOVE Ashley furniture! They are awesome. I loved working with Board and brush to make my own personal charcuterie board. Steve, Kayleigh, & Vivian were great! Nicole puts on the BEST events! She needs a raise!
Izaak was awesome! He went above and beyond to make sure we got items we would love and that our order was correct! We were very impressed with how quickly we could get our furniture delivered.
Stella was an absolute got rep for me and my family. She was very knowledgeable of items and great with customer service.
Everything seemed to go well the day of the purchase. Delivery date was April first. It’s now May and I got a call that my purchase won’t be in until end of May. This is the 4th change on the date. Tired of the back and forth.
A great place for furniture. Walked in here desperate as our furniture literally fell apart after 7 years. Was afraid of a senior injury which we didn't need. Simon helped us out here. Very knowledgeable and helpful too. We selected the leather loveseat recliners with cup holders and snack compartment. Color a nice shade of gray. So comfortable as you have many settings for comfort level. Also purchased a single leather grey recliner. A dining table with 4 chairs. The fabric on the chairs is linen and very comfortable to support your back. The table is wood and nice. Also chose a tv stand with electric fireplace for cold winter nights. It has drawers included and shelves too. A nice shade of a light brown. All in all a very good experience. We love our furniture! And a big thanks to Simon and the delivery team as well.
TORRANCE STORE: Worked with Evan Stevenson. He’s GREAT!!! Did whatever it took to make sure our shopping experience was easy and pleasurable. We purchased more than intended because he got us a FANTASTIC deal. Very much looking forward to returning in the near future!!
Just wanted to say that I went to Ashley in Torrance yesterday and had the most amazing experience! Walking in I was pretty nervous not knowing if I was ready to make a big purchase, but I was immediately greeted by Debby. Her energy was very sweet and welcoming which made me get comfortable asking questions (which I had alot of). There were many diff selections to choose from and configurations of sectionals that it took me over an hour to come to a decision but Debby was very patient with me. The manager, Melyssa, also helped Debby and I through the process by working with me and making sure I got what I wanted and also what would fit my budget. They were both very communicative and informative! Safe to say I am very pleased that the process was very smooth and easy going and will definitely be going back to Ashley for more furniture! I really appreciate the both of them for taking good care of me and allowing me to purchase the sectional I really wanted. 😊 thank you Debby & Melyssa!
Maribel is very nice and came back just for her because she is helpful
Super helpful and friendly manager and staff
Thank you Alex store manager for helping us pick our bunk beds for our Kids very happy With your amazing helpfull service
Very helpful sales and nice selection
Maribel was super helpful, knowledgeable and patient with us today.
Perfect Service from Johnny Manny and would recommend my friends and family. Very informative about his merchandise. Friendly and helpful from beginning to the time he greeted us goodbye . .
Great costumer service Maribel Tovar was professional helpful and patient a person with a great attitude.
Great professional service
Great help from Melissa an Isaac!
Amazing ! Thank you for showing us around and such quick service!!! :) thank you Melissa and Izaak, you guys were truly amazing :)
(Translated by Google) Very satisfied with my purchase, good quality furniture and a very good price. (Original) Muy satisfecha con mi compra buena calidad de muebles y muy buen precio
Stella was amazing! She greeted us right as we walked in made us feel welcome and helped us find the couch we were looking for. Wonderful customer service!
From the time I walked in everything went very smooth. The salesperson Stella approached and I told her what I was looking for. She listened took around and showed me furniture I was looking for. She was very friendly and helpful. I was in and out in under an hour and got exactly what I was looking for. The day of delivery went smoothly. In fact they called and asked if they could come early. I am really happy.
Thank You Johnny and Ben for such an amazing shopping experience. Thank You for making the transaction very smooth. My kids are happy that they will be getting their new couch next weekend. My kids also would like you guys to know how grateful they are for the candy and the other goodies. Thanks again for your wonderful service. I will continue to keep shopping at Ashley's Home Store.
Awesome customer service from Jeremiah and latera
For as young as our sales person was she handled things like a pro and answered all of our questions and concerns ,we would totally recommend our friends and family to come see her. Thank you so much Maribel Tovar for your patience and courtesy will definitely come again and do business with you. So we did come back to see our favorite sales agent Maribel ,and we got the same quality service + a great discount thanks again.
Gabriel Martinez was very helpful with my recent purchase. From the moment I walked in he was very professional, helpful and friendly. I was lucky to be able and purchase two floor sample items and he even helped carry them to my car. I was lucky enough that my items were on sale , I was very pleased with my purchases.
I was helped by Maribel Tovar she was very nice and very helpful never felt pressured at any moment Ty so much for helping🥰
Olga, the lady assisting us in Torrance, CA was most helpful, polite and answered all our questions. We have not received the item purchased yet but anticipate it being received tomorrow. QUICK DELIVERY ✅ I did not give 5 stars because the item cannot be returned after accepting it once delivered. So you need to inspect your item very carefully before accepting it. You can, however, cancel the order prior to delivery. Looking forward to our new piece of furniture.
Great furniture and amazing service! Evan was our sales associate and he was fantastic! He really helped us through the process and made sure we got exactly what we were looking for!
Evan did a great job assisting us with a big order!
Arrived with an interest in a mattress and bed frame. Employee Olga was very helpful in showing us various options. She is a very kind and respectful person and is well experienced with knowledge in sales. I would highly recommend Olga.
Arrived with an interest in a mattress and bed frame. Employee Olga was very helpful in showing us various options. I would highly recommend Olga.
Lady at the front asked if I am looking for something and when I said I am looking for closet storages she said you can find those at Home Depot… It was as if she wanted me to leave. I asked twice since I have already did my research before visiting this place. I’m never coming back to this place again.
Not sure why this place is still open. So many bad reviews. People really need to read the reviews before coming here. Don't walk into the scams
Thanks to Maribel Tovar I felt confident. She explained the prices to me. I also asked her about the material, how many pounds the chairs could hold. She was patiently answering all my questions and thank you, ask for Maribel, she is here to help you.
Jay have excellent customer service skills with a pleasant personality for sales Quick I wasn’t coming back to Ashley furniture however with the service I received on 2/25/24 it changed my whole perspective with Ashley’s after dealing with this young man I give him 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Stella was amazing. So helpful and knowledgeable. I would definitely shop the store again and ask for her
Billy was quite helpful during our visit today. I felt no pressure and am quite happy with the service I received. Excitedly waiting for my couch to arrive!
I am so impressed with the customer service of the store manager and Isaac and got a fantastic deal as well..You better grab your stuff for your home at Ashley's.
Fabulous William in the Torrance Ashley store was really helpful and has a great sense of humor to make the experience more fun.
(Translated by Google) It was a very satisfactory purchase, my husband and I found what we wanted and Maribel's attention was the best, very friendly, charming personality, patient. I described to him on several occasions what I wanted and he quickly found his recommendation just as I was looking for. Super recommended Ashley home Store in Torrance and best customer service from Maribel (Original) Fue una compra muy satisfactoria mi esposo y yo encontramos lo que queríamos y la Atencion de Maribel fue lo mejor muy amable personalidad encantadora, paciente. Le describí en varias ocasiones lo que quería y rápidamente encontraba su recomendación justo como yo lo andaba buscando. Super recomendado Ashley home Store en Torrance y el mejor servicio al cliente de Maribel
It was fabulous!
Maribel was so nice , excellent customer service 😊
I was there mid morning, thus had the showroom all to myself. I received exceptional service. I'm looking forward to my at home delivery, for my dining enjoyment
Alex and his staff were so very helpful at the Torrance Promanade location. I will definitely buy all my Ashley furniture from this location in the future.
I’ve purchased most of our furniture from Ashley’s over the last 7 years. Beds, tables, couches and buffet. We’re satisfied with the quality. Just recently we purchased our living room tables set and a tv stand. Rami was very helpful. Shiek helped us with information on the adjustable beds. He was extremely knowledgeable, he understood that we weren’t there for that but will be in the market soon. He still shared a wealth of information. Didn’t make us feel like we were a waste a time. I appreciate that. When we get ready to buy our bed for the master bedroom we will definitely come and buy it from him and this Ashley’s location. Thank you.
Good place
Izaak was fantastic!! He was confidently knowledgeable and was not pushy!! Then Manager Melissa stepped in and gave us a deal we couldn’t refuse!! Great job team!!!
Melissa, the Sale's Manager was amazing. She was so helpful and patient with us and we walked out of the store super happy. We'll be back!
Izaak went above and beyond to answer all of my questions and ensure that I had a pleasant experience. He was knowledgeable, His positive attitude and patience were truly commendable, especially considering I was having a horrible day before I walked into Ashly. Overall, I would rate Izaak customer service as excellent. He made my visit enjoyable and left a lasting positive
We had a no pressure purchase at this furniture store location. Happened upon a President's Day sale - had seen mention of it on social media with an in-store candle making craft session - when we were nearby at Home Depot. Stopped in and the prices were too good to walk away from. Kids had fun with the candle making. And we adults had peace of mind crossing off a long aging to-do item of getting new couch and sofa. Win-win all aroundDelivery guys were decent. We rescheduled when we realized another day was better for our schedule - they were easy to contact for reschedule. On the day of delivery, they texted that they were going to be a little outside the planned window. When they arrived, one strong guy single-handedly took the couch and then sofa off the truck on his head. Amazing. He and a coworker then attached the couch legs with the fastest drill gun work I've seen. Felt like I was watching formula one pit stop work. They took away all the packaging and arranged the couches as I specified. I inspected the furniture and gave them a thumbs up. Done in less than 10 min. Worth the $99 delivery and set up price tag. The tenured in-store rep advised I do this $99 white glove delivery vs the $59 delivery without set up as a preventative measure. I get to inspect the furniture and have the delivery men take something back if not up to par. If anything was wrong with the $59 delivery only, I would be on the hook myself to take the furniture back to the store. I don't have a truck to haul back furniture that may have damage. Made sense to me. I appreciated his advice. And hubby could not have assembled the couch feet in mere minutes. Worth it The newly unpacked couch and sofa let off some chemically smells. We left the windows open for a few hours to have them air out. Smells subsided quickly. I am now watching to see how the furniture ages. Will report back if problematic
I didn’t have a good experience. The dining table my wife wanted to buy was not in stock as per online store. Saleslady just wants to get rid of us asap. We knew what price we should be paying for it . She even mocked us in front of people because we didn’t want to pay the assembly fee. It’s just a table not including any chairs. She didn’t even give us the next available delivery day but the next one after. We only opted for the front door delivery which she kept on reiterating, she said there’s no time frame for the delivery since we only got the front door delivery. I was treated better at the store next door with them knowing I was just there to look without any intentions of buying.
Izaak! Was a really nice guy! Very talkative and kind. Thank you for service! 🙏🏻 you made our purchase very easy and fun.
Ashley’s Store in Torrance has always been our go-to for furniture and fixtures. We recently bought a beautiful bed frame but unfortunately we had to request a refund due to an unrepairable circumstance. The manager Ali understood our dilemma and granted a refund full. We saw some rugs that we were interested in buying and Ali offered us huge discounts for our troubles that we just could not refuse. We will continue bringing our business to this store. Customer satisfaction is everything!
Great sales person. Friendly and professional.
Maribel was amazing! She was fast and efficient and made the buying process smooth! Thank you for a fast and efficient transaction.
Wasn’t informed that the credit inquiry would drop my score significantly. Unless it’s the salesperson very first time taking a customer through this process, there is no excuse for not informing the customer of that risk. At least give the customer the opportunity to explore other options to lease instead of being so eager to sell with no regard to the customers risk. And for the life of me I don’t understand how my co-applicant with an 878 credit score can still be denied. Highly questionable about that! Now I’m responsible for fixing a mess that I didn’t make. I have to be the one to rebuild my credit. I don’t need an apology that I know is meaningless; being told sorry isn’t going to fix my credit, saying I understand isn’t going to fix my credit either, especially when who is replying doesn’t mean it anyway! And to top it off, they show up to deliver my order with a damaged item, I guess they don’t inspect the items either before they ship them. Because of this I had to be the one to adjust my extra busy schedule so that the item could be rescheduled for delivery. This was a major and not to mention costly inconvenience for me that obviously didn’t matter because everything was paid in full. Besides that, a rep from the call center mentioned that they would contact the store about compensating me for this and needless to say the store didn’t mention anything about that. This was an absolute disastrous experience in so many ways and I can’t say if I’ll ever purchase anything from Ashley’s ever again!
Visited Ashley furniture seeking a kitchen table. Was warmly greeted by Will. Cheerful, positive and kind-he offered to walk us around the store to view options. He shared product knowledge, pricing and delivery availability of stock. An amazing attribute to this store. I highly recommend engaging with Will for questions, help and assistance.
I had a really bad experience with this location my tv stand was delivered damaged and I reached out to them and didn’t want to help in any type of way for 4 weeks I kept on coming back to them and still didn’t get nowhere with them so I decided to hire someone to repair my tv stand cause I never wanted to deal with them
Nice store
I bought a rocker/recliner. I was offered the extended warranty. So I purchased that as well. The chair lasted 1year before falling apart. I was directed to use the warranty. I filed a claim in September.They sent a tech to my in November. The tech did what they sent him to do. His recommendation was to replace the chair. That where they got me. The warranty dept is separate from Ashley. They will not communicate it's now January still no response. They blame each other. While I was told not to discard of the chair. They now say since I moved the warranty is void. I will never recommend Ashley to anyone. In fact I will tell this to everyone I know that wants new furniture. They are a joke and sell junk !
The store experience was amazing and the customer service was the crowd jewel.
I enjoyed my experience at Ashley's I went to two other stores and they both were more expensive than Ashley's my sales rep was cool and down to earth. I will keep coming back.
Great service
Amazing experience! Would recommend them for every room in the house.
Great service and very professional and friendly. Have lots of furniture to choose from and happy with my new sofa and tables. I definitely recommend this place.
See William he is a Super Star
I worked with Will. He was exceptional, winning personality, polite. He was able to help me locate with I was looking for and we close the deal in and out in less than 45 minutes. And I picked up a couple of lamps. Really nice really good price.
We found exactly what we were looking to and the transaction took only 10 minutes. It was fast and easy!!
Ashley Furniture scams their customers. I purchased a console table and it came damaged and also with a manufacturer defect. We had them deliver a replacement but the replacement was also damaged. We did that a third time as well, but the same thing happened. I finally asked for a refund, but they said “no returns”. They would only offer an exchange. They refuse to acknowledge that if they can’t deliver me what I originally purchased, that they owe me a refund. They somehow think I’m bound to their “no return” policy even though I never received a non-defective version of what I purchased. They defended this policy and think they’ve done nothing wrong. It’s like talking to a brick wall. Do not buy anything from Ashley Furniture.
I returned within 30 day period but still waiting on my refund , been 3 months. Store already charged the credit card before delivery.
I ordered a rug on 11/18/2023 estimated date 11/22 and spoke customer service and it was still delayed and called and spoke to someone in the store and still delayed, I went to the store to day , no one greeted me the first associate was playing his video game. And the young lady looked as if she was not having a bad and I still didn't say anything and was patient as she hand my tracking number of my order for me to call or track it from FedEx and I ask for the manger whom advised there was nothing he could do or refund my money back and to call corporate and let them handle it. I needed my rug by Christmas because I have family coming and this was the worst service ever, I couldn't believe how I received the customer service and will never buy or suggest buying from Ashley store again.
They listened to what I wanted and made sure I got it!!
William has been very kind and welcoming. He made shopping fun. Great sense of humor and great insight. We were able to find everything we needed
One of my worst experiences ever!! Buying furniture from Ashley you think everything is gonna be alright but let me tell the truth! It’s freaking no!!! Customer service is SUCK! Warehouse is double SUCK!! They brought my furniture not only one but twice damaged and I had to send it back!! the way they handled their customers is really unfair upsetting and unprofessional. And after all this awful experience I still didn’t get the rest that f my furniture. I’m being fair and honest and i will never buy a thing from #Ashleyfurniture again
Debra is the most amazing sales person I have ever met. She was so patient while helping me with my amazing sofa recliner. I am thrilled. Thank you Ashley in Torrance.
Quite satisfied with the knowledge and service provided by the sales representative
Evan was a great help to us from start to finish. He was very attentive to all of our needs and patient enough to answer all our questions.
Everyone was helpful and knowledgeable. The purchase was easy and I never felt pressured. All my questions were answered and I was able to easily add the options that worked for my space and budget.
Good
Sales Associate Debbie at the Ashley Store location in Torrance was great. She was very helpful and friendly and made the purchase of a sofa sleeper for my mom a breeze! Thank you!
We are very grateful to Yvonne for helping us out today! She is very attentive to our needs and helped us out with deals too! Glad we came by the store today :)
Very professional
Yvonne was wonderful. She was very professional & helpful. I liked how she listened to me & didn’t try to sell me something I didn’t want. I really appreciated how she & her wonderful manager made sure my order was correct.
Great customer service
I thought my instore experience went well. However, upon delivery I received incorrect items. I have a Cali King bed and received youth dresser/chest, which were not in the showroom. After filing multiple claims and days of following up, the only way to get the items I agreed to purchase was to pay more. I also, received a damaged headboard. This experience has been a horrible, inconvenient one. The store does not have a reasonable return policy, even if the mistake is one made by their sales representatives. Additionally, I have to deal with multiple deliveries and repair (not a replacement) to an expensive item. I am extremely disappointed and would return my items if I could.
Ashley was so so but William was really great. He fumbled and bumbled and we still had fun and got a great rug! We’ll be back!
Everyone was so friendly and Benjamin Valencia was extremely helpful! I will definitely come back
Yvonne helped me today and was AMAZING!!!
Great salesperson & quick delivery
Sales Rep Isiac is very professional and patient with his clients😊
Bad delivery service. Excellent in store customer service, Yvonne Bruce is on top of things. She have everything under control.
Yvonne was wonderful!
Olga was really helpful and supportive during our visit. We were seeking a couch plus a coffee table
On first visit sales rep & sales mgr were very pushy overall. Sales rep forgot to add an item to my order so when delivery got to my house they could not assemble my bed. Went 2 more days without a bed to sleep in. Warehouse dispatch made it very difficult to work with me for my delivery window even though original order error was on the store. Again better judgement went back to try to buy a $300 ottoman and was told I could not use my Ashley credit line of $4000 to add/finance a $300 item. Never heard of this before. Walked out and will never buy from Ashley again. Still have more furnishing left to do but refuse to go to Ashley.
Great experience purchasing my furniture from Izaak.
Yvonne was absolutely great. She was very knowledgeable and passionate about her job. She was energetic and explained everything throughly and answered every question I had. Great job.
Yvonne was wonderful! She was extremely patient and knowledgeable. If you have any furniture needs, go see Yvonne!
Jay was a great salesman, super helpful and knowledgeable. We really appreciated his help getting our furniture and mattress. Our experience was great
Yvonne, Al & Q were very helpful and a real pleasure to work with. I will be coming back for more furniture needs. Awesome experience. I recommend coming in for all of your furniture needs.
Yvonne was the best. She educated with finding the best mattress for me. Thank you!
Good experience, thanks.
Jay is awesome!! Great customer service and helped us get the best deal!!
Not a happy camper. I was promised delivery of my furniture, I spent the day waiting for it, no notice or notification sent. And when I called to find out, and hour and a half before closing, the automatic system told me the store was closed, and that my purchase was no scheduled for delivery. 👎🏻
Excellent customer service and Sheikh was AWESOME in listening to what I wanted then presenting my choices!
We walked in just to get some inspiration for our new home….and walked out with a purchase! Jai was wonderful and very personable and knowledgeable. We are very pleased with our overall experience!
Thanks to Isaak Lopez, great experience. Love my new couch. Will be back in the near future!
The salesperson was extremely helpful. She helped me measure even rearranging floor model to make sure it was the perfect size for our needs. She made sure it would fit. She was friendly and efficient in placing my order. I ordered the Shatayne round table with turned pedestal base.
This location has great and friendly sales staff. Sheikh was very knowledgeable and helpful and worked very hard to get the best deal possible. Alex, the manager, was very helpful too. They worked great to be competitive and get the best pricing! Definitely going to return to this location for future purchases.
Jay and the manager helped me buy a sleeper sofa. They were very professional.
Izaak Lopez, is very professional, very efficient and very personable you can tell he really enjoys what he does and his work ethics are great. I would tell others to ask for Izaak when buying furniture.
Melissa at Ashley in Torrance was super helpful and answered all of our questions. It was a great place to shop for our mattress.
Bought a piece of furniture and it was in stock at the warehouse one hour away. They dont offer ship to store...and only offered delivery. Earliest shipping was 30 days out. Not too happy about that.
Wonderful first class service from Yvonne in helping and processing your order today
Great experience and wonderful help from Keya. She helped me find the two upholstered living room chairs I purchased. Thank you!
This is the worse place to purchase furniture. The customer service is terrible. The communication is subpar. They use a company off-shore to handle customer complaints. I returned an item in which I paid cash for and have been waiting for a return check for over 3 months. Every department pushes the responsibility to another department with no resolution. Please do not purchase from this store. They DO NOT value their customers. I wish I didn't have to give a star at all.
My partner and I met Debbie 6 months ago when we began searching for a couch. It took us that long to solidify a couch. When we came back, all of our top selections were discontinued! Debbie searched their inventory for a similar couch in the same dimensions, color, and price range and found a gem for us. She’s lovely to work with and we will definitely come back to work with her when we are ready to purchase our dining room set.
Johnny the store manager has been calling to get people to tow cars on purpose, even though they never have customers.
Debbie was the best! So happy with the deal we got on a beautiful chest of drawers. Thank you, Debbie!
I had a great furniture buying experience at this Ashley’s location in Torrance. Al the Sales Representative and Alex the store manager provided much detail and great discounts on the items I purchased. Definitely going back and referring others..
Came in looking for a TV stand and Olga was very helpful. She told me about the specials and hooked me up right away with everything I needed.
Kiyo and Evan are really helpful and knowledgeable! We accidentally entered the store to take a look but ended up finding all the dream furnitures, they made great recommendations and helped us to get great deals.
It is now the 3rd time I've had to have my dining room chairs either fixed or completely replaced since I bought them 5 months ago. Absolutely unacceptable. What a piece of garbage they are for the money they cost me. If I have to do this again, I will ask for a full refund.
Ashley HomeStore decided to tow my car and tons if others for parking there when they had no sign of ashleys parking only beware parking here your car may get towed and ashleys if youre seeing this i wish you worst if luck and pray you go bankrupt asap
Almost and Mr. Q was the best. I am a returning customer
Had a wonderful experience at Ashley Home Store. The store was not overcrowded and the associate was very pleasant and knowledgeable.
Lino and Benjamin were awesomeThey were friendly knowledgeable and very accommodating
Olga was amazing!
(Translated by Google) Thank you Izaak for you help! Excellent customer service! I left very satisfied and happy with your help! It was a beautiful experience. Love my new bedroom set! (Original) Thank you Izaak for you help! Excellent customer service! Me fui muy satisfecha y contenta con tu ayuda! Fue una bonita experiencia. Love my new bedroom set!
I went there yesterday to purchase a tv stand with fireplace, which was on sale. I did the purchase and was told it will be delivered October 3rd. After 3-4hours, the sales guy called me and told me I had to add $450.00 or cancel my order because they did a mid on their end. They should honor their prices when they decide to put them on sale. That's my last time going there
Izaak was the first to approach us as we walked into the store. He let us know he was new but was so helpful and made extra trips to look up old purchases to confirm the mattress size we needed. Great job Izaak and best wishes.
(Translated by Google) Thank you Olga for your good attention to us with our purchase at Ashley. Thank you Olga for you awesome service towards us in our recently purchase at Ashley. (Original) Gracias Olga por su buena atencion hacia con nosotros con nuestra compra en Ashley. Thank you Olga for you awesome service towards us in our recently purchase at Ashley.
Very friendly and helpful
Yvonne was great! She was so helpful, showed us around the store and gave us recommendations based on what we wanted.
Yvonne was FANTASTIC!! Very knowledgeable and recommended the perfect mattress for my needs. Highly recommend!!
Great customer service
Excellent service!
I had an order, they sent me the couches with the wrong color (not the color we asked for) and also there was a missing item, and when I called them I discovered that they had just canceled that item from their end without telling me! I had the worst experience ever and will not buy anything from them again! If I can give them no star, I will!
Ameer is awesome! He was very patient with us and got us a good deal on the furniture we wanted.
Really helpful
Excellent service and communication! We are very happy with the help we received. Looking forward to receiving our dining table thank you!
Beatriz had shown an exemplary customer service! She was very transparent and very detailed all throughout the transaction. We are very pleased with her unique service!
Beatrice helped us find the perfect bedroom set! Q, her boss, was so accommodating and gave us a great deal for both a Stearns and Foster king mattress and our lovely bedroom set! Very knowledgable staff!! Great experience!
Good experience. Attentive sales clerk
Pleasant experience from the moment we walked to the moment we checked out.
Beatriz was very helpful!! She made our experience great at the store.
AMEER AWSOME SELLER REALLY HELPFUL AND PACIENT 😊 REALLY HAPPY WITH ALL MY NEW FURNITURE YEY
Update. They agreed to pick up the item and refund us. However that was 2.5 weeks ago. We were told the refund would be processed within 7-10 business days. It has been more than 12 business days and no refund. They took the item and also didn’t give us our money. Again, like before, we have to chase the store manager down to get the money back and she, being as unprofessional as she is, is now ignoring our calls and not responding. This has been going on since July and at this point we should be getting interest on our refund amount. This entire store is just fraudulent people and fraudulent practices. AVOID if you want to not get a headache for 4 months. The most unprofessional, pushy, and money hungry salesman you will ever find in this country. They followed us the second we entered the store, and chased us around constantly trying to get us to to buy something. Ameer, one of the salesman definitely needs some etiquette classes. He constantly called me and told me how he could get the furniture to me quickly blah blah. He called 5-8 times a day when he was trying to make a sale, even after I told him I was busy at work. Fast forward, we purchase two pieces of furniture. The sofa has the wrong arm chaise, wrong color, and is so poor in quality that it looks like it was purchased from dollar store. We call within the 72 hours and they do not pick up our calls, and constantly tell us that the manager will call us back. The manager is the most ghetto sounding person I have encountered in my life. She does not know how to speak to people, and speaks beyond disrespectful and rude. She flat out told me it is my fault that they sent the wrong item and will not be taking it back or make any effort to replace it. So be warned. Once they make a sale, and deliver the wrong item due to their own fault, they will take zero action to remedy the situation. Avoid at all costs.
Amazing! She is very welcoming. I highly recommend her. Ask for Yvonne!
Debbie was our salesperson. She was very knowledgeable and helpful, and she and the manager both worked hard to get us a good deal. It was a very positive experience.
Ameer Hamza is an amazing salesman he worked very hard to get us the best prices and was understanding and helpful the entire time. He really assured us and worked around what we wanted. He is passionate, patient, and had positive energy the entire time. I recommend asking for him when walking into this store.
The Ashley Brand has always been one of my favorites. BUT the Torrance Ashley store, my salesman Sheikh and his Manager Ali are truly phenomenal! Their customer service is exceptional and they truly care about their customers. Spent multiple hours there and they were so kind, patient and helpful! Definitely a lifelong customer and will be back for more soon! Thank you!!
Yvonne was Amazing So helpful & knowledgeable She helped Us with our Purchase & made sure we were totally Satisfied We’re So Pleased with Our New Sofas Thanks Yvonne
J was great! Very helpful! Very knowledgeable and understanding! Great service!
Update 11/07/23 - Although my experience started off rocky, Ashley came out and replaced my damaged sofa. They replaced it completely. I am happy with my purchase and would highly recommend this couch. The only thing I would add, is for Ashley to add more stuffing inside the pillows. Once it starts to wear, the filling deflates the body of the pillows. Other than that, they delivered on their promise. ****Since my other review was deleted by the company I will update it here. I've had my regent sectional now for a week. I noticed two damages on it (I posted pics in a previous post that was deleted). The fabric is ripped on one side of my couch, and the leg is scratched and damaged on another side. I am hoping that Ashley can come out and fix this immediately because I spent too much money. I love the couch otherwise, but they need to fix this ASAP. _____________________________________________________________ Yvonne was amazing! She was attentive to our needs and helped us find the perfect couch! She took the time to discuss all of our options. It was a great experience overall!! I would highly recommend asking for her!
Yvonne was amazing. Very knowledgeable. Patient and kind.
Just bought a reclining sofa and loveseat today and was helped by Alnoor. He was great to work with! Very nice, respectful (not hovering or pushy with the sale), and really helped us out by keeping the price within our budget. Thank you, Alnoor!
Yvonne was so pleasant to work with. She gave us so many choices to choose from. She made this experience so fun and exciting. I would highly recommend her
As a first time furniture buyer Melyssa went above and beyond to help me. As I’ve never done this she made it very easy for me to feel at ease when I asked her any questions. In addition, she made sure I was comfortable with my purchase. She made sure to help my boyfriend and I match things. Melyssa also helped us with her input. She was very approachable and such a people’s person with a great attitude and so much patience! Since I was super new to this Melyssa never hesitated to help us with our needs and helped us feel confident and comfortable. Ask for Melyssa when you visit Ashley Home stores if you ever need assistance with furniture shopping!
Kiya was so friendly and extremely professional with helping me find the perfect set of dining chairs!
Yvonne was amazing!!!
Very polite and helpful 👌🏿
Linda was very sweet with us. Just a few card reading issues but she helped us out very well.
Olga was pleasantly helpful and got me what I needed.
Great customer service, Beatrice provided excellent information and maintained a great attitude.
Very friendly and knowledgeable representative-Melyssa
Linda was so friendly and knowledgeable of the furniture and sales. It’s wonderful when you get great customer service.
(Translated by Google) Beatriz attended us, she was very kind and above all very attentive and she answered and clarified our doubts, she was very kind and understandable, above all, I hope to buy again soon in this store (Original) Beatriz nos atendió fue Muy amable y sobre todo muy atenta y respondió y aclaró nuestras dudas fue muy amable y comprensible ante todo espero volver pronto a a comprar en esta tienda
Ameer was friendly and knowledgeable.
Kiyomars and Linda were a great help
Melyssa was our sells associate and she was great and helpful through our whole process.
Yvonne is amazing! She helped me pick out my whole bedroom. She definitely knows her stuff!
Yvonne- she was amazing!!!!! I love her!!!!
Yvonne, Yvonne!!! What can I say, she is the best bonafide agent at Ashley Furniture. Her character is impeccable. She helped me map out my whole living room. I had another plan but her ideas on matching wall art, flooring, and other accessories made it absolutely beautiful. She will always be my go to person! Thank you all for your hard work🙏🏽
The salesperson (Olga) was very kind and professional. Also, the store manager(Alex) was very helpful and knowledgeable. I purchased the beautiful queen bedroom set at a generous discounted price! I would go back to this Torrance Ashley furniture store again when I need other furniture.
Outstanding services, Ali is doing an outstanding job he always makes an extra step to satisfy his customers, best customer service, I love this guy.
Yvonne was awesome!
Yvonne was amazing!! Answered all our questions, got us through the process fast and easy!! Definitely will come back.
Yvonne was very helpful and knowledgeable
Yvonne Bruce excellent costumer service. Made me feel comfortable through searching for mattress. Very nice understandable lady.
Very helpful and energetic.
Yvonne Bruce was assisting us and she was very accommodating. Best attitude and costumers service!!!!
Beatrice was friendly and approachable. She was very patient with me when I was undeceive about what mattress to choose and was able to offer me a good discount. Overall pleased with her customer support.
Melyssa was so helpful and straight to wanted I needed it.. gave me options of colors and style.. can't wait for to get my new living room.. I will be back to get my bedroom with ashely store and definitely melyssa!
I was looking for a dining table. Found many nice options, good price for sets with chairs.
Linda was absolutely wonderful and helpful.
I had the pleasure of working with Melyssa while visiting the Torrance store. She was very helpful and loved her personality. If ever I’m need for additional furniture I will definitely ask for her.
LINDA WAS THE BEST ! GO SEE HER FOR GREAT CUSTOMER SERVICE
Yvonne was an amazing and knowledgeable sales person. She was friendly and outgoing. Understood my needs in getting the most comfortable and relaxing sofas sets. Thank you!
Yvonne was super helpful!
I purshace with Alnoor great service today thank you
Yvonne was very polite and felt very comfortable to shop around for a full bed. Great customer service!!! FAST,FUN,&FRIENDLY
had an amazing time looking for lift top table and sofa beds with Olga, very well versed and knowledgeable about furniture in a small apartment space.
It’s great to have someone knows what to recommend based on what we really need. Professionally and by experience, we are glad to be assisted by Jeremiah and Jay to get the most comfortable bed we’ll have. Very friendly and helpful guys in Ashley Torrance, CA.
Ms. Yvonne Bruce was OUTSTANDING she was very helpful and made sure my mom, who is a BLESSED (87) was comfortable with her purchase. Thank you!!
Yvonne is awesome. So attentive and works hard to get the best deal.
Yvonne
Yvonne and Kiyo were incredible! They went above and beyond to help me out. I walked out an extremely happy customer. I highly recommend! Thank you Yvonne and Kiyo for everything! Will definitely be back!
Ordered a couch online, for whatever reason it got cancelled. Went to the store in person and Alex's team with Amir and Shay helped me get my order back! Great customer experience
My experience today at Ashley's in Hawthorne California. Came in to purchase a love seat which I found and a good price. That was everything I was looking for the sale staff took me into the bed department and we worked a deal out that I could not refuse, so if anybody is looking to purchase any furniture in the South Bay or Los Angeles area, stop in it, Ashley's in Hawthorne, they will work with you and they're very nice in every way. Michael and Cammy manager, please see them. If you are coming to the store, they will work with you 100%.
I received the worst customer service ever by Ashley. I am given the runaround about their warranty's my sofa is less than a year old and it is already peeling . I even purchased their warranty plan just for them to tell me they can't do anything about it . I first contacted them and they sent a technician to just look at it and say "yeah it's peeling "and they told to call The insurance and they told me to contact Ashley since they said it is still under a year old (they don't cover anything !!!!!) and that the sofa wouldn't be peeling and should be covered under the manufacture warranty. But when I called Ashley again they told me we can send a technician again just for them to tell me the exact same thing . This has been the worst experience I have ever been through . Save your time and money because these guys won't help .
Yvonne was very helpful and professional. She gave me couple very useful suggestions and advises about my purchase. 5-star service!
Yvonne was very pleasant, helpful and very informative, she provided outstanding customer service. She made this purchase nice and easy.
Went in looking for a desk for my house and was assisted by Yvonne & Kiyo I found the perfect desk & I also had demo the adjustable base which was amazing Yvonne was amazing and very detailed about the desk I was looking at. Would definitely recommend working with Yvonne if you go in.
Sales Rep Ameer Hamza help us get the prefect mattress we needed. He is very patient and understanding much recommend him . Thankyou Ameer ! ☺️😊
Yvonne is the best sales associate hands down. She listens to vision and goes right to the appropriate furniture. This is the ONLY place I shop.
Yvonne was amazing, patient, insightful and charming. Appreciate all of her time and effort. Highly recommend.
Yvonne service was excellent! Very knowledgeable and professional
They are the best! I’ve been here a few times and everyone is always so friendly, helpful, and patient. Thanks Alex (manager) and Carol for putting up with my indecisiveness. 😊
Debbie and Que were amazing. Excellent deals and superb customer service.
Yvonne provides excellent customer service. She is very knowledgeable in bedding and furniture. If you are at Ashley Furniture in Torrance, ask for YVONNE.
(Translated by Google) Before Crispy Chocolate Char (Original) クリスピーチョコChar前
Benjamin Valencia was great on showing us our furniture options, he was very nice and communicative, if you want a great experience, he is the man!
Yvonne was amazing. She went above and beyond to help me find furniture for my new house. I appreciated all of her help. I loved that she personalized my experience by looking at photos I had to see what would go with the design would match. Thank you for all of your help Yvonne!!
Thank You Olga!! Great help and professional service!!!!!!
If I could give you no stars I would. Your delivery driver appeared to be under the influence of drugs and was unable to follow simple instructions. He kept calling me while I was at work asking me the same questions even though there were 2 adults in the home giving him directions.
(Translated by Google) Excellent place, they treated me very well and the furniture is of very good quality. (Original) Excelente lugar me atendieron muy bien y los muebles son de muy buena calidad.
It's been 2.5 months since I filed a claim with their partner company for furniture insurance. They claim they sent the parts to the store but I haven't received it. Don't buy insurance with this store for your furniture. They are not honoring the promise/agreement that comes with the purchase. Every time you call them they say 4-6 weeks and I have had 7 phone calls so far.
Yvonne is amazing! Great customer service!
Yvonne did a great job! She was soooo helpful, personable, & was very helpful with shopping for a new sofa & loveseat. No pressure sales, showed us lots of options. :) :)
My experience was excellent with Jeremiah. He noticed when I came in that I could use a wheelchair. He immediately helped me. I was looking for a bedroom set and he wheeled me around until I found the perfect one. He explained throughly my pricing and help me with my account. I am so grateful for his help. I can see this young man advancing to another level. He cares about his customers and their needs. He also spoke to his his managers Kiyo and Alex who also helped me with my discount. If you are looking for a great deal please come here and see these guys.
Ameer Hamza Sleep expert he is the Best!!! Really recommend him! Thank you for your help♥️
Good prices, great service from Yvonne.
Yvonne is a great sales person, she was really helpful.
Yvonne was great with helping us.
Ameer was amazing from start to finish! He understood everything we were looking for and didn’t hesitate to give us the best deals for every room in our house. We will definitely be coming back just for him!
My visit at Ashleys was very pleasant with the sales associate Jeremiah. He was very patient with me and understood exactly what I wanted. I’ll be back to purchase again.
Awesome 👏
Thank you Yvonne for such great customer service. She’s very knowledgeable about her inventory!
Perfect service, and nice person.
Ameer was very helpful and patient with our purchase of a new mattress. Thank you so much for the help and information on our new mattress can't wait to get it already.
Yvonne was perfect and super helpful! Low pressure and felt like a friend helping us get the right deal for our place. Please come see her!
Yvonne was amazing! Sold me a couch and a new mattress with an adjustable frame. I am so excited for my purchase. Amazing customer services and honest. Would recommend.
Beatriz was warm, welcoming and completely accommodating. I came For two different bed needs and she exceeded all of my expectations.
Linda was very helpful with every detail of my amazing living room set. Will definitely return !
Linda Fitzpatrick’s customer service was wonderful. This was one of the nicest Ashley’s I’ve been in.
I was assisted and helped by Ameer Hamza, He is a honest gentleman and great mattress specialist! He helped me perfectly and o am more than happy with his service
Ameer Hamza was more than helpful. Star employee for Ashley Furniture. Be sure to ask for Ameer when visiting Torrance store.
Ameer, we are truly impressed by your expertise in furniture sales. Your extensive knowledge of our products and understanding of our customers' needs have exceeded our expectations. Your guidance in selecting the perfect TV console and your exceptional customer service skills have been commendable. Keep up the outstanding work!
Yvonne is AMAZING!!! such impeccable customer service skills. This is the second time we are coming in to purchase furniture for our home. She was extremely helpful and very friendly… extremely informative but in a timely fashion. Her cheerful personality made the experience even more pleasant and exciting. If you’re going to Ashley’s, which you definitely should, the variety of options and beautiful furniture they have is off the charts… You’ve got to ask for YVONNE!! You won’t regret it.
Yvonne!!! I can not express in words how wonderful my experience at Ashley Furniture has been the two times I have came to this store! Yvonne is by far the best representative you can find! If you do not request Yvonne’s service, you’re missing out on a great experience!!
Ameer was great, he got us the best deal possible and was super helpful
Ameer was excellent to work with!
Yvonne went above and beyond to help me, she made me feel very comfortable with all the questions I asked her. Not only that but she made sure I felt comfortable with my purchase, I’m typically one to not purchase in person but It felt like I needed to and I couldn’t be happier. If you ever need any help with buying your mattress I highly suggest to come to Ashley Home stores and ask for Yvonne.
Yvonne was a pleasure to work with and extremely patient! Would love to work with her again
Yvonne was absolutely amazing from the moment we walked in. She asked me what I was looking for and she delivered on helping me. Great experience shopping here and will definitely come back with her.
My wife and I came in looking for a bed frame and had the pleasure of working with Yvonne, she was very attentive and really easy to work with. She allowed us to shop and only assisted when needed, would definitely recommend coming here and working with her.
Linda went above and beyond for us to find the right mattress!!! I Highly Recommend Linda Thank you Venus
Ameer was extremely attentive and gave us a great deal. Thank you!
Ameer helped us to find great savings as well as providing us with professional service. We are very satisfied with our experience and excited to use our new chairs!
Very unhappy with the dining table I received. It’s supposed to be mango wood, but the table I got has air bubbles which is not supposed to happen on real wood. Still waiting for customer service to fix the problem.
Great service
I bought my Temerpedic Pro with the adjustable base a few weeks ago. I couldn’t be happier. The staff was incredibly accommodating. I would recommend shopping here it was refreshing to see customer service at its finest. Sleeping through the night and loving it. Thank you.
(Translated by Google) The delivery service is very good and fast. (Original) Es muy bueno y rápido el servicio de entrega
Yet again another horrible experience here. I had $300 in gift cards that were given to me for my last horrible experience and when I came to use them to buy more furniture they asked me to provide a receipt because my purchase of thousands of dollars i made a couple years ago was not in their system. Sorry I don't keep my receipts that long, especially not in my purse. I tried looking for it and in the meantime the manager Martha kept my gift cards so that I can call in my order when I found it. I came to pick up the gift cards to use them elsewhere that was willing to take them and she got rid of them! Why in the f* would you get rid of someone's gift cards that wanted to purchase something! I cannot believe this buffoonery coming from this Ashely's. This place needs to be SHUT DOWN! CLOSE THIS HORRIBLE PLACE DOMN! Fire the terrible managers.
Super helpful!
We received a great service with Beatriz. She helped us very patiently during our selection and was very honest through the whole process. Visit this store and I hope you find what you are looking for.
Amber was amazing, very good!!!!!!! we left other store in Hawthorne and came here to complete the sale... and was not disappointed..Store manager is also amazing
Very friendly and. Helpful
Ameer was very helpful and gave us a very good deal! I recommend to look for him when shopping with Ashley.
It was a nice visit to the store today! Rachel was professional and did a great job of showing everything I needed to see.
Ameer Hamza is so amazing very helpful and with a lot of patience with us love that fact that he took his time too show us around awesome service definitely coming back for his servicea
Ameer is excellent help and knows his mattress questions top to bottom. Not to sell you a mattress but to help you find the correct mattress for yourself. I recommend Ameer to anyone.
Poor sales help. Don’t have any of the items pictured on the internet
Ameer went above and beyond. Thanks Ameer!
Ameer is a fabulous salesperson he helped me to make my purchase , and I recommend asking Ameer for mattress and furniture.
After 3 months of looking at different furniture stores for my bedroom and living room sets I purchased at Ashley Home Store. The reason for purchasing from Ashley’s is the quality and the customer service I received from Rachel at the Torrance store.
Ameer Hamza was very helpful in choosing a mattress and bed frame. I recommend asking for him.
Very nice no pressure. Salesperson was very kind and helpful
I recently visited this store looking for furniture for an upcoming move. I was greeted and helped by Louise and she was AMAZING. Her customer service was great, she was very friendly and personable, and showed me and my wife some great options for our future home and a he was the only associate that even greeted or acknowledged us. Our experience was very nice up until the manager Alex approached us, our conversation was short but what stuck out the most was that he was very condescending to Louise and also referred to her as “Lauren” upon leaving. Seeing as she was the only Black woman working while we were there I couldn’t help but feel like him referring to her as another name was not only rude but gave the impression of a hostile work environment. This ultimately ruined our experience and led to us leaving the store without purchasing anything. If you are a Black woman or woman of color I strongly advise not going to this store unless you happen to work with Louise.
Bought a $1159 sectional sofa online plus a one year protection plan last November. Found a ripped/wear-out corner on the day of delivery so I called them for repair. They said they would send a repair kit first and send a technician coming after we receive the kit. Now is May 2023, we got nothing. No kit, no technician coming. We called every month to check the status but nothing was changed. It took half a year to repair a whole new set of sectional. Not cool. ****Updates: They finally sent a technician 6 months later and he found another crack of wooden panel when he uncovered the fabric. Ridiculously, customer service said because I found out the crack 3 months after delivery, it will be considered “damaged by self-use” and not responsible by Ashley. 1. No one would know there was a crack of wooden panel unless someone uncovers the fabric on the back. 2. If you send someone right after I filed a claim for repair, it wouldn’t be past 3 months.( or 6 months) BUY PROTECTION PLAN everyone if you are still buying from Ashley!!!!!!! Or just don’t.
I appreciated this location of your store. It was easy to find and plenty of parking. I was warmly welcomed and the sales representative was very helpful and patient as I browsed to find what I was looking for. It was a pleasure to shop there and purchase a beautiful dinette set.
Great experience there. My sales person, Gabriel, was well informed about what I needed and where to locate the items. My quote and write up was quick and well explain. Thank you Gabriel
I went looking for a sofa and was impressed by your associate Yvonne. She was knowledgeable and friendly.
I didnt have the option to select 0 stars. The customer service at the Torrance location was horrible. I placed an order on a Wed around noon, to be delivered by Friday. I never received my order. Then they scheduled me for next day (Saturday) well "the truck broke down" they say. They had then tried to schedule me for a partial order which was a no go for me. I asked for a refund twice. They continued to try to push the order. Every time I called to speak to a manager, the receptionist would put the sales associate on the phone. I do not want to do service with this particular location or group of people. I just want a full refund. Yvonne Bruce was my sales assistant and Alex is the manager. Today is Monday 04/24/23. They haven't called or emailed.
Gabriel was amazing! Helped me and my friend get the perfect furniture for our apartment!
Awesome sales person Linda great selection of furniture.
It was a painless transaction. Slightly pricey but it's just what I was looking for and appears to be well constructed. I've only seen the floor model.
Beatrice made the shopping easy and even kind of fun. She answered all questions. Her opinions were right on. Love the store
I am Very happy for the purchase & the help from Beatrice she was a Sweetheart & she also made sure that I got what I wanted for the price that was very affordable for me. Also the ManAger Q he was Excellent in making sure that I received a discount on my purchase. That's a 2 thumbs up for Ashley Furniture 👍🏾
Great service and selection. Delivery was quick and clean.
It was an amazing table so affordable and the staff in the store were so nice and sweet it made us feel very comfortable
Sales rep was amazing not pushy but very helpful
Great place 👌 they follow and guide you through out your visit
I had a good experience today.
Hi please come to Ashley's furniture and see Frank very nice guy and is very helpful .
Go see Frank at Ashley’s in Torrance. He’s such a great guy. He helped me get the best mattress. Highly recommend!!!
Great visit and customer service today ! Initial visit Elnoor was very hands on and informative answering every ? I came with and when I returned Frank was a great help with finishing the deal!
Yvonne was great!! Super helpful, friendly and knowledgeable. Got us in and out super quickly and hassle-free. Ended up buying a sofa, coffee table and dining table.
So profesional and quick awsome job
Great customer service. Jay is very helpful on more than one occasion. He deserves a raise!
Amazing customer service. Thank you so much Albert
Customer service was wonderful!
Thank you for all your help Bobby and Frank, great deals and very helpful!
Frank very helpful and friendly .. Come and see Frank Ashley Torrance
Come see Frank for furniture in Torrance. Walked out with a table plus sofas!!
Rachel is the best! I highly recommend her. The manager, Albert also amazing. Don’t go to any other Ashley’s. Go there and ask for Rachel. She will take care of you. Their customer service is excellent.
Come see Frank
(Translated by Google) There are no discounts. All furniture stores have the same price of furniture. (Original) No hay descuentos. Todas las mueblerias tienen el mismo precio de los muebles.
Frank was helpful on helping us pick out our new mattress and gave us a great deal on an adjustable base as well.
Great experience!! Alberto the manager went out of his way to help us. We are very grateful!!!
The manager Alberto was very helpful and polite. Thanks
Great service , good quality furniture
The quality of furniture is amazing and Frank helped me a lot. I highly recommend the store and Frank.
Came into Ashley’s to buy a new bedroom set. The service is great. And Olga was extremely helpful and kind. And will be recommending her to my parents when they get ready to buy home furniture.
Frank welcomed us in as soon as we walked in and was happy to help us out even though they were closing in 30 minutes. The process was really fast and easy! He was patient and waited for us to decide on the furniture we were going to get and processed all paperwork in 5minutes! Ask for Frank when visiting Ashley’s in torrance! 😊
I always buy from Ashley they have a great service Albert @ Torrance store helped me and his very helpful I recommend Ashley furniture specially the one in Torrance to everyone they are very helpful
The employees do not have any customers services skills. I walked in the approach by Olga, first thing out her mouth was what are you looking for. Excuse me then she introduce herself. To late I walked out.
FRANK made sure we found what we wanted, with a smile, tolerance and in a professional manner. Thank you frank, Your the best !
Very nice service and we are satisfied with everything, special thanks go to Ms.Beatriz 🥰 thank you
Dillon was amazing, Ashley furniture was the least expensive and quality service!! So I scored both ways!! Excellent and so happy!!
BEATRIZ, WAS VERY GOOD IN ASSISTING MY WIFE AND ME WITH FINDING THE BEST ITEMS I WAS LOOKING FOR. SHE WAS VERY HELPFUL.
I did my purchase at the Torrance location on 1/28/23 and bought my bedroom set of my dreams and right when I walked in Mrs. Beatriz was extremely helpful as well as the manager. She helped me through the whole process. Delivery , scheduling my delivery and a minor hip cut that occurred but it was all taken care of. Thank you Ashley furniture and the team for helping me with my furniture. I can’t wait for it to get delivered.
My boyfriend and I purchased a two couches as a set in April 2021. Joanna was our sales person and she was great when showing us around and was overall really helpful.The only complaint from us is when it came to the initial delivery date, our couches weren't delivered on the date we were initially promised. My boyfriend was the one who was going to be notified via phone call and when the drivers called (initially), it came from a phone number that was NOT based in the US. When he answered, the other line was completely silent and just hung up immediately.When Joanna called to ask us how our couches were a little later that day, we explained to her what happened (the above situation) and she was just as annoyed as us. Therefore, we know this was not an error on her part. She helped us coordinate a new delivery date. The new delivery date came and the drivers ended up arriving as scheduled (if not earlier) but when they called, the number was completely random again.Aside from that, this place has a decent selection of furniture and the price reflects that. However, I cannot speak for the protection plan that we also purchased where she mentioned it covered all stains, accidents, etc. but fortunately, we haven't needed to use it.
Very pleased with the customer service I received by staff and manager. Prices and quality very reasonable and they will work with you. I had been searching for a sofa for several months and was becoming discouraged with the high prices and poor customer service out there. I went on the Ashley furniture website, saw some thing I was interested in and went in the next day. 35 minutes later I was leaving as a satisfied customer. Two things they did that really set them apart from the competition was, they match the Internet price and gave me an additional 10% off when I purchased the five year warranty. FYI, the 10% additional discount covered the warranty and put additional money in my pocket. I just wished that I had paid them a visit much earlier.
Awesome service patient and gave us great deal Michael was great help and Gabe as well
Frank was very helpful and friendly in finding me the perfect rug. I recommend his service.
Dylan was so helpful and made our experience so convenient. I highly recommend this location and sales person.
AAMIR was great. Friendly and helpful!
I loved the variety to choose from and the flexible delivery
Aamir is the best!
Hi there, bad cleaning contract Don't get it,!!! $300,. Xtra, and after a Year trying to get it cleaned,. NEVER , never,. Came to Honor their Contract. Ashley Furniture ... Doesn't want to reimburse me, for cleaning contract,. That I PAID TO ASHLEY FURNITURE, When I purchased the living room set.... Thousand of Dollars,. But THEY CAN'T REIMBURSE,. $ 290.dollars... DON'T WAIST YOUR TIME.... BAD---. BAD. QUALITY,...!!. GO ANYWHERE ELSE 😉 AND SAFE THE Aggravation. Jay.
Frank was awesome! He help us with all our needs. ☺️
The sales associate tried charging me $169.99 for the furniture protection plan without telling me. He thought he was slick lol. To you customers, make sure to check everything you are paying for.
Very beautiful and excelent Mr.Frank and appreciated.come see Frank
Aamir good quick service, very friendly
Had a great experience with Alnoor! He made sure we saw all our options and gave great advice. Such a sweet guy. Thank you Alnoor!
AAMIR Was great.
Alnoor, was awesome. Very helpful, and made sure we would get our delivery on time. Thanks for all your help, Alnoor.
aamir was a great help
Dylan was a excellent sales guy.
This was my first time buying a sofa for my home, & Deborah P made the whole experience fast, easy, & overall wonderful. I truly appreciate her help during this what would be a stressful situation! Amazing experience!
Adam provided us with outstanding service. He was very knowledgeable and informative. I love working with individuals who know their stuff 😊
Aamir is a very efficient and great salesperson really nice guy
Aamir was a great help with the purchase of my new couch. He was attentive and made sure all my questions were answered
Aamir K is the great advice and helpful and I would highly recommend to everyone to go to Ashley furniture in Torrance and ask him and buy from him he is really great person and helpful and gives good and great advice thanks you aamir for your help see you soon
Amazing service and highly recommend you visit asap. They took care of us and listened to our needs. Go visit Frank and Allen!
I only come to see Sir Frank! He’s the best! Allen is amazing also and extremely helpful!
(Translated by Google) Ask for Frank👍 (Original) Pregunten por Frank👍
I had a great experience at Ashley's. Frank was very nice and helpful. Excellent customer service.
Will never shop at Ashley Home again. I purchased an end table that was on clearance for $99. You would have thought I was buying a house by the amount of time it took and all the papers I had to sign.
Felt A little bit segregated. Staff was alright, and I was asked several times if I had been here before. Purchased a set and was told it was made in the USA, once delivered the boxes said made in Vietnam. Overall, I'm not very pleased. I may consider purchasing somewhere else in the future.
Frank is helpful sales assistance and very honest.Go directly to him and he is in your side for closing the invoice.
Good customer service. However i do think the prices on some or Most of the items are a but overprice
AAMIR was very helpful, patient and made me a very happy customer. I contacted him through a prior very good review. Great customer service. Go see AAMIR!
Aamir K was a great advisor was a a lot of help was very polite and deserves a raise great employee
Excellent service Frank was so nice and very impressionable Thanks frank.
Frank was so helpful and had such great energy! We could have bought elsewhere, but he sealed the deal for us. We love supporting companies that have fantastic customer service!
Yvonne @ Torrance was absolutely fantastic - from her greeting at the door thru the end of the sale 👏 her knowledge and kindness allowed us to make a decision on our new living room set. Thank You Yvonne!
Frank is the man. Come see him. He will take good care of you.
Frank is very awesome Great customer service Make sure to ask for him when you come in
She was the best! Super friendly and helpful! Caring and very gentle. Helped me look through the best furnitures! Recommend 100% her service!!!
Frank is a great salesperson. No pressure. Be sure to ask for Frank
Frank Farzad very helpful and Hard work go See Frank For Next Perchance Please So ask for Frank please
Good salesman, & cordial attitude
Very friendly staff...who make customers easy to work with them....beautiful items.
Aamir K did a great job helping me
The customer service experience was excellent and easy. My representative Alan Abselet is very knowledgeable and dedicated to making your experience worth while.
If you do decide to go here please only work with FRANK!! Everyone here was bullying Frank and he’s a genuine guy. He was in the middle of helping us and Adam walked past him and said “where are your customers” Frank said “right there” and gestured in our direction and then Adam said “then go over there” for absolutely no reason at all and when we told management we were assured it would be dealt with immediately and moments later saw management (Albert) laughing with Adam. Super unprofessional and degrading Frank was more than helpful and attentive and doesn’t deserve to be treated like a child.
AAMIR K is a great advisor. Highly recommend.
Aamir gave us great service and amazing help.
Very friendly and customer satisfaction is what they strive for
Frank was very nice and helpful and great personality and willing to go the extra mile to help our needs He is awesome and a happy person!
Yvonne was great, I got everything I wanted at the best price. She was very clear about the financing options so I was able to choose the one that was best for me. Thank you Ivonne!
Alnur is a great salesman. Gave us a good deal, very fast and quick transaction. Will come back again
Alnur is a wonderful salesman. Quick, easy and fast transaction
Excellent sett er vice from service manager Adam. Very knowledgeable and helpful! Large purchases were made and more will come ! Thank you !!
Went to Torrance Ashley’s looking for a mattress and we greeted by Yvonne. She was exceptional with her customer service and knowledge and definitely made a satisfied and returning customer. Thank you for going above and beyond Yvonne!
Aamir was very helpful. We are happy with our purchase!
Frank assisted was greatly helpful assisting us
Frank k was very helpful and informative he was also able to get me a discount. Thank you Frank!!!!!! 😊
Aamir was good
AAmir k. This is a wonderful guy. Who has a good human relationship. His warm welcome made us relaxes and his professionalism made me patronise Ashley today. I will always recommend him for my family and friends ❤️. Thank you AAmir
Aamir K. is the guy you should talk to. Great customer service 👏
Great selection of furniture! Thank you Aamir for assisting us and answering all of our questions! We are confident in our purchase!
Frank/Farzad was great customer service representative for Ashley's furniture. We came in for a dining set and he helped us find exactly what we were looking for. Everyone was so friendly and extremely helpful! We will definitely be back to renovate the rest of our house. Update: We were leaving the store, but decided to buy a dresser and Frank assisted through the whole process. We are very grateful for all his help.
I had a great experience with Yvonne, she helped me with my purchase really nicely. Thanks Ashley to provide a quality customer service.
Aamir, was very helpful and made sure to make our visit very pleasant. Ran around making sure everything was exactly how we wanted it.
Aamir was very professional
Frank was very helpful, professional and courteous.
Yvonne provided spectacular customer service. She made sure we had same day delivery, which we needing.
Jacob and Beatriz were amazing. In no time I found the perfect bedroom furniture after searching other places for a week! I can’t wait to see my purchase in my home. Thank you Ashely’s!
The team at Ashley’s Furniture Torrance is fabulous! They helped us find pieces for our new home that we would love. Yvonne is particularly great! She made sure we got pieces that were both stylish and functional for our space. Her customer service is top notch!
Had a great experience with everyone there. Alnoor helped me with purchasing my bed and he was amazing! Gave me great options! Recommend you to go to him for any sales! Bobby was also very welcoming and considerate with the pricing of the bed! Best Deal they could have gave me! Thank you Bobby and Alnoor
Great experience with all employees. They were all patient and not pushy at all and helped us ultimately selected what we were looking for at a great deal. Alnoor was the rep helping us and he was great. Definitely recommend.
Beatriz was greatly knowledgeable and was a pleasure working this deal with her.
Ashley’s in Torrance, CA has the best sales team and manager. They were attentive, helpful in every way AND … AND they had the merchandise! I found the high chairs I was looking for. Three cheers to Beatrice and her manager for great details and service!
Customer service was excellent when I purchased some furniture over the phone at the Torrance store. Louise was especially patient to help me navigate the payment system that was presenting some challenges. Louise went above and beyond to make my experience a very positive one.
I wanted to purchase coffee table. Aamir helped me finding the right kind of table I was looking for. He is very knowledgeable and gave very good customer service. I would highly recommend it.
Aamir was great! Highly recommended. 👍
Today I walked into Torrance Store. Was very pleased with Albert's hospitality. He's not aware I love Ashley but almost lost me after experience with Downtown store. My daughter want's a leather couch so maybe I will check later in the year. Thank you again for your help Mr. Albert. Be Blessed and Safe Marigold
Great Customer service. Dylan our sales representative and Albert store manager are great. Thanks for your help
Great service by Dylan. Since we walked in to the store he answered all our questions and got us our new living room set
Yvonne Bruce is a credit to this buisness, kind, respectful and very very helpful, I told her what I wanted to spend and she was yes I think these two items will do what you need, two different prices but she didn’t pressure me to get the more expensive one. If I could give her more stars I would excellent service
Aamir is an excellent customer service agent and friendly very helpful.
Awesome service. Beatrice and Albert were helpful on our purchase of our new kitchen table.
Beatriz was amazing! She was helpful and made sure we got the best deal available! Thanks!
Shout out to Melyssa for her quick help she was so willing to work with our budget. Best part is we get our couches this thursday ! Thank you :)
Aamir Kursiwala Very happy 😃 Good service
Olga was extremely helpful and kind. I told her what I was looking for and she showed me what I wanted and I made my purchase. As a matter of fact, we plan on going this upcoming weekend to get another piece of furniture and hope she’ll be there to help me again. I didnt feel like she was just trying to make a sale, I felt like she took her time with me. She’s super nice and sweet!
Ashley’s always takes care of us!! Thank you Ashley’s for making our furniture buying experience great each time we go!!
Aamir was a lot of help. He and the manager were able to get me in the bed I wanted with the terms I wanted. easy process and a lot more accessible than expected. 10/10 recommend I will sleep better thanks to you.
Aamir was there to help us every step of the way and even got us a amazing deal he was so helpful and patient...
First time shopping for furniture and I’ve been getting ideas from Pinterest just so I had a vision what I was looking for. When I walked into the store was automatically greeted with a big smile from Yvonne. Through the whole process of selecting the furniture to helping me measure some items to giving me some designing tips- she is amazing. Yvonne definitely knows her products and has great designing ideas. Ask for Yvonne she’s amazing!
Deborah Likes to follow people around the store not really sure why it's literally a furniture store what am I going to steal the pillows lmao & is definitely not financially savvy. She couldn't really offer any advantages of buying with her at all but sure did love to offer financing zero down. If I want to come in and look around, I expect to do so without being bothered that being said it's really inexcusable that you have these types of folks working is was very obvious like come on and I notice you continuously slip around corners you're not slick at all . DO BETTER DEBORAH
Aamir is an excellent, patient, professional & very friendly sales representative. He was extremely patient and answered my questions to my satisfaction. Very accommodating. Thank you for all your efforts Aamir!
We came to this store to find a new couch for our apartment and Yvonne was there to help us every step of the way and even got us a amazing deal on a 3 piece sectional. She was so helpful and patient, even when we made her keep walking back and forth through the store due to our indecisiveness. She gets 5 stars for being the nicest, most helpful sales associate I’ve come across!
The staff is here is very helpful and are willing to work with you and your budget.
This rating is exclusively for Debbie, who assisted us in choosing a whole bedroom set for our son's first house. Although we were merely window browsing, Debbie was so kind, persistent, and helpful that we left having made a full purchase. To having her at Torrance is a true blessing for Ashley. Debbie, thank you once more for your help and persistence with us over a two-hour period. 7 stars for you!
I haven't yet received my chairs yet and am thoroughly disappointed in the buying process. Once the decision was made as to what we wanted to buy, I was asked to sign a few documents that were not fully explained to me even though I asked. They had me confirm my email and mailing address, which I did. Then I was sent to the front counter where I was asked to sign more items, also unexplained. They printed out my receipt and had my name wrong! They hadn't asked me to verify that. I asked them to correct it and email it to me which they agreed to do. They had also asked me when I wanted them delivered. I asked if I needed to be there, they said no. So I chose Sunday. I get home and check my emails several hours later, still no corrected invoice in the email. I had to email them to get a corrected one. The next day (Sat) I get a call confirming that they will deliver Sunday, I asked again if we needed to be there. This person said yes, hence we had to reschedule delivery for another day. Ordering two basic chairs should not have to be such a hassle!
The person first helping did not know much. The manager stepped in to help. We purchased the highest amount to get the VIP delivery included. The deliveries have been a disaster. First delivery came with a little damage. They said they reported it and never did. I had to call back. The second in boxes and they tried to leave it in my porch. We called and there was a mistake so we were told to refuse it and call the next day to reschedule. I called and was told it would deliver on Friday. Friday came and nothing. Called back and it was not scheduled. We can not get our things for a month and a half. So I told them To cancel everything and they said I had to keep the couches. We purchased a living room to match. They said too bad and we can not return the couches. This store and company has the worst attitude and customer service I have ever experienced. Do not waste your hard earned money here.
Aamir was amazing! From the start we let him know exactly what we were looking for and he provided us with excellent customer service and helped us find exactly what we need. We got an amazing deal! Thank me you for the amazing tempurpedic mattress! We love all of our furniture.
Fantastic service by Carroll and the pricing was very good. Now I'm waiting on delivery. I'm hoping that is also Fantastic
I would give them 0 stars if I could. We bought furniture for about 7k and when they delivered everything the TV stand was missing parts and was scratched and the table glass was also all scratched up. I called corporate over 5 times and went back to the store a bunch of times as well. They keep promising to come and replace the furniture, they set up a delivery appointment and just don't show up. They have done this 3 times already over the course of the year and I have been waiting for a year for the right furniture to get delivered. Absolutely terrible service!! Buyer beware and I definitely won't be coming back here again!!
Never again buying furniture here never I bought a dining room set and when I got it the wood pieces from the chair we’re pulling off I called they came they fix it I’m having the same problems I call and now they are telling me that it’s not cover when I bought a five year insurance I went to Ashley‘s on Saturday to let them know worst customer service is the one in Torrance worst customer service and it seems like they don’t even wanna help you to fire a claim or anything just worse attitude never again buying furniture at Ashley‘s go to BOB’s furniture best customer service employees their so nice and they’re willing to help you in anything so friendly
Aamir was so amazing!! We walked in not sure of what we wanted and left with a couch we couldn't be happier with. He was very nice and easy to work with, made us feel like friends. Would definitely come back just for him.
We purchased a bed frame and had it installed by Ashley's furniture. The supporting wooden slats broke and we filed a claim. If you buy furniture here with "furniture protection" it's very hard to actually get something fixed or replaced. They make it really hard to complete the process while the salesperson will tell you it's the best. Also, if you read the contract, once you move to a different address they won't honor it.
Carroll and ken assisted me in buying a sectional that ended up being perfect for our space. They were super helpful at providing a great deal and made the process super easy. They delivered two days after I bought at the store
The best salesman, that's the reason we got more pieces of furniture than we expected. He is unbelievable!! Just the best!!!!!!!
I will go straight to the point here. My mom came to look at some Furniture at the end of December 2021 and she got brightly hooked into doing a purchase due to a "promotional offer" of a dining set, bedroom dresser and a chest. At the time, they promised furniture would be delivered in 45 days. Well that furniture did not come until 60 days later and every piece was damaged or missing parts. After that everything else became a horrible experience, we stopped by this store and we spoke with sales manager, customer service manager and even the store manager. They over promised and under delivered every time. We stopped at the store over 10 times and we got redirected to call customer service. We got so frustrated with the whole experience that we just decided to return everything and get our money back. Within a period of a month, the store manager resigned followed right after by the customer service manager. We escalated the issue with the escalation team through the customer service and we spoke to 3 different individuals which all gave us different stories. Most recently already in May 2022 (5 months after) I would usually go with her, but my mom decided to stop by herself to do a follow on her money. The new Store Manager by the name of Albert Rojas the audacity to call my mom "our store pet" followed by additional insults while she was sharing her bad experience with another customer. This is unacceptable! Who the hell does he thinks he is? Bottom line you have been warned with the kind of experience you will be facing with this business and the new leadership from this store. I really hope he gets fired soon!
This business will overpromise and under delivers. Customer service is horrible both at the location and they will refer you to customer service which you will get the run around every time. Also this place has one of the highest turn over with management and most recently the Store Manager by the name of Albert Rojas @AshleyHomeStore in Torrance, CA had the audacity to call an elderly women “our store pet” followed by additional insults while she was sharing her bad experience with another customer. This is unacceptable! He should get fired.
AAMIR and his manager guaranteed me delivery for my mattress and bed on 5/19/22. Paid a very hefty price for it and I still have not received it. Only way I will return here is if I am compensated in some way. Customer service advised me I have a delivery date for a later time. Please provide honest information moving forward.
Aamir and Alnoor we’re extremely attentive and patient with me. There was no rush or hassle I love this store and will definitely recommend it to my friends and family. Thank you Ashley of Torrance.❤️
First off the people on the floor are so pushy and want to make sells fast! Customer service is lacking, but i understand it a bit since the world has been a bit hectic. I would avoid buying from here though (specific location). I have had a positive experience with Ashley Home Stores before so I assumed they would all be the same, but I was mistaken. Ordered a mattress and frame almost a month ago, the reason for the wait was because the bed frame was not in yet. We received notification of our delivery and bam, the only thing that was being delivered was the mattress. Gave them a call asking why only a partial delivery and they expressed that the headboard was on back order. They waited until day of delivery to let us know of any issues. Gave them a call, which is a total nightmare and no one was able to tell us when the frame would be delivered, not even a timeline. I don't like dealing with the back and forth with companies that are not transparent with issues so I decided to cancel everything but the mattress. Now, here we are a week later and finally heard from someone about a cancelation. If only it was as fast to return something as it is to order it. Extremely disappointing, ordered our frame from costco instead and it was here on Friday, like it said in my order. Avoid shopping here.
If you ever are in the market for temperputic mattress do not buy through Ashley’s they turn the other way when you have a problem and start pointing fingers back and forth. Buy directly from temperputic save time and headaches with Ashley’s specially the manager Albert no customer service at all or customer satisfaction with this guy.. They DO NOT CARE ABOUT CUSTOMERS… all of my future purchases will no longer be here.
Rep didn’t give me what I asked for by the time I complained I could get what I original asked for because it had been 3 days and I signed for it. So I’m stuck with a bed I didn’t ask for
Amir provided good service and I got a very nice sofa!
We have awesome sales associate name Kimberly who is very friendly and helpful with our purchase. Most importantly she is not pushy. She is very knowledgeable with the furniture that Ashley carries and she will definitely help you find the perfect one you desire. If you are in the market for buying any furniture go see Kimberly at the Ashley in Torrance.
Aamir and his delivery team are awesome. Will come back to them for all future furniture purchases. Definitely recommend him and his team.
Aamir is the best RSA , he help us to find what we need and we request everyone to ask about him thank you
Albert and Kim were amazing!!!! They took such good care of us w our couch! Their customer service made us feel like we were their top priority. They made us feel like THE only customers in the store!!! So grateful for them!
Great selection, great customer service, great prices. Carroll was extremely helpful & patient. Didn’t pressure us or rush us. Great customer service is hard to find this days. She helped us get a beautiful living room & assisted my mom in finding the perfect mattress.
Me and my husband bought a sectional at this store. The day it arrived, we were missing one of the end pieces of the couch. We called the store and filed a claim, we were told we would be able to get the missing piece within a couple weeks, after the claim was approved by corporate. Fast forward almost 2 months later, we still did not receive the missing piece and we’re now told we have to return the couch instead because “the order was written incorrectly by the store” and getting that missing piece is not an option. The communication at that store is totally disorganized. We were back and forth with them about this missing piece, some people telling us we were only approved to return the couch, the manager told us we would be able to get our missing piece, and finally at the end of all this we had to just return the couch. We had a delivery scheduled where we were told we would be receiving the missing piece, but when the delivery guys came, they said they were only there to pick up the couch as a return. On numerous occasions, the customer service team said they would be calling us as soon as our claim was updated, that “someone has to go through these claims daily and will call you,” but I was the one having to repeatedly follow up just to find out what was happening with the claim. Save the hassle and save your money from this place. We regret buying from this store.
Good experience overall!!! There was a small hitch with our tv stand. When customer service wasn't helpful, my husband and I went to the store and was able to get it fixed and then some directly with one of the managers. He made sure we left satisfied. It really puts a personal touch to this store. I let my family and friends know that if they go to Ashley's go to the one off 190th. Ask for Dylan, and he will take care of you like family. The girls behind the scenes were also amazing ((Melyssa and Kimberly)) I'm still waiting on my fireplace 🔥 but that's not on them...that's just this post covid world we live in now. 🥲
Worst customer experience! The store guy started following us for the entire store.. he was kept staring on us for all time we were in store. At the end, when we were about to exit, he again started keep bugging us telling we must to see some sections that we’ve missed. I told him “we are okay, but thank you”, then he just turned around and walked away without even saying “you’re welcome” or “good bye”. Worst sales guy I ever met. He ruined my experience with Ashley store. What an annoying place!
Had a wonderful experience at Ashley furniture store. Our sales person Carroll was very helpful and kind. She helped us buy a bed and mattress for our daughter. She was very knowledgeable and honest when it came to mattresses. She never tried to sell us more than we needed and she took the time to listen to our questions and concerns. We never felt rushed. If you want a positive experience then I would recommend that you ask for Carroll when shopping for a mattress or furniture at Ashley's.
ZERO STARS!! Horrible Customer Service and nonchalant attitudes. I ordered a bed in the beginning of January and selected a specific date for delivery and the date was changed & pushed back 2-3 weeks without my notice. They tell you to wait for a call a day before but nobody calls. Now I'm left without a bed and sleeping on the floor for over a month of waiting. The manager then offered me a bed that's displayed for my inconvenience!! How unsanitary is that!!! The workers there are very nonchalant and basically just tell you "well there's nothing we do" and just laugh in your face or behind your back gossiping on why I'm complaining! Go to a different Ashley furniture store do not shop at Hawthorne.
This was the best experience I ever had shopping they helped me out and even discounted stuff because they knew I was refurbishing my home! The sales service manager was very detailed and helped me out in every way and the guy who helped me Dylan was awesome and he stayed there to help until I was finished he knew and was very informative about all the products and what would look good! Very satisfied
Save yourself the trouble and skip Ashley Furniture. First off, the sales people are like vultures. There's at least 3 following you and standing over you the whole time, never allowing you space to think/talk to your partner without them interjecting. We did end up buying a console table which we were told was in stock and we'd receive it in 2 weeks. That was October and we heard nothing for weeks. We called and got no one helpful so we finally went in the first week of January. They told us it was scheduled to be delivered January 16th, and that we'd receive a call the day before to confirm and a text the day of. Neither of those happened so we went back in and no one could find even a tracking number! A store manager must have been told we were unhappy because they called us back the next day and magically had a tracking number. Finally, Jan 21 our piece was delivered. We open the box to put it together and there is just so much damage to the wood that it's worse than a floor model. Not only will I never recommend Ashley furniture, I will actively try to discourage anyone from ever going there.
My time at Ashley furniture store in Torrance turned out to be a blessing. Upon entering the store, I was greeted immediately and informed of a 50% off sale that would last for three days. I was also told how the sale worked, and the signs to look for. I was just there to browse, so originally I thought this meant nothing to me. As I was looking, the same person came to check on us and to make sure we understood what each thing meant. Her coming over to help, turned into me finding a sleeper sofa for an amazing price that happened to be on clearance. Not only was I able to purchase that sleeper but a matching love seat as well. Thank you for all your help!
Prices are overpriced, and sales person will state their giving you a deal. Check prices online before buying in store. So disappointed
Gabriel was awesome! He helped me find the couch and even gave me a wonderful price.
Very upset with Ashley’s home store I will not have my living room set in time for the holidays 🤯 due to Mixup in my order had to refuse the order but the delivery people were very understanding
Outstanding service by Aamir. He answered all my questions and showed me several great reclining sectionals. He took time to to discuss with his manager all possible cost reductions. He was very personable an knowledgeable.
I was helped by Aamir Kursiwala in selecting a sleep sofa. It took me quite a while to two pick between two great deals. I must commend Aamir for his patience as I walked the store sending pictures and talking to my daughter for help in making a decision. I really appreciated that he did not rush me, but instead continued to advise me regarding the different materials and benefits of either sofa. He even spoke to his manager to get me an additional discount regardless of which sofa I chose. To me, he is not just a salesperson but a friend that I trust to help me make shopping decisions without the ulterior motive of profit or income potential. He will be my "go to" person whenever I shop or have a question regarding furniture.
Fantastic service from Aamir ! At Hawthorne Torrance i reccomend you ask him !
Recently just moved here and this location was the second Ashley home store I went to. Melissa was such a great help. She has assisted me with everything that I needed all while helping me maintain my budget. I was so frustrated because I had already been to like 4 stores but Her attitude and professionalism put me at ease. I would most definitely recommend this store.
I would love to thank Melyssa for her patience, time & just being so attentive and understanding! I would also love to thank Melyssa’s colleagues! Service was freaking awesome! This is my first big girl purchase and at such a prestigious furniture store and just from my very 1st experience with Ashley Homestore in Torrance, I plan to refer any and everyone that I know!!! Thank you so much Melyssa and your Torrance team!!!
Terrible customer service. They don't deliver what they sell. The wrong sofa was delivered and never exchanged.
ASHLEY IS “THE” BEST!!! I WOULD REFER A FRIEND!! AND I’D USE THEM AGAIN! 💯👍🏾
All the staff are so friendly and welcoming. Jaina (Gina) was so helpful. She was so welcoming and kind. She is very attentive and knowledgeable about their products.
I was totally satisfied with the service Gabriel provided.
When I purchased at the store a lady her name was Jaina Beltran put wrong address in my account and she didn’t set my delivery date. After one month wait they didn’t deliver my order and they said you can choose something else we don’t have your select furniture anymore until two months later. Very poor service. Very bad experience.
They’re great salespeople but why have items on the floor that won’t be in stock without a expected date? It’s already hard enough to wait weeks for the delivery but not have a date? Please take those inventory off the floor so people won’t get their hopes up.
Great customer service!
Very over priced! We went to Bobs furniture a few stores down in the same shopping center and similar selections were over 50% cheaper!
I had a very bad experience on this store. I purchase my bedding and foundation at this store. When it was delivered we saw that the foundation was not the perfect match for the bedding as the bedding is too high. I called the salesperson who help me and ask if we could exchange the foundation or bed whichever will work , he talked to his Manager, and told me they cant do it, All Sales Final. I didn't know that this will be the case because the salesperson didnt say anything when we were choosing the foundation and the bed. I expected him to advise if it wasn't the correct combination but I guess his goal is to just to sell. I was directed to call Corporate Customer service to see if they can do something. The customer i spoke to said the issue was escalated to a higher team. Waited for weeks to hear from them, and decided to call again , finally they said file is closed. I have very good experience with the Long Beach store but they didn't have many displays of the bedding and foundation. That s why I went to this location because it is really big and have big selection.
I love Kenneth Hahn Plaza and I love Kenneth Hahn when he was still here with us and his son also this shopping areas great love it love the Kenneth Hahn family
the worst customer service I've ever had No one in the store can help me they keep telling me to wait 7-10 days for my refund I have been waiting since August 18 don't go there they didn't assemble my TV stand the delivery driver said it was to hard to put together I can't with this store they just keep telling me lies.
Had the most amazing service here. From when we walked in till we walked out. Definitely recommend coming here for your next home purchase. Bought a power recliner sectional from their 2 day sale Oct. 2021.
We bought couches knowing they were on back order and we intentionally pushed the delivery date to give them time. Then i received a phone call the day before our delivery stating that the item was still on back order and they promised another delivery date. Shortly after that i received another call saying they will not be delivering the item until a week later. Cant wait until a day before that date to get pushed back again.
Super delayed, never again
Aug132021 - It's really a very BAD experience buying from this store. It was my first time and that will be the last one. SalesladyG didn’t tell me that there is an assembly required on the foundation. Store managerPC said that it should have been set up or assembled by the delivery guys, but they didn't. Packaging is the worst (pictures) I have seen of all any kind of deliveries in my life. I didn't even think of opening it because I didn't like when assembly is needed. When I tried to return it at the store, the store managerPC said that "we don't accept returns in store due to Covid (what???), so it has to be returned to our warehouse." I replied him, "Ok, I have no problem with that, but I'm going to charge you return delivery expenses on my time, gas, & mileage." Only then that he agreed & accepted to take it into the store & issued me a note that refund was processed by email & will take 48 hours (picture business card in the receipt). It didn't happen!!! I was contacted via email on 8/19/2021 & given a case#0404xxxx. I contacted that phone# in the email more than 2X but they couldn't do the refund. So, the last time, I was told to go to the store & that the store should process my refund. I went to the store on 9/16/2021, more than a month then from the day I bought it. Met another Store Manager (forgot to get his name). He said that he can't do anything & wants me to come back on Saturday- d 18th when PC will be back. I told him that - "let's assume that store managerPC resigned or was terminated, so what's going to happen? If you can't do anything now, that means I won't get any refund at all???" I asked him to give me a note about his action/decision but he won't give me any. This store deserves ZERO STAR REVIEW, if there is lesser than zero, this is it!!! By giving bad reviews when customers' experience is bad. ADDITIONALLY, I'm not satisfied with the quality of the mattress (M69611). It is too soft, almost sagging.
So upset , second time I have ordered from this place and again disappointed smh ... Y’all need better service Trash come come pick it up
we ordered a set of sofa in Mar 2021, today is 09/17/2021, there has been no delivery, no follow-ups. We tried several times to get status on the order, each time we were given a different date. Now website live agent says it's been delivered. She plays dead when I ask for proof of delivery. this is a joke.
The furniture is great and the price of the furniture is great too! The store is clean and the reps are friendly. I bought my furniture from Floyd who is a veteran, friendly, and very resourceful! Would come back again! The furniture is of good value!
We've already had a bad year of losing my father, and Ashely HomeStore ruined what was supposed to be something nice for my mom. I gave my mom money to buy the sectional that she had wanted for years now. My mom found a nice sectional here, and bought it. She was elated about how nice the sectional was going to be in her house. Everytime we talked, for about 2 months now, she always brought up the sectional, and how nice it was going to be. Fast-forward to now, Ashleys Homestore called her and told her about a week ago to tell her the sectional was arriving Monday. Come Sunday as my mom was preparing the house she called to verify, she called and they told her it wouldn't be available until March 2022 (Its currently August of 2021). Why would they call her and tell her its ready, then turn around and tell her that she wouldn't receive it until next year?! Did someone come in and pay more money for her order? Did they sell the sectional to someone else? Horrible communication from this business, and they do not stick to their word.
Friendly staff who are not too pushy, lots of beautiful furniture, but be prepared to wait 4 to 8 weeks for that furniture to become available. After moving we have started to look for new furniture to replace the things that we donated before the move. My wife fell in love with a bar table that had four chairs. The price was extremely reasonable for the entire set. When the salesperson came over to help us, we left very deflated because my wife does not want to wait 2 months to fill this void in the corner of the kitchen. It's like a little piece of her heart is also empty...
Love this store! Rachelle is an excellent, knowledgeable & friendly salesperson. She was very helpful with my decision making process! She made it easy & fun! Great personality! This store is managed very well! Looking forward to returning.
I needed to buy some furniture for my apt. They have a wide selection of quality items. Aamir was outstanding to work with. Very helpful and courteous and willing to work with me. Not only that, he is a funny and genuine guy. Good experience overall. I now await delivery and hoping that runs as smoothly.
The worst customer service ever! I spoke with customer services people about my delivery and they guarantee a time, the next day there was a different story they were at my home at noon, when I wasn’t there. So I contact customer service again and the ladies were very nasty towards my fiancé and I. They did nothing for me nor the managers from this store or anyone. They also sold my couch because they lied about delivery time. The couch was already paid for, so because of Ashley’s negligence i have to find a new couch, and I have to wait for the money to get back on my card. And the black lady that wanted to assist me today, is a waste of time she ran her mouth for a good 15-20 mins to eventually tell me I have to wait for the couch because it’s on back order. The store Manger Peter did not try he offered me 10% off for the lack of communication and rudeness on Ashley’s behalf. The whole staff as a whole should be fired and the customer service people that answer the phones too. The only person that was graceful and knows how to treat customers was Melissa the one that helped me find the couch. Everyone else is trash!
Gina was an awesome salesperson and helped find everything we wanted
Rick Bragg provided fast, courteous service and was very knowledgeable.
The customer service was good but I only bought a bedspread and it took 15 minute just to ring it up!
Haven't been able to get help over my shipment. Called off from work and didn't get no delivery. Don't know when will get it because they haven't picked up the phone since they opened. I've called throughout the whole day and nobody can pick up the phone. Update: so after all this i went in to complain to the manager due to poor customer service with seller and delivery. Manager was no help, i dont know how any one got that job. Manager yawns and proceeds with telling us to call the company. Company wouldn't answer at all!
Melyssa and Peter were amazing. They were super patient in finding myself and my fiancé find a bed and couch for our new home. Highly recommend working with Melyssa as she was super down to earth and easy to talk to. She helped us find exactly what we wanted for a great price.
I went in Ashley's with very low expectations. I didn't think they would have the style of bed that I was interested in and I felt the prices would be expensive. Contrary to what I had in mind, Ashley's had the exact bed that I was looking for AND the color that I wanted. I was surprised to find the bed to be within the price range that I wanted to spend. The sales rep, Mario was wonderful! He actually was responsible for making my experience at Ashley's so great. I'm glad I stopped in!
My wife and I went to this Ashley home store location and had a great experience all due to our encounter with salesman Ishmael. He was extremely genuine and knowledgeable about the products available and we walked away not only choosing the best mattress we wanted but happy for the interaction we had with him. If you’re in the market for any mattress or furniture definitely go see “Ish”!
Very dishonest. They will lie to your face; despite logic. Also not to mention that they openly leave private information (name, email, address) sitting on countertops and furniture displays unmonitored.
I had very great customer services from Ish ! He was amazing ! I usually don’t give reviews but I had too ! He was amazing. I came in today to look for a rug and ended up considering a really great new mattress, THANK YOU ISH!
There were at least ten sales person sitting idle and sharing gossip no body want to help and when help came to me the inexperienced store manager too almost ten minutes to put his pass code and in-between my sales he was helping others so for a small sale of $200 it took almost an hour. Sorry I may not come back for a mattress which I need unless I am compensated for my time Thanks
Rick was very nice and knowledgeable. Overall good experience. Bought a sofa recliner and tv console after looking for a month .
This Furniture Store has the worst customer service I have ever seen. All of there furniture is damage upon delivery. Need to make many changes for items coming into the warehouse damaged in boxes. Furniture is very cheaply made and prices are high. Not good quality for the price. No immediate help for warranty products staff is incompetent. Try other furniture that will appreciate your business. Ashley Furniture do not value their customers.
Had a very bad experienceThey linked yWith leasing agencies that try to Hold you in a 12-month contract when trying to buy it outAnd then Ashley acts like they don't know nothing when you contact themI will never buy anything else from Ashley I would not even have Given them one star if I could give him no stars I would have done it
Absolutely floored by the level of service we received while visiting the store. Our sales rep, Yvonne, was amazing and helped us find EXACTLY what we were looking for. I will definitely be returning and asking for her by name!
If I could give this place zero stars I would. The general manager Cami was useless. I usually dont like to write reviews but this place was absolutely the worst. I had gone in with a gift card that was given to me from a different store and she said it wasnt possible to use it at that Ashley's. She didnt even try to help us. Maybe because we weren't dressed all fancy but she literally paid us no mind. We had even asked her to call the Ashley's we had gotten the gift card from and she refused to help. You're better off going to Bob's furniture next door unless you want to get treated like garbage
We were so happy that Ashley Furniture was honoring our warranty on a sofa that broke. We went to our local store to pick out a new one. The ladies were all very pleasant, although super confused. We ended up purchasing a new sofa that cost more, so with a new extended warranty, and the extra cost, we ended up spending about $600 more. We got the delivery notice for 2 days later on a Saturday, but the text message showed we were getting 2 deliveries. One to my sons apartment (where the sofa was going) and, one to my house (where the original sofa had been delivered 4 years before) We figured maybe they were picking up the old sofa, since the service guy had told me not to get rid of it until we heard back about the warranty. Well, sure enough, they had furniture on the truck being delivered to us, and my son told them WE DID NOT BUY ANY FURNITURE OTHER THAN THE SOFA! They DID NOT come to my house to deliver said furniture, yet Ashley is calling both my husband and myself asking about the furniture. I spoke with someone from Ashley twice last week (she called me) and explained the situation. I told her maybe the truck drivers took it? Maybe took it back to the warehouse? All I know is I DONT HAVE IT!!! Now, I have to go back to the store and try to resolve it there? I really don't understand the customer service with this company. DO NOT SHOP HERE!!!!!!!!!
(Translated by Google) They do not earn but not a star do not waste your time with this store the products are delivered in parts, first a screw then the other things (Original) No se ganan pero ni una estrella no pierdan su tiempo con esta tienda los productos los entregan por partes primero un tornillo luego las demás cosas
I bought furniture from this store on March12 to be deliver March 26.They cancelled my delivery. I went to the store and the manager changed the delivery timento April 17. today is April 16. i received an email saying my furniture will be deliver on May 10. We are paying customers. we are not asking nothing for free. last time i buy your furniture. I will go with competition. bye Ashley. worst service.....took me an hour in the phone. kept me on hold for 54 min. BYE.
I bought an ottoman in January was told it would ship in February, then in February they said March, then they said April 2, and now they're saying April 29, and they are basically saying it's not their fault that's just the way it is. You can never get a hold of the store, and customer service often just hangs up on you. Will never shop at Ashley ever again. Oh and to add to this they said that it will be delivered by UPS, but not brought into my place. I was not told this when I paid for it. What if I lived up a flight of stairs or I was older and couldn't lift it? This is furniture, and not a package from Amazon! Update: they offered me a gift certificate to buy something else at their store. They don't understand I won't buy anything from them ever again. What good is a gift certificate off of full price anyhow...everything is way overpriced so they can act like they offer you a discount.
It is very difficult to get a hold of someone at Ashley's to answer some questions. I left voicemails no call backs. I was scheduled for delivery on a Wednesday and that morning they called and said their truck broke down and won't be able to delivery to me on Wednesday, the guy wanted to deliver my furniture on Friday and I told him no I wanted it Thursday. The problem that I have is they sent me the link of the delivery truck before I got the phone call. So I tracked it throughout the day and I saw that the truck was still making deliveries just passing my stop. I tried calling a few numbers to try to figure out what's going on, no response and no call backs. Luckily the furniture was delivered first thing Thursday morning. Unfortunately the feeling that I got after purchasing my furniture on Sunday was that all they cared about was the commission. Before the purchase, they were nice and followed me around, once the purchase was done I did not get that warm feeling anymore.
Ashley delivered me all damaged furniture. $6500 worth of furniture I can’t use and they have run me in circles for a month now trying to get them to pick it up and refund me. This is a well named brand and I am shocked at the treatment I have received and still no answers for my pick-up/ Refund. Cammy the so called store manager told me her self when I asked her “don’t you have customer satisfaction “ she said No! Wow !!!! They have run me In circles over a bedroom set that is trash since day one and now they are telling Me they will exchange it but not refund it!!!! Because I’ve had it for a month !!!!! I went first thing in the morning after it was delivered at 9pm the night before and the store was closed ! When I told the delivery people my issue they told me I had to talk to the store they are a 3 rd party. They have not helped me for a month and I have been fighting with them that long. I have all damaged furniture and the bed moans when I put the head up !! I have paid $6500 for the bedroom set and now for a month sleeping on my sofa !!!!! Until the resolve this ! Monday April 5, 2021 I will go to Long Beach court house to files a small claims on the $6500 plus to compensate me for all the times I had to take off work and call and put up with All of this ! Ashley is not a good name brand and they no concerns or care for their customers !!!!! Can’t sell me broken furniture and get away with it ! I am not going away Ashley refund and pick up this garbage you call furniture or see you In court !!!!!
I went to this store on February 16th and I bought a sofa that should be delivered on March 8th. 3 days before the delivery day someone called me and told that the delivery changed to April 10th. I was upset but I decided to wait because I really liked the sofa. In March 25th they called me and told that the delivery changed again to MAY 22nd!! So after wait for more than 1 month I have to come back to the store to try to find another sofa that I liked but they don’t have ANYONE until April 10th and they can’t guarantee this day too. After this horrible experience I don’t recommend this store. Very bad for me. I found a sofa that will be delivered tomorrow in Bobs. (Btw I was advised that the Ashley was lying the wait time and I didn’t believed)
Customer service is really bad. The people are nice but they have no clue on how to track shipments. It took us over 30 minutes to purchase three items because the guy barely spoke English and he had to keep getting help from his manager.. We were told that two of the items had to be delivered and we couldn’t take with us. Well, I’m still waiting for the third item to be delivered after two weeks of waiting and they have no clue when I will receive it because they don’t use any type of tracking numbers. They refuse to give me a refund because they show the item as shipped. I won’t buy from here again.
I went with my wife and kids yesterday to look for a couch! I over heard 2 workers discussing my wife while I was filling out paper work! Gentleman! Please do not send your wife unattended! The couch I wanted wasn’t in stock and they tried to sell me a floor model! I’m never planning on going back. thank you 🙏
As soon as I walked in I was welcomed in and matched with Gabriel. He was very patient and friendly. He even helped load items into my car for me.
Worst company do not come here! I ordered an entire new bed frame with a mattress and pillows that was placed in October of 2020 and I was told it would arrive at my house in the month of December. It is now March 2021 and my order was pushed back about 5 times now. Almost half a year and still nothing so I just ended up canceling my entire order. Not only that this place never answers!!! Customer service is absolute garbage.
I bought several items. and everything was delivered except. Tv stand. they said it was damaged. they were going to deliver again. but no one called or showed up. Third time it was delivered cracked. but the delivery boy said to keep it and they would send out another one. Well now they are telling me they can only fix it. and the tecknition can’t come out till 3/10. I didn’t buy a refurbished item so i shouldn’t have to keep it. now they are saying. i can’t cancel the order and they don’t take refunds. wow. unbelievable
(Translated by Google) If I could, I wouldn't give them any stars. I bought a sheet that was worth more than 500 according to and with the discount it came out to almost 300 according to the lack of bad quality, it breaks easily, it had 2 weeks to break it, used and it broke quickly and that if I did not wash it, bad quality is not worth it. It is worth buying, look carefully, it does not happen to them like me (Original) Si pudiera no les diera ninguna estrella. Compre una sabana que valia mas de 500 segun y con el descuento salio a casi 300 segun faltal mala calidad se rompe facil tenia 2 semanas de averla usado y se rompio rapido y eso que no la lave, si no se desase sola mala calidad no vale la pena comprar fijese bien no les pase como a mi
They are very rude, worst customer service. I bought 2 pillows from Ashley, they sent one of them and I never received the second one!!!!I called 3 times, stay on the line for 20 to 40 minutes just for a pillow and still I haven’t get it. Never back to this store, and never buy anything from Ashley again. Today is three weeks after my previous comments and no pillow yet. I tried to called Ashley, Torrance 6,7 times, but they are not even bother to either answer the phone or say they already shipped it. If someone wanted to bring it to my home by walk, I should have get it by now.
Desire and Tony gave the best customer service anyone would enjoy. They were a pleasure to work with and I would recommend them highly!
Very Attentive and Very Helfer
Nothing to say
I wish I could give zero stars for the awful experience I have endured doing business with Ashley Homestore in Torrance, CA. I placed an order in September 2020 for a love seat, sofa, and coffee table set for my mom. Since Labor Day weekend, they&'ve scheduled deliveries 3 times, and each time when the date comes... the items are unavailable. I paid for my items in full in September, and at no point during that transaction did they disclose any items were back ordered. It&'s been 3 months, and they&'re still giving me the run around. Do not waste your time, energy, or hard earned money doing business with this company. I&'ve spoken with Christian, Frederick, &"J&" (this individual didn&'t even have the decency to give me their first name), Estefany, etc none have resolved my issue. Buyer beware!
We had to call them to find out our loveseat was back ordered the first time...they didn&'t contact us to tell us. Been waiting FOUR months for it.....finally they call today to say it won&'t be delivered AGAIN when they said because it was back ordered a second time..... Now we wait till January. This is ridiculous....... It&'ll be 5 months before we even see our loveseat.... Will not be making any further purchases from ashley&'s furniture. And customer service was absolutely NO help. Thanks for nothing guys.
I am beyond frustrated with this company. After contacting them twice via phone last week and confirming my delivery by text, my order did not come. I contacted the warehouse to obtain a window for delivery time and was informed that my items were still at the warehouse and I would not be eligible for delivery until two weeks later. I have been on the phone for over three hours to no avail. To get a refund I have to return my 76-year-old father to the store during a deadly pandemic surge! Also, I had my old sofas removed and now I do not have any furniture nor a reasonable solution. Do not purchase from this store. Save your money and a headache!
Ashley&'s HomeStore is a legit Joke as a company! DO NOT SPEND YOUR MONEY HERE. Go anywhere else.
The store is very cluttered and not very good sanitizing measurers are taken considering people are touching all the furniture. No one helped me or guided me on how to navigate the he store. It would be different if this was a discount furniture store and it was you but what you see type of thing. Very unprofessional atmosphere and the workers are profiling the customers to determine if they will help them. I will not do business with this company because the employees are not trained to help all customers.
We bought 2 sets imof furniture at Ashley, Torrsnce. We rated the store 1* becaus1. 1. The colors if the sofa couch were of different grey. 2. We called and stopped by the store 3 times. 3. Talked to 3 different customer service and 2 were store managers. Logged in request foir exchanges or replacement. 4. We were even given a case number in Nov 3, 2020. Bought the couches in Sept 1, 2020. Delivered Oct 24, 2020. 5. As of today, Nov 23, 2020, absolutely no responses from Ashley. Do not buy anything from Ashley Torrance. Bad custoner service!
I dont even know were to begin. First they lie about delivery time. Second, to get a hold of someone on the phone is almost non existant. If they dont answer after 15 mins you are force to either hang up or leave a voicemail. I am in the medical field working with covid19. We purchase our first house in middle of Oct. We went a week after to purchase pretty much everything a new home needs. Super exciting right?! Hard earned money and want to make sure your home is ready to go when you move in. Well most of our furniture was suppose to be delivered today 11/21. I took the day off to make sure someone was home to greet the delivery guys. Well before that, i did not get a text/call. They guy that helped us told us sometimes they dont do it but the day of in the morning. So i didnt worry and today i waited and waited. No one came!!!! I called before they close, waited about 45 mins to hve someone answered like if i woke them from a nap lol. Anyways she told me some of my stuff wont be delivered til end of dec. And other stuff maybe in january...maybe! I was mostly pissed no one called me to let me know about the new dates, that way I didnt called off and took care of someone&'s mother. She said to talk to someone i will have to go to the store...geez! I want a refund
I bought a sofa which I pay a lot money for it and I got the warranty as well and now that need it to get fixed because it&'s ripped the warranty company says it&'s not cover, I went to The store and they says it&'s cover but the place refused to fix it.
BED BUGS BED BUGS BED BUGS BEWARE!!!!!!!!!!!!!!!!!!!!!!! WE BOUGHT A 5,000 $ mattress and it is infested with BED BUGS!!!!!!! The delivery service delivered our mattress without any packaging this should have been a huge red flag. Never had this issue before and ASHLEYS FURNITURE is doing nothing to help us!!!!!!!!!!!!!!!!!!!!!!!!!! We have a newborn baby and I am terrified that the bed bugs might have spread to his mattress. We have been sleeping on this bed for no more than 2 months!!!!!!!!! Me and my baby have been bitten up. I am so disappointed in this business, you are better off at IKEA or Living spaces. ABSOLUTELY DISGUSTING!!!!!!!!!
This dresser (well, the whole bedroom set) is complete garbage. The dresser drawer broke by me putting shirts in it. I can't even begin to say how big of a pain it was to get it all delivered. The running boards, dresser, mattress (which is the worst mattress I've ever had), head/foot board all came separately. Even after I paid for the "hassle-free" delivery. Not to mention, I received two nominations that it was being delivered and it never showed up. I had to take multiple days off to sit and wait for the deliveries and even with paying extra for them to take the packing material with them, they left it in my room. I tried calling "customer service" over 20 times to try and find out where the deliveries were and I was hung up on over a dozen times and transferred even more. Finally, I reached a CSR that "said" she'd email her boss and someone would get in contact with me...which never happened. This is the worst furniture company I've ever seen. To think that I decided not to go with IKEA because I wanted "nicer" stuff, that I would have for a while, this was a big mistake. On top of it all, when you order online they charge your card, when they ship it they charge your card again and then it takes 2-4 days for them to credit your card back for the first charge. I'm VERY glad I didn't go ahead and buy furniture for my whole house (like my wife told me to) because it's complete crap. Save your money and hassles and go to IKEA, at least with them...you know what you're going to get.
Gabriel is the best sales representative, he made sure I got everything I needed and was patient while i made decisions.
(Translated by Google) The sense of furniture was very nice (Original) 家具のセンスがとても素敵でした
Monday morning -- Ashley tried to deliver the cancelled order this morning. Now we can&'t get a refund because they can&'t refund money for something that is &"on the truck.&" (No mention of WHY it was on the truck when we cancelled the order four days ago.) It has to be &"scanned into the warehouse&" tonight and we have to go back tomorrow to get our money back. Anybody want to place bets that this goes as planned and the furniture is actually scanned back into the warehouse tonight? I don&'t.DO NOT EVER BUY ANYTHING FROM THIS STORE ....EVER!!!! I only wish there was a &"no star&" system.
Today, I went to Ashley HomeStore THREE times. Yes, three times. Each time Adam helped my family & I with some of the best costumer service I have ever experienced. Adam was funny, smart and extremely helpful. I will continue to shop at this location for my home furniture needs. 10/10 would recommend buying from Adam.
Very friendly and attentive staff! Lori and Josh were very helpful and gave me lots of great and helpful information. They were able to offer me an amazing deal on pretty much everything I needed! Not to mention they have the cutest stuff! Will definitely be going back for more!
They are the absolute worse. I went in and ordered a bedroom set on September 6th 2020. A dresser, nightstand, headboard and mattress. The delivery was scheduled for September 26th, the date we were moving into our new house. The delivery drivers show up with just the nightstand and dresser. Im asking them where everything else is, they didn&'t know. I call customer service and was told that the headboard and mattress are on back order. Those items were NOT ON BACKORDER WHEN THEY TOOK MY MONEY FOR THEM. Nobody called us or emailed to let us know we would not be receiving the items as scheduled. I asked to speak with a supervisor and was told by call center rep Elise that there weren&'t any supervisors available. I left a message for the store manager. I have yet to hear back from him. This is the 2nd time that I&'ve had an issue with this particular Ashley furniture store and I will never buy anything from them again. They got one star because I had to....
The 2 stars are for the sales person who helped me. She was nice and made an effort. However, none of the sales associates know anything about the product or layout of the store. I was looking for a particular mattress that was on sale. They initally could not locate it and then tried to take me to other, more expensive mattresses. My patience wore thin but they finally found it so I could test it out. Things were OK after that. However, the general demeanor of the staff is lackadaisical. None of them could give me direct answers on the shipping option I selected. Now, reading other reviews, I'm afraid my shipment will be lost in a black hole. I would stay away from this location. Although I was able to purchase the item I wanted, the entire experience was lackluster.
I spent forever trying to order online......just couldn't get it to work.
Worst customer service!!!!!!!!!!!!! Do not buy anything there, shop where you’re appreciated. Forces customer to keep purchases, makes excuses
Oh, how I am changing this review! It's so bad that Google and Amazon probably won't even post it. Don't go there! You will be incredibly disappointed, and lied to. I was told October 30th for delivery, it kept getting moved up, I'm having major surgery on December 7th, and now they're telling me my furniture isn't coming until December 9th or after?! I have no furniture in my house and after surgery, what am I supposed to do? Lean against the wall at an angle and sleep that way for 6 weeks? They lie because they work on commission. Please please, take my advice, even call your friends and tell them, do not go to Ashley Home Furnishings. And just for the record, Jerome's is just as bad if not worse!! DO NOT GO THERE! FYI, the people below writing the reviews, actually WORK for Ashley. I've actually taken the time to check that out. So apparently they write phony reviews for themselves also. Filing a complaint with the Better Business Bureau now!
I can&'t stress this enough, DO NOT BUY ANYTHING FROM HERE!!!It doesn&'t matter how good of a deal it might be financially. It will not be worth the continuous headaches you will have when trying to deal with this company trying to actually receive your furniture. My ordered was delayed three separate times. It took so long we had to cancel delivery and assembly, rent a truck and go pick it up. Then they told us an item was back ordered. They said it couldn&'t be delivered for another three months. So then we rented another truck for pick up and less than 24hrs prior to pickup they said it wouldn&'t arrive until next week. And shocker, we still haven&'t received or been able to pick up our order....Please I can&'t stress this enough, look elsewhere for your furniture, literally anywhere else!
If I could do zero stars I would!!!! Horrible service. My bedroom furniture was brought piece by piece. Something always missing. Brand new night stand is already peeling after one week. Trying to call there is hopeless!!! I had to file a claim with warranty people. Floors are all scratched! Bed is so high I now have to use a stool to get into bed. Bad service. Stay away!!!!! So disappointed.
Took about 2 months to get our bedroom set. When it finally arrived it had defective pieces and we're still waiting on one to be returned . Communication skills we're horrible
I ordered a sofa sleeper July 13, 2020. It was on backorder and I would not receive it until August 22nd. I received a text message to confirm the delivery date for 8.22.20. That morning I called the store to confirm a delivery window and was told the couch was still on back order and would be available October 3, 2020 with a new delivery date of 10.5.20. On October 5th I received a call from the where house stating they were on the way with the chaise portion of the couch. I had not received a text, email or phone call to confirm the delivery. I told them I did not want a partial delivery and I would prefer to wait for the complete couch. I was told the sleeper portion was still on back order until October 19th. I rescheduled a new delivery for that day. Today the delivery truck came with only the chaise portion of the couch. I refused the partial delivery and was told that by doing so they may give the chaise portion of the couch to another customer and increase my already considerable wait time. I asked the lady in the where house how do they plan to compensate me for my inconvenience and she told me to call the store. I told her I am not calling anyone. You all need to make this right or I am cancelling the order. She said she will have the store contact me. My new delivery date is now November 5, 2020.
I bought a sofa and a chair from Ashley in Hawthorne after having the set which was expensive. It was presented as leather. It began to peel. I called Ashley and explained what was going on. They told me my warranty had just expired and they didn&'t repair peeling furniture. I paid for leather, sure feels like vinyl to me. Don&'t spend your money on deceitful people with no customer service.
Horrible customer service. Delivery issues. Manager unable to fix anything. Would not recommend.
put the same review on yelp... Bought a sectional couch, and couple of other items from here on 8/22 (paid in full including delivery/setup fee) They said it would be delivered in 2 weeks. Week after they called and said it has been back-ordered and won't be available until 10/4.. We really liked the couch and weren't in a rush, so whatevs. On 10/1, We get a text confirming the delivery date and time. (Screenshot attached) On 10/4, Date of the scheduled delivery, I drive to delivery location in Big Bear, CA which is a 3 hours drive. No one shows up. We call customer Service ourselves, and they said it's backordered and won't be delivered that day. At this point I no longer trust that we're ever gonna see the couch so we asked for a refund. The customer service lady was nice, professional and apologetic. She got our info and said to go to the Store so they can refund it back to our card. On 10/5 - I go to the Store and talk with a sales manager, Antonio "Tony" Cruz. He looks up the info and says "what if I told you, you could have this by end of this month", I asked to give me a discount and put it in writing that it will be delivered this time. He makes me wait while he "checks the system". It was taking too long and told him I have to leave. He said, "the system is rebooting"; Now, I am not accusing anyone of lying, but I will say that I could see the monitor reflection and the screen was up and running fine, you guys make your own judgement. I certainly gave him the benefit of the doubt and told myself the software is probably rebooting in the background or something. He gave me his card and said, he'll work out the numbers and will call me in an hour or 2 and if I didn't like the price he could refund over the phone so I wouldn't have to go back in the store... I was cool with that, I said thanks and left. Can u guys guess who never called in an hour or 2? Yep, Antonio Cruz never called back in an hour or 2. About 4 hours pass and I call the store, put on a never-ending hold. I decided to give them until the end of the day before taking any further actions. At this point in the story, speaking with Ashley Furniture would result in a non-pleasant and most likely a non-constructive encounter, so I didn't call them and instead called my credit card company, and reported them. They put the credit back on on my account and they will deal with Ashley Furniture. (side note: Amex Platinum.. just amazing totally worth the $550 annual fee for stuff like this) This business is run by juveniles. At some point I will report them to BBB and Federal Trade Commission.not cool to treat people this way. I just wanted to throw a review and share my experience as hopefully it can help others. There are definitely other stores out there who would be grateful for getting business from their customer and will treat them with a bit more respect.
complete discontent between store, delivery department and main office customer servicePurchased in august, while delivering bedroom set, workers damages dresser.Now no one know when or how we will get it. Spent 2 hrs on phone with no results.Terrible experience, not worse of any deals
I had ordered a bed frame from the online store at the beginning of September with an expected delivery date of 9/23/20- the frame made it to my address, but the railings did not . I was devastated that I had to cancel the order due to some pieces not arriving for another month. After I searched online I decided to physically walk into the store and I had the pleasure of being assisted by Josh. He was very pleasant, knowledgeable and courteous. I told him what I was looking for and the price range I wanted to stay within. I walked out of the store with an ordered bed frame with great service.
Thanks Ashleys furniture for my free throw pillows I can’t wait to get them cuddle time
I had the best experience buying furniture. Josh was amazing. I've bought furniture from the same Ashley location before and received excellent service then. This time, Josh worked with me to ensure I selected the pieces I will be living with for hopefully a super long time. I'm very please with my selections and I'm more pleased with the helpful service I received. Thank-you to Josh's manager who kindly lowered the price on one pieces I got. You all work so well with each other.
I ordered sofas, coffee table, bed, and entertainment set 2 months ago. They’re supposed to deliver a month ago, but still I haven’t heard anything from them. They didn’t even show up. I spent more than$4000. Thinking I should cancel. Wasted my time waiting for delivery, no calls either. I trusted Ashley’s cat it’s a big company I can’t believe they just take money and don’t deliver.
Me and my husband visited the Torrance store this evening to do some comparison shopping. We had the pleasure of being assisted by Josh. He was very pleasant, knowledgeable, patient and courteous. I saw several sets that really appealed to me, but my husband was not convinced. Josh explained the sale options that were available. My husband insisted that I wait and do a little more shopping. But Josh helped me with information that I used to convince my husband this was the best purchase for us after we had left the store, and I was able to get him to turn around and take me back to make the purchase! Thank you so much Josh!!!!
TONY AND JOSH literally the best customer service! Tony the manager is such a great person! Super nice and Josh is not pushy at all and let’s you decide. Love this store Love the items and love the service!!! Definitely a customer here as long as tony’s there!
This review is solely based on the rude, racist, disrespectful, and completely unprofessional manager, Ritchie on 9/11/20. I wish there was the capability of negative ratings, but oh well.I asked to speak with the manager. I saw Dar (sales associate) informing him I wanted to speak with him. I observed him talking to others, and after waiting over 25 minutes, I asked Dar was he aware I was waiting to speak with him, and she said, &"he said you&'d just have to wait on customer service&". I might add, there was one customer service person who I waited for over 10 minutes. While she initially began making excuses about having to use the restroom, she eventually did provide me with the information I needed.I walked around, spending a half hour waiting. I found him sitting in an office talking to staff, making no effort to speak with me. I asked him was he aware I was still waiting to speak with him, and he replied, &"give me a few minutes&". When he finally came out of the office, he walked up (behind the partition), no where near me, and yelled, &"what did I want&". Since I was sitting on a bed several feet away, I said I wanted a private conversation. He mumbled something, as the staff looked up at him, then me. When he walked toward me, he offered no apology for the delay or ignoring me. I asked him why he didn&'t address me earlier when staff.., at which point he loudly interrupted me. He said, &"do you want to address problem or just complain?&" Before I could speak, he again talked over me. I asked if he could let me finish, which he refused to do. He was sarcastic, and it was clear he didn&'t want to speak with me. He mumbled something, and when I asked for the GMs name, he loudly stated, &"can I be dismissed now&", making some sort of animal sound. I responded exactly in a manner he would understand, as I don&'t deal with assholes, especially those pretending to be a manager.He later watched me out door, standing less than 6 feet to the customer service rep. Funny he had no time to assist me, but plenty of time to racially profile me and disrespect me, making sure I left the store. I asked Dar when the manager would be in, and she responded.The white customers weren&'t treated as disrespectfully as the blacks were, and the white customers commented on the treatment (or lack thereof) he gave me. 30 minutes wasted in this store. While this idiot had no problem standing right next to multiple white people, he yelled at me from at least 10 feet. At no time, did I witness him assisting anyone of color.I will update this review after speaking to the manager tomorrow. At this point, I&'d avoid this location like the plague until they understand that ALL people deserve to be treated with respect. I see why they have so many bad reviews, and won&'t purchase anything else from this location.
Customer Service are Bullies; they made u feel like they doing you a favor for asking about your delivery. Once they get their money they treat you like nothing. Ashamed and disgusted by their service. I WILL NEVER NEVER WILL BUY ANYTHING FROM ASHLEY EVER!!! I will also advice anyone who plans to. If they can't train and educate their employees here then I assume it's the same every location and will never risk the frustration they putting me now
To whom it may concern my husband and I (Barbara) visited the store today and was approached my a young name Joshua our first impression was do this young man even know what a middle age couple like in their home but little did we know this young man not only showed us the furniture that he believed we may like but he went out of his way and took his time to explain every little detail of the furniture that we brought he knew the name and the quality of every piece of furniture we asked him about without looking at the brand or price tag we must say we were really impressed by this young sales man and we must say this is a young man that knows his stuff and we wish that we had more young people in the world like him caring more about his customers than himself or his cell phone while at work if we owned a business we would hired him in a New York minute ( sorry that's a New York saying) overall we really appreciate him and his boss Camry who he said had trained him so for now may God continue to keep Ashley Furniture Store during this Pandemic time and after thanks again The Puryear's
Yvonne did an excellent job helping me out. She was very patient as I walked her through the store to see all my options and prices. Tony was also great and helped me get the great deal I was looking for. Overall great staff and a happy customer.
Worst ever! DO NOT BUY FROM THIS STORE! We bought a bed that broke the first night! Customer service was some of the worst I've experienced and they would not even accept our return. I should have just bought my bed on Amazon like a normal person.
Our salesperson was Angel. Great personality and excellent salesmanship. Our number one store for the home. This store has a great manager.
This is a horrible store! Not recommended for anyone for service nor merchandise! Ordered an item in June of 2020 to have delivered in August and so far nothing not even a confirmation of the order being available. WORST OF ALL THEY ARE RACIST!!!!! It was NOT a simple employee that was racist.... it was a manager! A Person who represents the store and their beliefs.... I went in store to request the cancellation of the product I ordered and was assisted by Jeida. I made my request in clear English and her response was that I had to sit down since I would have to wait a while to be assisted. As I was waiting, she would just eyeball me and constantly check on what I was doing as if I were suspicious, and then requested for an employee that spoke Spanish to come to the front. An employee then walked up and asked what she needed and her response was, " CAN YOU ASK HER WHY SHE IS CANCELLING IN SPANISH??" I just looked at her in complete confusion, because I know I DID NOT REQUEST FOR SOMEONE TO SPEAK TO ME IN SPANISH!!! Just because I am Latina doesn't mean I don't know how to speak English!!! The employee could tell that I was furious and was completely embarrassed. I was so infuriated, and offended that I left home immediately. Once I calmed down I called the store requesting for a manager and surprise, surprise it was the same rep that was rude to me and stated that she was a manager and that if I had problems or concerns it would have to go through her. I am still waiting on a call back from one of her supervisors and no luck. I don't think anyone is calling me back....
Poor customer service they need to know more about the product or item they are selling in order to give a better detail or explanations to customers
IlIt was a great experience. The customer service was excellent and the quality of attention was exceptional. I recommend that store to everyone. You will be pleased to shop there.
Josh is AMAZING! He gave me 100% the best customer experience. He was friendly, high energy and very efficient! I’m definitely coming back here. Thank you Josh
I went into this store a few minutes ago. Worst customer service ever. First of all they have signs up that they check temperatures. There was nobody up front upon entry into the store. Second a gentleman walked passed me with acknowledging me. I stood looking at dining room sets for about ten minutes and I was never asked did I need help. I then walked up to the gentleman who passed me earlier and asked could he help me. He just stood there and never asked how he could help me, yet he was answering questions for other customers. I hate to feel as if it was racial but he seemed offended that I asked him a question, but he freely answered the Spanish customers. I am a military spouse and I've lived in many diverse communities and you know when someone doesn't want to wait on you. Every customer should be treated with dignity and respect. I will now cancel my Ashley credit card, and I will definitely tell a friend. We will no longer patronize businesses where we don't matter. M
We ordered a bed with storage space and did not receive that bed. We also ordered a dresser did not receive that and were not told when we would receive it. Called and left messages never received a call back. So I went to the store and was told that I did not order the storage bed because they didn’t write it up right. So if I wanted the storage bed it would cost me an additional 250. So I decided not to spend the additional money instead I bought the night stand. I was then told my dresser wouldn’t come for another 2 to 4 weeks. Initially we were told the bed and dresser would come together . I’m very disappointed with the fact that we were told one thing and given another and I feel they didn’t take responsibility for their mistakes.
Great service and wonderful selection. We purchased a piece of furniture that we have been struggling to find at countless other stores. We walked in and my wife saw this piece right away and said she was in love with it. The sales prices they run are incredible and very hard to beat. Highly recommend.
I had a scheduled appointment. When I walked in I was greeted by the employee at the podium and I told him I had an appointment. That just went through 1 ear and out the other. I was told to look around but I had already knew what I was going to buy. We kept walking around the store and employees were just standing around doing nothing. I was highly disappointed at the service. Finally I just walked up to an employee and asked for help. It was a mad house in the store but that was the point of the appointment. I didn't feel the need to book 1 if no one was going to pay attention. I will probably not go back to that particular store again.
This is my first time at Ashley furniture. Not very satisfied at all. Purchased a queen bed and a mattress when it was time to be delivered the person asked if I had a box spring. I said one didn’t want to come with it, he said no it’s a separate purchase. The driver said the bed can still be slept on until I can purchase a box spring. Tried to call the store was on hold and then disconnected. I ended up having to go to the store, the supervisor assisted me but giving me a discount on a boxspring. Boxspring came two days later they were told that they could not put on bed frame which was fine. As we removed the mattress the wood in the middle was cracked (I imagine cause bed was slept on). We told delivery driver he gave us a number to call which was the wrong number. I just tried to call store again and was told to leave a voicemail message after waiting 15 minutes. So now I have to make one more visit to the store. Why would a salesman sell a bed and not mention that a box spring would not be included? This is the first and last time I shop at this Ashley furniture store. That is all.
Great experience! Employees were very helpful! Thank you!
Very unhappy with my overall experience with Ashley furniture. The furniture I purchased was delivered in May and has a strong bad ODOR! SMELLS!!!!! We are now in August and I still have smelly furniture that makes all of my house smell bad! It gives me headaches!!!! I regret purchasing from Ashley furniture!
Went to Ashley's furniture for a couple of items and was assisted by a friendly young man named Josh. He made my experience and awesome one. The knowledge product he had helped me choose what I need it 🙂
My mom and I were ignored while we walked throughout the whole store. I watched employees approach others. I can only assume why that was.
Worst customer service and lack of competence when it comes to problem solving. To begin, we were given to a different sales person half way through our purchase, which began the confusion. We scheduled everything, table, chairs, rug, plates and placemats to be delivered yesterday. The plates and placemats were not with the delivery and we were told we had to pick them in the store. After a weekend of moving, that’s the last thing we wanted to do, but we went today to pick them up. Were they boxed up and ready to go, of course not. We did get to see two customer service associates argue back and forth while we waited so that was something. They finally packed the dishes from the floor into a random box and handed it to us. When asked about the placemats, three people acted clueless. We left with no placemats, which isn’t even the issue, the issue is the lack of professionalism and ability to solve a problem that they created.
I purchased a king size bed and frame, the frame broke with in the first month. They said they would send out a replacement part...still waiting (April) here in July 29th. I also purchased thinking "this company rocks there taking care of me" a couch set...the couch comes and 4 weeks later the autumn shows up...and I come home and the base is broken on one side...like really...I've sent emails, voice messages after with several times for 15 minutes...should be a 0 star...if all this cheap furniture could fit in my truck I'd take it all back...at least when you shop at IKEA you know your getting IKEA...
Spent $8000 there and were notified the day before our items where scheduled to arrive that not all the pieces would be arriving. We went to the store in Hawthorne, CA to speak to Charles, the store manager and he was not helpful at all. After waiting over 6 weeks to get our furniture and getting rid of our furniture in anticipation of our delivery, we found out the couches we purchased are being discontinued and therefore we are not likely to ever receive them. We tried to purchase the floor model but the price he gave us was a joke and we were also told we had to pick it up ourselves. So now we no furniture due to their failure to communicate the status of our delivery. Horrible customer service. Do not go there!!!
the store is very nice inside with great AC! our salesman Carlos was honest and treated us w/ respect and still got us the price we wanted! i would recommend.
We were so excited to purchase a new adjustable temperpedic bed and decided to get a couch and bedroom set as there current deal of 60 months to pay it off was amazing. We worked with a sales man, and yes I realized he was doing his job as a salesman which is too frustrating as he kept giving us more deals with more things we bought . We got our adjustable bed delivered Sat am-- they started texting us around 715am!! Yes a little too early for me and arrived at 745. Nice guys but that's were it ended--they removed our mattresses which we were told they would take but they refused. They came in and out within 15 min. No instructions on how to use the remotes. We were there first delivery which was supposed to be from 830-1230. We were nice enough to let them in 45 min early and it felt like they ran out!! I called the store, was on hold for 30 MIN!! Lovely customer service. Spoke with our salesman and finally the manager who called us back 3 hours later. All they could say was sorry. The bed is awesome as we you tubed the instructions . We decided that due to their horrible customer service we were going to return everything else we purchased that has not been delivered. I called the store again today, another 25 min on hold and was told I needed to come in to cancel my transaction. This time I was in and out in 20 min--no questions, no "can we do anything to change your mind?". What I learned??? You get what you pay for and apparently both Living Spaces and now Ashley Furniture both SUCK. Maybe the furniture is ok but customer service horrible from the very beginning!!Be very cautious shopping at this store
The one star is for the customer service in the store they did a wonderful job, the missing stars represent the rest of the company they are so unprofessional all they do is lie about delivery dates, and are very knowledgeable about there products delivery system and business aspects. I went in and bought a bed and a mattress I received the bed with no mattress they call me and let me know the day of delivery that it would not be delivered I took the day off of work to wait for my order they promised me if again 4 days later after the 4th day still no merchandise I went into the store and they told me that they could schedule it a week from the day that I went in so I asked for a refund but because I paid in cash is going to take me 2 to 3 weeks to get my refund check in the mail. Did I mention that I have been sleeping on the floor because I had gotten rid of my old furniture so that the new furniture can be delivered oh and that I'm pregnant. When I ask to speak to a manager for the delivery department she has such a horrible attitude not only did she not want to get my furniture out on time but she didn't want to offer me any comfort through the situation she had an ol well attitude I'm so happy that the merchandise was for me and not one of my design clients I hate to promise a client something and it doesn't get to them in time
Angel at the Torrance store was amazing. He was so helpful and patient with us. He really went the extra mile and I’d recommend him to everyone.
Valía Bullain at the Torrance, CA store was very knowledgeable as she explained the different brands of mattresses. She was attentive to our description of what we were looking for, and worked at understanding our needs. As a result of our visit to Ashley, we walked away with the perfect mattress for us, that met our personal needs while staying within our budget.
What may my experience visiting Ashley was your sales person Yvonne she was wonderful she was great and she took her time with us I am a old Ashley customer who at one time did not have the best experience but I am speaking about years ago so at this time of the world Yvonne was the angel thank you Ashley for Yvonne
Store associate (Floyd Rogers) went above and beyond to help me visualize and finalize decisions on a new living room set. Also, assured that I got a great deal on items purchased.
Went there during the Covid and got our dining set at 50% off! Simon was great. Not pushy, but helpful. Will update when we get our delivery next week.
RUN, RUN, RUN, AS FAR AWAY POSSIBLE FROM ASHLEY FURNITURE! Came in on June 27th around 1PM, was greeted by sales associate Joanna. She was very helpful and kind at first. I was indecisive to purchase the coach set, therefore gave me her business card with her contact information. She went back and forth with her manager giving me a "deal". She told me if I purchase the couches which I paid $1,700 for both, her manager approved a $200 gift card for the store when my couches were delivered. I never asked her to write it down or for her manager to put it on paper because I TRUSTED HER & HER MANAGER. When the couches were delivered, I asked the driver where is the gift card and he said I would have to contact the sales woman in regards to the gift card. I tried getting a hold of the manager from this location, no luck. I called Joanna and she finally answered and told me it was a promotion of $100 for shopping during this weekend and she's on stress leave. I was tossed like a used mop back and forth between these people. This was my first and last time I sill ever shop with Ashley Furniture. The staff will do anything to get the sale by lying to their potential long term customers. I don't appreciate to be lied to and taken as a fool. If you cannot hold your end of the bargain don't even mention an additional promotion.
We had a good experience with our sales person. We left the store satisfied. (We paid $1,200 cash). When bedroom set was delivered, we noticed that it was not the best quality. The bunkie board that was recommended was NOT a good fit. Now we have a huge gap between the mattress and the headboard. We went to the store since thats what we were advised to do after calling the sales rep. Spoke to the manager, she basically said theres nothing she could do due to covid. I now have to buy a boxstring! She said "give me a minute" and walked away. We waited for at least 30 minutes. When we decided to leave the store. She saw us leaving and didnt bother stopping us. I cant believe she allowed an unsatisfied customer to walk out. This was our first experience with Ashey furniture. And sadly, the last.
great service, workers are great. Josh Tavra great costumer service really comfortable to be around
Victor and Josh were both great and helped me find the furniture I needed. They were both patient and knew their stuff!
TL;DRThey have one star for poor service and an inability to tell me the truth and keep their commitments. They also need to fix their voicemail and answer their phones.Friday,My wife and I went to the store and purchased several items. Sales rep was very nice. Delivery scheduled for the next Tuesday.Saturday,I found one item listed for $150 cheaper on their website.I called the store multiple times over several days between Noon and 5:00pm and received a &"we are closed, please call back during business hours of 11:00am to 7:00pm&". I was unable to reach anybody over the phone. Messages were not returned.Monday,I went into the store, spoke with customer service, and they quickly price matched and refunded the difference to my card.Tuesday, Items were delivered. Delivery people were very rude. I began to open the box to inspect the item and he said, &"We don&'t have time to wait for you to check out the items. We have more deliveries.&" I said, &"I won&'t sign for the items unless I check them.&" He replied, &"That&'s not our policy.&" Being rushed, I took a quick peek in the boxes. There was no obvious damage so I signed and he quickly went on his way.I assembled the first item without issue.On the second item, a book shelf, all ten screw holes for the metal racks were off by about 1/4 to 1/2 an inch each.Again, I called the store multiple times over two days between Noon and 5:00pm trying every button combination and received a &"we are closed, please call back during business hours of 11:00am to 7:00pm&".Thursday,I went in the store and spoke with a manager. He offered to trade the floor model for my defective model. However, he wanted me to pay for transport of both the defective model and the floor model, which I will not do. I will not pay any extra for their defective item.He then said he would schedule a technician to visit my house and inspect the item. The technician was to call on Friday to schedule. He also said the general manager, Charles, would call me on Saturday morning to discuss my options.The technician did not call.Charles did not call.Saturday afternoon,Went to the store in person. Waited in line for about an hour at guest service. People in line ahead of me and behind me were there to see Charles. They told me that the store&'s management had lied to them as well and they came in person to straighten it out. (Three different families said this to me.)Spoke with Charles and he had no knowledge of my issue nor had a case number been created for a technician to visit my house.He created a case number and assured me that a technician would call me by Monday at the latest.I replied, &"I need this replaced quickly or refunded&" to which he said, &"We don&'t refund, that&'s not in our process.&"Funny that they expect us to follow their processes, but they haven&'t honored their end of it.Tuesday,Call never came. I don&'t have time to go to the store every time there is an issue.Filing a complaint with the Better Business Bureau. As of this writing, they have a one star average rating on the BBB.I expect a replacement bookshelf delivered and the defective item picked up at no additional charges to me. I, the customer, should not pay anything further for them to replace their defective product.Funny, we budgeted 20k for furniture for our home renovation this Summer and this place blew it on a $400 bookshelf.They will not get another penny from me.I recommend you avoid this store or find another Ashley, as I believe they are independently owned and operated. Maybe order online in case multiple stores share owners/management.Note: edited for clarity. events added as they occur. will update review and star rating as appropriate.
We ordered a leather recliner upon delivery we noticed a scratch on the leather. We told the delivery person who spoke little English we wanted it replaced. He said yeah they will call you in 24 hours. We went to the store sorry there’s nothing we can do. They will call you in 24 hours. It’s now been 72 hours and NO call. Never ever order from Ashley. Their customer service is horrible and they lie directly to your face. I am going to report them to the BBB
We were so happy with our experience at this location! Joshua was knowledgeable, kind, and personable. We purchased a bedroom set and sectional, and he made sure we got a good deal.
The sales rep Beatriz was kind and understanding, did not give any negative impression while I was browsing, let me take my time and made sure to address her managers to find the exact pieces and colors I wanted. Currently waiting for the arrival of my items, but so far all good things!
Amazing customer service!
Good customer service and perfect handoff
Pedro was very attentive to our needs and worked well getting us everything we wanted
0 stars should be an option. Albert Rojas is a terrible manager and the previous manager we worked with was Charles is the same. NOT HELPFUL, LIES, AVOIDS YOU AT ALL COST and won't give us the credit that customer service has given my parents for their mistake. This is ONE year later mind you. We were suppose to have delivery last Saturday and now this Saturday to find out it's been canceled. We even had to pay the difference. How is it canceled when we paid the difference? He said he fixed it and we would have it delivered today. All to find out once again he failed to follow through. How does this even happen when the manager promises that he will take care of it? After everything he said he can't find the credit now? Tell me how that is possible when you found it the first time? This is the worst customer service we have ever received. Please don't go here they will take your money and then not even help you get your product. They will also shine you when you are there and try to avoid confrontation and say they are in a meeting when they are right behind the desk! Terrible!!! We will be contacting corporate now.
Horrible, horrible duplicitous and deceiving, non-existent customer service and sub-standard business practices. I gave them the benefit of the doubt and they came up short, verging on criminal. I am demanding a full refund of my money based upon false advertising and lies. Do yourself a favor and run not walk away from spending your hard earned money here!!!!!Right as quarantine ended, I decided that I would spend some of my hard earned, working class income to treat myself to a new couch and love seat. Being an essential worker in the medical field, I had been working through Covid-19. I went to Ashley&'s in Hawthorne and paid on the spot $1200 for these items. I was told that the product was on back order and would take 4-6 weeks for delivery and i was ok with that.I started to get a little anxious after week 5 that I had not heard from anyone with any kind of an update. I tried calling the store, after a 49 minute hold I was forced to hang up. I called the customer service line and was told I would have to contact the store. You cannot email the company or the store manager.I went to the store 2 days ago and was greeted by the sales associate who sold me the furniture who said he told me 4-8 weeks, that was my first red flag as it was inaccurate information. I was told to wait and speak with the manager who told me my items would be delivered by Sunday June 21st and to expect a confirmation text by June 19th and if I didn&'t to text him. I received no confirmation text and to add insult to injury when I did text and call the manager, he did not respond to either. I called Customer Service and the gal said my items will not be delivered until July 12th for one piece and get this, Dec 31st for the second.I am going in tomorrow to request a full refund and part ways. Wish me luck
STORE MANAGER CHARLES WILL LIE, CHEAT AND SCAM YOU. HE WILL SAY ANYTHING TO MAKE THE SALE THEN HE DOESNT CARE ABOUT THE CUSTOMER AT ALL. This has been literally the worst buying experience I have ever had. I went to mattress firm and purchased a tempur pedic mattress. Lovely experience. I then came to Ashley's to find a bed. While there they encouraged me to cancel my order with mattress firm and purchase the mattress with them. If I did this they would give us the bed for free. Seems like a great deal right? It was NOT WORTH IT. When we got our delivery only one of the required two bunkie boards was ordered. Had to send the whole delivery back. Then they send us the delivery again and they send the wrong bunkie boards! They did offer to send us the correct ones for free. So we have our mattress and bed. And we want to exchange the mattress for a better one. The store manager CHARLES is a liar and a scam artist. We showed up to the store the day of our delivery to request to exchange the mattress. He told us we must keep the bed 30 days before exchanging but he would contact his superior to see if something could be done sooner. Mind u I am 9 months pregnant. I don't want to have my water break and mess up this bed I don't want to keep. I called about a week later to see if we can exchange the bed sooner. He said yes. The 30 day wait period is not valid anymore. He sent in the request and now we are waiting for the credit to be issued to exchange. I called everyday for about 5 days. He gave us his cell number to reach him. He rarely responded to texts. His customer service lady (who may be a little slow) called and said "hey! I have some good news and bad news, bad news is you have to keep the bed 90 days but I was able to reach someone at customer service and u can call them and see what they will do." Disappointed, I say well what's the good news? She says "I was able to reach someone!" Smh. Anyway so I'm thinking worse case is I have to wait 30 days. Now all of a sudden it 90. I contact Charles again and he tells me he made it clear from the beginning about the 90 day period. Which is a lie. I have multiple text messages where he says the exchange request has been approved and we are waiting for the credit. Another text originally saying we have to wait the 30 days. He NEVER said anything about 90 days. I speak with customer service who listened to my story and said she would make an exception and allow me to exchange the mattress. But I can't change my mind again. She says the credit could show up same day or 72 hours max. Ok great, sigh of relief. I call 3 days later and am told the regional manager did not approve the credit and I have to keep the bed at least 30 days. Like wtf!? I thought it was already approved? They tell u a million different things that don't make any sense. So now I'm at the point where Ok fine! I'll wait 30 days. But don't let the 30 days pass and now it's 90 all of a sudden. I'm ready to sure these people! I will NEVER RECOMMEND ASHLEYS NOR PATRON THEIR BUSINESS AGAIN. Update: Charles offered to send us the correct Tempur pedic ultra low profile bunkie board for a king bed. Free of charge. (Side note: I don't think they're allowed to give tempur brand stuff away so I'm sure they were just the Ashley's bunkies). I had Joanna (sales rep) send me a picture of the invoice and repeated several times the correct bunkie board since this will be the third attempt at this. She sent me a screen shot of the invoice and it said SPLIT CALIFORNIA KING bunkie boards. I immediately corrected her and reminded her again that we need REGULAR KING!! She said she would have the customer service lady ANNA fix it. A few moments later she calls me and said CHARLES says the split Cali king is the only bunkie boards they have for king beds. It is compatible and that's what they use for king beds too. Everyone knows cal king and regular king are completely different! I called mattress firm AND ANOTHER ASHLEYS STORE who both confirmed tempur pedic does have a king bunkie board (2 twin XL's) and those are the ones to use with a king bed. And using anything else could void the warranty. So either CHARLES NICOLAS (or Nichols) has no knowledges if the items he's selling or he lies and scams customers all day long. I'm sure it's the latter of the two. Beware.
Today 6/14/20 First wanna say thank you for reopening again I really need a bed room set And really don’t like to shop online . So I decided to stop by . This young gentleman “ by named of Joshua T . Really helped me out With great deals he is very professional and excellent guest service . Ps I told him am having back problems “ he te recommend me a matresss “ tempur pedic Woww I lay down I felt way difference “ that I ended up buying it . Cammy the MGR gave me an amazing deal Woww I will definitely will recommend you guys to my friend . I will share my comments in social media . Way to go keep up Great service . I one I really love with social distances and everyone is wearing a mask and have sanitizing every where .
No, never again! Please do your due diligence before spending a lot of money at any store including Ashley. No star supposedly.
This Ashely’s is great Ashely’s Joshua Tavra made my experience for buying a bed so much easier and smooth we were out in less then 30 mins and bought the bed. I recommend going to see him if you ever need furniture. We will be back soon !
My wife and I went in to buy a sofa and recliner, the salesperson Rey told us we were getting the 30% sale price and that we couldn't combine that with the $100 gift card I was given during my last purchase . After a lot of typing, we were told that she had to get her manager to change the price,which was double the listed price. I assumed there was a mistake and that he would fix it and apply the discount. After more typing , the price comes down and he offers the five year plan for $50 , what a deal. Never once did any number reflect the actual price of the sofa/recliner set or a 30% discount. It wasn't until we got home and looked closer at the receipt,which makes no sense, and the online price, that I realized we saved nothing. The price we paid was virtually the same, more if you include the $100 card I was told I couldn't use. We are very personable people and it's extremely insulting to be lied to and scammed the way we were. We would have made the purchase regardless, and they decided to be deceitful to the point that the manager acted like he was giving us a deal on the warranty when it comes with the furniture anyway. The online price includes delivery and warranty. BUY FURNITURE ELSEWHERE!!!
Melissa was very helpful to my husband and I last weekend when we went shopping for home furniture for our living room and dining room... She did an outstanding job and I would recommend anyone shopping for furniture at the Ashley's Furniture Store in Torrance, CA to ask for Melissa!!!
Nice people
If i could give zero stars i would! The bedroom set is absolutely awful! The sales person was very nice and helpful, but the manager's are no help at all. I purchased my bedroom set in January and it is now the end of May. I was told this was a "high end" model when in actuality that was just a line to sell the set. I had a technician scheduled 3 times and it was canceled every time. The store i purchased from kept telling me that i had to wait for the technician. I have had the set replaced three times now with the same quality. Wood particles fall when i open the drawers and they scrape as you open them makinga loud scraping noise. The center glide has no support whatsoever. The headboard drawers wobble as they open and one came off as the delivery men were here. I just cannot believe the quality of the bed for the price i paid. I am so upset! I feel like this is never going to get resolved.
Overall inside service and the store was great the problem was delivery the guys installed all furniture to quick and damaged the furniture super dissatisfied
DO NOT ORDER ONLINE! I received my order (an outdoor sectional) that arrived damaged! The furniture was cracked and the cushions look like they've been driven over by truck tires. I have called Ashley Customer Service 11 times and continue to get disconnected! I've emailed their customer service & received a response stating "at this time they are NOT responding to emails". Incredibly disappointed and want this trash picked up and refund issued! Their 72 hour policy is a JOKE! Lesson learned! Spread the word and don't shop here!
Worst customer service ever!!!! What ever you do never deal with this company!!!!! I bought some furniture in December so we could have it for Christmas. When the delivery came they gave us the wrong bed. My son signed for the bed and we didn't realize it was the wrong bed till we got home. We immediately tried to call the store but couldn't get through. We immediately went to the store and that is when the craziness started. Evidently the salesmen wrote down the wrong number for the bed we wanted. Who ever checks the number??? At the start they said the furniture was signed for and we could not return it and get the bed we wanted???? They said there was nothing we could do because the furniture was signed for. We could not return or exchange it. The manager with a neck tattoo got threatening towards us when we wouldn't accept this. When we let them know our underage son signed for the furniture and we were going to take them to court they finally said that they would exchange the bed for the one we wanted. But it never came???? They kept on changing the delivery date and finally never showed up??? I called the credit company and they said they would have the store contact me and they froze my account. Nobody ever contacted me from the store. Now I just got a letter saying that the credit company looked into it and I got a bed so I have to pay for it. Never ever shop here.... they are very dishonest. It is a real shame they wouldn't own up to an honest mistake and make it right. They wouldn't even let us return or exchange the wrong item they gave us.
If I could leave zero stars I would. I ordered an expensive piece of furniture two weeks ago as a birthday gift, with a week of extra time between the delivery date and birthday if there were issues. The day of, I received a UPS notification that I apparently rejected the shipment when I wasn't even home. Come to find out, it was too damaged to be delivered. Fine, it happens. I called and asked for an expedited replacement since it was time sensitive, and was told there would be a 3 day process time for the request. Waited three days and called back several times (often, after 30 minutes on hold, it disconnects). When I got ahold of someone, I was told a replacement could be sent once they received the original within one to two weeks. I replied that was too long, and if they could just cancel the order completely, I would start a new order since shipping would be faster, figuring the odds were low BOTH shipments would be damaged. I made that request yesterday. Then I ordered the item again, this time using their promo code for 10% off. I never got a confirmation email so I logged on to view my orders and make sure it went through. It says my first order is still open and complete (not canceled and processing a refund), and that the second order was "open" , with no promo code and it actually came out to MORE than the first order. I called them again (they are no longer accepting emails, and the bot agent on the website doesn't work) and asked what was up. She said on her end, it showed the first order was still there, no cancellation, and that my SECOND order that I placed less than 24 hours ago was canceled. I never canceled it, and it was guaranteed to be delivered today. I have a picture of the confirmation page stating the price and delivery day. I am now sitting with two charges and zero items in my possession. I am supposed to wait three days to get a call about a resolution but by then the birthday will be passed. I will not order from this company again.
During this pandemic,I have noticed there are plenty of people to help sell you items but no one answers for existing orders. I had an agent tell me my order was a 2 day order and it said next day for me until they got their money. Then no delivery date and no one answering phones.
Purchased a couch because my last one gave out on me. So I used the Ashley website to order a couch to be delivered. I was given a delivery window of 1pm-4pm. Having this information, I decided to base my day around this delivery window. Unfortunately, the delivery drivers decided to show up at 10 am and I had to rush home to receive the delivery. Next the delivery guys told me that the couch wouldn&'t fit through the door and they they would have to take it back... unless I paid them $80 cash to move it through the balcony door. I needed the couch and my day was now thrown off so I decided to let them hustle me. They get the couch in drop the pillows off, take a picture of it and take off. Assembly was easy and I got what I expected, the couch is comfortable and looks nice. That&'s when the second kick to the groin came... Ashley decided to charge me for a premium delivery (without contacting me) adding the $50 charge to my card. So yeah, not only did the drivers con me out of $80, but then they hit me with another $50 charge on the back end. I tried calling customer service whose number is buried on their website, and I sat on hold for an hour before getting a notification that their call centers were now closed. So now I&'m waiting for a response from the email I sent and will most likely waste a large chuck of my day waiting for someone to answer the phone tomorrow. 1/5.
Shame on Ashely furniture for taking advantage of a family who has a child with a compromised immune system. During this time in the world companies need to show more compassion toward the people who are most effective by this outbreak. Ashley furniture is expressing they only are protecting their profit which in turn is stealing from people in need. I was delivered a defective piece of furniture and now Ashley furniture is refusing to honor any of their agreements or even adapt to these time of crisis for elderly and cancer patients. It makes me sick that this company is only trying to recovery any profit sales made this past month. It's disgusting customer service and shameful to take advantage of people at this time
On January 02,2020 my husband and I purchased a Bedroom Set from Ashley Furniture in Torrance Ca. We were informed that we would have partial delivery of out items on January 19,2020 and the other part on Feb 08,2020 we agreed. 2 Days prior to our Delivery Day I contacted the Customer Service only to find out they have pushed our Delivery to March 22,2020. Monday March 15,2020 I contact Ashley Furniture regarding my Delivery schedule for March 22,2020 and I was informed they will not be delivering our Bedroom Set because they didn&'t have the rails in Stock until April 08,2020. About an hour ago I get a text from Ashley Furniture letting us know our Bedroom Set will arrive until May 04,2020. I cant believe it has taken over 3 months to get my Bedroom Set Deliver. This was suppose to have been a Valentine Present. They are unprofessional, rude and have really bad customer service. I ca
DONT EVER use This location. I purchased very expensive Pieces for bedroom furniture and was told about a great package for insurance on any damages to the pieces, Now the top of my dresser is pealing off and when I attempted to have them service the furniture, They claim it doesn’t fall under the plan, Really well what does ? How come they acted as if this plan was great, Had me pay for it and they can’t even assist in fixing my furniture. I also had them email veronica to see if they can refund me my insurance money . I feel they totally took advantage of me as a single mom I don’t have loads of money to hand out for nothing .
We had a very bad shopping experience, more than 20 days to deliver a product that they promised to deliver in 3 days, a store manager who never presented any solution and finally move to another Ashley store to return the money and another inefficient process To deal with the case, in short we do not recommend this store.
Do not shop at Ashleys Furniture in Torrance, 19800 Hawthorne Blvd. I ordered my daughters furniture 2/2/20. The day of delivery 2/16/20 the headboard was broken so we sent everything back because of course we wanted to receive everything at once in good condition. Besides who wants a bedroom set in their room with a missing headboard with a footboard? Anyway I went to the store and complained to the manager (Cammy) who had me wait to speak with her who later sent me to speak with a regular associate named Stephanie. Told them both it was a huge inconvenience because we now had to wait a month and 6 days (3/8/20)for another delivery. I asked Stephanie for compensation at least waive the shipping fee but they weren’t receptive of it and said it was nothing they can do because I sent everything back but had I kept everything except the headboard they would’ve been able to compensate me 🤔 Fast forward to 3/8/20 we received the bedroom set. There were 2 options for the mirror on the dresser. We specifically chose the mirror that matched the headboard. Unfortunately we did not received that mirror the bedding and art was also incorrect. I didn’t notice the mirror until later that day after signing for it because the mirrors are similar to one another and the bedding and art were in a box that I didn’t open until later on because I assumed it was correct. I called customer service yet again to complain and get it corrected. They stated since I signed for it, it was nothing they could do due to their no return, exchange policy. I argued back and forth stating I KNOW what I ordered and this needed to be correct ASAP again they said nothing can be done. I then called the corporate office and spoke with someone and she stated she couldn’t do anything I would have to take it up with the store manager 🤬 Constant runaround so at this point I’m livid. Mind you I kept it professional and didn’t get out of character. Now today I returned a missed called from Rodnesha at Ashley’s. I called the number back unfortunately couldn’t speak with her but was told the case was closed again because I signed for it at the delivery. I was told again I needed to go back to the store after I’ve already been to the store and didn’t get any help. I went back to the store this evening spoke with Stephanie again at the front desk. Explained to her I was back again unfortunately and I needed to speak with the sales person and a manager because we worked on this order for 2 days and he knows exactly what we ordered. While waiting to speak with the sales person who’s name I will not disclose because he took full accountability for what happened, I was sitting on the couch which I’m sure Stephanie and Cassy didn’t realize I was sitting on because they had a conversation about my situation which wasn’t so pleasant. Basically in so many words the spoke that they don’t know why I’m here because customer service already told me nothing can be done. Anyway spoke to the sales person who helped me from the beginning and he admitted that the wrong items were sent and ordered. Cassy (the manager) said they had to match the item numbers to the invoice and if they match it’s nothing she can do. I said so you have your sales person admitting that he entered the wrong item numbers and you’re telling me can’t do anything about it because I signed for it? It’s not my job to verify item numbers as a customer. I pointed out what I wanted and that is the sales person responsibilityand if he entered them incorrectly you need to honor that and send the correct items. She brushed me off to help another customer and never came back to resolve my problem. The sales person took full accountability or what was done and stated he will correct it tomorrow because customer service was closed. Which means this still haven’t been resolved. Moral of the story is customers are the reason they all have jobs and if a customer have a legitimate reason, fix it and be receptive of it. Both Cassy and Stephanie had a nasty attitude. Neither one of them were customer friendly and neither was the 800 customer service number or corporate. No one was willing to help or correct it. So because I had such a bad experience I’m sharing it with you all. Please share and make this viral to get the attention it needs since Ashley’s furniture fail to satisfy their customers. #Ashleysfurniture #Ashleysfurnituretorrance Thanks in advance
We went in already knowing what accent chair we wanted. Ben Silverstein was the sales associate that helped us. He wasn't the typical stereotypical furniture sales person that you would imagine. He didn't hover, he wasn't pushy and gave us the space we needed. We got a beautiful chair and ottoman at a fair and reasonable price and it was delivered within the week. The delivery was painless and they removed all the trash. Because we had such a great experience, we went back and got a whole new bedroom set. Again, Ben was easy to work with and gave us the best, most competitive pricing. The bedroom set is absolutely beautiful and extremely well made. Again, the delivery was painless. They set up all the furniture exactly where we wanted it and got rid of all the trash. We had such a positive experience with Ashley Furniture and Ben Silverstein and would highly recommend this location. We will definitely be going back to this store first for any future furniture needs.
Great service by Josh and other staff. Very knowledgeable about the bed we purchased! A great shopping experience!
Excellent service and very professional
Came here since parents needed a new mattress, Stella helped us to answer our questions and find what we were looking for. She was excellent ! The next day, I get a call that we have go back to true store once again because apparently there system was down the day before and the financing did not go through. The day of my delivery I find out that they did not deliver all my items. I called customer service to let them know, they stated they could not get in contact with store, said someone would call me back-but did not receive call back. I decided to go back to the store and upon arriving to desk saw two employees sitting there laughing at their phones. I explained my situation to one of them and the entire time she was talking to me she was chewing her gum so hard and loudly. According to the person helping me, she want to speak to the manager in the office and the manager gave her a mattress protector to give to me which was supposedly just different because it was "newer". Luckily I went to look at the mattress protectors in the back and upon asking one of the other employees he was able to tell me that it was not the same material. Basically they were trying to give me a cheaper one then what I had paid for. I ended up going back to the lady at the desk and asked them to give me correct mattress protector shipped out because it was totally different/cheaper material. She told me she sent message to warehouse because they have to place new order but now have to wait longer for the mattress protector to get shipped out.
Beatriz and Tony (Manager) were amazing! They really hooked my husband and me up! They gave us amazing deals with added bonuses that no one else would think of giving us! The financing is amazing and unlike anyone’s else. So happy and satisfied with my purchase and everyone that helped. It was a great experience 😊
Josh was patient and very helpful. Really nice guy!
Most horrible, and pathetic managment in the world, I got wrong size mattress and adjustable base, and the refuse to exchange, furniture is damaged and scratched, they refuse to exchange, customer service talk nicely but, they don't help, Manager Charlie is located at Hawthorne location, he says don't come again to my store, otherwise I'll call to cops. They are mafia , please stay away I pay more then $3000 January 1st 2020. Still useless, and no help from top to bottom,
Customer service was excellent! They were friendly and very helpful during our shopping.
Love this place high quality furniture...good sales...the make their own furniture..and customer service and sales EXCELLENT..highly recommend..
Leanne was an excellent sales person, straight forward and did not try to over sell. Great experience and my daughter is hasty about her bed.
Went to this store late tonight to look at a bedroom set that I wanted to price match online. Salesman was terrible, didn't want to do any work to make the sale. Told me I had to pull the price match up and show him from the website! So I did. But, in order to get a grand talley up the total of a bed, 2 nightstands and dresser the store manager had to put that into the computer. In the interim I clearly stated I didn't need a mattress, had already bought one from someplace else. Boy, did he not want to talk to me or give me the price match and continue to question me like a used car salesmen about maybe the mattress I bought wasn't good instead he lost the sell because he just didn't go ahead and close me out. Totally not a good experience and a waste of my time. I was prepared to buy the bedroom set and pay cash and they lost out!
Ashley is a favorite of mine. Sectional sofa is soft and durable. Customer service is incredible....the list goes on.
My husband and I bought a bedroom set here back in November everything was delivered as scheduled except the bed frame. Delivery dates were being constantly rescheduled by company due to item not being in stock , this went on for 3 months . When we initially ordered the bed was suppose to come 2 weeks later not 3 months later. When the item was finally in "stock "bed frame was delivered it smelled horrible. It stills smells horrible and has been effecting my health. I have been having daily headaches and respiratory issues. I have tried cleaning bed-frame but it still smells horrible . Do not order further from here unless we want to feel sick!
PLEASE stop & read these complaints and don't "ASSUME" your experience will be different like I did. All the complaints about Charles is 100% true...& the service and quality of the furniture is junk!! Open the drawers on the dressers and do your due diligence and shop around. Walk in Living Spaces and just compare the quality and the same day service is a treat in itself. Ashley's delivery service is a whole different problem besides the service. Delivery people damaged my home & their repayment to you is Ashley gift card...Oh and by the way, when using them, you don't get the sale price. They are crooks...Poor excuse for management when you do have a problem. Why the heck Ashley's corporate office isn't looking into the complaints about Charles is ridiculous.
I cancel the order and they try to send it they told me canceled is been pass 30 days didn't receive the money in my back account I have to Dispite with my bank
My first impression of the store was the look and feel of all the interior was great. The workers at Ashley came to us asking us if we needed assistance, and they were very helpful. Overall had a fantastic experience thanks and good job.
Good customer service.. bought a recliner...have bought other furniture..
Christian spent a lot of time with my husband and me. He listened to our concerns was helpful and made a lot of good suggestions.
Yvonne and Toni the sales manager were extremely helpful, they helped us pick out the best bedroom set! Ask for them when you come in!
Very nice sales people, they were genuine and were truly trying to help us find what we were looking for. We thought the furniture was nice looking and well made, but we are trying to fit a king size bed in a queen size bedroom, so the sizes they had didn't work out .
Great customer service friendly and helpful
I just purchased a home and was in need of quality furniture that was also affordable. I went to Ashleys Furniture Store on Rosecrans and Ocean Gate and was assisted by Jeremy and the manager Charles. The customer service was amazing. Jeremy was very patient and polite. He was able to help me find everything that I was looking for and we stayed within my budget. The furniture is lovely and they have great deals. I definitely recommend shopping at this location. And thank you to Jeremy and Charles for all of your help!
I just purchased a home and was in need of quality furniture that was also affordable. I went to Ashleys Furniture Store on Rosecrans and Ocean Gate and was assisted by Jeremy and the manager Charles. The customer service was amazing. Jeremy was very patient and polite. He was able to help me find everything that I was looking for and we stayed within my budget. The furniture is lovely and they have great deals. I definitely recommend shopping at this location. And thank you to Jeremy and Charles for all of your help!
Pedro was extremely helpful!!
These Yelps do not lie. They do not own the furniture. They order it from the other companies. They do not have inventory. My girlfriend ordered $1400 worth of furniture, and 2 months later, still nothing.... We can't even get a straight answer when we call them! We went into the store and they have no answer on why we have not received anything. Literally took our money, solidified the sale, and there customer service has no knowledge, we had to call a complete different department that has no relation to this store. It is insane! Get it together. Should of used Craigslist. Stay far away from this company, specifically this location.
After receiving a text message to confirm my delivery I cleared my schedule only to find out the delivery is delayed a week. After confirming with me it would be delivered I have to call to find out I am wasting my time? No phone call? This is after I had to cancel my initial order with a different Ashley homestore after they told me a week after my purchase that my dining set was discontinued and unavailable. I have been waiting for furniture for a month now with only a bean bag chair in my living room. Didn't realize a purchase with Ashley homestore would have me reliving my college days. I should buy some ramen and really immerse myself in this experience. Average wait time on my calls to customer service were twenty minutes and twice I would speak to someone only to be hung up on. Waste of time and money.
Cammy & Yvonne Bruce are outstanding employees that should be recognized for their friendliness, & acknowledgement of all the furniture. I enjoyed my shopping experience with these 2 gals. I will be back with friends & relatives for all their furniture needs too. Ask for Yvonne or Cammy.
Don't come here, especially for a sealy mattress. So I recently discovered mold on my foam mattress. I arrived to Ashley's furniture and asked to speak to the manager. The manager didn't do much just offered some discount on the same mattress I purchased in 2018. Ignorant, why would I want the same mattress again. He offered a credit line which is not fair, I paid over 1,000 dollars on my mattress i should be able to get a refund. Unbelievable!
Best Experience and Customer Service I have ever encountered at a furniture store. Pedro, Beatriz and Tony provided us details, options and most importantly, honesty. I would recommend them to all my friends and family. We appreciate their team very much. Thank you,Thank you!
I came in last week and Charles helped me with my purchase. He made it so easy for me. Super friendly and understood exactly what I wanted. Thank u Charles and Ashleys!! I will definitely be back!!
Amazing experience. Went in to purchase a dining set and living room set, everything went so smooth. Charles, I believe he is the store manager, made sure I was taken care of.
I am currently remodeling my home and to be honest it has definitely been more stressful than what I thought it would be. I've had gone to other competitor stores but wasn't satisfied with their prices and service until I came In To This Ashley's store. They made sure I got what I wanted at the budget that I had to furnish my living room and bedroom. The Manager Charles even made sure I got my furniture on the day I wanted. Great customer service.
I was searching for a new sofa we did our research and Ashley furniture was it. The sales lady was very knowledgeable and polite and friendly. The process was great and they kept us posted from sale to delivery. The delivery drivers were fast and efficient and friendly. When we are ready for more furniture we will definitely go back to Ashley. So if you are looking for quality products and friendly service we highly recommend Ashley Furniture.
Man I can’t even explain how my mom and I had an great experience with the help of Pedro and Cammy they got the best bed for my mom and recommend a great sofa for us. I deeply recommend you to ask for Pedro and Cammy.
Amazing help from Cammy & pedro please make sure you ask for them.
Don't waste your time. This place has a guy that should work at McDonald's pretending to be a manager. In fact he would get fired from McDonalds. Wasted 7 days of my life ordering a dinner table. The manager Charles would walk by and avoid answering questions, avoid helping, avoid doing his job. Even worse, does his job wrong. I paid for and we agreed for home delivery + assembly. I never got my furniture and never got a phone call telling me when it would arrive. The day before it was set to arrive I went to the store and Charles, checked his computer and told me don't worry it will arrive between 6am to 12 noon. Next day our family waited and guess what, nothing arrived. Went back to the store to call him out, he was hiding and dodging not just me but other customers waiting to talk to " the manager," headquarters needs to fire this guy and hire a real professional. This business is at risk of going under with that guy as manager. The moron even messed up my order and put it under direct delivery. That means it would not be assembled at my house, this moron of a manager doesn't even know how to complete an order even to customers that are on top of things. Miracle that store sells anything. I'm gonna take my business elsewhere, sadly I'll never get the time I wasted at Ashley furniture back. Manager messes up my order. Does not have the common courtesy to apologize, and worse of all he runs and hides like a chicken. This business is at risk. Only a matter of time before it goes under with this management in charge.
DO NOT GO HERE !!!!! They have the worst Working Employees in this Store I went to buy a bedroom set paid for it and they said they would only deliver mattress and I had to pick up the. Rest of the set so when I went to pick it up I was waiting for 35 min to be helped by one person in customer service and then they did after I waited 20 min for the manager Charles to go find the merchandise after he comes back and tells me go back up the truck to the back so I did now I walk in he tells me we're was the bed set I was gonna get I told him how would I know if I'm not the one working here he said let me go find some one another 25 min pass by he comes back and tells me to go and start taking the bed fromThe display that that was the bed I purchased and I told him no that how was it that one I want a new one in the box so he said that's the one they sold me smh so I asked for my refund n he said they could only refund me what wasn't delivered so I told him I'll bring the mattress back and he said no refund !! I was angry so I only got my refund for the rest of the things just not my mattress worse place ever please don't go here .. they are FRAUD AND FAKE ,!!!
As many of the reviews have mentioned, Charles is a horrible manager. He refused to discuss my order with me, would rather have his customer services reps go back and forth to only come back with NO INFORMATION. This was a waste of time and I'm disappointed because ALL of my other experiences have been exceptional. I would not recommend this store and would instead suggest going to living spaces or ANY OTHER furniture store. Most of the west coast stores are owned by the same guy, which you'd think would make it easier to navigate the backend of franchised stores, but clearly he doesn't care. So go ANYWHERE else but here for your furniture needs!
The online Price Match Promise is not honored at this location. I will be filing a complaint with the Better Business Bureau to expose this bait and switch mentality being practice at this location under the Manager Charles. I went in to purchase a bed that I saw advertised at a significantly lower price than price-tagged in store. I was led to believe the bed retailed for $1,199.99 with a 40% discount. Except it was significant cheaper online at other retailers selling the Ashley brand. The sales person told me that the store only prices matches Ashley online prices. Which IS NOT what the Price Match Promise states. I left the store to research the Promise as I had believed I understood it. I was given incorrect information in store and was basically lied to. I called to speak with the manager who I learned was Charles. Charles attempted to educated me on Ashley being a manufacturer as well as retail store (which I knew). His point...I guess...was that Ashley is a distributor and may sell at prices contrary to competitors. Which means nothing to me. In fact, the manufacturer should never be undercut by his vendor, but that's Ashley's inhouse issue. The consumer issue is that Ashley does not support its own Promise and does not properly train its employees. I can purchase from the competitor, but I have never met a well run business that was successful with this behavior. Shame on you! Also note, when my daughter and I walked in we were not provided assistance. We were made to walk around the store to look for a bed which I was fine with. But, it shows their lack of care. I guess I didn't look like a buyer. Had they been respectful I would have likely made a purchase I would've later regretted. Bad service actually paid off in this case.
Josh was amazing thank you so much. I bought a mattress, headboard, and an adjustable base. Thank you!!!
Josh was absolutely amazing! We were very happy with our experience today. Can’t wait to get the furniture!
Fourth time ordering from Ashley. Great quality and service.
Went to several stores looking for a good, comfortable mattress at a decent price. As soon as we walked in the store we were immediately greeted (reason for the 2 stars). This guy approached my husband and I and asked if we needed some assistance. He took us to the back to look at their mattresses. We informed him we were looking for a reasonable price, firm mattress. He then proceeded to tell us that he has been selling mattresses for 20 plus years and that we should not be looking for a firm mattress. He took us to the mattresses that cost over $3000. I didn't understand why he felt the need to only show us the expensive mattresses. We then told him we aren't looking for all the bells and whistles, just show us mattresses in our price range. He seemed a bit irritated and took us to look at more. I was not going to make a decision right then to purchase a mattress. I still wanted to shop around. After hearing that, he was done with us. Didn't even get a goodbye, thank you for coming in, or let me know if you have additonal questions. Just turned around and walked away. We left, and won't be returning.
Two words. Identity Theft- - had my personal credit compromised at this store. Stella knows who she is . My sofa is very nice, but a discount or percentage off would have satisfied me as a customer. I got nothing. I am spending quiet a bit of time reestablishing my credit after having my identity compromised at THIS STORE. No one really gives a damn. Now I know, and with this post others now know too. Ashely Furniture because I'm reasonable I generously give one star because I like my sofa. Everything else FU.
I loved the furniture I purchased from this location. But, once you purchase the furniture if you need anything else, the customer service sucks! I purchased a rug with my living room set and was told "after" the purchase that the rug would not be available for 2 months and that I could continue to follow-up with customer service thereafter on my own. Following up with customer service was a joke! Long hold times and no concern for your order and the sales person I worked with dropped me after the order was placed.. no follow-up and no assistance so I would not buy here again based on this experience. I also asked for a bottle of water after making a $2500 purchase and they told me they had none to offer! Really....??? Wow. Will not return.
Not even does this store deserve 1 star! Manager Charles is completely DISGUSTING and Henry could care less about his job so much so that he messed up my order not once but 3 times!! Long story short: The furniture came damaged. I should have followed my gut when i left the store and read the reviews. Litterally such a nightmare from start to finish. Dont bother calling the customer service number either about your delivery issues they dont care and will not resolve a thing! Save your time, and sanity and go else where. They do not deserve any ones buisness!!
I purchased a $3000 couch and they threw the pillows on the side of the street and unwrap the plastic around the couch in the truck. So, I no longer receive a new product but open box product. This store has horrible service. I've not received any follow up from customer service. Nor has the manager of the Hawthorne location called me back. I have requested a delivery refund and a credit for receiving an open product. However, the Hawthorne store location has never followed up nor has Ashley furniture customer service. I plan to report them to the better business bureau. Don't purchase anything from Ashley home store.
Our salesperson Pedeo was very knowledgeable and patient when assisting us! He provided excellent details in helping us making our decision to purchase our new bedroom set.
DO NOT BUY FURNITURE HERE! They are scam artist at this store. I signed to finance a particular amount and I received an additional significant amount on my bill they later charged. I went to speak to the store manager Charles and he was completely unprofessional and speaking over us while we were explaining to them what happened. They said we can take them to court if we wanted to and they can&'t do anything about the their charge that is completely unexplained. I&'ve never been treated so poorly by a store. Horrible service and scamming for more money!
Worst company ever in the whole entire world. If you appreciate your time and money don't buy anything from them .biggest liars and thieves
Shopping for furniture was never a fun experience for me until I came into this particular Ashley’s and got the best deal with Richard. He made sure I got the best deal he could offer and was extremely patient with me and my wife from start to finish. Great guy, great store!
I had such a great experience the management is great and gives the best prices! Ask for SULTAN and he will make your interior design process easy and inexpensive! Strong quality and no interest upto 72 months! Ask for SULTAN
Just got back and I must say the customer service here is great I found everything I needed for my new apartment,great store,great people definitely recommend to everyone who needs furniture
Ashely is GREAT until they get your $$, then all customer service goes out the window. The delivery guy brought the wrong item. When I told him it was wrong, he bullied me and acted like I was wrong. Calling the store FAILED to help. I talked to 2 manager on the phone NO RESOLUTION. I went into the store, they saw that I had refused the delivery of the wrong item, they had the correct item IN STOCK IN STORE but refused to give me the correct item until the warehouse corrected their inventory number - even though they could see I did not receive the item. HORRIBLE SERVICE, HORRIBLE MANGERS, GO ELSEWHERE
Front desk employee Chelsea it’s very unpleasant, since she was arguing with her own co workers in front of customers!
After canceling a online furniture order from another company. It was a real pleasure walking off the street and working with Christian R. to find the perfect dinning room table and living room chair with a ottoman. My wife and I must have changed up our plan 5 different times but they worked with us till we were happy and came up with a payment plan that was more than fare. I absolutely am not a fan of furniture shopping because of so many bad experiences I've had in the past. The best part is that thanks to Christian we are gonna get our dining room table delivered in 4 days so we will have it for Thanksgiving. Can not say enough about all the staff that help us including the floor manager whom checked on us. Everybody swing by this store if you are updating your interior style. ***Update : 11/27 unfortunately the delivery service didn't bring all the parts to the very expensive dinning room table I bought...next projected delivery of part is Dec. 2nd . I am very disappointed.
Jackie is the best service representative. I highly recommend her and the store.
Was a great experience Tony and Carlos were beyond helpful. Will definitely come back and buy in the future because of the customer service
My salesman Josh was the most courteous person at Ashley's I can't say that much about everyone else as they had basically giving me the three different people but I did end up with the best person professional courteous patient everything about him was such a pleasant experience and if I was to ever do business with Ashleys I would always go to Josh because he was the most fantastic employee that they have their I don't want to say much about everyone else the cashier people were rude and the other salesmen ignored me it didn't seem until I was approved for $6,000 to anyone else cared they do have beautiful furniture and everything is decorated very nicely the only thing is remember once you receive your merchandise there is no refund I understand the policy but things have definitely changed
First time shopping here and Josh Tavra was very helpful, nice, friendly and very professional. He really took the time to help us find the right Sofa for our living room, he not only help with the prices but to find the right color and better quality. Very happy with his customer service! Above and Beyond!
I recommend Josh for a salesperson. He was not pushy at all and very helpful. I had difficulty with first salesperson I worked with there a few weeks prior to being ready to but and am glad I gave it another chance. Also Anthony at Acceptance Now went above and beyond to help me with financing and hooking me up with a very helpful salesperson.
Buyer beware! They will not honor this! DO NOT BUY A MATTRESS HERE! Would recommend a reputable business like Sit N Sleep. Mattress Happiness Sleep Guarantee Reselection Policy: Your 120 Night Sleep Guarantee starts on your delivery date or pick up date. You must keep your mattress for at least 30 days to give your bed and body a fair chance to bond. If after 30 days and before the end of the Sleep Guarantee period, you are not happy with your mattress, you may reselect for a different mattress. This one-time mattress guarantee applies to your originally purchased mattress
****MUST READ****Unfortunately I didn't do my yelp review before making a large purchase in this location, but I would like to share my shopping experience and save you from a terrible nightmare. I was surprised to read a few bad reviews from the same sales representatives that helped me thru my Shopping experience, and more surprisingly was that the same experience I had was the same experiences I read, it's like these two individuals team up to do their fraud. ****LAUREN and RICHIE ****Look out for these two individuals!So I come in not knowing exactly what I want, Lauren was very helpful, informative, but mostly very patient. He showed me a few options and designs to help minimize my decision, I finally made up my mind so he introduced me to Richie(manager) he was also very kind friendly and bragged so much about how I was getting a very good deal since the three of us where going back and forth over the numbers of my purchase, we happily wrap up the sale with scheduling a delivery date..... a week later my nightmare begins!!! When I received my order it was incomplete, I call the store and neither of these two individuals were available to take my call so I had to drive to the store and Lauren is "on vacation" (supposedly) so I asked to speak to Richie and the nice friendly Richie I met a week ago turned out to be a complete JERK, his customer service as a manager was unacceptable! He was completely rude didn't give me a chance to speak to explain the situation I'm not sure if he was having a bad day cuz this was definitely not the Richie I met just a week ago, he started raising his voice at me so unprofessional everything escalated very quickly so my attitude changed since I wasn't receiving the respect that I deserve as a customer, he then realized that other customers were being disturbed with all the chaos, so he toned it down a bit and gave me a chance to explain and looked into the paperwork, once he goes thru it "HE" realized Laurens mistake, "HE" literally acknowledged the mistake, and tells me there's nothing he can do!! I don't understand why I have to pay extra for a mistake that his employee and himself made, I include him as part of the mistake because he was going over the order at the time of the purchase. Turning me down with there's nothing I can do it's completely unacceptable. To begin with an apology was never said....apology for the mistake, for my wasted time of calling several times and never available for my calls, for having to drive all the way to their store to resolve issue, for the way I was treated! Giving me options for trying to work with me to resolve issue was never given, Richie was a complete failure as a manager because no I will never do business with your company again for the way I was treated and for the huge screw up, I am very unhappy with my purchase cuz my order was incomplete and upset and angry when I realized Lauren had double charged the down payment on my card FRAUD, FRAUD, FRAUD!!!!!Yes I am also sharing this yelp review like the other yelper mentioned on social media and making my post shareable so my friends and family can also share it, these two individuals did me and other customers wrong but I'm glad I can put their names on here to let customers know about their fraud skills
Josh terra was the most amazing sales rep every! He listened to my concerns and questions. He cared about my purchase as of it was his own. Let’s talk about Tony and Cammy the managers- let’s just say, there is a reason they are managers. Both had great customer service, positive attitudes and are made to help people the whole way through. I furnished 4 rooms in my house (2 livings rooms, kitchen and bedroom with an insane ergonomic bed) all for less than $16k. I recommend josh any day of the year to assist you with your purchases.
Ordered the wall art for birthday present. The costumer service is terrible, the manager of the store are not professional at all. My delivery was promised in 7, maximum 10, days (the manager said 3 days) but I’d received nothing! I called to costumer service in 10 days, they were rude and disrespectful, I have to wait for delivery 14 days from now. Very disappointed.
Came here to look at furniture, and was very pleased by the quality of help that was provided by Brandon. He was so patient and was not pushy at all . He helped us find exactly what we wanted and we couldn’t be happier . Thank you for having such a great employee Brandon , and also the manger was fantastic as well. So please with out new couch and dinning room table .
Purchase a Therapeutic Bed Set...now we sleep Greatll Very Happy with Ashley..Pedro was excellent knew all about the features and answers all our question. Delivery guys wre awesome. Tony the manager made things happen. Thank You all...
Great service by Julio at Torrance store today, so as by the manager.
First time ever visiting a Ashley store, my husband and I happen to drive by and noticed that there had been a new stored opened near our home. We have been looking for a dining set for over three months and visited a few neighborhood furniture stores with no success. We really didn’t think we would find anything but we were in for a surprise. The choices and quality are pretty amazing. What I loved the most was the welcoming to the store and the effort to beginning a business relationship. The staff at the a Torrance location is exceptional props to Floyd and Pedro for all the help and making sure we left happy and satisfied with our purchase. We will highly consider our next furniture purchases at this location. I will most definitely recommend to all my friends and family to this store for their furniture and decor needs. Thank you Ashley staff.
I’ve worked in sales plenty of times in my past but this is by far the best job I've had in years management is a dream to work with and everyone is so helpful and willing to help teach each other
Amazing customer service / Nice, Patient, and Great manager!
The design of the place wouldn't be any better then any other Ashley HomeStore around. Customer service was great I was able to get a huge 40% discount just for buying something there!
Wow! The grand opening of this furniture store is amazing! This place has great customer service and unbelievable deals for their wide range of furniture and home decorations! Would highly recommend visiting here.
Pedro provided Great customer service. We didn’t have any intentions on buying any furniture but we got such a great deal that we could not resist. If you’re in the market for something definitely go see Pedro, he’s a great guy and will take good care of you.
Beautiful store! Has a great selection for great prices. Staff was incredible
Such a nice place, they have just opened! I was greeted warmly by the store manager Cammy and the sales manager Tony. They are super nice and helpful. I enjoyed doing business with them. Thank you guys, you are the best. 🧡🧡
Place Is opening soon on September 6th 2019!
We&'ve made a few purchases from Ashley&'s before. The items have always been of good quality. Our latest purchase was a sofa recliner. See, we had a leather sofa, Electric recliner, from Ethen Allen. While it looked great & felt like a million bucks, over a relatively short period of time, 3/4 years, we had issue after issue. Finally we decided it isn&'t necessarily what you pay. It&'s the product itself. Again having a leather Electric recliner we decided to look for a non leather, manual recliner. Well I&'m was pleasantly surprised when I found out, I&'d be paying a third the cost. And getting a sofa that not only looks good but it&'s as comfortable as can be. I&'d just recommend to anyone looking at a Electric recliner. Just be aware that it could be problematic and cost a fortune after what could be a short time. Further out then the manufacturer warranty allows & not covered by the extra protection plan!!!
Came to check out some bar stools for my kitchen. The show rooms were beautiful and the staff were very friendly and helpful. They had the largest selection of bar stools in comparison to other stores - even Amazon! They were having an sale and said they would also honor the prices they had online. I decided to wait and later I ended up purchasing stools on their website for (the same) great price as the store and they were delivered promptly to my front door!!! Thank you so much Ashley Furniture! The bar stools look absolutely perfect in my kitchen!
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No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage™ Synchrony credit card. 60 equal monthly payments required. Down payment, tax and delivery may be required on in-store purchases.
^°Qualifying purchase amount must be on one receipt. No interest will be charged, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. Down payment may be required on in-store purchases. See sales associate for details. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 01/01/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer at any time.
